Manage Scoresmatter

How to cancel scoresmatter and reclaim your money in new zealand

What is scoresmatter and why you might want to cancel

Scoresmatter is a UK-based subscription service that offers payment and account protection features. The service operates internationally, including in New Zealand, but markets itself primarily through UK channels and pounds sterling pricing. If you've signed up and now want to step away, you're not alone-and the good news is that cancellation is possible once you know the right steps.

The service and how it works

Scoresmatter runs on a recurring subscription model, charging your payment method automatically each month after an initial free trial period (typically 10 days). The service claims to protect your payment accounts and related financial information. Because the company operates from the UK, customer support and billing communication happen through UK-based channels, which can sometimes make the cancellation process feel less local than you'd expect.

Why new zealand customers face unique challenges

Unlike services with local New Zealand offices, Scoresmatter doesn't publish a dedicated Kiwi contact address or pricing in NZD. This means you'll be dealing with UK support teams across time zones, and your billing currency may differ from what you expected. If things go wrong-or if you simply want to cancel-you'll need to know how to navigate those international contact channels.

Your consumer rights in new zealand and how they protect you

As a New Zealand consumer, you have legal protections that apply even when you're dealing with overseas companies. Understanding these rights is your first line of defence if Scoresmatter refuses to cancel or refund you.

The consumer guarantees act and what it means

New Zealand's Consumer Guarantees Act protects you when you buy goods or services, including digital subscriptions from international providers. The Act guarantees that services must be of acceptable quality, fit for purpose, and delivered within a reasonable timeframe. If Scoresmatter fails to deliver what it promised, or if you're charged without authorization, you have the right to dispute the charge through your bank or pursue a complaint with the Commerce Commission.

Most importantly, you don't need to accept a company's refund policy if it breaches your consumer rights. If Scoresmatter charges you for a service you didn't use or can't access, the Consumer Guarantees Act is on your side.

Chargebacks and bank disputes as your backup plan

If Scoresmatter refuses to refund you or ignores your cancellation request, contact your New Zealand bank directly. You can request a chargeback for unauthorised or incorrect charges. Banks have specific timeframes for disputes (usually 120 days from the transaction date), so act quickly. Provide your bank with written evidence: email confirmations of your cancellation request, screenshots of your account, and copies of charges you dispute. This documentation will strengthen your case and increase the chances of a successful chargeback.

How to cancel your scoresmatter subscription step by step

Cancellation is straightforward once you know which channel to use. Stopee recommends starting with the web dashboard method, as it's the fastest and leaves you with instant confirmation. Here are all your options.

Cancel through your online account dashboard

This is the quickest route and gives you immediate proof of cancellation.

1. Visit the Scoresmatter website and log in with your email and password.
2. Navigate to your account dashboard or subscription settings (usually found under "My Account" or "Subscription").
3. Locate the subscription you want to cancel and select it.
4. Click the "Cancel subscription" or "Cancel now" button (Scoresmatter describes this as a one-click option).
   • You may be asked to confirm your cancellation or select a reason.
   • Confirm the cancellation by clicking the final verification button.
5. Take a screenshot of the confirmation page or save any confirmation email you receive.
6. Your subscription will end at the close of your current billing period-not immediately.

Pro tip: Log back into your account within 24 hours to verify the cancellation status shows as "Cancelled" or "Pending cancellation." This confirms the request went through.

Cancel by email if the website option doesn't work

If you can't log in or the dashboard cancellation option is missing, email works just as well.

1. Open your email and compose a new message to contact@scoresmatter.co.uk.
2. Write a clear subject line: "Cancellation request for [Your Full Name]".
3. In the body, include:
   • Your full name as it appears on the account.
   • The email address linked to your Scoresmatter account.
   • Your subscription start date (if you know it).
   • A simple statement: "I request immediate cancellation of my Scoresmatter subscription, effective at the end of my current billing cycle."
4. Send the email and wait for a confirmation reply.
5. If you don't hear back within 5 business days, send a follow-up email or try the phone number below.

Warning: Keep the email thread saved-you'll need it as proof if you later dispute a charge with your bank.

Cancel by phone with UK customer support

If you prefer to speak to someone directly, Scoresmatter provides phone support, though calls route to UK-based teams.

1. Call the UK customer service line: +44 808 189 3005 (or 0808 189 3005 within the UK).
2. Wait for a support representative to answer (note: you may experience a wait time due to call volume or time zone differences).
3. Clearly state: "I want to cancel my Scoresmatter subscription."
4. Provide your account details (email and full name) when asked.
5. Ask the representative to confirm your cancellation in writing via email.
6. Take note of the representative's name and the time of your call.

