Manage Hayu

How to cancel hayu in new zealand and protect your streaming rights

What hayu is and why you might want to cancel

Hayu is a subscription streaming service that specialises in reality and lifestyle television content. You get ad-free access to full seasons and episodes from major reality-TV producers, with new episodes often available shortly after they air. The service works across multiple devices and gives you on-demand access whenever you want to watch.

If you've decided Hayu no longer fits your viewing habits or budget, cancelling is straightforward - but the method depends on where you originally subscribed. At Stopee, we help thousands of New Zealand consumers navigate cancellation processes like this one, so you're in the right place.

Current hayu pricing in new zealand

Before you cancel, it's worth understanding what you're paying for. Here's what Hayu currently offers in New Zealand:

If you subscribed through the Apple App Store or Google Play, you may pay slightly different amounts due to app store processing fees. These prices are current as of your reading, but you should verify them on Hayu.com or in your app store account.

Should you cancel hayu?

Consider cancelling if you find yourself scrolling past shows without watching, or if you're paying for content you can access elsewhere. If you subscribed during a free trial and don't want to be charged, cancelling before the trial ends is essential - many subscribers miss the deadline and get charged for a full month they never intended to keep.

If you're cancelling because of a billing error, duplicate charge, or service issue, keep that information handy. You may be entitled to a refund under New Zealand's Consumer Guarantees Act, and Stopee recommends documenting the problem before you contact support.

How to cancel hayu: step-by-step by subscription type

Your cancellation method depends entirely on where you set up your subscription. Follow the section that matches your situation.

Cancel a direct hayu subscription (via hayu.com)

If you signed up and paid Hayu directly through their website, use this method.

1. Visit hayu.com and sign in with your email address and password.
   • If you've forgotten your password, select "Forgot password?" on the login screen and follow the reset link sent to your email.
2. Navigate to your Account settings. This is usually in the top-right corner under your profile icon or in a "My Account" menu.
   • Look for a section labelled "Manage Subscription" or "Billing".
3. Select "Cancel Subscription" and read any final offer or reminder Hayu displays.
   • Hayu may offer a discount to stay; only accept if you genuinely want to keep the service.
4. Confirm your cancellation by following the on-screen prompts.
   • You will receive a confirmation screen and usually a confirmation email within minutes.
5. Save or screenshot your confirmation number and the cancellation date.
   • This is your proof of cancellation and is vital if you need to dispute a charge later.

Pro tip: Cancel at least 24 hours before your next billing date to avoid being charged for another month. Check your confirmation email for the exact date your access ends.

Cancel via apple app store (iPhone or iPad)

If you subscribe through Apple, Apple handles the billing and cancellation, not Hayu. Follow these steps on your device:

1. Open the Settings app on your iPhone or iPad.
   • Do not open the Hayu app itself - you must use Settings.
2. Tap your name at the top of the Settings screen.
   • This opens your Apple ID account menu.
3. Select "Subscriptions".
   • You will see a list of all active subscriptions linked to your Apple ID.
4. Find "Hayu" in the list and tap it.
   • The screen shows your renewal date, plan type, and price.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm; select "Confirm Cancellation".
6. Take a screenshot of the confirmation screen showing "Subscription Cancelled" and the date your access ends.
   • This proof is important if there is any dispute.

Warning: Do not delete the Hayu app from your phone. Deleting the app does not cancel your subscription - you must follow the steps above.

Cancel via google play store (Android)

If you subscribe through Google Play, Google processes all billing and cancellation:

1. Open the Google Play Store app on your Android device.
   • Make sure you are signed in with the Google account that holds the Hayu subscription.
2. Tap your profile icon in the top-right corner.
   • A menu will appear with account options.
3. Select "Subscriptions" from the menu.
   • You will see all active subscriptions on this Google account.
4. Find "Hayu" and tap it.
   • The subscription details screen appears.
5. Tap "Cancel Subscription".
   • Google will show your cancellation reason options and ask for confirmation.
6. Confirm the cancellation and screenshot the final confirmation screen.
   • Note the date your access ends.

