Manage Trainingpeaks

How to cancel TrainingPeaks: your step-by-step guide to ending your subscription safely

What is TrainingPeaks and why athletes use it

TrainingPeaks is a training platform built for athletes and coaches to plan, track, and analyse workouts across web and mobile apps. Whether you're training for a marathon, triathlon, or cycling event, the platform helps you log sessions, review performance data, and stay accountable to your goals.

The service operates on a freemium model: you can use the basic tier at no cost, or upgrade to Premium or Coach editions for advanced analytics, coaching tools, and training plan integrations. Most athletes in New Zealand discover TrainingPeaks through their coach's recommendation or as part of a structured training plan purchase.

How you likely subscribed

Subscriptions start one of three ways: directly via the TrainingPeaks website, through the Apple App Store (iOS), or through Google Play (Android). Your billing method and refund eligibility depend entirely on which channel you chose, which is why cancellation steps differ.

Why you might want to cancel

Common reasons include completing your training goal, finding a cheaper alternative, discovering the free tier meets your needs, or switching to a coach who uses a different platform. Whatever your reason, Stopee knows that cancelling should be straightforward, not frustrating.

Understanding your consumer rights in new zealand

Before you cancel, know your legal position as a New Zealand consumer. The Consumer Guarantees Act 1993 protects you when you purchase services like TrainingPeaks subscriptions.

Your protection under new zealand law

The Consumer Guarantees Act requires that services be of acceptable quality, fit for purpose, and delivered with reasonable care. If TrainingPeaks fails to deliver on these promises-for example, if the app crashes repeatedly or doesn't match its advertised features-you have the right to a refund or compensation.

Additionally, if you purchased through the App Store or Google Play, consumer protection extends to those platforms as intermediaries. Apple and Google are responsible for honouring refund requests within their own terms.

Cooling-off rights and cancellation windows

TrainingPeaks offers a 7-day refund window if you cancel within that period of your initial purchase or renewal. This aligns broadly with consumer fairness principles, though the Consumer Guarantees Act itself provides stronger protections if the service is faulty or misrepresented.

If you believe TrainingPeaks has misled you or failed to deliver, you can escalate to the Commerce Commission or seek advice from a Consumer Advice Centre, even after the 7-day window closes.

Cancellation methods: choose your platform

Your cancellation path depends on where you subscribed. Stopee recommends confirming your subscription source before starting-this saves time and prevents cancelling the wrong account.

Identify your subscription source

Check your email for your most recent invoice or receipt. The sender will tell you where you subscribed: TrainingPeaks directly (appears as "TrainingPeaks Inc."), Apple (App Store receipt), or Google (Google Play receipt). If you're unsure, log into your TrainingPeaks account on the web and navigate to Settings-you'll see your subscription method listed there.

Web and direct subscriptions

If you subscribed directly through trainingpeaks.com, you manage cancellation entirely through their website. This is the most straightforward path because you control the process without relying on a third-party app store.

IOS app store subscriptions

App Store subscriptions sit outside TrainingPeaks' direct control-Apple manages the billing. You must cancel through Apple, not through the TrainingPeaks app itself, or the subscription will renew automatically.

Android/Google play subscriptions

Similarly, Google Play subscriptions require cancellation through Google's system. Cancelling in-app won't stop your billing cycle.

How to cancel TrainingPeaks step by step

Follow the exact steps for your subscription source. Stopee has tested these pathways to ensure accuracy.

Cancel a direct web subscription

1. Open your web browser and go to trainingpeaks.com.
   • If you're not logged in, enter your email and password at the login screen.
2. Once logged in, click your profile icon (top-right corner) and select Settings.
   • You may see a "User Settings" or "Account" label depending on your account type.
3. Navigate to Subscriptions and Payments (or Billing).
   • Look for a section titled "Manage Subscriptions" or "Active Subscriptions".
4. Locate your active paid subscription (Athlete Premium, Coach, or training plan).
   • If you have multiple subscriptions, select only the one you want to cancel.
5. Click Cancel Subscription or Cancel Membership.
   • TrainingPeaks may ask you to confirm or provide feedback on why you're leaving.
   • Answer truthfully, but know your response is optional and won't affect the cancellation.
6. Confirm cancellation.
   • You'll receive an on-screen confirmation immediately and a confirmation email within minutes.
   • Your paid features remain active until the end of your current billing period.
   • After that date, your account downgrades to the free tier automatically.

Pro tip: Take a screenshot of the cancellation confirmation email. You'll need proof if you later dispute a charge or request a refund.

Cancel an iOS app store subscription

1. On your iPhone or iPad, open the Settings app.
   • Do not open the TrainingPeaks app itself-cancellation must happen in Settings.
2. Tap your name at the top of the Settings menu.
   • If you see "Sign in", you're not logged into your Apple ID; log in first.
3. Select Subscriptions.
   • This shows all active app subscriptions tied to your Apple ID.
4. Find TrainingPeaks in the list and tap it.
   • If you don't see TrainingPeaks, scroll down or use the search function.
5. Tap Cancel Subscription.
   • Apple will offer a last-minute deal or reason-to-stay prompt; ignore this and proceed.
6. Confirm your choice on the final prompt.
   • You'll see "Subscription cancelled" on-screen.
   • Check your email for an Apple receipt confirming the cancellation.
   • Your access ends at the next renewal date, not immediately.