Pro tip: Call during UK business hours (09:00-17:00 GMT) to avoid long wait times. New Zealand is typically 17 hours ahead of the UK, so an early morning call from Auckland works well.

Cancel by post if digital methods fail

This is slower but creates a formal paper trail if the company disputes your cancellation.

1. Write a letter on plain paper or your letterhead with:
   • Your full name.
   • Your account email address.
   • Your account number (if you have it).
   • The date of the letter.
   • A clear statement: "I request the cancellation of my Scoresmatter subscription, effective at the end of my current billing period."
2. Send the letter by tracked post to Scoresmatter's UK headquarters (address listed at the end of this guide).
3. Keep a copy of the letter and the tracking number.
4. Allow 10-14 business days for the letter to arrive and be processed.

Warning: Postal cancellation is the slowest method. Use it only if email and phone don't work, or if you want to create a legally documented record.

What happens to your account and billing after cancellation

Cancellation doesn't mean instant loss of access-Scoresmatter keeps you subscribed until the end of your current paid period. Understanding the timeline helps you avoid accidental re-charges.

Your access period and when it ends

Once you cancel, your subscription remains active and accessible until the end of your current billing cycle. For example, if you're on a monthly plan and you cancel on the 15th of the month, you keep full access until the end of that month (approximately the 14th of the following month). Scoresmatter won't cut off your access mid-cycle, which is fair-you've already paid for that period.

After your final billing date passes, your access to subscriber-only services, features, and protections will stop. Make sure you've collected any data or reports you need before that date.

Confirming that billing has stopped

After your subscription ends, monitor your bank statements for at least two billing cycles to confirm Scoresmatter isn't charging you again. Look for:

• Charges from Scoresmatter or any payment processor acting on their behalf.
• Unexpected recurring debits matching your previous subscription amount.
• Charges in GBP (pounds sterling) if you weren't expecting them in that currency.

If a charge appears after your cancellation date, contact your bank immediately and reference your cancellation confirmation email. Stopee recommends setting a phone reminder for your final billing date-one week after, check your account to confirm the charge didn't go through.

Your account data and what happens to it

Scoresmatter retains your account records for service and billing purposes even after cancellation. If you want your personal data deleted or exported (under the Privacy Act 2020), you must request this separately. Include this request in your cancellation email: "Please confirm when my account data will be deleted in accordance with the Privacy Act 2020, or provide me with a full data export."

Keep any written confirmation of a data deletion or export agreement. If Scoresmatter ignores a privacy request, you can escalate to the Privacy Commissioner if needed.

Will you get a refund and how to claim it

Refunds are the most confusing part of cancelling Scoresmatter because the company doesn't publish a clear refund policy. Here's what you need to know.

What scoresmatter's policy says (and doesn't say)

Scoresmatter's marketing materials state that cancellation ends future billing-but they do not explicitly promise refunds for charges already paid. This is a deliberate gap. The company wants you to assume cancellation only stops future charges, not past ones. That assumption works in their favour, not yours.

However, this doesn't mean you have no recourse. Some New Zealand consumers have successfully obtained refunds by raising disputes or negotiating directly with Scoresmatter support. The key is understanding when you have a legal right to a refund versus when you're asking for a courtesy.

When you have a right to a refund

You're entitled to a refund (or chargeback) if:

• You were charged without authorization or consent (the company charged you twice or didn't honor your cancellation request).
• The service didn't deliver what was promised-the protection features didn't work, or access was denied.
• You were on a free trial and charged before the trial ended (a common dark pattern).
• You cancelled before your trial ended but were still charged the full subscription amount.

In any of these situations, the Consumer Guarantees Act is on your side. Contact your bank and request a chargeback, providing written evidence of the problem.

How to request a refund from scoresmatter

1. Send an email to contact@scoresmatter.co.uk with "Refund request" in the subject line.
2. Explain clearly why you believe you deserve a refund (e.g., "I cancelled before my 10-day free trial ended but was charged £19.95 anyway").
3. Attach screenshots of:
   • Your cancellation confirmation or email.
   • The charge on your bank statement.
   • Your account showing the subscription status.
4. State the exact amount you want refunded and your bank account or payment method for the refund.
5. Give Scoresmatter 10 business days to respond.
6. If they refuse or ignore you, proceed directly to your bank for a chargeback.

Pro tip: Keep your refund request polite and factual. Emotional language weakens your case. Stick to dates, amounts, and what the company did wrong.

Scoresmatter's pricing and subscription plans

Knowing what you're paying for-and what you could be overpaying for-helps you decide whether cancellation is the right move.

