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Cancel Leaply: The Right Way to End Your Subscription
How to cancel leaply in new zealand: your complete step-by-step guide
What is leaply and why you might want to cancel
Leaply is a subscription-based mental health and self-help platform that delivers guided exercises, meditation sessions, and wellness support through its website and mobile apps. Operated by Momentumix Limited, it helps many subscribers manage anxiety and build daily mental wellness routines. However, if Leaply no longer fits your needs, your goals have shifted, or you've found a better alternative, you deserve a clear path to cancellation without friction or hidden charges.
Understanding leaply's service model
The platform offers short daily exercises, guided sessions, and direct access to support through its customer service channels. Leaply typically sells subscriptions through two models: introductory promotional offers (often at a lower first-month rate) and ongoing monthly recurring plans. Your billing may run through Leaply's own payment processor or through your device's app store, which affects how you cancel.
Many subscribers sign up during a trial period and find the service valuable; others discover that structured self-help tools don't match their personal mental health needs. Whatever your reason, cancelling promptly prevents unwanted charges and protects your budget.
Why clarity matters at cancellation time
Mental health services deserve straightforward cancellation processes. If Leaply's process feels confusing, your cancellation confirmation doesn't arrive, or charges continue after you cancel, you have consumer protection rights in New Zealand that we'll cover in detail below. Stopee exists to help you navigate these situations and reclaim control of your subscriptions.
Leaply pricing and what you're paying
Understanding Leaply's pricing structure helps you spot renewal dates, forecast charges, and make an informed cancellation decision.
Current subscription plans
| Plan type | Approximate cost (NZD) | Billing cycle | What you get |
|---|---|---|---|
| Introductory offer | $36.78 | First month or one-time | Initial access; often reverts to higher monthly rate after |
| Monthly subscription | $95.98 | Every 30 days | Full platform access, guided sessions, support |
| Annual option (if available) | Variable | Yearly | May offer modest savings; less flexibility |
Important pricing notes for new zealand subscribers
Leaply does not publish official New Zealand dollar pricing on its main website; these figures are based on user-reported USD charges converted at approximately 1 USD = 1.60 NZD. Your actual charges may vary slightly depending on exchange rates at billing time and your payment method.
Watch for promotional periods that advertise low introductory rates. Pro tip: if you sign up at $36.78 for your first month, your next charge will likely be the full monthly rate ($95.98) unless you cancel before renewal. Check your confirmation email for the exact renewal date and set a phone reminder a few days before so you don't miss the cancellation window.
How to cancel leaply on the web
The web cancellation method is the fastest and leaves the clearest paper trail, so we recommend it as your first choice.
Step-by-step web cancellation
- Open a browser and go to Leaply's website (leaply.com or your regional URL).
- Make sure you're on the official Leaply site, not a phishing imitation.
- Log into your account using your registered email address and password.
- If you've forgotten your password, use the "Forgot password" link and reset it before proceeding.
- Navigate to your account settings or billing dashboard.
- Look for tabs or menu items labelled "Account", "My Account", "Settings", or "Billing & Subscription".
- On mobile browsers, this may be under a hamburger menu (three horizontal lines) in the top-left or top-right corner.
- Find the "Cancel Subscription" or "Manage Subscription" button.
- This is usually near your current plan details or renewal date.
- If you cannot find it after 2 minutes, skip to the email method below.
- Click "Cancel Subscription" and read any exit survey or retention offer that appears.
- Warning: some services re-offer discounts at this stage. Only accept if you genuinely want to stay; otherwise, ignore the offer and proceed.
- Confirm your cancellation when prompted.
- You should see a confirmation message on screen immediately.
- Save or screenshot the confirmation page, and check your email for a cancellation confirmation within 5 minutes.
- Pro tip: if no email arrives within 10 minutes, do not assume the cancellation worked. Proceed to the email method as a backup.
How to cancel leaply via app store or email
If you subscribed through an app store or the web method didn't work, use these alternatives to ensure your cancellation is registered.
