Manage Streamlabs

How to cancel streamlabs and avoid losing your streaming setup

What streamlabs is and why you might want to cancel

Streamlabs is a streaming toolkit owned by Logitech that helps content creators run live broadcasts, manage overlays, process donations and handle alerts across platforms like Twitch, YouTube and Facebook Live. The platform offers a free desktop app plus optional paid tiers (Ultra and Pro) that unlock premium features like custom effects, advanced analytics and priority support.

You might be cancelling because you've switched streaming platforms, found a competing tool that suits your workflow better, or simply want to cut costs. Whatever your reason, Stopee is here to walk you through the cancellation process and make sure you understand your rights as a New Zealand consumer.

Core features and paid tiers

Streamlabs operates on a freemium model. The free version covers basic broadcasting, overlays and donation alerts. Ultra (formerly Prime) adds viewer effects, priority alerts and advanced customisation. Pro includes a 30-day money-back guarantee and extra creator tools. Merch integration and tip processing sit across all tiers, though you only pay transaction fees on what you sell or receive.

Why cancellation matters

Cancelling a paid subscription prevents automatic renewals and stops charges to your payment method. However, the cancellation process differs depending on whether you signed up via the Streamlabs website, Google Play, Apple App Store or a third-party payment processor. Getting this right saves you unexpected bills and ensures you retain access to your free account if you ever return.

Your consumer rights under new zealand law

As a New Zealand consumer, you're protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws give you important leverage if Streamlabs refuses to process your cancellation or disputes a refund.

What the law covers

Streamlabs must provide services with reasonable care and skill. If you cannot cancel a subscription, or if the platform continues billing you after cancellation, that breaches your consumer rights. You're also entitled to a refund if the service is not of acceptable quality or does not match what was advertised.

Refund windows and escalation

Streamlabs advertises a 7-day refund window for Ultra and a 72-hour auto-refund window for Pro (with a 30-day manual refund option). If Streamlabs refuses to honour these terms, you can lodge a complaint with the Commerce Commission (comcom.govt.nz) or seek help from Citizens Advice Bureau. Stopee recommends documenting all cancellation attempts and saving email confirmations - these become evidence if you need to escalate.

How to cancel streamlabs ultra on the web

Cancelling Ultra via the Streamlabs website is the fastest route if you signed up there directly. Follow these steps to remove your subscription without hitting hidden traps.

1. Log in to your Streamlabs account at streamlabs.com using your email and password.
2. Navigate to your Global Accounts page or look for a "Your Plan" link in your dashboard menu.
3. Locate your current subscription and click the option labelled "Cancel Plan" or "Cancel Subscription".
4. Select "Cancel Ultra" when prompted to confirm which subscription you're ending.
5. Review the cancellation summary - Streamlabs will remind you that Ultra features will stop working once your current billing cycle ends.
6. Click the final confirmation button to complete the cancellation.
7. You should receive a confirmation email within minutes. Save this for your records.

Pro tip: Do not close your browser until you see a confirmation message on screen and receive the follow-up email. Some users report that clicking "confirm" twice (if the page seems slow) can accidentally trigger multiple cancellation requests.

What happens after you cancel ultra on the web

Your Ultra features remain active until the end of your paid billing cycle. You keep access to the free Streamlabs Desktop app and your account indefinitely. Automatic renewals stop immediately, so you won't be charged next month. Your overlays, scenes and custom settings stay in your account unless you deliberately delete them.

How to cancel streamlabs on mobile (Android and iOS)

If you subscribed via your phone's app store, you must cancel through that platform's subscription manager - Streamlabs cannot process mobile cancellations directly. The steps differ slightly between Android and iOS.

Cancel ultra on android

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Manage subscriptions" or "Payments and subscriptions".
4. Find "Streamlabs" in the list and tap it.
5. Tap "Cancel subscription" and confirm your choice.
6. Google Play will ask why you're cancelling - this is optional feedback.
7. You'll see a final confirmation screen with your cancellation date.

Warning: If Streamlabs doesn't appear in your Google Play subscriptions, it may be linked to a different Google account. Check the email address associated with your Google Play account against the one you use for Streamlabs. If they don't match, you'll need to sign out of Google Play and sign back in with the correct account.

Cancel ultra on iOS

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select "Subscriptions".
4. Swipe left on "Streamlabs" (or tap "Edit" and then the red minus icon).
5. Tap "Cancel subscription" and confirm.
6. You'll see your cancellation effective date on the next screen.

Pro tip: Apple typically gives you a grace period to reactivate a subscription within 30 days of cancellation. If you cancel by mistake, you can restore the subscription from the same Subscriptions menu.

If streamlabs doesn't appear on your mobile

Sometimes subscriptions hide or appear under a different name. Try these alternatives:

• Log in to your Streamlabs Global Accounts page via mobile browser and look for a "Memberships" or "Cancel Plan" option there.
• Visit the Streamlabs support help centre and submit a cancellation support ticket with your account email.
• If you used a payment method directly (credit card or PayPal) outside the app store, that subscription may be managed on the Streamlabs website instead.

