Manage Rocket Lawyer

How to cancel rocket lawyer in new zealand (2024 guide)

What is rocket lawyer and why you might want to leave

Rocket Lawyer is an online legal service platform that offers document templates, e-signature tools, legal advice consultations, and subscription plans designed for individuals and small businesses.

The service provides access to unlimited document creation, electronic signatures, and a monthly legal consultation or Q&A allowance depending on your chosen plan. Pricing displays in USD on their public pages, which can make budgeting complicated for New Zealand users who pay in NZD.

You might consider cancelling if you've completed the legal work you needed, no longer use the templates, or find the monthly cost no longer justified by your actual usage. Stopee has helped thousands of New Zealand consumers understand their cancellation rights across international services, and Rocket Lawyer is no exception.

Common reasons to cancel rocket lawyer

• You finished your legal documents and no longer need ongoing access.
• Monthly fees add up without regular use of consultation allowances.
• You found a cheaper local alternative or hired a lawyer directly.
• You prefer not to hold a recurring subscription commitment.
• Better value options exist for your specific legal needs.

Your cancellation methods at a glance

You can cancel Rocket Lawyer through multiple routes, each with different timelines and confirmation levels.

How to cancel via your online account

This is the fastest and most verifiable cancellation method because you control the process directly and receive digital confirmation.

1. Log into your Rocket Lawyer account using your email and password.
2. Navigate to "Account Settings" or "Member Settings" (location varies slightly by account type).
3. Look for an option labelled "Cancel Membership," "Downgrade Plan," or "Manage Subscription."
4. Select the cancellation option and review the cancellation notice.
5. Confirm your cancellation request. Rocket Lawyer will display confirmation on screen.
6. Save or screenshot the confirmation page immediately as proof of your request.
7. Check your email for a confirmation message within 24 hours.

Pro tip: Cancellation via your account takes effect at the end of your current billing cycle. If you're billed on the 15th, cancelling on the 16th means you retain full access until the next billing date.

How to cancel by phone

Phone cancellation works well if you want to ask questions before cancelling or prefer speaking with a customer service representative.

1. Call Rocket Lawyer's support team on their US number: +1 (877) 881-0947
2. Note that support operates Monday to Friday, 6 am to 6 pm Pacific Time (which is 3 am to 3 pm New Zealand Standard Time, or 2 am to 2 pm during daylight saving).
3. Request cancellation of your membership clearly and provide your account email address.
4. Ask the representative to confirm the cancellation date in writing via email.
5. Request a reference number or confirmation code for your records.
6. Wait for confirmation email and save it permanently.

Warning: International phone calls may incur charges on your New Zealand phone plan. Consider using a VoIP service or making the call during off-peak hours to minimise cost.

How to cancel by email or contact form

Email cancellation creates a written record but may take longer to process.

1. Visit Rocket Lawyer's website and locate their contact form or support email address.
2. Compose a clear cancellation request that includes your full name, email address, and account holder details.
3. Write something like: "I am requesting immediate cancellation of my Rocket Lawyer subscription effective at the end of my current billing cycle. Please confirm this cancellation in writing."
4. Include your account email address in the message body.
5. Send the email and note the date and time of sending.
6. Allow 3-5 business days for a response and cancellation confirmation.
7. If you don't receive confirmation within 5 days, follow up with a second email referencing your original cancellation request.

How to cancel if you subscribed via apple app store or google play

If you signed up for Rocket Lawyer through a mobile app rather than the website, you must cancel through the app store that processed your payment.

1. For Apple App Store: Open the Settings app on your iPhone or iPad, tap your name at the top, select "Subscriptions," find Rocket Lawyer, tap it, and choose "Cancel Subscription."
2. For Google Play: Open Google Play on your Android device, tap your profile icon, select "Manage your Google Account," go to the "Payments and subscriptions" tab, tap "Subscriptions," find Rocket Lawyer, and select "Cancel Subscription."
3. Confirm the cancellation when prompted.
4. Save the confirmation screen as proof.
5. You will receive a confirmation email from Apple or Google within hours.

Pro tip: Many users forget they're subscribed through an app store rather than directly through Rocket Lawyer's website. Check your app store subscriptions first if you can't find a cancellation option in your online account.

What happens to your access after cancellation

Understanding your post-cancellation access prevents surprises and helps you plan your work accordingly.

Timeline of access loss

When you cancel, your access does not end immediately. Instead, you retain full subscriber benefits until the end of your current billing cycle.

• Day 1 (cancellation): You submit cancellation; access remains unchanged.
• Day 1-29 (grace period): You can still access unlimited documents, templates, and any included consultation allowance.
• End of billing cycle: Access to premium features ends; account downgrades to free tier if available.
• After cancellation: You lose unlimited document creation, consultation hours, and premium templates.

This grace period gives you time to download and save any critical documents before access expires.

What you should download before your access ends

Rocket Lawyer may not retain your documents indefinitely after cancellation, so download everything you need.