Cancel through apple app store or google play
If you signed up for Leaply via an in-app purchase on your iPhone, iPad, or Android device, you must cancel through your device's app store account, not through the Leaply app itself.
- For iPhone or iPad (Apple App Store):
- Open the App Store app on your device.
- Tap the profile icon in the top-right corner.
- Select "Subscriptions".
- Find and tap "Leaply".
- Tap "Cancel Subscription" or "Remove" and confirm.
- Restart the Leaply app for the change to take effect.
- Keep a screenshot of the confirmation as proof.
- For Android (Google Play):
- Open the Google Play Store app on your device.
- Tap the profile icon in the top-right corner, then select "Payments and subscriptions".
- Tap "Subscriptions".
- Find and select "Leaply".
- Tap "Cancel subscription" and confirm your choice.
- Close and reopen the Leaply app to apply the cancellation.
- Screenshot the confirmation screen for your records.
Cancel by emailing leaply support
If the web portal or app store cancellation fails, or if you prefer written confirmation, contact Leaply's support team directly.
- Draft a cancellation email to support@theleaply.com with the subject line "Request to cancel my Leaply subscription".
- Keep the tone polite and professional; support staff respond more helpfully to respectful requests.
- In the email body, include:
- Your full name (as it appears on your account)
- Your registered email address
- Your subscription type (monthly, annual, or introductory offer)
- The date you joined Leaply
- Your next billing date (if you know it)
- A copy of a recent billing email or statement (optional but helpful)
- A single-sentence reason for cancellation (e.g., "I am no longer using the service" - no need to over-explain)
- Send the email and wait for a response.
- Leaply's support team usually replies within 24 to 48 hours on business days.
- If you don't hear back within 3 business days, send a follow-up email.
- When you receive a cancellation confirmation from support, save that email permanently.
- This is your proof of cancellation and protects you if Leaply continues to charge you.
Finding a physical address for cancellation
Leaply does not appear to maintain a dedicated New Zealand postal cancellation address. The company is headquartered in Cyprus under Momentumix Limited. Warning: if you attempt to send a cancellation letter by post to a Cyprus address, it may take weeks to process and leave you vulnerable to additional charges.
For this reason, Stopee recommends using email (support@theleaply.com) or the web portal as your primary cancellation methods. Email leaves a digital timestamp and creates an automatic record in Leaply's support system, whereas postal mail is slower and harder to verify.
What happens immediately after you cancel
Cancellation can feel uncertain if you don't know what to expect next, so here's exactly what occurs after you submit your cancellation request.
Your access and billing timeline
When you cancel Leaply, your subscription stops renewing automatically, but your access typically continues until the end of your current billing cycle. For example, if you cancel on the 15th of the month and your billing cycle runs from the 1st to the 30th, you retain full access until the 30th.
Always check your cancellation confirmation email for the exact access end date. Pro tip: log into your account a day or two after cancellation and verify that your next billing date has disappeared or changed to "No renewal scheduled" - this confirms the cancellation was successful.
Your account and data after cancellation
Your Leaply account may remain active in a limited or free-access state after your paid subscription ends. Review Leaply's privacy policy and account settings to understand whether your profile data, session history, and preferences are retained or deleted.
If you plan to return to Leaply later, your account history may still be available; if you prefer to delete your data entirely, contact support and request a full account deletion. Warning: account deletion is usually permanent and cannot be reversed, so be certain before requesting it.
Will you get a refund from leaply
Refunds are one of the most common questions at cancellation time, and the answer depends on when you cancel.
Leaply's 14-day refund policy
Leaply offers a full refund if you request it within the first 14 days of joining the service. This is a critical window: if you sign up and realise the service isn't right for you, contact support immediately to claim your refund.
- Email support@theleaply.com with the subject "Refund request for my Leaply account".
- Include your name, registered email, account creation date, and the original charge amount.