How to cancel streamlabs pro and other memberships

Pro operates separately from Ultra and uses its own cancellation route. If you've signed up for multiple paid tiers, you need to cancel each one independently.

Cancel pro from your dashboard

1. Log in to your Streamlabs account and open your dashboard.
2. Click the dropdown menu in the top-right corner of the dashboard (usually your username or avatar).
3. Select "Memberships" from the dropdown options.
4. Find "Streamlabs Pro" in the list and click "Cancel Pro".
5. Confirm that you understand Pro features will stop after your billing cycle ends.
6. Review the refund eligibility message - Pro includes a 72-hour auto-refund if you cancel within that window.
7. Click "Confirm Cancellation".

Pro tip: Pro's 72-hour auto-refund is one of the most generous refund windows in the streaming software market. If you're cancelling within 72 hours of purchase, you're almost certain to receive an automatic refund to your original payment method within 3 to 5 business days.

Alternative method: cancel pro via your tip page

If the dashboard dropdown method doesn't work, try this backup route:

1. Navigate to your public tip page (the URL Streamlabs generates for your viewers).
2. Look for a link labelled "Pro Settings" or "Manage Pro".
3. Click "Cancel" if the option appears on that page.
4. Confirm your cancellation and wait for the confirmation email.

How to cancel streamlabs merch orders and donations

Merch orders and donation tips follow different cancellation and refund rules than subscriptions. Act quickly if you need to cancel a merch order, as fulfilment can begin within an hour of purchase.

Cancel a merch order

Your order confirmation email contains a cancellation link - this is your fastest route to a refund. Click that link before the order enters fulfilment (warehousing and packing), and Streamlabs will issue a full refund.

Warning: Streamlabs can begin fulfilment as soon as one hour after purchase. Once fulfilment starts, you cannot cancel online and must contact support instead. If your cancellation link is missing or expired, submit a support ticket immediately with your order number and request urgency.

Refund eligibility for merch

Streamlabs covers refunds for damaged, defective or undelivered merch claimed within 4 weeks of delivery. Change-of-mind returns and sizing issues are not covered unless the item arrives faulty. If you receive damaged merch, photograph it, contact Streamlabs support with proof and request a replacement or refund.

Donations and tips

Donations and tips are generally non-refundable because they're processed as direct payments to the creator. However, the creator can choose to refund you at their discretion. If you donated by mistake or used the wrong payment method, reach out to the creator directly first. If they decline or don't respond, contact Streamlabs support with your transaction ID - they may be able to help depending on the payment processor (Stripe, PayPal, etc.) used.

What happens after you cancel streamlabs

Understanding what changes after cancellation helps you avoid unexpected disruptions to your streaming setup and account access.

Your access and features after cancellation

You retain full access to the free Streamlabs Desktop app and your account indefinitely. All your overlays, scenes, alerts and custom settings remain saved and usable. Ultra and Pro premium features stop working once your current billing cycle ends - you'll see visual reminders in the app warning you before the cut-off date. Any third-party integrations you've connected (Spotify alerts, donation sounds, chat bots) keep running on the free tier, though some advanced features may lock.

Your billing and automatic renewals

Cancelling prevents future automatic charges. However, if you subscribed via Google Play or Apple, you must also verify the cancellation on those platforms - Streamlabs' system and the app store's billing system work independently. Check your payment method's transaction history after cancellation to ensure no unexpected charges appear. If charges continue after you've cancelled, contact your payment provider immediately and reference your cancellation confirmation email as proof.

Your account data and backup strategy

Streamlabs keeps your account and all associated data active unless you manually delete the account. If you plan to switch to a competitor's tool, back up your overlay files, scene collections and custom assets before cancelling or deleting your account. Most of Streamlabs' assets can be exported as JSON or image files - do this from the settings panel while you still have access.

Refund eligibility and timelines for streamlabs

Refund windows are strict in the streaming software industry. Know your eligibility window so you don't miss out on money you're entitled to recover.

Ultra subscription refunds

Streamlabs honours a 7-day refund window from the purchase date for Ultra subscriptions bought directly from their website. To claim a refund, contact Streamlabs support within 7 days with your purchase email and request a refund. They'll process it to your original payment method within 3 to 5 business days.

If you bought Ultra through Google Play or Apple App Store, Streamlabs cannot issue the refund directly - you must request it from the store that charged you. Open the Google Play Store or Apple App Store, find the Streamlabs transaction, and tap "Report a problem" or "Request a refund". Most stores approve refund requests within 48 hours if submitted within 7 days of purchase.

Pro subscription refunds

Pro includes an unusually generous refund policy. If you cancel within 72 hours of purchase, Streamlabs automatically processes a refund with no questions asked. If you cancel between 72 hours and 30 days after purchase, submit a support ticket requesting a manual refund - most are approved, though Streamlabs reserves discretion on claims beyond 30 days.

