Manage Reviversoft

How to cancel reviversoft and reclaim control of your PC maintenance

What reviversoft is and why new zealanders choose it

Reviversoft is a US-based software company that sells PC maintenance and system optimisation tools. The company offers utilities for driver updates, registry cleaning, disk repair, privacy protection and security scanning, often bundled into an annual Total PC Care plan. You purchase a licence online, and Reviversoft processes your subscription through Cleverbridge, a third-party payment partner.

Many New Zealand customers subscribe to Reviversoft hoping to speed up ageing computers or fix system performance issues. However, once you commit to an annual plan, automatic renewal kicks in unless you cancel before the renewal date. At Stopee, we help thousands of consumers like you navigate these cancellations and recover from unwanted charges.

How reviversoft subscriptions work

Your Reviversoft licence typically renews automatically every 12 months. The company charges your payment method on or around your renewal date unless you actively cancel before that date arrives. You keep access to licensed features during your paid period, but once your subscription expires, features may become unavailable or limited.

Reviversoft does not automatically delete your account when you cancel. Your data remains stored unless you request account removal directly from support.

Pricing and currency for new zealand customers

Reviversoft lists all pricing in US dollars (USD) on its website. New Zealand customers pay in NZD after currency conversion, typically at around 1 USD = 1.6 NZD. The actual charge depends on promotional discounts and your payment method's exchange rate at the time of purchase.

Your consumer rights in new zealand protect you

Consumer guarantees act and fair trading act protections

New Zealand law gives you powerful protections under the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA). These laws state that any service you pay for must be of acceptable quality, fit for purpose, and accurately described. If Reviversoft fails to deliver on these promises, you have legal grounds to request a refund or compensation.

The CGA also gives you rights against misleading advertising. If Reviversoft's marketing claims about system performance or safety prove false or exaggerated, you can escalate your complaint to the Commerce Commission. Stopee recognises that these consumer protections are your safety net when a company fails to deliver.

How to escalate a dispute in new zealand

If Reviversoft refuses to refund you or respond to cancellation requests, you can lodge a formal complaint with the Commerce Commission, New Zealand's consumer watchdog. You can also contact the Disputes Resolution Scheme (DRS) if your complaint involves a financial service or payment issue. Document all your correspondence with Reviversoft and Cleverbridge before escalating.

How to cancel reviversoft in three methods

Reviversoft offers multiple cancellation routes. Choose the method that works best for you, but keep in mind that the email link method is the fastest and most direct.

Method 1: cancel via your order confirmation email

Your original order confirmation email contains a direct cancellation link. This is the quickest way to stop future renewals.

1. Search your email inbox for the original order confirmation from Reviversoft or Cleverbridge (check spam and promotions folders).
   • The email will have a subject like "Your order confirmation" or "Welcome to Reviversoft".
   • Look for the email address you used when you created your account.
2. Open the confirmation email and scroll to find the "Cancel your subscription" link or button.
   • This link is typically near the bottom of the email.
   • If you cannot find it, search the email text for the word "cancel".
3. Click the cancellation link and you will be taken to Reviversoft's or Cleverbridge's cancellation portal.
   • The portal will ask you to confirm your cancellation.
   • You may be asked why you are cancelling (e.g. "not needed", "too expensive", "found alternative").
4. Confirm your cancellation request and note the reference number or confirmation message that appears on screen.
   • Pro tip: screenshot or copy the confirmation page to your records.
5. You will receive a cancellation confirmation email from Cleverbridge within minutes or hours.
   • This email will confirm that your automatic renewal has been stopped.
   • You will retain access until your current subscription period expires.

Method 2: cancel via cleverbridge (payment partner)

If you cannot locate your original confirmation email or the cancellation link is broken, you can contact Cleverbridge directly. Cleverbridge processes all Reviversoft renewals and handles cancellations on the company's behalf.

