Manage Trailforks

How to cancel trailforks and protect your subscription rights in new zealand

What is trailforks

Trailforks is a trail-mapping and route-planning app built for mountain bikers and outdoor enthusiasts. It connects you to trail networks worldwide and gives you tools to plan, download and share routes offline. The free version offers basic mapping; the paid Pro subscription unlocks full worldwide access, offline downloads, heatmaps and device syncing (like Garmin integration).

Main features and what pro adds

The core Trailforks experience includes trail maps and community-contributed routes. When you upgrade to Pro, you gain offline map downloads for any region, heatmap visualisation showing popular routes, GPX export for any device, and seamless syncing across your gadgets. The service also integrates with the Outside Network, meaning a Pro subscription sometimes bundles with other apps like Gaia Premium and streaming content if you choose the Outside+ plan.

Why you might want to cancel trailforks

Common reasons to step back from pro

You might cancel because you've finished a project, shifted to a different trail app, or found the annual cost no longer fits your budget. Others cancel because they realised they use only the free tier features or discovered overlapping subscriptions. Whatever your reason, Stopee understands that cancelling should be straightforward and consequence-free within your rights.

Timing matters for refunds

New Zealand law and Trailforks' own refund window give you a 14-day window to cancel and reclaim your money on most purchases. If you're past that window but believe the service is faulty or not fit for purpose, the Consumer Guarantees Act still protects you. That protection is exactly why understanding your cancellation options matters.

Your cancellation options at a glance

Where you can cancel

Your cancellation method depends on where you bought your subscription. If you signed up directly via trailforks.com, you cancel there. If you subscribed through Google Play or the Apple App Store, you must cancel through that platform. Each route has different rules, refund timelines and immediate access implications, so identifying your purchase location is your first step.

Stopee's cancellation method overview

How to cancel trailforks on the web

Step-by-step cancellation via trailforks.com

Cancelling directly on the Trailforks website is the fastest route if you bought your subscription there. This method also gives you the most control: you can stop auto-renewal immediately and request an instant refund within the 14-day window.

1. Visit trailforks.com and sign in with your username and password.
2. Click or tap your profile icon (usually top-right) and select Settings.
   • If you don't see this option, look for an account menu or gear icon.
3. Navigate to the Pro Subscription or Billing section.
   • This displays your current plan, renewal date and payment method.
4. Select Cancel subscription or Cancel Pro.
   • Trailforks may ask why you're leaving; this feedback is optional.
5. Confirm the cancellation. You should receive an email confirmation within minutes.
   • Pro tip: Screenshot the confirmation page before closing your browser.

What happens after web cancellation

Your auto-renewal stops immediately. Your Pro access remains active until your paid renewal date unless you request an immediate refund. If you're within 14 days of purchase or renewal, reply to your confirmation email or contact Trailforks support to request a full refund; they typically process these within 3 to 5 business days.

Warning: After 14 days, Trailforks' standard policy treats subscriptions as non-refundable. However, if the service is defective or not as described, New Zealand's Consumer Guarantees Act may entitle you to a remedy even beyond 14 days.

How to cancel trailforks on mobile platforms

Cancel via google play (Android)

If you subscribed through Google Play, you must cancel there; Trailforks cannot process Google Play refunds directly.

1. Open the Google Play app on your Android device.
   • If you don't have it, download it from the Play Store.
2. Tap your profile icon (top-right corner).
   • Select Payments and subscriptions.
3. Tap Subscriptions.
   • You'll see a list of all active subscriptions.
4. Select Trailforks Pro from the list.
5. Tap Cancel subscription.
   • Google may offer a discount to keep you; you can decline and proceed.
6. Follow the final prompts and confirm.
   • You'll receive a confirmation email from Google.

Pro tip: Cancelling on Google Play stops future charges and auto-renewal immediately. Your Pro access stays active until your renewal date unless you request an instant refund, which is processed via Google's refund system within 3 to 5 days if you're within the 14-day window.

Cancel via apple app store (iOS)

Apple manages all iOS subscriptions. Trailforks cannot issue refunds for App Store purchases, so you must cancel and request refunds through Apple's system.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Trailforks app itself.
2. Tap your name at the top of the screen.
   • Select Subscriptions.
3. Find and tap Trailforks Pro in your subscriptions list.
4. Tap Cancel subscription (or Cancel free trial if applicable).
   • Apple will confirm the cancellation date (usually the end of your current billing cycle).
5. Confirm your choice. You'll see a confirmation message.
   • Pro tip: Screenshot this confirmation.

