Manage Tradify

How to cancel tradify and protect your trade business

What tradify is and why contractors use it

Tradify is a New Zealand-based job management platform built specifically for trade businesses. Whether you run a plumbing, electrical, carpentry or general contracting operation, Tradify helps you manage quotes, schedule jobs, process invoices and track timesheets all in one place.

The software syncs with popular accounting systems like Xero, allowing you to streamline billing and reduce paperwork. Most small to mid-sized trade contractors in New Zealand rely on Tradify to communicate with customers, schedule work and get paid faster.

But if you've decided to switch platforms, downsize your team or try a competitor, you need a clear cancellation path. At Stopee, we've helped thousands of New Zealand contractors navigate subscription cancellations safely and recover unused fees where they're entitled to them.

Who typically uses tradify

Tradify appeals to trade businesses that value simplicity and local support. You might use Tradify if you run a small contracting team and need job quoting, customer communication and invoice management without enterprise complexity.

Why contractors cancel

Common reasons include switching to a competitor platform, reducing team size after a quiet period, finding the software doesn't fit your workflow, or discovering a cheaper alternative that does the same job.

Tradify pricing and plans for new zealand contractors

Understanding your current plan helps you calculate any refund you might be entitled to when you cancel. Below is Tradify's pricing structure as of January 2026, in New Zealand dollars excluding GST.

Current tradify plans and monthly costs

When to cancel based on your situation

You should strongly consider cancelling Tradify if you're paying for features you don't use, if a competitor offers better value, or if your team has shrunk and you're paying for user licenses you no longer need. Stopee recommends cancelling as soon as you've identified a better fit, rather than continuing to pay for another full billing cycle.

How to cancel tradify in four simple steps

Cancelling Tradify depends on how you purchased your subscription. The fastest and safest method is via the web app, but you have alternatives if you signed up through mobile app stores.

Cancel via the tradify web app (recommended method)

This is the most direct way to cancel and gives you full control over your subscription status. Follow these steps carefully to avoid losing access to your data.

1. Log into your Tradify account at the web app using your email and password.
   • Make sure you're an account administrator or billing contact for your account.
   • Pro tip: If you're not sure, contact your account owner before starting.
2. Navigate to your account settings by clicking the menu icon or your profile name in the top right.
   • Look for a "Settings" or "Account" option.
3. Select Plan & Billing or Subscription from the left-hand menu.
   • You should see your current plan, billing date and upcoming charges.
4. Find the option to Cancel Your Subscription or Manage Subscription.
   • Tradify may offer you a discount, free trial extension or customer support call to keep you on board.
   • Warning: Don't be pressured by retention offers if you've already decided to leave. You can decline politely and proceed.
5. Confirm your cancellation by clicking the final "Cancel Subscription" or "Confirm Cancellation" button.
   • Keep a screenshot of the confirmation page for your records.
   • You should receive a cancellation confirmation email within minutes.

Cancel by telephone

If you prefer to speak with a human or run into technical issues during web cancellation, you can ring Tradify directly. This method also gives you the chance to ask about pro-rata refunds or data export assistance before you go.

1. Call Tradify New Zealand on +64 9 802 1464 during business hours (usually Monday to Friday, 9am to 5pm NZDT).
   • Have your account email and login details ready.
   • Tell the support team you want to cancel your subscription effective immediately or on your next billing date.
2. Ask the operator to confirm your cancellation in writing via email.
   • Pro tip: Request they include the cancellation date, your final billing date and any refund eligibility in the email.
3. Keep that email confirmation safe for your records.

Cancel if you purchased through the app store or google play

If you signed up to Tradify via the Apple App Store (iOS) or Google Play (Android), you must cancel through those platforms directly. Tradify cannot process cancellations for app store subscriptions.

1. For Apple App Store (iOS):
   • On your iPhone or iPad, open the App Store app.
   • Tap your profile icon in the top right corner.
   • Select "Subscriptions".
   • Find Tradify and tap it.
   • Tap "Cancel Subscription" and confirm.
2. For Google Play (Android):
   • Open the Google Play Store app on your phone.
   • Tap your profile icon in the top right.
   • Select "Manage subscriptions".
   • Find Tradify and tap it.
   • Tap "Cancel subscription" and follow the prompts.

What happens to your access and data after cancellation

Losing access to your job management system can feel risky, so it's crucial you understand what happens to your data and when you lose access. Plan ahead to avoid losing important client or invoice information.

How long you can still use tradify

Your access typically continues until the end of your current billing period, even after you've cancelled. If you're billed on the 1st of the month and cancel on the 15th, you'll usually retain access until the last day of that month.

Warning: Always log back into your account after cancelling to confirm the exact end date shown in your subscription status. Tradify's website or confirmation email should display this clearly.

