Manage Scoresmatter

How to cancel scoresmatter and stop recurring charges in the philippines

What scoresmatter is and why you might want to leave

Scoresmatter presents itself as a subscription-based service focused on score tracking, performance analysis, and study-related resources. The service charges you a monthly fee to access account features, and that charge recurs automatically each month unless you actively cancel before your next billing date.

You are likely here because you noticed a recurring charge on your bank statement, credit card, or digital wallet (GCash, Maya, or similar Philippine payment method), and you want it to stop. That is completely understandable. Many users in the Philippines report confusion about what they signed up for and how to end the subscription. At Stopee, we help thousands of consumers navigate exactly this situation every month, so you are not alone.

How scoresmatter operates

Scoresmatter operates as an auto-renewing monthly subscription service. You sign up, provide a payment method, and the company charges you around ₱1,000-₱1,200 PHP equivalent per month (or $19.95 USD depending on your billing region). The service continues to charge you on the same day each month unless you explicitly cancel your account before that renewal date.

The challenge for Filipino users is that Scoresmatter does not clearly publish all subscription details in local currency or in the easiest-to-find format. The company supports cancellation via email (support@scoresmatter.com), phone ((808) 551-2865), and live chat during business hours (Monday to Friday, 8:30 AM to 5:30 PM). However, because the service originates in the US/UK, you may encounter delays or need to clarify your request in English if language barriers arise.

Why users in the philippines cancel

Common reasons for cancellation include discovering an unexpected recurring charge, finding the service does not match your needs, forgetting about a free trial that converted to a paid subscription, or simply deciding the monthly cost no longer fits your budget. Whatever your reason, your goal is the same: stop the charges and understand your refund rights under Philippine consumer law.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a subscription service. This law gives you clear rights, and knowing them is your strongest tool if Scoresmatter refuses to cooperate.

What the consumer act guarantees you

Under the Consumer Act of the Philippines, you have the right to cancel a subscription within a reasonable timeframe, and the company must process your cancellation promptly. If you paid for a service but did not receive the full value (for example, you canceled mid-month and received no refund), you can demand a pro-rata refund or partial credit toward your next billing cycle.

The law also requires companies to provide clear, transparent billing information before you commit to a subscription. If Scoresmatter failed to clearly disclose the monthly charge, auto-renewal terms, or cancellation process, that is a violation of your consumer rights, and you have grounds to dispute the charge or demand a full refund.

Most importantly, if you cancel your subscription and Scoresmatter continues to charge you, you can file a complaint with the Department of Trade and Industry (DTI) in the Philippines. Stopee recommends documenting every communication and keeping screenshots of your account, billing statements, and cancellation confirmation emails so you have proof if you need to escalate.

Refund timelines and what to expect

When you cancel Scoresmatter, the company should stop charging you on your next billing date. If you cancel on the 15th of the month and your renewal is on the 20th, no charge should appear on the 20th. However, if a charge does appear after you canceled, you have the right to dispute it with your bank or payment provider.

Refunds for charges that occurred after you canceled are typically processed within 5 to 10 business days, depending on your bank or payment method. If you used GCash or Maya, the refund may appear faster (1 to 3 business days). Credit card refunds are slower because they go through the card issuer's clearing cycle.

Pricing and what you are paying for

Understanding exactly what you pay for helps you decide whether cancellation is right for you, or whether you should downgrade to a free tier if one exists.

How to cancel scoresmatter step by step

Follow this process carefully to ensure your cancellation is recorded and no future charges appear on your account. Stopee recommends completing every step, even if the first method seems to work immediately.

Step 1: log in and capture your account details

1. Go to the Scoresmatter website and log in with your email and password.
2. Navigate to your account settings, subscription page, or billing section (exact location varies).
3. Take a screenshot showing:
   • Your account email
   • Your current subscription status
   • Your next billing date
   • The last four digits of your payment method (if visible)
4. Save this screenshot with today's date in the filename (for example: "Scoresmatter_Account_2024-01-15.png").
5. If no cancellation button is visible on the subscription page, proceed to Step 2.