• All completed legal documents you created during your subscription.
• Any correspondence or notes from legal consultations.
• Templates you customised and want to keep for reference.
• Copies of any e-signed documents or contracts.

Pro tip: Create a folder on your computer or cloud storage and download documents in PDF format. PDFs are more universally compatible and easier to retrieve years later if needed.

Refund policy and your right to claim money back

Rocket Lawyer's refund terms are limited, but you have specific rights as a New Zealand consumer that may override their standard policy in certain circumstances.

When rocket lawyer will refund your money

Rocket Lawyer typically does not offer refunds for partial months or unused services, but exceptions exist.

• Billing errors: If you were charged twice or charged an incorrect amount, Rocket Lawyer will refund the erroneous charge.
• Trial period refund: If you signed up for a free or discounted trial and cancel within 14 days of sign-up, you may qualify for a refund of your trial payment (though this depends on how the trial was structured).
• Service failure: If Rocket Lawyer failed to provide services promised in your plan, you have grounds to request a refund.

How to request a refund

1. Contact Rocket Lawyer's support team using any of the methods above (phone, email, or contact form).
2. Clearly state the reason for your refund request (billing error, faulty service, trial period claim, etc.).
3. Include evidence: screenshots of charges, dates of service issues, or trial terms you relied on.
4. Request the refund in writing and keep a copy of your request.
5. Allow 10-15 business days for Rocket Lawyer to respond and process the refund if approved.
6. If Rocket Lawyer denies your refund request without good reason, escalate using your consumer rights (see section below).

Pro tip: If you subscribed through Apple App Store or Google Play, you can also request a refund directly through those platforms. Apple and Google often honour refund requests more readily than the service provider itself, especially within 14-90 days of purchase depending on your submission history.

Your consumer rights under new zealand law

The Consumer Guarantees Act 1993 protects you when you purchase services like Rocket Lawyer, even though it's a US-based company serving New Zealand customers.

What the consumer guarantees act provides

The Act guarantees that services supplied to you in New Zealand must be of acceptable quality, fit for purpose, and supplied with reasonable care and skill.

• Acceptable quality: Rocket Lawyer must provide templates and consultations that meet ordinary consumer expectations.
• Fit for purpose: If you told Rocket Lawyer what documents you needed, the service must be fit for that stated purpose.
• Reasonable care and skill: Any legal consultations must be provided by qualified advisors with appropriate expertise.
• Right to repair, replacement, or refund: If Rocket Lawyer breaches these guarantees, you're entitled to a refund, replacement service, or repair of the problem.

These guarantees apply regardless of Rocket Lawyer's own terms and conditions. The company cannot exclude or limit these consumer protections in their standard agreement.

When to escalate to the commerce commission

If Rocket Lawyer refuses to address a valid complaint or denies a refund you believe you're entitled to, contact the Commerce Commission.

1. Contact the Commerce Commission at complaints@comcom.govt.nz or visit comcom.govt.nz
2. Provide your complaint in writing with all supporting evidence: proof of payment, cancellation confirmation, communications with Rocket Lawyer, and why you believe they've breached the Consumer Guarantees Act.
3. Include copies of any denial letters or unhelpful responses from Rocket Lawyer's support team.
4. The Commerce Commission will investigate at no cost to you and may compel Rocket Lawyer to refund you or provide compensation.
5. Outcomes typically include refunds, service credits, or formal findings against the company.

Warning: The Commerce Commission receives many complaints; allow 4-8 weeks for an initial response. In the meantime, continue documenting any communication with Rocket Lawyer.

Pricing and plan comparison

Understanding Rocket Lawyer's pricing helps you decide if cancellation makes financial sense for your situation.

Note: Prices display in USD on Rocket Lawyer's website. At current exchange rates (1 USD = approximately 1.65 NZD), a $15/month plan costs roughly $24.75 NZD monthly. Check your credit card statement in NZD to see what you're actually paying.

Common mistakes when cancelling rocket lawyer

Cancelling a subscription feels straightforward, yet many people accidentally trap themselves in recurring charges by making overlooked errors.

Mistake 1: cancelling only one of your payment methods

If you signed up through both the website and an app store, cancelling only through your account on the website leaves the app store subscription active and charging.

Check your subscription status on all platforms: your Rocket Lawyer online account, Apple App Store (if you use Apple), and Google Play (if you use Android). Cancel on every platform where you have an active subscription.

Mistake 2: not waiting for confirmation before assuming you're cancelled

Submitting a cancellation request does not guarantee the cancellation went through. Many users assume they've cancelled after clicking a button, only to discover charges months later.

Always wait for a confirmation email or phone confirmation. Save screenshots of the cancellation confirmation page. If you don't receive an email confirmation within 24 hours of online cancellation or 48 hours after calling, follow up with support directly.

Mistake 3: cancelling mid-month and expecting an immediate refund

Rocket Lawyer processes cancellations at the end of your billing cycle. If you cancel on the 10th of the month but your billing cycle runs the 15th to the 15th, you'll be charged again on the 15th before your cancellation takes effect.