Pro tip: Google Play sometimes offers a brief discount to keep your subscription. If you are sure you want to cancel, do not be tempted by these offers unless the new price genuinely suits your budget.

Cancel via a TV or telecom provider

If your Hayu subscription comes bundled with your broadband, mobile, or television provider, you cannot cancel through Hayu or the app stores. You must contact your provider directly:

1. Identify which provider bundles Hayu with your service (e.g., Spark, Vodafone, or 2degrees).
   • Check your latest bill or your provider's online account portal.
2. Contact your provider's customer service team via phone, live chat, or email.
   • Have your account number and current plan details ready.
3. Request cancellation of the Hayu add-on specifically, not your entire broadband or mobile plan.
   • Confirm that Hayu will be removed but your other services continue.
4. Ask for a confirmation number and the date your access ends.
   • Request written confirmation by email if possible.

Warning: Always confirm that you are cancelling only the Hayu add-on. Some providers are aggressive in upselling alternative services; be clear and specific about what you want to cancel.

Cancel by written request

If you prefer to cancel in writing or cannot use the online methods above, send a written request to Hayu. This creates a paper trail and is useful if you later need to escalate a dispute:

1. Gather your account details:
   • The email address linked to your Hayu account.
   • Your full name and billing address.
   • Your subscription start date and plan type (monthly or annual).
   • Any order or transaction ID from your purchase receipt.
2. Write a short, clear email or letter stating:
   • "I request immediate cancellation of my Hayu subscription effective [date or as soon as possible]."
   • Include all account details listed above.
3. Send your request to Hayu's support team via their help page on hayu.com, or if no email is available online, use the postal address below.
   • Keep a copy of your email and any confirmation receipt.
4. Expect a reply within 5 to 7 working days.
   • If you do not hear back, Stopee recommends following up with a second email or escalating to consumer authorities (see section below).

What happens to your account after cancellation

Understanding what occurs after you cancel helps you avoid surprises and plan your viewing time.

Access and billing after you cancel

When you cancel Hayu, your access does not stop immediately. You keep full access to all content until the end of your current paid period (your next billing date). For example, if you pay monthly and cancel on the 10th, you can watch until the end of that month. If you pay annually and cancel mid-year, you keep access until your annual renewal date arrives.

Crucially, you will not be charged again after your current period ends. Cancelling stops all future automatic renewals. However, if you already paid for the current period, that charge is non-refundable unless you qualify for an exception under consumer law.

Your data and account retention

Hayu may retain your account, viewing history, and personal data even after cancellation. If you want Hayu to delete your account entirely, you must request this separately. Contact Hayu support and clearly state: "I request deletion of my account and all associated personal data." Keep a copy of this request in case you need to follow up.

New Zealand's Privacy Act 2020 gives you the right to request deletion of your personal information. If Hayu refuses, you can lodge a complaint with the Privacy Commissioner.

Will you get a refund after cancelling hayu?

Refunds are the most common question we hear at Stopee, and the answer depends on your situation and local law.

Standard refund policy

Hayu's standard position is that subscription fees are non-refundable once the billing period has started. This means if you cancel mid-month or mid-year, you generally do not receive a refund for unused time. However, this policy is not absolute, and consumer law in New Zealand provides protections in specific situations.

When you may be entitled to a refund

• Billing errors: If Hayu has charged you twice in one month, charged you after you cancelled, or charged you for a plan you did not authorise, you are entitled to a refund of the duplicate or unauthorised amount.
• Apple or Google Play refunds: If you subscribed through an app store, Apple or Google manage refunds under their own policies. Apple allows refunds within 14 days of purchase; Google allows refunds within 48 hours. Contact the app store, not Hayu.
• Consumer Guarantees Act protection: Under New Zealand's Consumer Guarantees Act 1993, if Hayu fails to provide the service as advertised (e.g., the app crashes constantly or content is unavailable), you may have grounds for a refund or credit.
• Misleading marketing: If you subscribed based on a free trial that was not clearly labelled, or if Hayu's advertising was misleading, you may claim a refund under the Fair Trading Act 1986.

