Manage Vpn Proxy Master

How to cancel VPN proxy master in new zealand and protect your refund

What VPN proxy master is and why you might want to cancel

VPN Proxy Master is a virtual private network service that encrypts your internet connection and routes it through remote servers across multiple countries. You use it to mask your real location, bypass regional content restrictions, and add a layer of privacy to your browsing. The service is available as mobile apps on iOS and Android, plus desktop versions, with subscriptions managed through Apple App Store, Google Play, or the company's website.

If you're thinking about cancelling, you're not alone. Many New Zealand users find they don't need ongoing VPN protection, prefer competing services, or simply want to reduce their monthly outgoings. The good news is that cancelling is straightforward once you know which platform you subscribed through and what your rights are under New Zealand consumer law.

At Stopee, we've helped thousands of New Zealand consumers understand exactly where their money goes and how to get it back when a service no longer serves them.

Understanding your consumer rights before you cancel

What the consumer guarantees act means for you

New Zealand's Consumer Guarantees Act 1993 protects you when you buy digital services like VPN subscriptions. You have the right to expect that VPN Proxy Master works as advertised, is of acceptable quality, and is fit for its stated purpose. If the service fails, is unavailable for extended periods, or doesn't do what the provider claims, you can request a refund or remedy without waiting for their standard refund window.

This is crucial: even if VPN Proxy Master's terms say refunds are only available within 30 days, the Consumer Guarantees Act overrides their policy if the service is faulty or fails to meet reasonable expectations. Keep any evidence of service failures, connection issues, or outages - screenshots, error messages, and dates - because this becomes your lever for escalation.

Refund timelines and your leverage

VPN Proxy Master's standard refund window is 30 days from purchase, but you're legally entitled to pursue a remedy if the service was defective at the time of supply. After 30 days, you lose the automatic refund, but not your rights under the Consumer Guarantees Act. If the company refuses a refund beyond 30 days and you have evidence of a genuine fault, you can escalate to the Commerce Commission or seek advice from Citizens Advice Bureau New Zealand.

How to cancel VPN proxy master step by step

Cancel through apple app store (iPhone, iPad, macOS)

If you subscribed via Apple, your cancellation is processed directly through Apple's ecosystem. Your subscription remains active until the current billing cycle ends, so you won't lose access mid-month.

1. Open Settings on your iPhone, iPad, or Mac.
   • On iPhone or iPad: tap the Apple ID banner at the top of Settings.
   • On Mac: open System Settings and click your Apple ID in the sidebar.
2. Select Subscriptions (or Subscription Settings on Mac).
3. Find and tap VPN Proxy Master in your active subscriptions list.
4. Tap Cancel Subscription.
   • Apple may offer you discounts to stay - you can ignore these and proceed.
5. Confirm cancellation.
   • Your subscription expires at the end of the current billing period.
   • You keep full VPN access until that date.
6. Take a screenshot of the cancellation confirmation as proof.

Pro tip: Apple processes cancellations instantly in the system, but it can take up to 24 hours for the change to reflect in your billing. If you're charged again after cancelling, you have a strong case for a refund because you took action.

Cancel through google play store (Android)

Google Play subscriptions end at the next renewal date when you cancel. You'll retain full premium access for the remainder of your paid period.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top right corner).
3. Select Payments and Subscriptions.
4. Tap Subscriptions from the menu options.
5. Find and tap VPN Proxy Master.
6. Select Cancel Subscription.
   • Google Play may prompt you with retention offers - proceed past these to complete the cancellation.
7. Confirm the cancellation request.
   • Premium access continues through the end of your billing cycle.
8. Screenshot your cancellation confirmation for your records.

Warning: Google Play's interface changes frequently. If you can't find Subscriptions, try searching "manage subscriptions" within the app or visit your Google Account settings online at myaccount.google.com.

Cancel via the VPN proxy master website or customer support

If you purchased directly from VPN Proxy Master's website (rather than through an app store), you'll need to contact their customer support team to cancel and request a refund. This method gives you the most control over a potential refund claim.

