Manage Spocket

How to cancel spocket in new zealand and protect your business subscription

What spocket is and why you might need to cancel

Spocket connects ecommerce sellers with global suppliers, letting you source products, automate order fulfillment, and manage inventory through integrations with platforms like Shopify. Merchants subscribe to Spocket to access supplier networks and streamline their dropshipping operations.

You might be cancelling Spocket because the supplier network doesn't match your product niche, the subscription costs aren't delivering return on investment, or you've found a better sourcing solution. Whatever your reason, Stopee is here to guide you through the cancellation process step-by-step and help you understand your rights.

How spocket works for new zealand sellers

Spocket offers tiered subscription plans (Starter, Pro, Empire, and Unicorn) billed monthly or annually. You add products from vetted suppliers to your store, and Spocket handles order routing and supplier communication. The platform integrates directly with Shopify and other ecommerce tools, so orders flow automatically to suppliers for fulfillment.

Your subscription renews automatically each month or year unless you actively cancel at least 24 hours before the renewal date. This automatic renewal is a key detail many sellers miss, and it's the reason Stopee recommends checking your renewal date before deciding to leave.

Should you cancel spocket?

Cancel if you're not sourcing regularly, if supplier quality has dropped, or if you've negotiated direct relationships with manufacturers. Keep your subscription if the product variety, supplier reliability, and integration speed are working for your business model.

Before you cancel, export any supplier notes, favourite products, or custom collections you've built. Once you lose access, retrieving that information becomes difficult.

How to cancel spocket in three ways

You can cancel your Spocket subscription through the web app, the iOS App Store, or Google Play, depending on where you made your original purchase. Each method requires different steps, and using the wrong method might not actually cancel your subscription. Stopee recommends the web app route for clarity and speed.

Cancel via the spocket web app (fastest method)

1. Log into your Spocket account at spocket.com using your email and password.
2. Click your profile icon or navigate to Settings (usually in the top right or sidebar menu).
3. Select Membership or Subscription from the settings menu.
4. Click Cancel Subscription or similar option displayed next to your active plan.
5. Enter your account password to confirm the cancellation request.
6. You'll receive an on-screen confirmation and a cancellation email within minutes.

Pro tip: Screenshot the confirmation message and save the cancellation email. You'll need proof if disputes arise about renewal charges.

Warning: If you subscribed through the iOS App Store or Google Play, cancelling via the web app may not work. Check which platform charged your payment method first.

Cancel via iOS app store (if you subscribed on iPhone or iPad)

1. Open the Settings app on your iPhone or iPad (not the Spocket app).
2. Tap your name at the top of Settings.
3. Select Subscriptions.
4. Find and tap Spocket in the list.
5. Tap Cancel Subscription and confirm your choice.
6. You'll see a confirmation date for when your access ends.

Warning: Simply deleting the Spocket app from your iPhone does not cancel the subscription. You must use the Settings app method above.

Pro tip: Check your App Store purchase history to confirm the exact renewal date. Cancellation takes effect at the end of your current billing cycle, not immediately.

Cancel via google play (if you subscribed on android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions.
4. Tap Spocket from the active subscriptions list.
5. Select Cancel subscription and confirm.
6. Your subscription access will end on the last day of your current billing period.

Google Play may offer a brief survey asking why you're cancelling; you can skip this or provide feedback. Either way, your cancellation processes immediately.

Warning: If you subscribed through Google Play but later switched to paying via the web app, you must cancel through both channels to avoid double billing.

What happens after you cancel spocket

Understanding what comes next helps you plan your transition and avoid surprises. Stopee wants you to know the full picture before you hit that cancel button.

Your access timeline and billing

Your Spocket account remains active and fully functional until the end of your current billing cycle. If you cancel mid-month, you keep access until your monthly renewal date passes. If you're on an annual plan, you keep access for the remaining 11 months (or however many months remain).

After the final day of your billing period, you lose access to the Spocket dashboard, supplier network, and integration features. Your store listings won't automatically be removed, but you won't be able to add new suppliers or edit existing ones through Spocket.

Pro tip: Contact your suppliers directly before your Spocket access ends to confirm ongoing communication channels. Not all suppliers will have your direct email.

What happens to your data and store listings

Spocket retains your account data (products added, supplier relationships, order history) according to their privacy policy, which is governed by Canadian law despite you being in New Zealand. Export any critical supplier information, product notes, or custom collections before your access expires.

Products you've added to your ecommerce store (Shopify, WooCommerce, etc.) remain live on your store pages. Spocket doesn't automatically remove them. However, you'll no longer see supplier inventory updates or be able to route new orders through Spocket's fulfillment system.

If you want to reactivate your account later, Spocket usually allows this, though you may need to pay the subscription fee to regain dashboard access and see if data has been archived.

Spocket refund policy and your cancellation rights

New Zealand consumer law gives you important protections, and it's worth understanding how they apply to your Spocket subscription. Stopee strongly recommends reading this section before cancelling.

What spocket says about refunds

Spocket's refund policy states that subscriptions are non-refundable once payment is processed. You receive no prorated credits for unused days if you cancel mid-cycle. Annual plans are strictly non-refundable, and monthly plans have no refund option after the free trial period ends.

The only exception is cancelling during a free trial (usually 7 days). Cancel during the trial to avoid the first charge. Once the trial ends and the first payment is taken, Spocket treats the subscription as paid in full.