Step 2: contact scoresmatter via email

1. Open your email client and compose a new message to support@scoresmatter.com.
2. Use the subject line: "Cancellation request for [your email address]" or "Please cancel my Scoresmatter subscription".
3. In the email body, include:
   • Your full name
   • Your Scoresmatter account email address
   • Your next scheduled billing date (from your screenshot)
   • A clear statement: "I request immediate cancellation of my Scoresmatter subscription effective today. Please confirm cancellation in writing."
   • The date you are sending the email
4. Send the email and wait for a response (typically 24 to 48 hours).
5. Pro tip: Use your registered email account so the company can verify your identity instantly. Do not email from a different address.
6. Save the entire email thread, including the sent copy, for your records.

Step 3: follow up by phone if email takes too long

1. If you do not receive a cancellation confirmation within 48 hours, call (808) 551-2865.
2. Note: This is a US-based number, so calling from the Philippines uses your standard international dialing rate. Consider using WhatsApp, Viber, or Skype to reduce costs if the number supports them.
3. When you connect, explain clearly: "I want to cancel my Scoresmatter subscription immediately. My account email is [your email]."
4. Ask the representative to:
   • Confirm your subscription status
   • Process the cancellation on the call
   • Provide a cancellation reference number or confirmation
   • Send a written cancellation confirmation email within 24 hours
5. Take notes of the representative's name, call time, and any reference number provided.
6. Send a follow-up email after the call restating what was agreed on the phone.

Step 4: use live chat as a backup

1. Visit the Scoresmatter website and look for a live chat button (usually in the bottom right corner).
2. Live chat is available Monday to Friday, 8:30 AM to 5:30 PM (check the timezone on the website).
3. Open a chat session and explain: "I need to cancel my subscription. Can you help me with that right now?"
4. Ask the agent to process the cancellation and provide a cancellation code or confirmation.
5. Take a screenshot of the entire chat conversation and save it.
6. Warning: Live chat logs may not be automatically saved, so copy and paste the conversation into a text file or email it to yourself immediately after the chat ends.

Step 5: verify cancellation within 5 days

1. Check your email inbox for a cancellation confirmation from Scoresmatter (check spam and promotions folders too).
2. Log back into your Scoresmatter account and confirm the subscription shows as "canceled" or "inactive".
3. Check your bank or payment method account to confirm no new charge appears on your next scheduled billing date.
4. If a charge does appear after you canceled, proceed immediately to the "Handling unexpected charges after cancellation" section below.

What happens after you cancel

Cancellation does not happen instantly in most cases, and understanding the timeline helps you avoid panic when you see another charge.

Timeline after cancellation

Once you submit a cancellation request, Scoresmatter typically stops charging you on your next renewal date. For example, if your subscription renews on the 20th of each month and you cancel on the 15th, no charge should appear on the 20th. If you cancel on the 22nd (after the renewal has already processed), you may see one final charge, and the subscription cancels for the following month.

Most users see their subscription status change to "canceled" or "inactive" within 24 to 48 hours. Account access may terminate immediately or at the end of your current billing period, depending on the company's policy. Stopee recommends keeping your cancellation confirmation email handy so you can prove the date and time you requested cancellation if there is any dispute.

Handling unexpected charges after cancellation

It is frustrating when a charge appears after you thought you had canceled. This happens occasionally due to system delays, communication failures, or billing cycle misalignment. Here is what to do.

1. First, check your Scoresmatter account one more time to confirm it still shows as canceled.
2. Search your email for the cancellation confirmation and verify the exact date and time you canceled.
3. If the charge appears after your confirmed cancellation date, contact Scoresmatter immediately with:
   • Your cancellation confirmation email or reference number
   • A screenshot of your canceled account status
   • The date and amount of the unauthorized charge
   • A request for a full refund
4. If Scoresmatter refuses to refund the charge within 5 business days, dispute the charge with your bank or payment provider (your bank, GCash, Maya, etc.).
5. When you file the dispute, provide your bank with:
   • The charge amount and date
   • Your cancellation confirmation email
   • Screenshots of your canceled account
   • Proof that you requested cancellation (email, phone call notes, or chat transcript)
6. Pro tip: Banks typically resolve disputes within 10 to 30 days. Mark your calendar so you follow up if the refund does not appear.