Warning: If you cancel within the TrainingPeaks app instead of Settings, your subscription will still renew. The app does not control billing for App Store purchases.

Cancel a google play subscription

1. On your Android phone or tablet, open the Google Play app.
   • Tap your profile icon (top-right corner).
2. Select Payments and subscriptions.
   • This opens your subscription management hub.
3. Tap Subscriptions to view active subscriptions.
   • Scroll through the list to find TrainingPeaks.
4. Tap TrainingPeaks when you locate it.
   • This opens your subscription details page.
5. Select Cancel subscription.
   • Google Play will prompt you to confirm and may offer alternative plans.
6. Confirm the cancellation.
   • You'll receive an on-screen confirmation.
   • Google sends a cancellation confirmation email to your Google account email address.
   • Your subscription remains active until the current billing cycle ends.

Pro tip: If the cancellation page isn't loading, try logging out of Google Play and logging back in. Cache issues sometimes block access.

What happens immediately after you cancel

Cancelling doesn't mean losing access right away-here's what you should expect in the days and weeks that follow.

Your access during the final billing period

You retain all paid features until your current billing cycle expires. If your renewal date is 15 March and you cancel on 1 March, you keep Premium or Coach features through 14 March. On 15 March, no charge processes, and your account automatically converts to the free tier.

After the final billing period ends

Your account doesn't disappear-it downgrades gracefully. You can still log in, access historical training data, and view your workout logs. The free tier has fewer features (no advanced analytics, limited coaching tools, or training plan integrations), but your data remains yours.

Your data and account content

TrainingPeaks does not delete your account or training history when you cancel. Everything you logged during your subscription stays in your free account. If you want to export your data for backup, Stopee recommends doing so before your final billing period ends-save workouts, files, or analytics reports to your computer.

What to check before your renewal date

Log into TrainingPeaks 2-3 days before your renewal date to verify the cancellation took effect. Your subscription status page should show "Cancelled" or "Inactive" rather than "Active" or "Renews on [date]". If it still shows a renewal date, contact TrainingPeaks support immediately.

Refund eligibility and how to claim one

Refunds depend on when you cancel and where you subscribed. Stopee breaks down every scenario so you know exactly where you stand.

Direct web subscriptions: the 7-day window

If you subscribed directly through trainingpeaks.com, TrainingPeaks offers a full refund if you cancel within 7 days of your initial purchase or renewal date. To claim this refund, contact their support team at support@trainingpeaks.com with your order number and cancellation date.

After 7 days, TrainingPeaks' standard policy denies refunds. However, if you subscribed with a credit card and dispute the charge with your bank under the Consumer Guarantees Act (claiming the service failed to deliver as promised), your bank may investigate and reverse the charge. This is your nuclear option if TrainingPeaks genuinely misled you.

App store (iOS) refunds

Apple handles all App Store refund requests directly-TrainingPeaks cannot process them. To request a refund, open Settings > [Your Name] > iTunes and App Stores, or go to reportaproblem.apple.com. Select the TrainingPeaks transaction, and request a refund with a brief explanation.

Apple typically grants refunds within 14 days if you request them within 90 days of purchase. The refund returns to your original payment method (debit card, Apple account credit, etc.).

Google play refunds

Google Play offers a 48-hour refund window for most app subscriptions. To claim, open the Google Play app, navigate to Payments and subscriptions > Subscriptions, select TrainingPeaks, and tap Report a problem. Choose a reason and submit. Google reviews the request within 1-2 business days.

After 48 hours, refunds are at Google's discretion unless you argue the app was faulty or misleading.

Other TrainingPeaks products

If you purchased a coaching service, training plan, or WKO software instead of a subscription, different rules apply. Coaching services include a 30-day satisfaction guarantee-if you're unhappy, contact TrainingPeaks within 30 days for a full refund. Training plans are reviewed case-by-case; request refunds within 24 hours of purchase. WKO software offers a full refund within 7 days if all copies are deactivated.

Pricing overview and subscription costs

Understanding what you pay helps you decide whether cancelling saves money or if you should stay.

If you're paying $15-18 monthly and rarely log workouts, cancelling saves money over a year. If you prepaid an annual subscription, the 7-day refund window is your most valuable window.

Common mistakes that delay or prevent cancellation

Cancelling should be simple, but small oversights can trip you up. Here's where athletes most often go wrong-and how to avoid these traps.

Cancelling in-app instead of in settings (mobile users)

Many athletes tap "Manage subscription" within the TrainingPeaks app and assume they've cancelled. They haven't. Apple App Store and Google Play subscriptions live in your phone's Settings, not in the app itself. If you cancel only within the app, your subscription renews silently and you're charged again. Always cancel in Settings on iOS or in Google Play on Android.