How to request a refund

1. Gather all evidence of the issue:
   • Screenshots of charges or billing errors.
   • Transaction IDs from your payment method or bank statement.
   • Copies of any emails from Hayu or your app store account showing the charge.
   • Notes on the dates and nature of the problem (e.g., "Service unavailable 15-17 March").
2. Contact Hayu support via their help page on hayu.com with your evidence clearly laid out.
   • Write a polite but firm message explaining the issue and requesting a refund.
   • Include all evidence in attachments or as screenshots.
3. If Hayu refuses or does not respond within 10 working days, escalate to the relevant authority:
   • For app store charges, contact Apple Support or Google Play Support directly.
   • For service failures or misleading marketing, lodge a complaint with the Commerce Commission (New Zealand's consumer watchdog).
4. Keep all correspondence and evidence. You may need it if the dispute reaches a formal complaint stage.

Pro tip: The Commerce Commission has a free dispute resolution service. If Hayu ignores your refund request, the Commission can investigate and enforce a refund order at no cost to you.

Your consumer rights under new zealand law

As a consumer in New Zealand, you have legal protections when you subscribe to digital services. Understanding these rights strengthens your position if things go wrong.

Consumer guarantees act 1993

The Consumer Guarantees Act protects you when you buy goods or services. For Hayu, this means the service must be fit for purpose, of acceptable quality, and match the description Hayu provides. If the Hayu app crashes repeatedly, if you cannot access the advertised content, or if the service is down for extended periods, Hayu is in breach of the Act.

You are entitled to a remedy, which may include a full or partial refund, a credit towards future months, or cancellation without penalty. You do not need to accept a replacement service or a discount code - you can demand money back.

Fair trading act 1986

The Fair Trading Act prohibits misleading or deceptive conduct by businesses. If Hayu's advertising suggested a free trial but failed to clearly warn you about automatic charges, or if the service description was inaccurate, you can lodge a complaint and claim compensation.

Privacy act 2020

You have the right to request what personal data Hayu holds about you and to ask for deletion. Hayu must respond within 20 working days. If they refuse or delay, contact the Privacy Commissioner.

Escalating a complaint

If Hayu does not resolve your issue, contact the Commerce Commission at consumer.org.nz or call 0800 943 600. The Commission has the power to investigate and force refunds or service corrections. Stopee always recommends gathering written evidence and giving the company a chance to respond before escalating, but do not let them delay indefinitely.

Common mistakes people make when cancelling hayu

Cancellation can feel daunting, especially if you worry about hidden charges. Most problems are avoidable with the right approach.

Deleting the app instead of cancelling the subscription

This is the single most common mistake. Deleting Hayu from your phone does nothing - your subscription continues and you will be charged on your next renewal date. You must follow the cancellation steps in this guide, not just delete the app. Stopee has helped thousands of people who made this exact error and then faced unexpected charges weeks later.

Missing your billing date

If you cancel even one day after your renewal date, you will be charged for another full month. Check your confirmation email for the exact date you will be billed next, then cancel at least 2 days before that date. Better yet, cancel immediately when you decide to leave - you still keep access until the end of your paid period.

Assuming the cancellation confirmation is final

Always save screenshots and confirmation numbers. Web systems sometimes fail to process cancellations correctly. If you see a charge after cancelling, your screenshot is proof you took action. Without it, you will have a much harder time claiming a refund.

Contacting hayu through social media or review sites

If you try to cancel by posting on Hayu's Facebook or Twitter, your request may be overlooked or deleted. Use the official methods in this guide: the Hayu website, the app stores, or the postal address below. These create a documented trail.

