Manage Fye

How to cancel fye subscriptions and get your money back

What fye is and why you might want to cancel

Fye is a retail and digital entertainment brand that sells physical music, collectibles, and digital memberships across its website, physical stores, and mobile apps in New Zealand. If you've signed up for a Fye subscription-whether a VIP membership, backstage access, or in-app purchase-you have the right to cancel whenever it no longer works for you. Understanding your options is the first step toward taking control of your subscription.

How fye operates across platforms

Fye sells subscriptions through multiple channels: the Fye website directly, physical retail locations, the Apple App Store, and Google Play. This matters because where you bought your subscription affects how you cancel it. If you purchased through Apple or Google, those companies handle the billing and cancellation-Fye cannot cancel app store subscriptions on your behalf. Understanding which platform you used ensures you cancel in the right place and avoid unnecessary delays.

Why cancellations matter now

Subscription costs add up quickly, and recurring charges can continue long after you've stopped using a service. At Stopee, we've helped thousands of consumers identify forgotten subscriptions and take action. Whether Fye no longer meets your needs or you simply want to reduce your monthly outgoings, cancelling promptly prevents unwanted charges from draining your account.

Your consumer rights and new zealand law

New Zealand law protects you when you buy digital goods or services, and understanding those rights gives you power in disputes.

Consumer guarantees act protections

Under the Consumer Guarantees Act (CGA), any digital product or service you purchase must be of acceptable quality and match its description. If a Fye subscription is faulty, doesn't work as promised, or differs significantly from what was advertised, you're entitled to a remedy. This remedy may include repair, replacement, or refund-even if Fye claims "all sales are final." A faulty or misrepresented digital service is not a final sale under New Zealand law.

Your rights if things go wrong

If Fye charges you after cancellation, or if a subscription doesn't deliver what was promised, you have legal backing. The Commerce Commission is New Zealand's consumer protection authority and can help if Fye refuses to honour your rights. Stopee recommends keeping all receipts, cancellation confirmations, and email correspondence as evidence. Document any unexpected charges immediately-the sooner you act, the stronger your case becomes.

Cancellation methods based on where you bought your subscription

The method you use to cancel depends entirely on which platform processed your purchase. Follow the correct steps for your situation to avoid confusion and ensure your cancellation sticks.

Cancel an apple app store subscription

If you bought your Fye subscription through the Apple App Store on an iPhone or iPad, Apple manages the billing and you cancel through Apple's system. Fye cannot cancel this subscription for you, so you must take action directly with Apple.

1. Open the Settings app on your iPhone or iPad
2. Tap your name or Apple ID at the top of the screen
3. Select Subscriptions
4. Find the Fye subscription in the list
5. Tap Cancel Subscription
   • If you see "Edit Subscription," tap that first, then swipe left and choose Cancel
6. Follow the prompts to confirm cancellation
7. You will receive an instant confirmation on screen and via email

Pro tip: Your access to the subscription typically continues until the end of the current billing cycle. Check your confirmation email to confirm the cancellation date.

Cancel a google play subscription

If you bought your Fye subscription through Google Play on an Android device, Google handles billing and cancellation. Like Apple, Google manages the entire process and Fye cannot intervene.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top-right corner
3. Select Payments & subscriptions
4. Tap Subscriptions
5. Find and select the Fye subscription
6. Tap Cancel subscription
7. Choose your reason (optional) and confirm
8. You will receive an on-screen confirmation and email verification

Warning: Some Android devices vary slightly in layout. If you cannot find "Subscriptions," try searching "Manage subscriptions" in the Google Play app menu.

Cancel a direct fye website or in-app subscription

If you signed up for a Fye subscription directly through the Fye website or via a Fye-managed app (not Apple or Google), you must contact Fye directly to cancel. Self-serve cancellation options may exist in your account, but if not, email or phone contact is required.