1. Locate your original purchase receipt or order confirmation email.
   • You'll need this to verify your purchase and subscription details.
2. Contact VPN Proxy Master's customer support.
   • Look for a Contact Us or Support link on their website.
   • Use their live chat, email form, or support ticket system.
   • The company offers 24/7 support, so you can reach them any time.
3. Request cancellation clearly.
   • State: "I want to cancel my VPN Proxy Master subscription immediately" and provide your email address or account details.
4. Ask for a refund if you're within 30 days of purchase.
   • Say: "Please process a refund under your 30-day money-back guarantee. My purchase was on [date]."
   • If outside 30 days, ask anyway and explain any service issues you experienced.
5. Request cancellation at least one day before your next scheduled renewal.
   • This prevents an unwanted charge while your cancellation request is being processed.
6. Save the support ticket number and all correspondence.
   • This is your proof of cancellation if a charge appears on your card.

Pro tip: Support staff may counter-offer with discounts or free trial periods. You're not obligated to accept these - stick to your cancellation request. Write your message politely but firmly, and include the phrase "please confirm receipt" to ensure they've logged your request.

What happens to your access and account after cancellation

When your VPN access ends

Cancelling your subscription doesn't instantly remove your access. If you cancel through the App Store or Google Play, your premium VPN access continues until the end of the current billing cycle. For example, if your monthly renewal is on the 15th and you cancel on the 10th, you keep full access through the 14th.

If you cancel via the website and receive a refund, your premium access typically ends immediately. You lose VPN protection the moment the refund is processed, so plan accordingly - don't cancel mid-travel or on a day when you're relying on the VPN for work.

Your account, data, and app removal

Cancelling your paid subscription doesn't delete your VPN Proxy Master account or erase app data. Your account information and any custom settings remain stored on the company's servers unless you explicitly request account deletion. If you want a clean break, ask customer support to delete your account entirely. This removes all personal data they hold on file.

To fully remove the service from your device, you still need to uninstall the app manually from App Store (iOS), Google Play (Android), or your Applications folder (Mac/Windows). Cancelling the subscription and removing the app are two separate actions.

Refund eligibility and how to claim one

The 30-day money-back guarantee

VPN Proxy Master offers a 30-day money-back guarantee on first-time purchases made directly through their website. To claim this refund, you must request it within 30 days of your initial purchase date. The refund applies only to the purchase price and typically takes 7 to 14 business days to process once approved.

Once a refund is issued, your premium access ends immediately - you lose the VPN protection the same day. Plan your cancellation accordingly.

Refunds through apple app store

Apple handles all App Store refunds independently. VPN Proxy Master cannot issue you a refund for an App Store purchase - Apple alone has the authority. To request a refund, you must go through Apple's system:

1. Visit Apple's Report a Problem page at reportaproblem.apple.com.
2. Sign in with your Apple ID.
3. Find the VPN Proxy Master purchase and select Report a Problem.
4. Choose a reason (e.g., "I didn't intend to purchase this" or "The app doesn't work as described").
5. Submit your request.
6. Apple reviews and decides whether to grant the refund within 3 to 5 business days.

Warning: Apple approves refund requests at its discretion. Approval is not guaranteed, especially beyond 30 days. However, if you can show the service was faulty or failed to work as advertised, your chances improve significantly.

Refunds through google play

Google Play has no standard refund policy for app developers. The company processes refunds under Google's own policy, which allows up to 48 hours for a full refund on purchases made within the past 30 days. After 48 hours, refunds are at Google's discretion and rarely approved unless the app is genuinely unusable.

1. Open the Google Play Store app.
2. Go to your profile and select Manage apps and devices.
3. Find VPN Proxy Master in your library.
4. Tap the three-dot menu and select Report an issue.
5. Describe the problem and request a refund.
6. Google reviews within 3 to 5 business days.