Published pricing in GBP and estimated NZD costs

Scoresmatter advertises a single standard plan at £19.95 per month after a 10-day free trial. The company does not publish separate New Zealand pricing in NZD, so your actual charge depends on your bank's GBP-to-NZD exchange rate on the day of billing. This can fluctuate significantly.

At current exchange rates (March 2024), £19.95 translates to approximately $37-40 NZD per month, though this varies daily. Stopee recommends checking your first charge on your bank statement to see the exact amount-many New Zealand consumers are shocked to discover they're paying closer to $40-42 NZD due to exchange rate markups.

Common mistakes people make when cancelling scoresmatter

Cancellation should be simple, but people often sabotage their own refund claims by making preventable errors. You're frustrated-that's completely understandable-but these mistakes can cost you money.

Mistake 1: cancelling but not confirming the cancellation status

Many people click "Cancel" and assume the job is done. In reality, some systems show a "Cancellation requested" status that later reverts if you don't follow up. Log back into your account after 24 hours and verify that your subscription now shows as "Cancelled" or "Pending cancellation at end of period." If it still shows "Active," your cancellation didn't process-contact support immediately.

Mistake 2: not saving your cancellation confirmation

Screenshots and email confirmations are your only proof. If you delete them and later dispute a charge with your bank, the bank will ask "Where's your proof you cancelled?" Save every confirmation email, and take dated screenshots of your cancellation confirmation page. Stopee has helped thousands of consumers recover money they lost simply because they documented the cancellation properly.

Mistake 3: ignoring unexpected charges after cancellation

Some people notice a charge post-cancellation and think "Oh well, I'll just let it go." Don't. Contact your bank within 120 days and request a chargeback. Most banks will reverse the charge if you can show your cancellation proof. Waiting longer makes it harder to dispute.

Mistake 4: cancelling during a free trial but not tracking the end date

If you cancel during a free trial, you still need to track when the trial ends. If the company charges you after you cancel (during the trial period), that's an unauthorized charge. Document the trial end date, the cancellation date, and the charge date-your bank will need all three.

Mistake 5: relying on phone calls without written follow-up

You called and cancelled verbally-great. Now send an email confirming what you discussed: "Per our phone call on [date] at [time] with [representative name], I cancelled my subscription. Please confirm this in writing." This email creates a record that a verbal cancellation happened.

Checklist: steps to take before and after you cancel

Use this checklist to ensure you've done everything needed to cancel cleanly and protect yourself if a refund dispute arises later.

Should you cancel scoresmatter or keep it

Not everyone needs to cancel-sometimes the service is worth keeping. Here's how to decide what makes sense for your situation.

Reasons to keep scoresmatter

Keep your subscription if you actively use the payment and account protection features, trust that they work, and don't feel the cost (approximately $37-40 NZD monthly) is too high. Some people use Scoresmatter as one layer of financial protection and are satisfied with the service. If that's you, there's no reason to cancel.

Reasons to cancel scoresmatter

Cancel if you've never used the service since signing up, if you forgot the subscription existed (common with free trials), if you don't trust the protection features, if you'd rather use your bank's built-in security tools, or if the monthly cost feels like an unjustified expense. Most importantly, cancel if you've experienced unauthorized charges, denied access, or poor customer service. Life's too short to pay for services that don't work or that you don't use.

Contact information for scoresmatter in the UK

If you need to reach Scoresmatter by post or require their official address for legal correspondence, here's where to send cancellations or complaints:

Scoresmatter UK headquarters:
Scoresmatter
UK office
(Specific street address not publicly listed; use email contact@scoresmatter.co.uk as your primary contact method)
Phone: +44 808 189 3005

Email: contact@scoresmatter.co.uk

If you face difficulties with cancellation or refunds and Scoresmatter doesn't respond to your requests, you can escalate to the Privacy Commissioner (if it's a data issue) or the Commerce Commission (if it's a consumer protection breach). Stopee recommends documenting every communication attempt-emails, phone calls, dates, times, and support representative names-before escalating to government agencies. This documentation strengthens your case and shows you've made a good-faith effort to resolve the issue directly with the company.

Cancelling a subscription should never feel stressful or uncertain. You have the right to cancel, the right to refunds when the company breaches your consumer rights, and the backing of New Zealand law if a company tries to obstruct you. Stopee has helped thousands of consumers navigate subscription cancellations just like yours-and we empower you with the knowledge to protect your money and reclaim control of your finances. Follow the steps in this guide, keep your proof, and don't hesitate to escalate to your bank or the relevant authority if Scoresmatter refuses to cooperate.