1. Visit Cleverbridge's subscription management portal at cleverbridge.com or search "Cleverbridge manage subscription".
   • You may be able to log into your Cleverbridge account using your email address.
   • If you do not have a Cleverbridge account, you will need to contact their support team instead.
2. Locate your Reviversoft subscription in your Cleverbridge account dashboard.
   • Look for any subscription tied to your email address.
   • The subscription description should mention "Reviversoft" or "Total PC Care".
3. Click on the subscription and select "Cancel subscription" or "Stop renewal".
   • Cleverbridge will ask you to confirm your cancellation reason.
   • You do not have to give a reason, but providing one may help Cleverbridge improve its service.
4. Confirm the cancellation and save your confirmation number.
   • Warning: do not close the page until you see a final confirmation message.
5. Cleverbridge will send you a cancellation confirmation email within 24 hours.
   • This email will state the date your renewal will no longer occur.
   • Your licence remains active until your current subscription period ends.

Method 3: cancel by contacting reviversoft support directly

If both the email and Cleverbridge methods fail, you can request cancellation directly from Reviversoft's support team. This method is slower but creates a paper trail if you need to escalate a dispute.

1. Visit Reviversoft's support page and locate their contact form or email address.
   • Look for "Contact support" or "Help centre" on reviversoft.com.
   • Reviversoft typically responds to support requests within 24 to 48 hours.
2. Send a clear, direct email stating your request: "I wish to cancel my Reviversoft subscription effective immediately. Please confirm cancellation and provide a reference number."
   • Include your account email address and order number (from your confirmation email).
   • Keep your email short and professional.
3. Wait for Reviversoft's response confirming the cancellation.
   • The company should respond within 2 to 3 business days.
   • Warning: if you do not hear back within 72 hours, follow up with a second email marked "URGENT".
4. Save the cancellation confirmation email to your records.
   • This email is your proof that you requested cancellation on a specific date.
   • If unwanted charges continue after cancellation, you can show this email to your bank or the Commerce Commission.

What happens after you cancel reviversoft

Your access and licence during the transition

Cancelling a Reviversoft subscription does not immediately remove the software from your computer or disable all features. Instead, cancellation stops future automatic renewals. You keep full access to all licensed features until your current subscription period expires.

After your subscription ends, some features may become unavailable or limited. Registry cleaning, driver updates and system optimisation tools may stop working. Your security and privacy features may also disable. Reviversoft may prompt you to renew when access expires, but you are under no obligation to do so.

What happens to your account and data

Cancelling your subscription does not automatically delete your Reviversoft account or any associated data. Your account remains stored on Reviversoft's servers. If you want your account and all personal data removed, you must contact Reviversoft's support team separately and request account deletion under New Zealand's privacy laws.

Keep a copy of your cancellation confirmation email and any receipts for at least 12 months. These documents protect you if disputes arise over future charges or if you need to prove you cancelled when filing a complaint with the Commerce Commission.

Will you receive a refund from reviversoft

The 30-day money-back guarantee

Reviversoft offers a full refund if you request it within 30 days of your original purchase date. This is their stated policy on their website and terms of service. The refund covers the full licence fee you paid, regardless of whether you used the software or not.

Important: the 30-day window is strict. Refund requests submitted after 30 days are typically denied. If you are close to the 30-day mark, act now. At Stopee, we recommend submitting refund requests immediately to avoid missing the deadline.

How to request a refund and what to expect

1. Contact Reviversoft support within 30 days of your purchase date.
   • Email support at the address listed on their website or use their online contact form.
   • State clearly: "I purchased Reviversoft on [date]. I am requesting a full refund within the 30-day guarantee period."
2. Reviversoft may ask you to describe why you want a refund or offer technical support before approving the refund.
   • You are not obligated to accept technical support if you simply want your money back.
   • Politely but firmly request the refund: "I understand, but I would like to proceed with a full refund."
3. Once Reviversoft approves the refund, the request goes to Cleverbridge for processing.
   • Cleverbridge processes refunds within 24 hours to 5 business days, depending on your payment method.
   • Credit card refunds appear as credits on your card statement within 3 to 5 working days.
   • Bank transfers may take 5 to 10 business days.
4. Track the refund status in your bank or credit card account.
   • Pro tip: contact your bank if the refund does not appear within 10 days and provide them with Reviversoft's confirmation email.