Pro tip: If you're within your free trial period, cancel immediately to avoid any charges. Spocket's trial terms are clear, but confirm the exact trial end date in your confirmation email.

Your rights under new zealand's consumer guarantees act

The Consumer Guarantees Act 1993 (CGA) protects you even if Spocket's terms say "no refunds." If Spocket fails to deliver the service as described (for example, if the platform is down for extended periods, suppliers vanish, or the integration breaks), you have the right to request a refund, replacement, or repair.

Spocket must also provide the service with due care and skill. If the supplier network is misleading or the platform is fundamentally broken, the CGA may override their non-refund policy.

Pro tip: Keep records of service failures, screenshots of platform downtime, and emails showing supplier issues. These documents strengthen any dispute with Spocket.

If Spocket refuses to refund you despite a genuine service failure, you can escalate to the Commerce Commission (comcom.govt.nz) or seek advice from Citizens Advice Bureau. Stopee recommends documenting every interaction in writing.

Spocket pricing for new zealand subscribers

Understanding the cost of each plan helps you decide whether cancellation makes financial sense. Below is the current pricing as listed on the New Zealand iOS App Store.

These prices apply to purchases through the iOS App Store in New Zealand. Web-based subscriptions and Google Play may have different pricing. If you bought via a third-party app store or reseller, your cancellation rights and refund eligibility depend on that platform's terms, not Spocket's alone.

Pro tip: Annual plans offer significant savings (45-58% depending on tier), but they're strictly non-refundable. Only commit to annual billing if you're confident in Spocket's value for your business.

Common mistakes when cancelling spocket

Cancelling feels straightforward until something goes wrong. Stopee has seen these mistakes cost sellers money and headaches, so let's avoid them together.

Mistake 1: cancelling via the app without checking your payment method

You subscribe through the iOS App Store, but you try to cancel via the Spocket web app. Your subscription doesn't actually cancel because the two systems aren't linked. You get charged again at renewal, and Spocket tells you to contact Apple.

Always confirm where your payment comes from before cancelling. Check your last invoice email or your bank statement to see whether the charge came from Spocket, Apple, or Google.

Mistake 2: cancelling just after the renewal date

You cancel on the 2nd of the month, forgetting that your subscription renewed on the 1st. Spocket has already charged you. Now you've paid for an entire month and have no refund option.

Cancel at least 3-4 days before your renewal date to give yourself a safety buffer. Stopee recommends setting a phone reminder for 5 days before renewal.

Mistake 3: assuming your store listings will auto-delete

You cancel Spocket and expect your product pages to disappear from your shop. They don't. Customers can still see Spocket products on your site, but you can't fulfill orders because your Spocket access has expired. This creates confusion and lost sales.

Before cancelling, either remove Spocket products manually or set up alternative fulfillment with a direct supplier. Don't leave dead product links.

Mistake 4: not exporting supplier contact information

You cancel and lose access to your supplier dashboard. You never saved supplier email addresses or payment terms. Now you can't contact them directly and have no backup sourcing option.

Export all supplier details, product SKUs, and custom collections before your access expires. Spend 30 minutes on this task before cancelling.

Checklist before cancelling spocket

Use this checklist to ensure a smooth cancellation and transition to your next sourcing solution.

• Note your subscription renewal date and plan tier (Starter, Pro, Empire, Unicorn).
• Confirm where you made the purchase (Spocket web app, iOS App Store, or Google Play).
• Export all supplier contact information, product SKUs, and custom collections to a spreadsheet.
• Remove or replace Spocket products from your store, or set up direct supplier integration.
• Check for any active orders still pending fulfillment through Spocket.
• Screenshot your current account settings and plan details for your records.
• Cancel your subscription using the correct platform (web app, App Store, or Google Play).
• Save the cancellation confirmation email and confirmation number.
• Monitor your next billing statement to confirm no unexpected charges occur.

Stopee's final advice: taking control of your subscription

Cancelling Spocket is a straightforward process once you know which platform holds your subscription. The real power lies in planning your cancellation well in advance, protecting your supplier relationships, and understanding your consumer rights under New Zealand law.

Stopee has helped thousands of consumers cancel unwanted subscriptions and avoid surprise charges by taking a methodical, documented approach. The same strategy works for Spocket. Cancel 3-5 days before renewal, verify the cancellation through email confirmation, and monitor your bank account for the next two months.

If Spocket charges you after cancellation or refuses a legitimate refund claim based on service failure, don't hesitate to escalate to the Commerce Commission. You have rights, and Stopee stands behind consumers who exercise them.

Need help with another subscription? Stopee.com has guides for cancelling hundreds of services. You're never alone in this process.

Spocket contact and cancellation address

Spocket does not maintain a publicly listed New Zealand postal address. According to their privacy documents, the company is registered in Canada. Contact Spocket through the following channels:

• Support email: Check your account settings or last invoice for the support contact.
• In-app support: Use the help menu within the Spocket dashboard to submit a cancellation or billing inquiry.
• For payment disputes: If charged after cancellation, contact your bank or payment provider to dispute the transaction and request a chargeback if necessary.
• New Zealand consumer escalation: Commerce Commission (comcom.govt.nz) or Citizens Advice Bureau if Spocket refuses to honour your cancellation or refund request.

Stopee recommends submitting cancellation requests through the web app with a screenshot, then following up via email to the support address listed in your account. This creates a paper trail if disputes arise later.