Manage Ride With Gps

How to cancel ride with GPS: your complete new zealand guide

What ride with GPS is and why you might want to leave

Ride With GPS is a route planning and navigation platform designed for cyclists who want to map, share and follow rides on their phones and computers. It's used by recreational and serious cyclists across New Zealand to discover routes, track performance and explore new terrain.

You're here because you've decided it's time to cancel. That's entirely valid. Whether you've found a better alternative, changed your cycling habits or simply want to cut subscriptions, Stopee is here to guide you through the process without frustration or hidden obstacles.

Core features of the platform

Ride With GPS offers route creation and editing tools, turn-by-turn voice navigation, offline map access and live ride logging. The platform displays heatmaps showing where other cyclists ride most frequently, which helps you discover popular local tracks.

Paid subscriptions unlock advanced features: custom route editing, private segments you don't share publicly, ride analysis dashboards and the ability to create custom maps. Most of this functionality is locked behind the Basic or Premium tiers.

Why you might cancel

Common reasons for cancellation include switching to a free alternative like Komoot or Strava, scaling back your cycling routine, or finding the subscription cost isn't justified by your actual usage. Some New Zealand cyclists prefer GPS watches or dedicated cycling computers over app-based navigation.

Whatever your reason, cancelling should be straightforward. Unfortunately, Ride With GPS makes it easier to subscribe than to leave. That's where Stopee helps: we've mapped every exit route so you don't waste time searching.

Ride with GPS pricing and subscription plans

Understanding what you're paying for is the first step toward making a cancellation decision that works for you. Ride With GPS publishes prices in US dollars; your bank or app store will convert to NZD at their current rate.

Current plans and costs

Pricing varies depending on whether you subscribe via the Ride With GPS website or through Apple App Store and Google Play. The table below shows the official tiers.

Pro tip: Compare your actual spend. If you subscribed via the Apple App Store or Google Play, your in-app price is higher than the website rates. This alone is often reason enough to cancel and re-subscribe via the web if you stay.

How to cancel ride with GPS from new zealand

You have three cancellation routes depending on where you signed up: the Ride With GPS website, Apple App Store or Google Play. Each has a different process, and using the wrong method won't stop your billing. Stopee recommends starting with the exact platform where you subscribed.

Cancel through the ride with GPS website

This is the simplest method if you signed up directly on Ride With GPS rather than through an app store.

1. Open your web browser and visit the Ride With GPS website. Log in with your email and password.
2. Click your profile icon (top-right corner) and select "Account Settings" or "Manage Subscription"-exact wording varies.
3. Look for the "Subscriptions" or "Billing" section. You'll see your current plan displayed.
4. Select "Downgrade" or "Cancel" next to your active plan.
5. Choose "Free" from the dropdown menu to revert to the free tier (this technically cancels your paid subscription).
6. Click "Confirm Change" or "Save" to finalise. You'll receive a confirmation email.
7. Your access to paid features continues until your current billing period ends. No immediate loss of service occurs.

Warning: Do not delete your account here unless you're certain you don't want to keep your saved routes and ride history. Deletion is permanent. Downgrading to Free keeps your data intact.

Cancel via apple app store (iPhone and iPad)

If you subscribed through Apple, manage your subscription directly in your device settings.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
3. Tap "Subscriptions".
4. Find and tap "Ride With GPS" in the list.
5. Tap "Cancel Subscription" or "Cancel Free Trial" (whichever is shown).
6. Confirm your cancellation when prompted. Apple will ask if you want to keep access until your renewal date-select "Yes" or "Keep."
7. You'll see a confirmation message. Your subscription ends on the date shown; you'll lose access to paid features after that date.

Pro tip: Apple requires you to cancel at least 24 hours before your renewal date to prevent the next charge. Check the renewal date carefully before confirming. Stopee recommends screenshotting the confirmation for your records.

Cancel via google play store (Android)

Android users follow a similar but slightly different path through Google Play.

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon (top-right corner).
3. Tap "Payments and subscriptions".
4. Tap "Subscriptions".
5. Select "Ride With GPS" from the list.
6. Tap "Cancel Subscription".
7. Follow the prompts to confirm. Google will show your final access date.