Plan your cancellation around your billing date. If your billing date is the 15th, cancel any time between the 15th and the 14th of the next month to avoid an extra charge.

Mistake 4: not downloading your documents before access expires

Once your subscription ends, Rocket Lawyer may delete your account and documents without warning. There's no recovery process and no grace period to retrieve files.

Download every document, template, and consultation note to your personal device or cloud storage before the end of your billing cycle. Use PDF format for universal compatibility.

Checklist for a smooth cancellation

Use this step-by-step checklist to ensure you cancel Rocket Lawyer correctly and protect yourself from unwanted charges.

• Log into your Rocket Lawyer account and check your billing date.
• Check Apple App Store subscriptions (if applicable) and Google Play subscriptions (if applicable).
• Download all documents, templates, and consultation notes to your device.
• Note the current date and your next billing date.
• Cancel through your online account, phone, email, or app store (use the method best suited to your account type).
• Save or screenshot the cancellation confirmation page.
• Save the URL or reference number from the confirmation page.
• Wait for a confirmation email within 24 hours.
• Reply to the confirmation email with a brief message: "Please confirm receipt of this cancellation request and the effective cancellation date." This creates a paper trail.
• Check your credit card statement after your next billing date to confirm no charge appeared.
• If a charge appears after cancellation, contact your bank or use the refund request process described above.

When you should keep your rocket lawyer subscription

Cancellation isn't always the right choice. Consider whether you actually need to leave.

Reasons to stay subscribed

• You regularly create legal documents (wills, contracts, agreements, employment forms).
• You use the monthly consultation allowance for genuine legal questions.
• The monthly cost is smaller than paying a lawyer for hourly consultations ($200-400 NZD per hour locally).
• You're building an archive of templates you reuse for multiple projects.
• You have an upcoming legal project that requires multiple templates (estate planning, small business setup, etc.).

Pro tip: Calculate your true cost per document. If you use 10 documents in a month and pay $15 USD ($25 NZD), your cost per document is just $2.50 NZD. If you'd pay a lawyer $50 NZD per document, Rocket Lawyer saves you money. If you use one document per year, cancellation makes sense.

After you cancel: what happens next

Cancellation doesn't end your relationship with the company immediately; Rocket Lawyer may contact you to win back your business.

Retention offers and re-engagement emails

Rocket Lawyer often sends discounts, special offers, or "we miss you" emails after you cancel. You can ignore these emails or unsubscribe from promotional messages if they annoy you.

Your personal data remains in Rocket Lawyer's systems indefinitely unless you request deletion. If you want your account and data permanently removed, ask support: "Please delete my account and all associated documents." They will confirm deletion in writing.

Monitoring your statements after cancellation

Even after cancellation confirmation, monitor your bank statements and credit card for 60 days. Billing errors occasionally occur, and your financial institution needs evidence of the charge to dispute it.

If an erroneous charge appears 30, 60, or even 90 days after cancellation, contact your bank immediately and request a chargeback. Include your cancellation confirmation email as evidence. Your bank will recover the money on your behalf.

Contact information and escalation address

If Rocket Lawyer refuses to respond to cancellation or refund requests, you need their official address for formal complaint escalation.

How to contact rocket lawyer

• Phone (support): +1 (877) 881-0947 (Monday-Friday, 6 am-6 pm Pacific Time)
• Website contact form: Visit rocketlawyer.com and use their "Contact Us" form.
• US mailing address (for formal complaints): Rocket Lawyer Inc., 303 Second Street, Suite 200 South, San Francisco, CA 94107, USA

Send formal complaints (like cancellation disputes or refund denials) to the San Francisco address via registered mail. Include your account email, dates of attempted cancellation, and supporting evidence. Request a written response within 14 days.

New zealand escalation authorities

If Rocket Lawyer does not respond to your complaint within 14 days or denies your refund unreasonably, escalate to:

• Commerce Commission: complaints@comcom.govt.nz | comcom.govt.nz | Phone: 0800 943 600
• Consumer NZ: consumer.org.nz (independent consumer advocacy and dispute resolution)
• Your bank or credit card issuer: For chargeback disputes if Rocket Lawyer won't refund you directly.

Stopee provides guidance and support to New Zealand consumers navigating cancellations of international services. When you're unsure of your rights, contact the Commerce Commission first; it costs you nothing and carries weight that Rocket Lawyer must respect.

Summary: your complete cancellation roadmap

Cancelling Rocket Lawyer in New Zealand is straightforward if you follow the correct process and protect yourself from common pitfalls.

Stopee has helped thousands of consumers navigate complex cancellations, refund disputes, and consumer rights across international services. Your protection under New Zealand law applies regardless of where Rocket Lawyer operates, and the Commerce Commission will enforce your rights if the company ignores your reasonable requests.

Start your cancellation today using the method that suits you best, download your documents immediately, and keep every confirmation email. You deserve clear, honest service-and if Rocket Lawyer doesn't deliver, New Zealand law is on your side. Stopee stands ready to guide you through every step.