- Briefly explain why you're requesting the refund (e.g., "The service doesn't match my needs" or "I signed up by mistake").
- Leaply's support team will review your request and respond with a refund confirmation or explanation within 3 to 5 business days.
- If approved, the refund usually appears back on your original payment method within 5 to 10 business days.
Refunds after the 14-day window
Once the 14-day refund period expires, refunds become much less likely. Leaply typically does not issue refunds for unused portions of your subscription after the initial 14 days have passed. However, two exceptions exist: if you were charged in error or if you dispute an unauthorised charge.
If you notice a charge you did not authorise, or if you believe you were double-charged, contact Leaply support immediately and explain the situation. If Leaply refuses to help, you have the right to dispute the charge with your bank or card issuer under New Zealand's Consumer Guarantees Act, which we'll cover below.
Your consumer rights in new zealand
New Zealand law provides powerful protections for subscription cancellations and refunds, and understanding these rights strengthens your position if Leaply fails to cancel your account or continues to charge you after cancellation.
Consumer guarantees act and fair trading act protection
New Zealand's Consumer Guarantees Act requires that services (including digital subscriptions) be supplied with care and be fit for purpose. Under the Fair Trading Act, companies must advertise services clearly, charge fairly, and be truthful about terms and conditions.
If Leaply charges you after you've cancelled, fails to honour a refund promise, or continues charging without consent, you may have grounds for a complaint or dispute under these laws.
Escalation: the commerce commission and financial regulators
If Leaply refuses to acknowledge your cancellation or reverse unauthorised charges, you can escalate your complaint to:
- Commerce Commission (New Zealand): files complaints about misleading advertising, unfair contract terms, or breaches of the Consumer Guarantees Act. Visit www.comcom.govt.nz or call 0800 943 600.
- Your bank or payment provider: if a charge is unauthorised or you cannot resolve it with Leaply, request a chargeback or dispute directly. Most banks reverse fraudulent subscription charges within 30 days.
- Stopee: has helped thousands of New Zealand consumers navigate cancellation disputes and understand their rights. If you're stuck, Stopee provides guidance on escalation, dispute resolution, and how to recover lost funds.
Common cancellation mistakes to avoid
Cancellation can go wrong in a dozen ways, and even careful subscribers sometimes slip into traps that delay their cancellation or result in surprise charges.
Mistake 1: confusing app deletion with subscription cancellation
Deleting the Leaply app from your phone does nothing to cancel your subscription. Your billing continues in the background, and the company will keep charging you every month even though the app is gone. Always cancel your subscription first, then delete the app if you wish.
Mistake 2: assuming your cancellation is confirmed without checking email
Many subscribers click "Cancel Subscription" on the web portal, see a confirmation message, and assume they're done. In reality, Leaply's system sometimes fails to send confirmation emails, or the cancellation doesn't actually register in their backend. Always verify by checking your email for a confirmation message within 10 minutes, and always log back in a day later to confirm your next billing date has been removed.
Mistake 3: cancelling near your renewal date without checking the exact timing
If you cancel on the 28th of the month and your renewal is set for the 30th, you may be charged one final time before the cancellation takes effect. Check your exact renewal date and cancel at least 3 to 5 days beforehand to avoid this "last charge" scenario.
Mistake 4: using only the support form and not following up with email
Leaply's in-app support form is convenient, but it's harder to track and easier for the company to lose or ignore. If you use the support form, also send an email to support@theleaply.com on the same day so you have a timestamped record in their inbox.
Mistake 5: not keeping your cancellation confirmation
If Leaply charges you a month later and claims they never received your cancellation request, you'll need proof. Save your confirmation email in a dedicated folder, take screenshots of the cancellation confirmation screen, and note the date and method you used. This evidence protects you if you need to dispute the charge with your bank or escalate to the Commerce Commission.