Warning: Like Apple, Google Play requires at least 24 hours notice before renewal to stop billing. If your renewal is tomorrow, you may not cancel in time to avoid the next charge. Act immediately if you're cutting it close.

Which platform did you subscribe on?

If you're unsure where your subscription is active, check your email receipts. Your confirmation emails will say "Apple," "Google," or "Ride With GPS Inc." If you've subscribed on multiple platforms, you must cancel each one individually to stop all charges.

Pro tip: Log into your Ride With GPS account directly and check the Subscriptions section. It often displays which payment method is linked (Apple, Google or direct credit card). This saves guesswork.

What happens after you cancel ride with GPS

Cancellation creates confusion because access doesn't vanish instantly. Understanding the timeline prevents you from worrying unnecessarily or missing data you want to save.

Your access and data after cancellation

Once you cancel, you retain full access to paid features until your current billing period ends. If your renewal date is 15 December and you cancel on 1 December, you keep everything until 15 December at 23:59.

After your billing period expires, you revert to the Free tier. You can still log in, view your routes and access basic tools, but advanced editing, heatmaps and custom segments lock automatically.

Pro tip: Export or screenshot any routes or ride data you want to keep before the cutoff date. Use these records to build routes in another app or for your personal cycling journal. Stopee recommends doing this even if you plan to stay; backups prevent data loss.

Your account and ride history

Your account itself remains active. All your rides, routes and saved segments stay in your account forever unless you manually delete them. This means you can re-subscribe later without losing anything.

The Free tier still displays your ride history and allows basic planning. You simply lose the premium tools and analysis features.

Can you get a refund from ride with GPS?

Ride With GPS states that all sales are final and does not issue refunds directly. This is their published policy, and it applies even if you cancel mid-period with significant days remaining on your subscription.

Refund options through payment platforms

Your refund rights depend on where you paid, not on Ride With GPS's policy. If you subscribed via Apple or Google, those companies have their own refund windows.

• Apple App Store: You can request a refund within 14 days of purchase through the Apple media services contact form. Apple rarely grants refunds on subscriptions already consumed, but it's worth trying if you were charged in error or the service failed to work.
• Google Play: Google offers a 48-hour refund window from the date of purchase. Submit a refund request directly in the Google Play app under your subscription. Google approves most requests within this window without question.
• Direct credit card payment: If you paid via Ride With GPS's website using your card, contact your bank to dispute the charge if you believe it was unauthorised. This is a last resort and requires genuine grounds.

Pro tip: If you're still within 48 hours of a Google Play charge, request a refund immediately. Google's window is generous compared to most apps. For Apple, explain clearly why you want the refund; mention if the app didn't work as advertised.

Your consumer rights in new zealand

New Zealand's Consumer Guarantees Act and Fair Trading Act protect you when buying digital services, even from overseas companies. Stopee encourages you to know these rights because they're powerful leverage if Ride With GPS fails to deliver.

The consumer guarantees act and digital services

The Act requires that digital services be of acceptable quality, fit for purpose and delivered within a reasonable timeframe. If Ride With GPS fails to work properly, prevents you from cancelling or charges you after you've cancelled, you have grounds to complain.

The service must be of acceptable quality. This means it should have no bugs that prevent core features from working, should not crash repeatedly and should provide the navigation and routing features described in its marketing.

Acceptable quality also includes the ability to exit the service. If Ride With GPS makes cancellation deliberately difficult or hidden, this breaches the Act. Stopee has seen companies hide cancellation links or delay access to account settings for this exact reason.

How to escalate a complaint

If Ride With GPS refuses to process your cancellation, charges you after you've cancelled or locks you out of your account, escalate formally.

1. Email Ride With GPS support with screenshots and dates. Explain the problem clearly and request a resolution within 14 days.
2. If they don't respond or refuse, contact the Commerce Commission (comcom.govt.nz). File a complaint stating which consumer law they've breached.
3. Include all evidence: email receipts, screenshots of cancellation attempts, bank statements showing charges.
4. The Commerce Commission can force Ride With GPS to refund you and issue a rectification order.