Forgetting to verify cancellation before the renewal date

You cancel, feel relieved, and forget about it. Then a week before your renewal date, you don't double-check-and you're charged again. Log back into TrainingPeaks or your app store 2-3 days before your renewal date and confirm your subscription shows as "Cancelled" or "Inactive". If it doesn't, contact support immediately.

Requesting a refund long after the 7-day window closes

You cancel after 21 days and then ask for a refund. TrainingPeaks politely declines because the 7-day refund window closed long ago. If you want a refund, request it the day you cancel. Once the window closes, your only lever is the Consumer Guarantees Act (proving the service was faulty) or a chargeback through your bank.

Cancelling through the wrong channel

You subscribed through Apple but try to cancel through the TrainingPeaks website. It doesn't work because TrainingPeaks has no control over App Store billing. Always cancel where you subscribed: App Store subscriptions cancel in Settings, Google Play subscriptions cancel in Google Play, and direct subscriptions cancel on trainingpeaks.com.

Not saving your confirmation

You cancel, see a confirmation message, and don't screenshot it. A few weeks later, you're charged again and want to dispute it, but you can't find proof of your cancellation. Stopee recommends taking a screenshot immediately and saving the confirmation email. These are your receipts if you need to escalate to Apple, Google, or TrainingPeaks support.

When to keep your TrainingPeaks subscription

Cancellation isn't right for everyone. Weigh these scenarios honestly before you cancel.

You're training for an upcoming event

If you have a race, ride, or run planned in the next 3-6 months and you're using TrainingPeaks to plan workouts, cancelling removes your access to training plans, coach feedback tools, and performance analytics. Finishing your training block first is worth the cost.

Your coach is active and responsive

If you're paying for Coach Edition and your coach logs in regularly, adjusts your workouts, and provides feedback, TrainingPeaks is your primary communication channel. Cancelling breaks that connection.

You use the free tier and want to upgrade later

You don't have to cancel to downgrade. Simply let your subscription expire-your account automatically reverts to free, and you can upgrade again anytime without creating a new account.

Cancellation checklist: the final steps before you go

Before you hit the cancel button, run through this checklist to ensure a clean exit.

• Confirm your subscription source (web, App Store, or Google Play) by checking your most recent receipt.
• Export or screenshot any training data you want to keep (workouts, performance charts, notes).
• Note your renewal date so you can verify the cancellation took effect before you're charged again.
• If you're cancelling within 7 days, prepare to request a refund immediately (have your order number ready).
• Log into your account one final time to confirm the cancellation status changed to "Cancelled" or "Inactive".
• Save the cancellation confirmation email in a folder you can find later if you need to dispute a charge.

Why stopee helps you cancel TrainingPeaks safely

Cancelling a fitness subscription shouldn't require a decryption key. Stopee has helped thousands of consumers cancel TrainingPeaks and other recurring subscriptions by breaking down exactly where to click, what to expect, and how to protect yourself if things go wrong. We've tested every cancellation pathway on every device so your steps are current and accurate. We also connect consumer protection law to your specific situation-whether you're entitled to a refund, how to escalate a dispute, and which regulators back your claim if TrainingPeaks refuses.

Your next step

Visit Stopee.com to find cancellation guides for thousands of services. Whether you're cancelling TrainingPeaks, a streaming service, or a SaaS tool, Stopee provides step-by-step instructions and consumer protection advice tailored to New Zealand law. You deserve transparency and control-Stopee makes sure you have both.

Contact details and escalation

TrainingPeaks support (direct channel)

If you have trouble cancelling or believe your cancellation didn't process, contact TrainingPeaks support at support@trainingpeaks.com. Include your account email, subscription type, and the date you attempted to cancel. Response times typically range from 24-48 hours.

For billing disputes or refund claims, reference your order number (found in your confirmation email) and explain why you believe you're entitled to a refund under the 7-day window or the Consumer Guarantees Act.

Apple app store support

Go to reportaproblem.apple.com, select the TrainingPeaks transaction, and choose "Report a problem" or "Request a refund". Provide a clear reason (e.g., "Subscription charged after cancellation" or "Service not as described"). Apple reviews requests within 14 days.

Google play support

Open the Google Play app, navigate to Payments and subscriptions > Subscriptions, select TrainingPeaks, and tap "Report a problem". Describe your issue and submit. Google typically responds within 1-2 business days.

New zealand consumer protection escalation

If TrainingPeaks, Apple, or Google refuses your refund claim and you believe the service was faulty or misleading, contact a Consumer Advice Centre in your region or lodge a complaint with the Commerce Commission. The Consumer Guarantees Act protects you, and these agencies have authority to investigate and act on your behalf.

Remember: Stopee is here to guide you through cancellations with confidence and clarity. Cancel safely, keep your records, and know your rights.