Merch refunds

Merch refunds are limited to damaged, defective or undelivered items claimed within 4 weeks of delivery. If your merch arrives in perfect condition but doesn't fit or you changed your mind, Streamlabs doesn't offer a refund. Report damage immediately with photos and your order number.

Common mistakes when cancelling streamlabs

Cancelling a service you rely on for income or audience engagement can feel stressful. Here are the stumbling blocks that catch most creators - avoid them.

Mistake 1: cancelling in the wrong place

The biggest trap is cancelling your Ultra subscription on the Streamlabs website, then assuming you've cancelled everywhere. If you subscribed via Google Play or Apple, cancelling on the website does not cancel the app store subscription. You'll still be charged by Google or Apple next month. Always verify where you signed up (check your first Streamlabs purchase email) and cancel from that location only.

Mistake 2: missing the refund window

Ultra's 7-day refund window closes fast. If you're on the fence about cancelling, don't wait until day 8 - contact Streamlabs support by day 6 at the latest to confirm refund eligibility before you cancel. Pro's 72-hour window is even tighter. Set a phone reminder if you're cancelling for a refund.

Mistake 3: assuming cancelled subscriptions stop immediately

Cancellation does not end your billing cycle early. If you cancel on day 15 of a 30-day cycle, you'll still have access for another 15 days. You won't be charged again after the cycle ends, but don't expect an immediate refund for unused time. Only the refund windows (7 days for Ultra, 72 hours or 30 days for Pro) entitle you to a pro-rata refund.

Mistake 4: not saving confirmation emails

If a dispute arises with Streamlabs or your payment provider, your cancellation confirmation email is your only proof. Forward cancellation confirmations to yourself, save them as PDFs and keep them for at least 90 days. Stopee recommends taking a screenshot of the final confirmation page as well.

Mistake 5: deleting your account instead of just cancelling

Cancelling a subscription and deleting your account are two different actions. Deleting your account permanently removes all your overlays, scenes, alerts and settings - this cannot be undone. If you think you might return to Streamlabs later, cancel your paid subscriptions but leave your account active. You can always reactivate a paid tier later if your situation changes.

Pricing and plan comparison for streamlabs

Understanding what you're paying for helps you decide whether cancellation is the right move. Here's what each tier costs and what you get.

Pro tip: Streamlabs sometimes runs promotions offering the first month of Ultra or Pro at a discount. If you're on the fence, take advantage of a reduced-price trial month - you'll still qualify for the refund window if you change your mind.

Your checklist before cancelling streamlabs

Use this checklist to ensure you're ready to cancel and won't regret it later.

• Back up all custom overlays, scenes and assets if you plan to switch platforms.
• Note the date you subscribed to understand which refund window applies (7 days for Ultra, 72 hours or 30 days for Pro).
• Check which platform you used to subscribe (Streamlabs website, Google Play or Apple App Store).
• Confirm your refund eligibility before cancelling - contact Streamlabs support if you're unsure.
• Screenshot your account page showing your active subscription, then proceed with cancellation.
• After cancellation, wait for a confirmation email and verify no charges appear on your payment method within 5 business days.
• Keep your cancellation confirmation email and any refund receipt for at least 90 days.

Next steps: getting help from stopee if you're stuck

If Streamlabs refuses to cancel your subscription, denies a refund you're entitled to, or continues billing you after cancellation, you have leverage under New Zealand consumer law. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds when companies resist.

Document every cancellation attempt, save all emails and screenshots, and note the dates. If direct contact with Streamlabs support doesn't resolve the issue within 14 days, escalate to the Commerce Commission (contact comcom.govt.nz) or your local Citizens Advice Bureau. Include your cancellation confirmation, refund request emails and payment transaction records as evidence.

For support from Logitech (Streamlabs' owner) in New Zealand, you can reference the following postal address for formal notice of cancellation disputes:

Logitech International S.A.
Attn: Customer Service
PO Box 1218
Fremont, CA 94538
USA

While this is Logitech's US address, sending formal cancellation and refund dispute notices here ensures they reach the legal team. Always send by registered mail and keep proof of delivery. Stopee recommends including your Streamlabs account email, subscription purchase date, cancellation confirmation number (if you have it) and a clear description of the issue.

Final summary: cancelling streamlabs with confidence

Cancelling Streamlabs is straightforward if you follow the right path for your subscription type. Cancel Ultra or Pro on the platform where you signed up, act fast if you want a refund, and always verify that automatic renewals have stopped. Your Streamlabs account and free features remain available after cancellation, so you can return anytime without losing your overlays or settings.

Remember: you have consumer rights under New Zealand law. If Streamlabs resists your cancellation or refund, don't accept a no - escalate through official channels and keep all evidence. Stopee has guided hundreds of New Zealand consumers through subscription cancellations and disputes like these, and we're confident you can resolve this too. Start with the step-by-step guide above, save your confirmation email, and you'll be done in minutes.