Pro tip: Keep records of everything-emails, receipts, screenshots of your account settings and payment history. These are gold if you need to escalate to the Commerce Commission.

Common mistakes when cancelling ride with GPS

Cancellation seems simple until it isn't. The errors below have cost New Zealand cyclists money and frustration; avoid them and you'll exit cleanly.

Cancelling on the wrong platform

The biggest trap: cancelling on the Ride With GPS website when your subscription is active on Google Play, or vice versa. Ride With GPS doesn't sync cancellations across platforms. You'll stop one recurring charge and forget about the other, only noticing three months later when your bank statement shows surprise debits.

Before cancelling anywhere, check your email receipts and your payment method. Open your bank app or credit card statement and trace where the recurring charges originate. If the receipt says "Google," cancel on Google. If it says "Apple," cancel on Apple.

Forgetting the 24-hour rule

Both Apple and Google require cancellations to take effect at least 24 hours before your next renewal. If your renewal is tomorrow and you cancel today, you'll be charged tomorrow anyway. You'll then need to request a refund separately.

Pro tip: Cancellation doesn't happen instantly on Apple or Google. Check your renewal date carefully and cancel at least two days in advance to be safe. Stopee recommends cancelling on the first day of your billing cycle if possible; this gives you maximum time to avoid accidental charges.

Deleting your account instead of downgrading

Ride With GPS allows full account deletion. This is irreversible. Your routes, ride history and saved segments vanish permanently. Most people don't want this; they want to stop paying while keeping their data.

Downgrading to the Free tier (via the website) or cancelling the subscription (via app stores) is what you want. Deletion is a separate, final action. Don't do it unless you're absolutely certain.

Missing the auto-renewal before cancellation

If you wait until one day before renewal to cancel, you're cutting it dangerously close. Ride With GPS processes renewals in batches, sometimes early. You might think you have until tomorrow when the charge actually hits tonight.

Cancel as soon as you decide to leave. Don't procrastinate. The sooner you act, the safer you are from unexpected charges.

Checklist: your ride with GPS cancellation plan

Use this checklist to confirm you've completed each step correctly. Tick them off as you go to ensure nothing slips through.

1. Check your email receipts to confirm where your subscription is active (Ride With GPS website, Apple or Google).
2. Log into your bank or credit card app and verify the payment method linked to the recurring charge.
3. Open the correct platform (website, App Store or Google Play).
4. Navigate to your subscription settings.
5. Select "Cancel" or "Downgrade" and confirm.
6. Take a screenshot of the cancellation confirmation for your records.
7. Check your email for a confirmation message within 24 hours.
8. Export or save any routes or ride data you want to keep before the final access date.
9. Set a phone reminder for your final billing date to verify you weren't charged again.
10. If a charge appears after cancellation, request a refund immediately (within 48 hours for Google, 14 days for Apple).

Still thinking about cancelling? a final word

If you're hesitating, take a week before deciding. Download and try a free alternative like Komoot or Strava. Check your ride frequency over the past three months. If you've cycled fewer than twice monthly, the subscription probably isn't worth it.

If you decide to stay, that's fine. If you cancel, you now have the exact steps and the knowledge to avoid traps. Either way, you're in control of your choice-and your wallet.

Stopee exists to help New Zealand consumers cancel subscriptions without stress or surprises. We've guided thousands of cyclists, streamers and app users through cancellation processes with confidence. If you need step-by-step help or find yourself stuck, Stopee's guides and support team are here to cut through the confusion. Your subscription should be your choice, and your exit should be just as easy as your sign-up.

How to contact ride with GPS for support

If you encounter problems during cancellation-for example, you can't find your subscription settings or you're charged after cancelling-contact Ride With GPS support directly.

Ride With GPS does not maintain a public postal address in New Zealand. The company's registered office is in the United States. For billing disputes or cancellation issues, email their support team through their website contact form or submit a help request within your account dashboard.

Pro tip: Keep your support ticket number and all correspondence. If Ride With GPS doesn't resolve your issue within 14 days, escalate to the Commerce Commission with this documentation. Stopee recommends sending emails rather than using chat; email creates a permanent record that protects you if the company disputes what was discussed.