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Cancel Premier Sports: Step-by-Step Guide
How to cancel premier sports in new zealand and understand your refund rights
What is premier sports and why you might need to cancel
Premier Sports is a sports broadcasting service that streams live and on-demand content, including Premier Sports 1 & 2 channels and LaLigaTV. If you've subscribed in New Zealand, you're likely paying in NZD for access to these channels-but accessing the service requires either a UK account or routing through a third-party platform like Amazon Prime Video or your device's app store.
Whether you've lost interest in the content, found a better alternative, or simply want to reduce your subscriptions, Stopee is here to guide you through cancelling Premier Sports step by step. Cancelling early or at the wrong time can cost you money, so understanding your options and consumer rights upfront protects your wallet and your peace of mind.
Why cancellation matters in new zealand
New Zealand consumer law gives you statutory protections when you cancel digital services. However, Premier Sports operates with UK-based terms, which means you need to know both the service's own rules and your legal rights as a Kiwi consumer. Stopee helps you navigate this complexity so you don't accidentally waive protections you're legally entitled to.
The challenge with premier sports in new zealand
Premier Sports doesn't offer a dedicated New Zealand help page or published cancellation address for Kiwi customers. Instead, cancellations are managed online through your subscription platform-whether that's the Premier Sports website, Amazon Prime Video, Apple App Store, or Google Play. This means your cancellation process depends entirely on how you signed up, and each platform has different rules and timelines.
Pricing summary and your billing options
Understanding what you're paying helps you decide whether cancelling now or waiting makes financial sense. Below are the plans and their NZD costs as of 2025.
Premier sports plans in new zealand
| Plan | Price (NZD) | Billing period | Cancellation notice required |
|---|---|---|---|
| Flexible Monthly | NZ$33.98/month | Monthly | 30 days notice |
| Annual Pay-As-You-Go | NZ$47.98/month | 12-month contract billed monthly | Binding until end of 12 months |
| Annual Pre-Paid | NZ$240 upfront | 12 months access | Mid-term cancellation may forfeit balance |
| Amazon Prime Video Add-on | NZ$31.98/month | Monthly | Varies by Prime subscription terms |
Pro tip: If you're on the flexible monthly plan, you pay the lowest per-month rate and can exit with just 30 days' notice. Annual plans lock you in longer but offer better value if you plan to stay.
How to identify where you subscribed
Before you can cancel, you need to know which platform took your payment-this determines your exact cancellation steps and which company's refund rules apply to you.
Finding your subscription source
Check your email inbox for confirmation receipts from your signup. Look for emails from Premier Sports directly, Amazon, Apple, or Google Play. You can also check your bank or credit card statement to see which company charged you. If you signed up through a browser, you likely subscribed on the Premier Sports website or Amazon Prime Video. If you used an app on your phone or tablet, you likely subscribed through Apple App Store or Google Play.
Why this matters for cancellation
Each platform has different cancellation portals, support contacts, and refund policies. Cancelling through the wrong channel might not actually cancel your subscription-you could still be charged. Stopee recommends you take a screenshot of your email confirmation and keep it until cancellation is complete and confirmed in writing.
Step-by-step cancellation process by platform
Follow the exact process for whichever platform you used to subscribe. Each platform has its own portal and timeline.
If you subscribed directly on the premier sports website
- Visit the Premier Sports website (or the UK address if prompted)
- Log in with your account email and password
- If you cannot access the website from New Zealand, you may need a VPN set to the UK
- Navigate to your account settings or subscription management
- Look for "Account", "My Subscriptions", or "Billing" in the menu
- You should see your active subscription and billing date
- Select the option to cancel or pause your subscription
- Premier Sports may ask you why you're leaving-answer honestly if prompted
- You may be offered a discount to stay; only accept if you genuinely want to continue
- Confirm cancellation and note the cancellation date
- Your access will continue until the end of your current billing cycle
- If you cancel mid-cycle on an annual plan, access typically remains until the 12-month period ends
- Request written confirmation by email
- Forward a screenshot of the cancellation confirmation to Premier Sports support
- Ask them to reply with email confirmation of your cancellation date and final billing date
- Save all emails and confirmation details for at least 12 months
- If you're charged after cancellation, this evidence proves you cancelled
Warning: If the website forces you through a VPN or blocks New Zealand access, contact Premier Sports customer support before cancelling. Do not assume your cancellation went through if the website behaves oddly.
If you subscribed via amazon prime video
- Log in to your Amazon account (Amazon.co.nz or the regional variant you use)
- Go to "Your Account" or "Account & Lists"
- Find "Subscriptions and Memberships" or "Prime Video" in the menu
- Look for "Manage subscriptions" or similar text
- Locate the Premier Sports add-on subscription
- You should see the monthly cost (NZ$31.98) and next billing date
- Click "Cancel subscription" or the equivalent option
- Amazon will ask if you want to continue; confirm you want to cancel
- You may be offered a discount-only accept if you plan to keep the subscription
- Note your cancellation confirmation number
- Amazon will display a confirmation on-screen and send you an email receipt
- Your Prime Video access continues, but Premier Sports channels will be removed at the end of your current billing cycle
- Keep your cancellation email confirmation
- If Amazon continues charging you, reply to the email with a refund request and quote your cancellation number
Pro tip: Amazon processes cancellations immediately in their system, but you'll retain access until the end of your billing cycle. If you're charged again, contact Amazon customer service-they're typically responsive and issue refunds quickly for subscription disputes.
