Manage Passfab

How to cancel passfab in new zealand and protect your refund rights

What passfab is and how it works

Passfab is a software company that sells password recovery, device-unlocking, and data-access tools to individuals and businesses across New Zealand and globally. You download the software online, activate it with a license key, and pay either as a one-time purchase or recurring subscription.

The company processes payments through its own website or third-party platforms like Paddle and PayPal. Support is handled entirely online via help articles and support tickets. There is no postal address listed for cancellations, which means you must contact Passfab's support team or your payment provider to stop your subscription.

How you receive and use the software

Passfab delivers its products as digital downloads. Once you purchase, you receive a license key that activates your copy of the software on your device. Your subscription renews automatically on the same date each billing cycle unless you cancel beforehand.

Access to the software typically continues until the end of your current billing period, even after you request cancellation. This matters because you want to know exactly when your subscription ends and when the company stops charging you.

Why cancellation can be tricky

Passfab does not make cancellation obvious on its website. You cannot simply log in and click a "cancel" button like you would with many modern services. Instead, you must navigate to a support form, open a ticket, or contact your payment provider directly. This design is common with software companies, but it can catch you off guard if you do not know where to look.

Your consumer rights under new zealand law

As a consumer in New Zealand, you are protected by the Consumer Guarantees Act 1993, which gives you specific rights when you buy software or digital services. Understanding these rights puts you in a stronger position if Passfab refuses a refund or cancellation.

What the consumer guarantees act covers

The Consumer Guarantees Act protects you if goods or services are not as they should be. For Passfab, this means the software must be fit for purpose, free from faults, and safe to use. If the software fails to work as described or has serious technical issues you cannot resolve even with support, you have the right to a refund or replacement.

This applies to both one-time purchases and subscriptions. If Passfab's software does not perform its core function-such as recovering passwords or unlocking devices-and the company cannot fix it, you are entitled to your money back. You do not need to accept a partial refund or a credit towards future purchases if the product is fundamentally broken.

Your cancellation rights within statutory cooling-off periods

If you purchased Passfab through the internet, you may have a 14-day cooling-off period during which you can change your mind and cancel without penalty. This applies to digital services sold online. However, digital products have a reduced cooling-off window if you have already downloaded or used the software.

You must exercise this right promptly. Write to Passfab within 14 days of purchase stating you wish to cancel under the Consumer Guarantees Act and relevant distance-selling rules. Keep a copy of your cancellation request and any response you receive.

Methods to cancel your passfab subscription

You have three main pathways to cancel Passfab: through the official website, via your payment provider, or by contacting support directly. Each method has its advantages, and choosing the right one depends on how you paid and how quickly you need confirmation.

Cancel through the official passfab website

This is the most direct route if you have an active account on Passfab's website. You can access your subscription management page and request cancellation there, or submit a support ticket explaining that you want to cancel.

The advantage of this method is that you create a paper trail directly with Passfab. The disadvantage is that support responses can take several business days, and you depend on Passfab to action your request.

Cancel through your payment provider (Paddle or PayPal)

If you paid using Paddle or PayPal, you can cancel the subscription directly through that platform. This method is often faster because payment providers process cancellations immediately and send you confirmation instantly.

Cancelling through your payment provider also protects you if Passfab ignores your support ticket. Once Paddle or PayPal stops authorising charges, Passfab cannot bill you further, even if they claim they never received your cancellation request.

Contact passfab support for immediate assistance

If you want personal help or are unsure which method to use, contact Passfab support directly via their support form. Provide your order number, email address, and a clear statement that you want to cancel your subscription. Request confirmation in writing once the cancellation is complete.

Step-by-step cancellation instructions

Follow these detailed steps to cancel your Passfab subscription depending on your payment method. Each route is straightforward if you follow the sequence carefully.

How to cancel via PayPal

1. Log into your PayPal account at paypal.com using your email and password.
   • If you do not remember your password, click "Forgot password" and follow PayPal's reset process.
2. Click Settings (the gear icon) in the top right corner.
   • On some versions of PayPal, this appears as "Account settings".
3. Select Payments from the left-hand menu.
   • This section shows all active payment agreements linked to your account.
4. Click Manage pre-approved payments.
   • This displays a list of companies you have authorised to charge your PayPal account automatically.
5. Find Passfab in the list and click it.
   • If you see multiple entries for Passfab, click each one to confirm which is your active subscription.
6. Click Cancel subscription or Cancel agreement.
   • PayPal will ask you to confirm; confirm the cancellation.
7. PayPal will display a confirmation message. Screenshot this for your records.
   • This confirmation is your proof that you cancelled on a specific date.