Common mistakes to avoid when canceling

Cancellation should be simple, but small mistakes can delay the process or leave you unprotected. We have seen these errors cost users time and money, so take care to avoid them.

Mistake 1: assuming deletion equals cancellation

Deleting the Scoresmatter app from your phone or closing your browser does not cancel your subscription. The company still owns your payment method and will continue charging you monthly. Always use the official cancellation process through the website, email, or phone.

Mistake 2: not capturing proof of cancellation

If you do not have a written record (email confirmation, screenshot, or reference number), Scoresmatter can deny your cancellation request and charge you again. Always screenshot and save everything.

Mistake 3: canceling near the billing date

If your renewal is on the 20th and you cancel on the 19th, the charge may still go through because the billing system runs overnight. Cancel at least 3 to 5 days before your renewal date to avoid this.

Mistake 4: using a different email or account to cancel

Always cancel from the email address associated with your subscription. If you try to cancel from a different email, the company may not find your account and reject the request.

Mistake 5: not following up if you do not receive confirmation

Scoresmatter should send a cancellation confirmation within 24 hours. If you do not receive one, assume the cancellation did not process and use another method (phone or live chat). Do not wait until your next charge appears to realize something went wrong.

Comparison: keep, downgrade, or cancel

Before you finalize your cancellation, take a moment to consider whether Stopee recommends keeping, downgrading, or canceling completely. This table helps you decide based on your situation.

Cancellation checklist

Use this checklist to ensure you have completed every step and protected yourself legally and financially.

1. I have logged into my Scoresmatter account and taken a screenshot of my subscription status and next billing date.
2. I have saved this screenshot with today's date in the filename.
3. I have noted the last four digits of my payment method if visible.
4. I have sent a cancellation request email to support@scoresmatter.com with my account email and a clear cancellation statement.
5. I have saved a copy of my cancellation email and marked the date sent.
6. I have received a written cancellation confirmation from Scoresmatter (or I will follow up within 48 hours).
7. I have saved the cancellation confirmation email in a dedicated folder or printed it.
8. I have verified that my Scoresmatter account now shows as "canceled" or "inactive".
9. I have checked my bank statement or payment method account to ensure no charge appears on my next renewal date.
10. I understand my refund rights under the Consumer Act of the Philippines and know how to dispute unauthorized charges.

Contact information for cancellation and escalation

If you face resistance or delays, use these official contacts to escalate your cancellation request and protect your consumer rights.

Scoresmatter official support contacts

Email: support@scoresmatter.com

Phone: (808) 551-2865 (US-based; call using standard international rates or VoIP)

Live chat: Available Monday to Friday, 8:30 AM to 5:30 PM (check timezone on website)

Official website: scoresmatter.co.uk or scoresmatter.com

If scoresmatter refuses to cancel or refund

File a complaint with the Department of Trade and Industry (DTI), Philippines:

DTI Consumer Affairs Group, Ground Floor, DTI Building, 385 Sen. Gil Puyat Avenue, Makati City 1200, Philippines

Hotline: 1-386-DTI (1-386-384) or visit dti.gov.ph

Provide your cancellation emails, account screenshots, and proof of charges to the DTI. The DTI will investigate and compel Scoresmatter to comply with Philippine consumer law.

Dispute the charge with your bank or payment provider: Contact your bank, GCash, or Maya support team and explain that you canceled your subscription but were charged anyway. Provide your cancellation confirmation email and account screenshots. Your provider will reverse the charge and investigate Scoresmatter on your behalf.

Why stopee exists for you

Subscription cancellation should not be complicated or stressful. At Stopee (stopee.com), we believe every consumer in the Philippines deserves clear, actionable guidance when they want to end a recurring charge. Thousands of users have used Stopee to cancel unwanted subscriptions, dispute unauthorized charges, and understand their rights under Philippine law.

This guide has covered every step to cancel Scoresmatter safely, protect your money, and escalate if the company refuses. You now know your rights under the Consumer Act of the Philippines, you have the official contact details, and you understand exactly what to do if a charge appears after cancellation.

Take action today. Your refund and peace of mind depend on it. Stopee has helped thousands of consumers cancel subscriptions just like this one, and we are here to support you every step of the way.