If you subscribed via apple app store (iOS or mac)
- Open the App Store app on your iPhone, iPad, or Mac
- Tap or click your profile icon in the top right corner
- Select "Subscriptions"
- You'll see all active subscriptions linked to your Apple ID
- Tap or click "Premier Sports"
- If you don't see it listed, it may be under a different name; look for any sports streaming subscription
- Select "Cancel Subscription" or "Edit Subscription"
- Apple will confirm your choice and show your final billing date
- Confirm the cancellation
- Apple sends a confirmation email immediately to the address linked to your Apple ID
- Access continues until the end of your billing period
- Take a screenshot of the cancellation confirmation screen
- Archive this image in case you need proof of cancellation
Warning: If you delete the Premier Sports app without cancelling the subscription first, you will still be charged. The app and the subscription are separate-always cancel the subscription through the App Store settings first.
If you subscribed via google play
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select "Subscriptions"
- You'll see all active subscriptions on your Google account
- Tap "Premier Sports" or the relevant subscription
- Check the subscription name matches what you remember signing up for
- Tap "Cancel subscription"
- Google asks if you're sure; confirm yes
- You'll see your access end date
- Check your email for Google confirmation
- Google sends a cancellation confirmation email to your Google account address
- Save this confirmation email
- If you're charged again after cancellation, Google customer service will ask for this proof
Pro tip: Google Play is typically quick to process refunds if you cancel within 48 hours of your first charge on a new subscription. After that window, you forfeit the right to a refund unless you have a statutory consumer protection claim.
Understanding your refund rights in new zealand
New Zealand law gives you consumer protections even when services operate internationally. Stopee always recommends you know your legal standing before you cancel-it strengthens your position if a dispute arises.
Consumer guarantees act protections
The Consumer Guarantees Act 1993 (CGA) is your primary legal shield. It protects you regardless of what Premier Sports' UK-based terms say. Under the CGA, digital services must be of acceptable quality, fit for purpose, and delivered without unacceptable delays. If Premier Sports fails to meet these standards, you can claim a refund or cancellation.
Additionally, if you cancel within 14 days of a one-time purchase and you haven't started streaming the content, you have a statutory right to withdraw and receive a full refund. This applies even if Premier Sports' own terms say no refunds.
Refund eligibility by subscription type
Monthly subscriptions typically do not have an automatic refund window-you're paying for a service you can use immediately. However, if the service is unavailable, fails, or you're charged after cancellation, you can claim a refund as a breach of the CGA.
Annual pre-paid subscriptions are more complex. If you cancel mid-year, Premier Sports may argue you've used the service and forfeit the remaining balance. However, Stopee advises you to request a pro-rata refund anyway-the CGA allows you to claim damages for services not delivered, and if the company refuses, you can escalate to the Commerce Commission.
What to do if premier sports refuses a refund
Keep records of every email, cancellation confirmation, and charge on your bank statement. If the company refuses your refund claim, you can escalate to the Commerce Commission (comcom.govt.nz), which enforces consumer protection laws in New Zealand. You can also dispute the charge with your bank or credit card provider within 120 days of the transaction.
What happens after you cancel
Cancelling is not always immediate-understanding the timeline and what access you retain prevents confusion and costly mistakes.
Your access after cancellation
In almost all cases, your access continues until the end of your current billing cycle. If you cancel on the 5th and your billing date is the 20th, you retain access until the 20th. This is standard across all platforms and is designed to ensure you don't lose access mid-month.
If you're on an annual pre-paid plan, access typically continues until the 12-month period expires, even if you cancel immediately. You don't get a refund for the unused portion unless you have a valid claim under the Consumer Guarantees Act.
Auto-renewal and future charges
Once you cancel correctly through your subscription platform, auto-renewal stops. Premier Sports will not charge you again after your billing cycle ends, provided your cancellation was processed successfully. However, Stopee recommends you check your bank statement one month after your final billing date to confirm no charges appear. If you see a charge, contact Premier Sports or your payment platform immediately with your cancellation confirmation.
Data retention and account deletion
Premier Sports may retain your account information to fulfil billing enquiries and comply with tax laws. If you want to request deletion of your personal data or export a copy, contact their support team in writing and reference the Privacy Act 2020. Keep a copy of your request for your records.
Common mistakes to avoid when cancelling premier sports
Cancelling subscriptions is frustrating, and small oversights can leave you still paying or unable to prove you cancelled. Stopee has helped thousands of consumers avoid these costly pitfalls.