Export your data before you lose access

Once your subscription expires, you will no longer be able to access your jobs, invoices, customer contacts or timesheets in Tradify. You must download or export anything you need before your cancellation date takes effect.

1. Log into Tradify while you still have access.
   • Contact Tradify support immediately if you need help exporting jobs, invoices or customer data.
   • Ask them to provide an export file in CSV or PDF format for your records.
   • Email support@tradify.co.nz or billing@tradifyhq.com with your request.
2. Store your exported files safely on your computer or cloud storage (Google Drive, Dropbox, OneDrive).
   • You'll need this information if a customer questions an invoice or you need to reference a past job.

Understanding tradify's billing cycle

Tradify bills in arrears, meaning you pay for the month you've already used. If you cancel mid-month, you'll receive a pro-rata invoice covering only the days you used the service. This final charge is processed on the 7th of the following month.

For example, if you're billed NZ$48 per user per month and you cancel on the 15th of the month, your final invoice will cover 15 days of service, not the full month.

Refunds and your right to money back

Whether you get a refund depends on Tradify's policy, your reason for cancelling and New Zealand consumer law. Stopee strongly recommends requesting a refund if you believe you're entitled to one, as many businesses don't offer refunds unless you ask.

Tradify's official refund policy

Tradify's published Terms of Service state that refunds are granted only at Tradify's discretion. They do not automatically offer a statutory 14-day cooling-off refund, unlike some other software providers.

However, this does not mean you have no rights. If you signed up by mistake, discovered the service was misrepresented, or cancelled within a reasonable timeframe of purchase, you may still qualify for a refund under New Zealand consumer law.

When you should request a refund

You have a stronger case for a refund if:

• You signed up by accident (e.g., a colleague added extra user seats without authorisation).
• You cancelled within 14 days of your first charge and hadn't actively used the service.
• The service failed to match what was advertised or promised during your sign-up process.
• A billing error occurred (e.g., you were charged twice or for users you didn't add).
• You're a consumer purchasing for personal trade work (not a large business).

How to request a refund from tradify

1. Write an email to billing@tradifyhq.com with the subject line "Refund request for [your account email]".
   • Keep your tone professional and factual.
   • Explain clearly why you believe you deserve a refund (accidental extra users, unused service, billing error, etc.).
2. Include the following information to speed up their review:
   • Your account email address.
   • Your account login username.
   • The date you signed up and the date you cancelled.
   • The amount you were charged and the billing dates.
   • Supporting evidence (screenshots of misrepresentation, invoices showing duplicate charges, etc.).
3. Keep a copy of your email and wait for their response (usually 5-10 business days).
   • If Tradify refuses your refund request, you can escalate to the Commerce Commission if you believe consumer law has been breached.

Escalation if tradify refuses your refund

If Tradify denies your refund and you believe they've broken New Zealand consumer law, you can lodge a complaint with the Commerce Commission. The Commerce Commission is New Zealand's consumer authority and investigates unfair trading practices.

Pro tip: Before escalating, send a final email to Tradify stating you are prepared to involve the Commerce Commission if your refund request is not reconsidered. Many businesses reconsider at this stage.

Your consumer rights under new zealand law

Understanding your rights as a trade business purchaser protects you from unfair cancellation policies. New Zealand consumer law applies to Tradify's service, even though it's governed by their own Terms of Service.

Consumer guarantees act protection

The Consumer Guarantees Act 1993 protects you if Tradify fails to deliver the service as promised. You may have grounds to cancel and claim a refund if:

• The service is not fit for purpose (e.g., it can't perform basic job scheduling or invoicing).
• The service is not as described (e.g., key features promised at sign-up are missing or broken).
• The service is not of acceptable quality (e.g., the app crashes repeatedly or loses your data).

Cooling-off rights for unsolicited agreements

If a Tradify sales representative signed you up over the phone or via unsolicited contact, you may have a 14-day cooling-off right under the Unsolicited Goods and Services Act. However, this only applies if you did not specifically request the service.

If you actively signed up online or requested a trial, cooling-off rights likely do not apply.

How tradify disputes are resolved

Tradify's Terms of Service state that disputes are governed by New Zealand law and subject to New Zealand jurisdiction. If you and Tradify cannot agree on a refund, you can pursue the matter through:

1. Small Claims Tribunal (for disputes under NZ$15,000).
2. District Court (for disputes under NZ$350,000).
3. Mediation through the Arbitrators' and Mediators' Institute of New Zealand (AMINZ).

Stopee recommends documenting all communications with Tradify from the moment you sign up. Screenshots, emails and billing records are your strongest evidence if a dispute goes to mediation or court.

Common cancellation mistakes and how to avoid them

Cancelling a subscription seems straightforward, but contractors often make costly errors that leave them stuck paying for services they've already left. Here are the pitfalls we see most often at Stopee.