Warning: Apple does not stop access immediately after cancellation through Settings. Your Pro access remains until the end of your billing cycle. If you're within 14 days and want an instant refund or immediate access removal, you must contact Apple Support directly rather than using the Settings app. You can request a refund by opening the App Store app, tapping your profile, selecting Purchase history, finding the Trailforks charge, and selecting Report a problem.

What happens after you cancel

Your access and account status

Cancelling your subscription removes auto-renewal but preserves your Pro access until your paid renewal date. Your account, saved routes and contributed trail data remain on Trailforks' servers even after Pro ends. You'll revert to the free tier, which still lets you view maps, see basic trails and access your account history.

Pro tip: Before Pro expires, download any offline maps you need and export any routes as GPX files. This ensures you keep your data safe and accessible outside the app.

Data and your trail contributions

Cancelling does not delete your account or erase your trail contributions. Any routes, photos or trail improvements you've shared with the Trailforks community stay live. Your saved routes, waypoints and device sync history remain tied to your account indefinitely. If you want to delete your entire account, that's a separate process and will erase all personal data and contributions permanently.

Refund eligibility and your 14-day window

The 14-day refund period explained

Trailforks offers a full refund for subscriptions purchased directly on trailforks.com or via Google Play if you request it within 14 days of purchase or renewal. This applies to annual and monthly plans. After 14 days, most refunds are not issued under Trailforks' standard policy, though exceptions exist if the service fails to meet the Consumer Guarantees Act.

For Apple App Store purchases, Apple's 14-day refund window applies instead. Trailforks cannot refund App Store transactions; you must request the refund from Apple.

How to request a refund within 14 days

If you cancel within 14 days and want your money back, act quickly. Contact Trailforks support via their help centre or reply directly to your cancellation confirmation email. State your reason (optional) and your preferred refund method. Most refunds process within 3 to 5 business days. For App Store purchases, open the App Store app, tap your profile, find the transaction and select Report a problem. Apple typically issues App Store refunds within the same timeframe.

Warning: Do not assume your refund is automatic after cancellation. You must explicitly request it. Stopee recommends saving your cancellation confirmation email and contacting support immediately if you want your money back.

Beyond 14 days: your consumer guarantees act protection

New Zealand's Consumer Guarantees Act (CGA) protects you even after the 14-day refund window. If Trailforks' service is not of acceptable quality, not fit for purpose or not as described, you can still claim a remedy. For example, if the offline maps fail to download, if the app crashes repeatedly or if features promised in Pro don't work, the CGA lets you request a fix, replacement or refund regardless of the purchase date.

To invoke the CGA, contact Trailforks support in writing and describe the defect. Reference the Consumer Guarantees Act (1993) in your message. If Trailforks refuses to remedy the issue, you can escalate to the Commerce Commission or a local citizens advice bureau for free advice. Stopee has helped thousands of consumers navigate these rights successfully.

Trailforks pricing and plan details

Current pricing in new zealand dollars

Trailforks Pro pricing is set in USD and converted to NZD at checkout. Approximate annual costs are shown below; exact prices vary slightly depending on your payment method and current exchange rates. Always check the Trailforks website or your receipt for the final amount charged.

Pro tip: If you're an early adopter, you locked in a permanent discount. Cancelling and resubscribing later will not restore that rate, so consider this before you leave.

Common mistakes to avoid when cancelling

You deserve a straightforward cancellation

Cancelling a subscription can feel frustrating, especially when companies make the process deliberately hard. Stopee is here to help you navigate these traps and get out cleanly.

Mistake 1: cancelling the app instead of the subscription

Deleting the Trailforks app from your phone does not cancel your subscription. Auto-renewal will continue in the background and charge you on your renewal date. Always cancel the subscription through the platform where you bought it (trailforks.com, Google Play or Apple App Store) before uninstalling the app.

Mistake 2: missing the 14-day refund window

Trailforks' refund clock starts when you purchased or renewed your subscription, not when you decided to cancel. If you wait 15 days to request a refund, you'll likely be denied under the standard policy. Check your purchase receipt immediately and act within two weeks if you want your money back.