Pro tip: Cancelling via PayPal stops Passfab from charging you immediately. You do not have to wait for Passfab support to respond. PayPal will also send you a confirmation email within minutes.

How to cancel via paddle

1. Check your Passfab purchase receipt or confirmation email for a Paddle transaction ID or link to your subscription page.
   • Paddle usually includes a direct link to manage your subscription in the receipt email.
2. Click the link in your receipt or navigate to Paddle's subscription management portal.
   • If you do not have the email, contact Passfab support and ask for your Paddle subscription link.
3. Log in with the email address associated with your Passfab purchase.
   • Paddle will send a one-time login link to that email if you do not have a Paddle account password.
4. Click Cancel subscription next to your Passfab subscription.
   • Paddle may ask you why you are cancelling; this is optional feedback.
5. Confirm the cancellation when prompted.
   • Paddle will show a cancellation confirmation immediately.
6. Screenshot the confirmation page and note the date.
   • Save this confirmation in case you need evidence of the cancellation later.

Pro tip: Paddle cancellations are processed instantly. Your subscription ends at the next renewal date, and you will not be charged again. Check your confirmation email for the exact end date of your access.

How to cancel via passfab support

1. Visit the Passfab support page or help centre on the official website.
   • Look for a "Contact support" or "Submit a ticket" button.
2. Fill out the support form with the following information:
   • Your full name and email address associated with the account.
   • Your order number or subscription ID (found in your receipt or account).
   • A clear statement: "I wish to cancel my Passfab subscription effective immediately" or "effective [date]".
   • Optionally, a brief reason for cancellation (not required, but sometimes helpful).
3. Submit the form and note the ticket number provided.
   • Passfab will send you a confirmation email with a ticket reference number. Save this.
4. Wait for Passfab's response within 2-5 business days.
   • Support may ask for further details or confirm cancellation directly.
5. Once confirmed, ask Passfab to send you a written cancellation confirmation.
   • Request an email confirmation stating the cancellation date and the date your subscription ends.

Warning: Cancelling via support is slower than cancelling through your payment provider. If you need an urgent cancellation to prevent charges, use PayPal or Paddle instead. You can always follow up with a support ticket afterwards as backup.

What happens after you cancel passfab

Cancellation does not mean you lose access to your software immediately. Understanding what happens next helps you plan and avoid frustration or unexpected charges.

Access to your software after cancellation

After you cancel, your access to Passfab software continues until the end of your current billing period. If your subscription renews on the 15th of each month and you cancel on the 1st, you can still use the software until the 15th. On the 15th, your access is deactivated, and the company stops charging you.

Your license key remains registered in your account unless you specifically request its removal. If you purchase again later, you can reactivate using the same license key in most cases.

Your billing stops, but timing matters

The critical date is your next renewal date. Passfab charges you automatically on this date unless you have cancelled beforehand. If you cancel on the 10th and your renewal is on the 12th, you will still be charged on the 12th because the cancellation request has not processed yet. This is why cancelling via PayPal or Paddle is safer: it stops charges immediately at the system level.

Pro tip: Check your credit card or PayPal statement 5 days after cancellation to confirm no charge appears. If a charge does appear after you cancelled, contact your bank immediately and note the cancellation confirmation you kept.

Account data and your registration codes

Passfab retains your account details, email, and license codes even after cancellation. If you want this information removed, contact support and explicitly request account deletion. Without this request, the company keeps your data for its records.

Refund eligibility and passfab's money-back guarantee

Passfab offers a 30-day money-back guarantee under specific conditions. Knowing whether you qualify for a refund can save you money and resolve frustration if the software did not meet your expectations.

When passfab will refund you

Passfab refunds purchases within 30 days of the original transaction date if you meet one of these conditions:

• You made a duplicate purchase within 48 hours (you paid twice by accident).
• You purchased the wrong product and then bought the correct one (the company refunds the mistake).
• You paid more than the advertised price (excluding taxes or banking fees).
• You did not receive your registration code within 24 hours of purchase.
• You have an unresolvable technical issue after working with support (providing logs, screenshots, and videos as requested), and your license is deactivated as part of the refund.