Mistake one: cancelling only the web subscription but not the app store subscription

If you signed up through both the Tradify website and the Apple App Store or Google Play Store, you have two separate subscriptions. Cancelling one does not automatically cancel the other.

Pro tip: Check both your app store subscription list and your Tradify web account settings. If you see two active subscriptions, cancel both separately.

Mistake two: not exporting your data before the access end date

Once your subscription expires, Tradify locks you out permanently. If you haven't exported your jobs, invoices and customer contacts beforehand, you'll lose them forever.

Action: Set a reminder for one week before your cancellation takes effect. Download everything you need that day.

Mistake three: failing to request a refund when you're entitled to one

Most trade contractors assume they won't get a refund and don't ask. In reality, Tradify grants refunds in many cases if you provide a legitimate reason and good supporting evidence.

Pro tip: Always send a polite refund request email, even if you think it's unlikely to succeed. The worst they can say is no.

Mistake four: not confirming your cancellation in writing

If you cancel by phone, ask the support agent to email you a confirmation. If you cancel via the web, take a screenshot. Without written proof, you have no evidence if Tradify continues to charge you after cancellation.

Warning: Check your bank statements for two billing cycles after your cancellation date. If Tradify charges you again, contact your bank and dispute the charge immediately.

After you cancel: the next steps for your trade business

Leaving a job management system is a big change. Once you've cancelled Tradify, you need a transition plan to ensure your business doesn't skip a beat.

Choose your next platform quickly

Don't let your business run without job management software. Start using your replacement platform (whether that's Jobber, Deputy, Servicem8 or another tool) on or before your Tradify access end date.

Import your exported Tradify data into the new system so your customer history, past invoices and job records are preserved.

Notify your customers

If Tradify sends invoices on your behalf or customers log into Tradify to check job status, let them know you're switching systems. Provide them with your new contact method and reassure them their data is secure.

Cancel any add-ons or integrations

If you've paid extra for Xero sync, premium templates or advanced integrations, cancelling Tradify will stop these services automatically. No further action is needed, but do verify they stop being charged in your next billing cycle.

Comparing tradify alternatives before you cancel

Before you commit to cancelling, it's worth comparing Tradify to other New Zealand job management tools. This table shows how Tradify stacks up against its main competitors.

Cancellation checklist and confirmation

Use this checklist to ensure you've completed every step of the Tradify cancellation process correctly and safely.

• I have logged into my Tradify account and confirmed I'm an administrator.
• I have navigated to Plan & Billing and selected "Cancel Subscription" (or called +64 9 802 1464 to cancel by phone).
• I have confirmed my cancellation and received a confirmation email or screenshot.
• I have checked my app store subscriptions (Apple App Store and Google Play) and cancelled any duplicate Tradify subscriptions there.
• I have noted the exact date my access will end (usually the last day of the current billing period).
• I have exported all my jobs, invoices, customer contacts and timesheets from Tradify and saved them securely.
• I have chosen my next job management platform and set a start date before or on my Tradify end date.
• I have sent a refund request email to billing@tradifyhq.com if I believe I'm entitled to money back.
• I have informed my customers that I'm switching platforms and provided them with my new contact details.
• I have set a reminder to check my bank statements for any unexpected charges after my cancellation date.

Contact details and final steps

If you need to contact Tradify directly to cancel, dispute a charge or request additional help, use these verified contact methods.

Tradify contact information

Telephone: +64 9 802 1464 (Monday to Friday, 9am to 5pm NZDT)

Email (billing and cancellations): billing@tradifyhq.com

Email (general support): support@tradify.co.nz

Postal address: Tradify, Level 3, 130 Karangahape Road, Auckland 1010, New Zealand

Consumer authority contact (if needed)

If Tradify refuses a refund you believe you're entitled to, contact the Commerce Commission:

Commerce Commission: 0800 943 600 (free phone line) or visit www.consumer.org.nz to lodge a complaint online.

Final thoughts on cancelling tradify

Cancelling a business software subscription can feel uncertain, especially when your job management system handles sensitive customer data and financial records. But with the right process and clear documentation, you can cancel Tradify safely, protect your data and recover any refund you're entitled to.

The key is to plan ahead: export your data early, request a refund if it applies to your situation and confirm your cancellation in writing. Stopee has guided countless New Zealand contractors through subscription cancellations like this, and we've seen how much peace of mind comes from knowing you've crossed every t and dotted every i.

Whether you're switching to a competitor, downgrading because your team has shrunk or simply trying a different system, Stopee remains your trusted resource. Our team at Stopee has helped thousands of consumers cancel unwanted subscriptions and claim refunds they were entitled to all along. If you need extra support or want to verify any step in this process, Stopee is here to help you cancel Tradify with confidence.