VPN Proxy Master may offer pro-rata (partial) refunds only if the service was unavailable for a significant portion of your subscription period. These are rare and at the company's discretion.

Refunds beyond 30 days - your consumer guarantees act protection

If you're outside the 30-day window but the VPN service was faulty, slow, or frequently unavailable, you have rights under New Zealand law. The Consumer Guarantees Act says that digital services must be of acceptable quality and fit for purpose. Persistent failures give you grounds to demand a remedy - a refund, replacement, or repair - regardless of the company's stated refund window.

Contact VPN Proxy Master's support and reference the Consumer Guarantees Act 1993. Say: "I'm entitled to a refund under the Consumer Guarantees Act because the service has not been fit for purpose due to [describe the issue]. Please process a full refund." If they refuse, escalate to the Commerce Commission (comcom.govt.nz) or seek guidance from Citizens Advice Bureau.

VPN proxy master subscription plans and pricing

Current pricing in new zealand dollars

*Weekly plan extrapolated; actual annual cost is $910 if renewed every week.

Pricing notes and currency considerations

VPN Proxy Master prices are listed in US dollars (USD) in the app stores but are converted to New Zealand dollars (NZD) at checkout. Your actual NZD amount may vary slightly depending on the exchange rate at the time of purchase. The Yearly plan offers the best value if you're committed to using the service - you pay $18 NZD per month instead of $35 for monthly billing.

Auto-renewal is turned on by default for all plans. If you don't cancel before your renewal date, you'll be charged automatically. This is why setting a cancellation reminder is so important.

Common mistakes to avoid when cancelling VPN proxy master

Cancelling a subscription feels straightforward, but small oversights can leave you vulnerable to unexpected charges and lost refund windows. Here are the pitfalls Stopee has seen New Zealand consumers face repeatedly.

Confusing account deletion with subscription cancellation

Many users assume that deleting the VPN Proxy Master app also cancels their subscription. It doesn't. Uninstalling the app only removes it from your device. Your subscription remains active, and you'll be charged at the next renewal date. You must cancel the subscription through Settings (Apple/Google) or contact support (website purchases) before uninstalling the app.

Missing the 30-day refund window

The 30-day money-back guarantee is strict about timing. You must request your refund within 30 calendar days of purchase - not 30 days from when you cancel, but 30 days from the original purchase date. After day 30, your refund eligibility expires under their standard policy. Mark your purchase date in your calendar and set a reminder for day 25 if you think you might want a refund.

Cancelling through the wrong channel

If you subscribed through the App Store, you cannot get a refund by contacting VPN Proxy Master directly - Apple must process it. Conversely, if you bought directly from their website, Apple and Google cannot help you. Identify which platform you used at purchase, then cancel there. Stopee recommends checking your email for the original receipt to confirm.

Assuming refunds are automatic

Requesting cancellation does not guarantee a refund. Even if you ask politely, VPN Proxy Master may deny the refund if you're outside their 30-day window or if they judge your reason to be ineligible. A refund is a separate request from cancellation. Always ask for both explicitly and in writing so you have proof of your request.

Not saving confirmation proof

Screenshot every cancellation confirmation, support ticket number, and refund approval. If a charge appears on your card after cancellation, you'll need this evidence to dispute it with your bank or request a chargeback. Without proof, your bank will ask VPN Proxy Master if the charge is legitimate - and without your cancellation evidence, they may say yes.

What to do after you cancel VPN proxy master

Monitor your bank statements

Cancelling your subscription should stop future charges, but errors happen. Check your bank or credit card statement 24 hours after cancellation to confirm no charge went through. Then check again on your next renewal date to ensure no automatic renewal occurred. If an unexpected charge appears, contact your bank immediately and provide your cancellation proof.

Plan your privacy setup without a VPN

Cancelling VPN Proxy Master means you lose the encryption and location masking it provided. If you relied on the VPN for privacy or security, consider whether you need an alternative before cancelling. Some users switch to a different VPN provider; others decide they don't need the service. Make this decision before your cancellation takes effect so there's no gap in your protection.