Refunds after the 30-day period

Refunds requested after 30 days are subject to Reviversoft's discretion. However, you may still have grounds under the Consumer Guarantees Act if the software failed to deliver on its promised performance or was misrepresented. Document any performance failures or false claims and escalate to the Commerce Commission if Reviversoft refuses.

Common mistakes to avoid when cancelling

Cancelling a software subscription can feel stressful, especially if you are worried about ongoing charges. Here are the pitfalls that catch most customers off guard.

Mistake 1: assuming automatic renewal will not happen

Many customers believe their subscription expires naturally after one year. In reality, Reviversoft automatically renews your licence unless you actively cancel. If you take no action, your payment method will be charged again on renewal date. Do not assume anything. Cancel in writing and keep your confirmation.

Mistake 2: deleting the order confirmation email before cancelling

Your order confirmation email contains the direct cancellation link. If you delete this email without saving the link, you will have to contact Cleverbridge or Reviversoft support to cancel. Save this email to a folder labelled "Subscriptions" or "Cancellations" for your records and for easy access when you need to cancel.

Mistake 3: not documenting your cancellation request

If you cancel via email or support ticket, screenshot the confirmation page and save the confirmation email. Do not rely on memory or informal messages. If a disputed charge appears on your bank statement months later, you will need written proof that you cancelled on a specific date.

Mistake 4: confusing cancellation with account deletion

Cancelling your subscription stops renewal charges, but it does not delete your account or personal data. Reviversoft still holds your contact details, payment history and licence information. If you want your personal data removed, you must send a separate data deletion request.

Mistake 5: missing the 30-day refund window

The 30-day refund deadline is final. If you discover Reviversoft did not perform as promised on day 31, you lose your statutory refund rights (though you may still appeal under consumer protection law). Act fast if you are unhappy with the software.

Timeline for cancellation and refunds

How long each cancellation method takes

Should you cancel or keep your reviversoft subscription

Reasons to keep reviversoft

If your computer runs slowly and you want a single solution for driver updates, registry cleaning and security scanning, Reviversoft may save you time. The software is beginner-friendly and requires minimal technical knowledge. Annual pricing at around NZ$158 is reasonable for a full suite of tools.

Keep your subscription if you renew every year without complaint or if you actively use the driver update and system optimisation features.

Reasons to cancel reviversoft

Cancel if Reviversoft failed to improve your computer's performance or made it slower. Cancel if automatic renewal caught you off guard and you do not want annual charges. Cancel if you found a free alternative like Windows built-in Disk Cleanup, Device Manager for drivers, or Malwarebytes for security. Cancel if you simply forgot you had the subscription and no longer need it.

Most importantly, cancel if you feel the software was oversold. Many customers discover that system maintenance tools solve only one small part of a slow computer problem. If you are not seeing real improvements, your money is better spent elsewhere.

How stopee helps you take control

Reviversoft cancellation can feel complicated, especially when you are juggling multiple online services and subscriptions. At Stopee, we help you navigate these cancellations with clarity and confidence. Our guides break down every cancellation method step by step, anticipate common pitfalls and remind you of your legal rights under New Zealand consumer law.

Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds and understand their consumer rights. When you visit Stopee, you access free, practical advice backed by consumer protection expertise.

Whether you need to cancel today or want to understand your options before committing to Reviversoft, Stopee provides the information you need. We believe every consumer deserves clear, jargon-free guidance and the power to make informed decisions about their digital life.

Cancellation contact details for reviversoft

Where to cancel reviversoft

Reviversoft does not maintain a New Zealand-based postal address for cancellation requests. The company is US-based. You cancel via email link (fastest), Cleverbridge's portal (alternative) or by contacting Reviversoft's online support form.

Start with the email link in your order confirmation. If that does not work, log into Cleverbridge. If both methods fail, contact Reviversoft support and keep detailed records of your request. If Reviversoft ignores you or refuses to cancel, escalate to the Commerce Commission with copies of all correspondence.

Stopping unwanted charges and cancelling subscriptions you no longer need is your right as a consumer. Stopee makes that process transparent and straightforward. Take action today and take back control of your subscriptions and your money.