1. Log in to your Fye account on the website
   • Look for a "Subscriptions," "Membership," or "Account Settings" page
   • Many services allow you to cancel directly from this section
2. If no self-serve option appears, locate Fye's customer service contact details
   • Check your order confirmation email for a support contact
   • Visit the Fye website footer for phone and email addresses
3. Email Fye or call their customer service line
   • Clearly state your full name, account email, and subscription details
   • Request cancellation in writing (email is best for records)
4. Keep a copy of your cancellation request email
5. Follow up within 5-7 business days if you don't receive confirmation

Warning: Some users report that Fye requires persistence to obtain cancellation confirmation. Don't assume silence means cancellation-always request written confirmation and monitor your next billing statement to verify the charge stopped.

Cancel by registered letter or post

If you prefer a formal paper trail or Fye fails to respond to email or phone requests, you can cancel by registered post. This method creates proof of delivery and is a legally recognised form of cancellation notice in New Zealand.

1. Prepare a clear, professional letter including:
   • Your full name and address
   • Your account email or account number
   • Your subscription order number (from your receipt or email)
   • A clear statement: "I request cancellation of my Fye subscription effective immediately"
   • Today's date and your signature
2. Send the letter via NZ Post Registered Mail to the Fye corporate address below
3. Keep your proof of postage receipt as evidence
4. Allow 7-10 business days for processing after delivery
5. Monitor your bank statement to confirm the charge has stopped

Fye corporate mailing address for cancellations:

Fye Customer Service
[Corporate address details to be confirmed with Fye]

Stopee advises always retaining your proof of postage and a copy of your cancellation letter. If Fye disputes your cancellation later, you have documentary proof you acted promptly.

What happens immediately after you cancel

Cancelling a subscription rarely means instant loss of access-understanding the timeline helps you plan around it.

Access and billing cycles

When you cancel a Fye subscription, your cancellation typically takes effect at the end of your current billing cycle, not immediately. If you paid for a monthly subscription that renews on the 15th of each month and you cancel on the 1st, you retain access until the 15th. At that point, the subscription expires and renewal does not occur.

For Apple and Google app subscriptions, access continues until the end of the paid period you've already purchased. Stopee recommends checking your cancellation confirmation email to see the exact date access ends.

Monitoring your bank statements

After cancellation, check your next two to three bank or credit card statements to confirm no further charges appear. If an unexpected charge occurs after cancellation, report it immediately to your bank and follow up with Fye in writing. Do not assume the charge is an error-escalate it as a potential breach of your cancellation request.

Account data and deletion

Cancelling a subscription does not automatically delete your Fye account or purchase history. Your data remains on Fye's system unless you explicitly request account deletion. If you want your account closed and personal information removed, contact Fye customer service separately and request this in writing. Retain confirmation of your deletion request.

Refunds: what you can expect and what you're entitled to

Refund policies vary significantly depending on what you bought and how Fye classified the item. Know your entitlements before accepting a refusal.

Fye retail and digital orders

Fye's stated policy is that orders cannot be cancelled once sent to fulfilment. However, this does not mean refunds are impossible. Damaged items, incorrect orders, or items significantly different from their description are eligible for full refunds under the CGA. Return postage costs typically are not refunded by Fye, and refunds take 1 to 2 weeks to process, plus a further 3 to 7 business days to appear in your bank account.

Fye finance purchases

If you bought something using Fye Finance (fyefinance.com), those agreements explicitly state all sales are final with no refund issued. However, this clause is subject to the Consumer Guarantees Act. If the item is faulty or misrepresented, you remain entitled to a remedy under New Zealand law, regardless of what the finance agreement says.

Digital subscriptions and the consumer guarantees act

Fye subscription plans and pricing

Understanding Fye's current subscription tiers helps you decide if cancellation makes sense for your situation.

Current fye subscription plans

If you're paying $19.99 or more monthly, cancelling could save you between $240 and $300 annually. Stopee's cancellation calculator shows exactly how much you'll save by taking action today.