To request a refund, contact Passfab support within 30 days of purchase. Provide your order number and the reason for your refund request. Include any relevant evidence (screenshots of errors, support ticket numbers, screenshots of duplicate charges, etc.).

When passfab will not refund you

Passfab refuses refunds in these situations:

• You changed your mind about the purchase or the product did not meet your expectations because you misunderstood what it does.
• The price differs between regions or sales channels (the company does not refund price differences).
• Your subscription renewed automatically and you did not cancel before the renewal date. Renewal charges are non-refundable once processed.
• You refused to cooperate with technical support (you did not provide requested logs, screenshots, or videos).
• You contacted support outside of the company's specified response window (though this is vague in their policy).

Warning: The most common trap is auto-renewal. If your subscription renews on the 15th and you cancel on the 16th, you cannot get a refund for that renewal charge. Cancel before your renewal date, not after.

If passfab refuses your refund request

If Passfab denies your refund and you believe you are entitled to one under the Consumer Guarantees Act, escalate your complaint to the Commerce Commission (New Zealand's consumer protection authority). The Commerce Commission can investigate whether Passfab's refusal breaches consumer law.

Write to Passfab formally (email is acceptable) stating: "I dispute your refusal to refund my purchase under the Consumer Guarantees Act 1993. I expect a response within 7 days. If you do not refund me, I will lodge a complaint with the Commerce Commission."

Keep all correspondence. If Passfab still refuses, file a complaint at www.consumercomplaints.govt.nz or contact the Commerce Commission directly.

Common mistakes people make when cancelling passfab

Cancelling a subscription sounds simple, but small errors can leave you stuck with charges or lost refunds. Learning what goes wrong helps you avoid these traps entirely.

Cancelling too late and losing the refund

The biggest mistake is cancelling after your renewal date. If your subscription renews automatically and you notice the charge three days later, it is often too late. Passfab treats renewals as non-refundable because the service period has begun. You must cancel before your renewal date, not after.

Set a reminder on your phone for one week before your renewal date. Check your confirmation email for the exact renewal date, then create a calendar alert. Stopee recommends setting a second alert three days before, just to be safe.

Contacting support without providing your order number

When you email Passfab support to cancel, include your order number, email address, and purchase date. Without this information, support will ask you to provide it, which delays the cancellation by days. Keep your original receipt email handy so you can copy and paste this information directly.

Cancelling via support only and ignoring your payment provider

Many people cancel via Passfab support but forget to cancel the automatic payment instruction on their credit card or PayPal account. If Passfab's support system glitches or loses your ticket, you have no backup protection. Always cancel at the payment provider level (PayPal or Paddle) as well, or instead. This ensures that even if Passfab claims they never received your cancellation, your payment method is protected.

Not saving confirmation numbers or screenshots

Support tickets disappear. Emails get lost. PayPal confirmation pages are overwritten. Screenshot or photograph every confirmation you receive, including the date, ticket number, and cancellation date. Store these in a folder on your computer or phone. If Passfab charges you after cancellation, you have written proof of exactly when you cancelled.

Assuming cancellation is instant

Even after you cancel, Passfab may process one final charge on your renewal date if the cancellation has not fully synced across their systems. Monitor your account for 5-7 days after cancellation to spot any unexpected charges. If an erroneous charge appears, contact your bank or payment provider immediately and reference your cancellation confirmation.

Pricing table: passfab subscription costs in new zealand

Passfab offers multiple products and subscription tiers. The table below shows typical pricing in NZD. Prices vary by product and sales promotions.

Note: All subscription plans auto-renew unless cancelled. Prices are approximate and vary by promotion, currency conversion, and region. Always check Passfab's website for current pricing before purchasing.

Checklist: before and after cancellation

Use this checklist to ensure you cancel correctly and protect yourself from unexpected charges or disputes.

Before you cancel

• Find your original purchase receipt or confirmation email (contains order number and purchase date).
• Note your subscription renewal date (usually shown in your account or receipt).
• Confirm which payment method you used (PayPal, Paddle, credit card, etc.).
• Decide whether you want a refund or simply cancellation of future charges.
• If seeking a refund, check that it is within 30 days of purchase and meets Passfab's refund conditions.
• If you have technical issues that trigger a refund, gather screenshots, error codes, or support ticket numbers.