Request account deletion if you want a clean break

Cancelling your subscription leaves your VPN Proxy Master account active. The company still holds your email address, payment details, and account data on file. If you never plan to use the service again, contact customer support and ask them to delete your account entirely. Say: "Please permanently delete my account and all associated personal data." This removes your information from their systems and reduces your exposure if they ever suffer a data breach.

Checklist to ensure your cancellation is complete

Use this checklist to confirm you've covered every step. Tick each item as you complete it:

• Identify which platform you subscribed through (Apple App Store, Google Play, or website).
• Note the date of your original purchase (for 30-day refund eligibility).
• Cancel your subscription through the correct channel.
• Screenshot the cancellation confirmation or save the support ticket number.
• Request a refund in writing if you're eligible (within 30 days or citing service faults).
• Set a calendar reminder to check your bank statement 24 hours after cancellation.
• Check again on the original renewal date to confirm no auto-renewal occurred.
• Contact customer support and request account deletion if you want your data removed.
• Uninstall the VPN Proxy Master app from your device.
• Save all emails, confirmations, and support tickets for at least 90 days.

Why users cancel VPN proxy master and alternatives to consider

Common reasons for cancellation

New Zealand consumers cancel VPN Proxy Master for several consistent reasons. Some find the connection slow or the app crashes frequently, making the service unreliable for daily use. Others subscribed for a specific reason - accessing content while travelling, for example - and no longer need it once they're home. Many users simply want to reduce monthly spending and reassess whether a paid VPN is worth the cost.

A few find competing VPN services offer better performance, more server locations, or lower pricing. Stopee has seen users switch to providers with stronger privacy policies or more transparent logging practices.

Testing before you commit

If you're unsure whether to cancel, consider testing alternatives first. Many VPN providers offer free trials or money-back guarantees similar to VPN Proxy Master's 30-day refund window. Stopee recommends signing up for a competitor's trial while you're still using VPN Proxy Master, so you can compare side-by-side before making a final decision. This way, you're not left without privacy protection during the transition.

Summary table: VPN proxy master cancellation at a glance

Contact information and escalation points

VPN proxy master customer support

VPN Proxy Master is based in Singapore and operates 24/7 customer support via their website. Look for a Contact Us, Support, or Help link on their homepage to access live chat, email forms, or support ticket submission. Keep your purchase receipt or account email handy when you contact them.

The company has no physical postal address listed for New Zealand, so email or live chat is your only direct contact method. Save all support ticket numbers for your records.

If VPN proxy master refuses your refund request

If the company denies your refund and you believe you have grounds under the Consumer Guarantees Act, escalate your complaint to the Commerce Commission. New Zealand's Commerce Commission (comcom.govt.nz) handles consumer disputes involving faulty goods and services. You can also contact Citizens Advice Bureau New Zealand (cab.org.nz) for free guidance on your consumer rights.

If the charge was made to your credit or debit card, your bank or card issuer can also process a chargeback dispute if you provide evidence that you cancelled and requested a refund.

Final thoughts: cancel with confidence

Cancelling VPN Proxy Master is straightforward once you know which platform processed your subscription and what your rights are. Whether you subscribed through Apple, Google, or the website, cancellation takes minutes - but getting your refund requires attention to timelines and documented proof. Stopee has helped thousands of New Zealand consumers navigate exactly this situation, and the pattern is always the same: those who document everything and act quickly within the 30-day window get their money back. Those who delay or forget to save proof struggle to recover their costs.

Your consumer rights under the Consumer Guarantees Act protect you even beyond 30 days if the service was genuinely faulty. Don't accept a dismissal from customer support - escalate to the Commerce Commission if needed. Stopee recommends treating every cancellation as if you'll need to defend it: screenshot confirmations, save ticket numbers, and keep emails. This takes two minutes now and saves hours of hassle later. If you need guidance at any stage, Stopee is here to help you understand your options and enforce your rights.