Not checking third-party billing carefully

If your Hayu subscription comes through your mobile or broadband provider, they may automatically add it back to your account after you cancel, or they may charge you for a "free trial" they offered. After cancelling, monitor your next two bills closely. If you are re-charged, contact your provider immediately and refer to this guide.

After you cancel: a timeline and checklist

Once you submit your cancellation, stay organised so you avoid surprises.

Immediate (same day)

• Save or screenshot your cancellation confirmation and the cancellation date.
• Note the date your access will end.
• If you need a refund for a specific issue, send your refund request to Hayu support the same day with all evidence attached.

Within 24 to 48 hours

• Check your email for a cancellation confirmation from Hayu or your app store. If you do not receive one, follow up with a support request.
• Log back into your account to confirm the cancellation shows as active.
• Take another screenshot showing "Subscription Cancelled" or similar language.

One week before your access ends

• Download or save any content you wanted to keep (watch lists, reviews, or screenshots).
• Hayu may offer a "win back" discount via email; ignore it unless the price genuinely suits your budget.

On your access end date

• Try logging into Hayu to confirm your access has ended. You may see a message like "Your subscription has ended" or "Renew now".
• This confirms cancellation was processed correctly.

One week after access ends

• Check your bank statement or payment method to confirm no charge has appeared.
• If a charge does appear, immediately contact your bank or payment provider and report it as a billing error.
• Then follow the refund steps in this guide, citing the bank's confirmation of the unexpected charge.

How stopee can help you cancel subscriptions with confidence

Cancelling Hayu should be simple, but companies sometimes make it deliberately hard. That is why Stopee exists. Our mission is to guide you through every step of the cancellation process, flag the traps, and empower you with the consumer law knowledge you need to get your money back if something goes wrong.

Whether you are cancelling Hayu because you have found a cheaper alternative, because the service disappointed you, or because of a billing error, Stopee has helped thousands of New Zealand consumers navigate subscriptions and walk away with confidence. We provide clear, step-by-step instructions tailored to your situation, escalation pathways if the company refuses to cooperate, and links to the consumer authorities who can force action.

Return to Stopee.com whenever you need to cancel a service. We maintain guides for hundreds of subscriptions, all written by experts who understand both the technical process and your consumer rights.

Hayu cancellation contact information

If you need to contact Hayu directly for cancellation or refund queries, use the channels below.

Hayu support channels

• Website help page: Visit hayu.com and select the "Help" or "Contact Us" link. You can submit a support request or find the most current contact options.
• Email: Use the contact form on the Hayu website. No public email address is currently listed; the web form is the primary channel.
• Postal address for international cancellation requests: This is the only publicly available postal address for Hayu cancellation correspondence internationally (New Zealand has no dedicated local address):
  
  Hayu Customer Support
  [Postal address to be sourced from Hayu.com or provided upon request to Hayu support]
  
  Note: Always use the Hayu website form first. If you must send a postal request, include your full account email, name, billing address, and a clear request for cancellation or refund. Allow 5 to 7 working days for a reply.
• App store support: If you subscribed through Apple or Google, contact Apple Support or Google Play Support directly - they process your refund, not Hayu.
• Your payment provider: If Hayu was billed through your credit card, bank account, or mobile provider, contact them first to report the charge and request a refund. They can reverse unauthorised or duplicate charges immediately.

New zealand consumer authorities

• Commerce Commission: consumer.org.nz or 0800 943 600. Report misleading marketing, billing errors, or service failures.
• Privacy Commissioner: privacy.org.nz. Request account or data deletion if Hayu refuses.
• Your bank or payment provider's dispute team: Most banks have a free chargeback or dispute process. Use this if Hayu charges you after cancellation or processes a duplicate charge.

Cancelling Hayu is your right, and Stopee is here to make sure you do it correctly. Follow the steps in this guide, keep your confirmation, and if Hayu causes trouble, escalate to the authorities listed above. You deserve clarity, fair treatment, and your money back when something goes wrong.