During cancellation

• Cancel via your payment provider (PayPal or Paddle) first; this is the fastest and most reliable method.
• Follow up with a support ticket to Passfab as backup.
• Include your order number, email, and a clear cancellation statement in any support message.
• Screenshot or photograph all confirmation pages and ticket numbers.
• Note the date you submitted the cancellation request.

After cancellation

• Check your email for cancellation confirmations from PayPal, Paddle, or Passfab support.
• Save all confirmations in a dedicated folder on your device.
• Wait 5-7 days and review your credit card or PayPal statement to confirm no new charge appears.
• If a charge appears, contact your bank or PayPal immediately and provide your cancellation confirmation.
• Confirm the exact date your access ends (usually shown in your cancellation confirmation).
• Once that date passes, verify you no longer have access to the software or your license is deactivated.

How stopee can help you manage subscriptions

Cancelling Passfab is straightforward once you know the steps, but juggling multiple subscriptions across different platforms is exhausting. Many New Zealand consumers struggle to track renewal dates, cancellation deadlines, and refund windows for software they no longer use.

Stopee (stopee.com) is a consumer advocacy platform designed to help you take control of your digital subscriptions. Stopee helps you understand your cancellation rights, locate the fastest cancellation method, and manage deadlines so charges do not slip past you.

Whether you are cancelling Passfab, Microsoft, Adobe, or any other digital service, Stopee provides step-by-step guidance tailored to New Zealand consumer law. The platform also reminds you of upcoming renewal dates and tracks your cancellation confirmations in one central place.

Stopee has helped thousands of New Zealand consumers cancel unwanted subscriptions faster, recover forgotten refunds, and avoid surprise charges. If you are tired of managing these details alone, Stopee is designed to put you back in control.

Contact and escalation

If Passfab support does not respond to your cancellation or refund request within 5 business days, escalate formally.

Passfab support channels

Contact Passfab through their official support page on their website. Look for a "Contact" or "Help" link. Provide your order number, email, and cancellation request clearly.

Passfab does not list a postal address for complaints or cancellations. All communication must occur via their online support form or ticket system.

If passfab does not respond or refuses to cancel

Contact your payment provider (PayPal or Paddle) immediately and ask them to stop future charges. PayPal and Paddle can cancel the subscription on your behalf if Passfab becomes unresponsive.

If you believe Passfab has breached consumer law-for example, refusing a valid refund under the Consumer Guarantees Act-lodge a formal complaint with the Commerce Commission at www.consumercomplaints.govt.nz or call 0800 943 600.

Your statutory rights escalation

Under the Consumer Guarantees Act 1993, you have the right to demand a refund if goods or services are not as described, faulty, or unfit for purpose. Passfab cannot override these rights with its own refund policy. If the company refuses to honour your statutory rights, the Commerce Commission can investigate and compel a refund.

Always write to Passfab formally (email is acceptable) before escalating: "I am requesting a refund under the Consumer Guarantees Act 1993. I expect your written response within 7 days. If you refuse without legal cause, I will lodge a complaint with the Commerce Commission."

This formal notice demonstrates that you have given the company a fair chance to resolve the issue before involving regulators. Keep a copy of every message you send and receive.

Summing up: cancelling passfab the right way

Cancelling Passfab requires you to take the initiative because the company does not provide a postal address or obvious cancel button. The fastest route is cancelling directly through PayPal or Paddle, which stops charges immediately at the payment level. Follow up with a support ticket to Passfab as backup.

Set a reminder one week before your renewal date. Save every confirmation you receive. Monitor your statement for 5-7 days after cancellation to catch any erroneous charges. If Passfab refuses a legitimate refund, the Commerce Commission in New Zealand has power to compel one under consumer law.

You have more power in this situation than you might realise. By understanding your rights under the Consumer Guarantees Act, choosing the fastest cancellation method, and keeping clear records, you avoid the traps that catch most consumers.

Stopee (stopee.com) is here to guide you through every step of cancelling Passfab and any other subscription. Whether you need help understanding your refund rights, tracking cancellation deadlines, or escalating a dispute with a company that refuses to listen, Stopee has helped thousands of New Zealand consumers cancel subscriptions faster, recover refunds, and reclaim control of their spending. Start your cancellation journey on Stopee today and take back what is yours.