Mistake 1: deleting the app instead of cancelling the subscription
The app and the subscription are separate entities. Deleting the Premier Sports app from your phone does not cancel your subscription-you'll still be charged every month. You must cancel through your platform's subscription settings, not just uninstall the software.
Mistake 2: assuming a "pause" is the same as cancellation
Some platforms offer "pause subscription" as an option. Pausing temporarily stops your access but does not cancel-your subscription remains active and you'll resume paying after the pause period. If you want to cancel permanently, select "cancel", not "pause".
Mistake 3: not requesting written confirmation
A confirmation screen on-screen is helpful, but an email receipt is essential. If Premier Sports continues charging you, you'll need proof that you cancelled. Always forward your cancellation confirmation to the support team and ask for a written reply confirming the cancellation date and final billing date.
Mistake 4: cancelling within your binding period without understanding the penalty
If you're on an "Annual Pay-As-You-Go" plan, you're locked into a 12-month term. Cancelling mid-term may trigger an early termination fee or loss of discount. Read your plan details before cancelling to avoid surprise charges. Stopee recommends you contact Premier Sports support to ask about early exit options before you confirm cancellation.
Mistake 5: forgetting to check your final billing date
Always note the exact date you'll be charged for the last time. Mark it on your calendar and check your bank statement on that date. If a charge appears after your final billing date, dispute it immediately with proof of your cancellation.
How to ensure your cancellation is confirmed
Following these steps guarantees you have documented proof of cancellation and protects you if disputes arise later.
Cancellation confirmation checklist
| Step | Action |
|---|---|
| 1. Take a screenshot | Capture the cancellation confirmation screen showing the cancellation date and final access date |
| 2. Save the email receipt | Your platform (Amazon, Apple, Google, or Premier Sports) sends an email-archive it in a dedicated folder |
| 3. Request written confirmation | Email Premier Sports support with your cancellation details and ask them to confirm in writing |
| 4. Note your final billing date | Write down the exact date you'll be charged for the last time |
| 5. Monitor your bank statement | Check on and after your final billing date to ensure no extra charges appear |
| 6. Keep records for 12 months | Store all emails and screenshots for at least one year in case you need to dispute a charge |
Your consumer rights and how to enforce them
Understanding your legal standing empowers you to resolve disputes faster and protects you from being charged unfairly.
The consumer guarantees act in your favour
The Consumer Guarantees Act 1993 applies to all digital services supplied to New Zealand consumers, including Premier Sports. The Act requires that services are of acceptable quality, delivered within a reasonable time, and fit for the purpose advertised. If Premier Sports fails to deliver on any of these promises, you can demand a refund or cancellation without accepting the company's own refund policy.
The 14-day withdrawal period also applies. If you purchased a one-time content package and cancelled within 14 days without streaming it, you have a statutory right to a full refund, regardless of what the terms say.
If the company refuses to refund you
First, lodge a formal complaint in writing (email is acceptable) to Premier Sports support. Reference the Consumer Guarantees Act and state clearly what you're claiming (e.g., "I cancelled within 14 days of purchase without accessing the content; I claim a refund under section 16 of the Consumer Guarantees Act 1993").
If they refuse, escalate to the Commerce Commission at comcom.govt.nz. The Commission enforces consumer protection laws and can investigate whether Premier Sports breached the CGA. Stopee recommends including copies of all emails, cancellation confirmations, and bank statements.
You can also dispute the charge with your bank or credit card provider within 120 days of the transaction. Your bank will contact Premier Sports and demand proof of authorisation. If the company cannot justify the charge, your bank will reverse it.
Premier sports cancellation address and support contact
Since Premier Sports does not publish a dedicated New Zealand postal address for cancellations, your primary contact method is through the platform you used to subscribe (Amazon, Apple, Google Play) or via Premier Sports' online support portal.
How to reach premier sports support
Visit the Premier Sports website and look for "Contact Us" or "Support". You may be directed to an email address or support form. If you cannot access the website from New Zealand, use your VPN set to the UK, or contact support through whichever platform you used to pay (Amazon, Apple, Google).
For complaints related to the Consumer Guarantees Act or refund disputes, address your formal claim to Premier Sports in writing and reference New Zealand consumer law. Request a response within 14 days and keep a copy for your records.
Conclusion: take control of your subscriptions now
Cancelling Premier Sports is straightforward once you identify which platform you subscribed through and follow the correct steps. You have legal protections under New Zealand law, even though Premier Sports operates internationally. Stopee emphasises that your consumer rights-including the 14-day withdrawal period and the Consumer Guarantees Act-are enforceable regardless of what the company's terms claim.
Gather your cancellation confirmation, note your final billing date, and monitor your bank statement for the next 30 days. If you're charged after cancellation, you have evidence to dispute it and escalate to your bank or the Commerce Commission. Stopee has helped thousands of consumers cancel subscriptions they no longer want while protecting their money and their rights. Use this guide, stay organized, and take control of your wallet today.