Checklist: making sure your cancellation sticks
Use this checklist in the 24 hours after cancellation to confirm everything is in order.
| Step | What to verify | Status |
|---|---|---|
| 1. Confirmation received | Did you get a confirmation message or email from Leaply within 10 minutes? | ☐ Yes ☐ No |
| 2. Access end date noted | Have you recorded the exact date your access ends? | ☐ Yes ☐ No |
| 3. Next billing date removed | Log back in: does your account show "No renewal scheduled" or a removed billing date? | ☐ Yes ☐ No |
| 4. Email saved | Have you saved the cancellation confirmation email and moved it to a folder marked "Cancellations"? | ☐ Yes ☐ No |
| 5. Screenshot taken | Have you screenshotted your account settings showing the cancellation? | ☐ Yes ☐ No |
| 6. Calendar reminder set | Have you set a phone reminder for 5 days after your access end date to confirm no new charge appears? | ☐ Yes ☐ No |
If you've been charged after cancelling
Cancellation disputes are frustrating, especially when you've followed every step correctly and Leaply still takes your money. Here's how to recover it.
Contact leaply support immediately
- Email support@theleaply.com with clear evidence:
- Your original cancellation confirmation (screenshot or email)
- The date you cancelled and the date of the unexpected charge
- Your bank statement showing the charge
- Request a refund for the unauthorised charge and ask for a formal written confirmation that your subscription is cancelled.
- Set a deadline: "Please respond within 5 business days."
- If Leaply doesn't respond or refuses, escalate to your bank:
- Contact your bank or card issuer and request a chargeback or dispute for the charge after your cancellation date.
- Provide your bank with your cancellation evidence; most banks reverse unauthorised subscription charges within 30 days.
Escalate to the commerce commission if needed
If Leaply continues charging you despite clear evidence of cancellation, or if multiple unauthorised charges appear, file a complaint with the Commerce Commission. This regulatory body can investigate whether Leaply is breaching the Consumer Guarantees Act or Fair Trading Act and can pursue enforcement action on behalf of consumers.
Stopee recommends documenting every charge, email, and cancellation attempt so you have a complete timeline if escalation becomes necessary.
Should you stay or cancel? a quick decision guide
Cancellation is the right choice if any of these scenarios fit your situation.
| Reason to cancel | Consider staying if |
|---|---|
| You've stopped using the app or website | You use it at least once a week and find it genuinely helpful |
| You've found a cheaper or better alternative | Price isn't your issue and you're not sure the alternative will be better |
| Your budget is tight and every dollar counts | You have a promotional rate expiring soon and plan to cancel anyway |
| The service doesn't match your mental health needs | You've only tried it for 2 to 3 weeks and want to give it longer |
| You're being charged unexpectedly or in error | Never stay in this case; cancel and dispute immediately |
Final steps and your cancellation summary
Cancelling Leaply in New Zealand is straightforward when you follow these steps: use the web portal first, confirm by email if needed, verify the end date and absence of a renewal billing date, keep proof, and escalate to your bank or the Commerce Commission if unexpected charges occur.
The cancellation process itself takes 5 to 15 minutes. Verification takes another 5 minutes. Having proof saved takes another 2 minutes. These small steps protect you against the small percentage of cases where subscriptions linger or re-bill after cancellation.
Stopee has helped thousands of New Zealand consumers cancel unwanted subscriptions, recover unauthorised charges, and understand their consumer rights. If you're unsure about your cancellation, worried that Leaply will continue charging you, or facing a dispute with the company, visit Stopee (stopee.com) for step-by-step guidance and escalation support tailored to New Zealand law.
Key contacts for your records
Leaply support email: support@theleaply.com
Leaply physical address: Momentumix Limited, Cyprus (not recommended for cancellation; use email instead)
Commerce Commission (New Zealand): www.comcom.govt.nz or 0800 943 600
Your bank or card issuer: check the back of your card or your online banking portal for dispute and chargeback contact details.
You have the right to cancel any subscription at any time. Use these steps, stay organised, and protect your account. Stopee is here to support your cancellation journey every step of the way.