Mistake 3: assuming apple processes your refund automatically

Cancelling on Apple Settings only stops future charges; it does not request a refund. You must contact Apple Support separately via the Report a problem option in your purchase history. Many people cancel and never ask for their money back, even when eligible.

Mistake 4: not saving your confirmation email

After you cancel, Trailforks and your platform (Google Play or Apple) send confirmation emails. Save these. If a charge appears after cancellation or if a refund is delayed, these emails prove when you cancelled and help customer support resolve the issue faster. Stopee recommends taking a screenshot as well.

Mistake 5: ignoring the consumer guarantees act

If Trailforks' service stops working or delivers defective features after your 14-day window, you may have no way to get a refund-unless you know about the CGA. New Zealand law says services must be acceptable and fit for purpose. If they aren't, you can still claim a refund or remedy. Don't give up after 14 days without exploring this option.

Your consumer rights in new zealand

Consumer guarantees act protection

The Consumer Guarantees Act (1993) is your legal shield for digital subscriptions. It requires that any service you pay for must be of acceptable quality, fit for purpose and as described. If Trailforks fails on any of these counts, you can demand a remedy: a fix, a refund or a replacement service.

This protection applies regardless of any time limits in Trailforks' terms. If the app crashes persistently, if offline maps don't work, if GPS syncing fails or if promised features don't exist, the CGA covers you. You don't need to accept Trailforks' 14-day refund deadline as absolute if the service itself is defective.

How to enforce your CGA rights

First, contact Trailforks support in writing (email is fine) and clearly describe the problem. Ask for a remedy: a fix, refund or credit. Keep all correspondence. If Trailforks refuses or ignores you, escalate to the Commerce Commission (comcom.govt.nz) or contact your local citizens advice bureau for free guidance. Many cases are resolved quickly once the CGA is mentioned. Stopee recommends keeping this path in mind as your safety net.

Subscription cancellation rights

New Zealand law says you have the right to cancel any subscription easily and without penalty. Trailforks makes cancellation straightforward by offering self-service options on every platform. If you encounter barriers (like a missing cancel button or a deliberately confusing process), contact the Commerce Commission.

Checklist: before and after cancellation

Pre-cancellation preparation

• Identify where you bought your subscription (trailforks.com, Google Play or Apple App Store).
• Check your purchase date and calculate if you're within the 14-day refund window.
• Download any offline maps you need while Pro is still active.
• Export important routes as GPX files to keep them safe outside the app.
• Note your current billing cycle end date so you know when Pro access will end.
• Save your account login details in case you need to contact support later.

Post-cancellation confirmation

• Save or screenshot the cancellation confirmation email from Trailforks, Google Play or Apple.
• Verify that no charge appears on your next billing date (set a calendar reminder).
• If requesting a refund, follow up within 3 to 5 business days if it doesn't appear.
• Check your account on trailforks.com to confirm Pro access is set to end on the correct date.
• Keep all documentation for at least 12 months in case a billing dispute arises.

Trailforks contact and legal addresses

How to reach trailforks support

Trailforks support is reachable via their help centre at help.trailforks.com. You can also email support through the contact form on their website or reply directly to any confirmation email you receive after cancellation. Response times are typically 1 to 2 business days.

Legal contact details for new zealand correspondence

Trailforks operates under Outside Inc., a US-based company. For formal legal correspondence (such as CGA claims), use the address listed in Trailforks' Terms of Use for arbitration opt-out requests and legal notice:

Outside Inc., 400 Promenade Boulevard, Santa Fe, NM 87501, USA.

For New Zealand-specific enquiries or to escalate unresolved cancellation or billing disputes, contact the Commerce Commission at comcom.govt.nz or call 0800 943 600.

Final steps and empowerment

You're in control

Cancelling Trailforks is straightforward once you know your options and your rights. Whether you cancel on the web, via Google Play or through Apple Settings, you have legal protection: a 14-day refund window and the Consumer Guarantees Act beyond it. Keep your confirmation emails, follow the correct process for your platform and act quickly if you want a refund.

Stopee has helped thousands of consumers cancel subscriptions without confusion, delays or hidden charges. We believe every cancellation should be as easy as the signup. If Trailforks gives you trouble, remember that the Commerce Commission exists to back you up. Stopee is here whenever you need clarity on your subscription rights-visit stopee.com for guides on cancelling any service and reclaiming control of your money.