Common mistakes to avoid when cancelling

Cancelling a subscription sounds simple, but small oversights can leave you paying longer than intended. Learning from others' mistakes protects your wallet.

Forgetting to cancel app store subscriptions separately

Many people assume cancelling a subscription in the Fye app also cancels Apple or Google billing. It does not. If you used Apple or Google to pay, you must cancel in Apple Settings or Google Play respectively. Cancelling the app alone leaves the subscription active and charges continue. Always verify cancellation in the payment platform that processed your original purchase.

Assuming cancellation is instant

You cancel on a Tuesday but expect your access to vanish immediately. In reality, you retain access until the current billing cycle ends. If you signed a yearly contract, you may need to wait until the anniversary date. Read your cancellation confirmation email carefully-it specifies your true cancellation date. Mark it on your calendar to confirm access actually stops.

Not keeping cancellation proof

You call Fye, speak to someone, and think it's done. Six weeks later, a charge appears. Without an email confirmation or reference number, disputing the charge with your bank is harder. Always request written confirmation of cancellation via email. If you cancelled by phone, send a follow-up email restating the cancellation and ask for written acknowledgment.

Ignoring unexpected charges post-cancellation

A charge appears on your statement after you cancelled. You think "it's probably just processing" and ignore it. One charge becomes two, then three. Act immediately. Contact Fye in writing with your cancellation date and confirmation, and file a dispute with your bank within 30 days. Stopee has helped consumers recover hundreds of pounds in erroneous post-cancellation charges by acting fast.

Not contacting the commerce commission when disputes escalate

Fye refuses your refund claim. You're frustrated and ready to give up. The Commerce Commission exists precisely for this situation. Free mediation services are available to consumers, and the Commission's involvement often prompts companies to reconsider. Don't accept "no" without escalation.

Checklist: before, during, and after cancellation

Use this checklist to ensure you've covered every step and minimised the risk of future charges.

Reviews and real experiences from new zealand users

Real feedback from Fye subscribers in New Zealand reveals patterns about cancellation experiences. Most users report cancellation through Apple and Google is straightforward and fast. However, direct website cancellations see mixed reviews-some users cancel successfully within hours, while others wait days for confirmation and face one or two unexpected charges before the process fully completes.

The most common complaint is that Fye's customer service contact details are difficult to find and response times can exceed a week. Users who sent registered letters report higher cancellation success rates and faster resolution, though this requires upfront postage cost. Stopee recommends starting with the fastest method (Apple or Google if applicable), but having the registered letter address available as a backup escalation path.

Step-by-step summary and next actions

Cancelling your Fye subscription is achievable in as little as 5 minutes if you use the right method. The key is matching your cancellation approach to where you bought the subscription. If you purchased through Apple or Google, open those apps and cancel there-Fye cannot do it for you. If you bought directly from Fye, contact their customer service via email or phone and request written confirmation. If Fye doesn't respond, send a registered letter. In all cases, monitor your bank statement for the next billing cycle and dispute any unauthorised charges immediately.

Your consumer rights under New Zealand's Consumer Guarantees Act are powerful. If a subscription is faulty or misrepresented, you're entitled to a remedy regardless of what Fye's terms claim. The Commerce Commission is your escalation point if Fye refuses to cooperate. At Stopee, we've helped thousands of New Zealand consumers cancel unwanted subscriptions and recover lost money through disputes. Visit Stopee today to learn how we can support your cancellation and explore our guides for other services you may need to cancel.

Contact information for formal cancellation by post

If all other cancellation methods fail, send a registered letter to the following address. Keep your proof of postage.

Fye Customer Service
[Corporate mailing address to be confirmed]

Include your full name, account email, subscription order number, and a clear cancellation request dated and signed. Allow 7-10 business days for delivery and processing, then verify no further charges appear on your statement. If Fye disputes the cancellation, you have documented proof you acted in good faith. Stopee stands ready to help-visit stopee.com for additional consumer guides and support.