Manage Mention

How to cancel mention and stop paying before your next billing date

What mention is and why you might need to cancel

Mention is a business-grade social listening platform that tracks online mentions of your brand, monitors competitor activity, and analyzes sentiment across the web and social media. If you run a Philippine business or manage digital marketing for an agency, you may have signed up to stay on top of what people say about your brand online. The service operates under French law, and its terms are governed by Paris-based arbitration rules, which matters if you need to escalate a dispute.

Here at Stopee, we help thousands of Philippine users cancel subscriptions that no longer serve their business goals. Mention is no exception. The platform charges a premium monthly rate, and if you've decided the monitoring data doesn't justify the cost, you deserve a clear, step-by-step path to cancel without surprise charges or billing confusion.

The real cost of mention in the philippines

Mention's Company Plan costs $599.00 USD per month, which converts to roughly ₱33,844 PHP at current exchange rates. Your actual peso amount depends on your bank's conversion fee and the daily USD/PHP rate on your billing date. Unlike consumer apps, Mention does not show PHP pricing on its official site, so you'll see the charge in US dollars on your credit card or payment platform statement.

The platform offers a 14-day free trial. After the trial ends, your account automatically converts to a paid subscription unless you cancel before day 14. This is where many users slip up: they assume the trial simply expires, but the Terms and Conditions clearly state that active cancellation is required to avoid charges.

What you get and what you've lost

The Company Plan includes advanced social listening, sentiment analysis, competitive intelligence tracking, unlimited users, 5 alerts per month, and access to 50,000 mentions. However, Mention recently retired the Publish and Respond features for new and inactive users, meaning the platform now focuses on monitoring and analytics rather than full social media management. If you subscribed expecting publishing tools, that's a legitimate reason to cancel and explore alternatives.

Why you should cancel mention now, not later

Common reasons to stop your subscription

You may have signed up for Mention during a trial period, used it briefly, and then forgotten about it. That's exactly how recurring charges add up. Others discover that the monthly cost doesn't align with their actual brand monitoring needs, or they've switched to a cheaper competitor. Some users in the Philippines face currency headaches because billing happens in USD and foreign transaction fees stack up across the year.

Whatever your reason, canceling sooner prevents another ₱33,844 charge from hitting your account. Stopee's advice is always the same: once you've made the decision to leave, act within 24 hours rather than waiting for "the right time" to cancel, because delays lead to missed windows and unwanted charges.

What happens if you delay

Your next billing date appears on your Account Settings page. If you cancel after that date, you've already paid for the full month and will not recover that amount unless Mention grants a refund within their stated policy. The service does not offer pro-rata refunds for mid-cycle cancellations based on the verified support information available. Stopping cancellation today saves you from entering another billing cycle.

Your consumer rights under philippine law

Protection through the consumer act of the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair subscription practices, deceptive billing, and automatic renewal without clear consent. Under this law, businesses must provide transparent information about charges, allow you to cancel easily, and refund money if the service fails to deliver what was promised.

If Mention continues to charge you after you've submitted a valid cancellation request, or if the platform misled you about the trial terms, you can file a complaint with the Department of Trade and Industry (DTI) Consumer Hotline. Document every step: screenshots of your cancellation request, confirmation emails, and billing statements that show post-cancellation charges. Stopee recommends keeping these records for at least 30 days after cancellation.

Your right to a refund

The Consumer Act requires businesses to honor refund requests within 30 days of your complaint if you can prove the service was not delivered as described or if you were charged without proper consent. Mention's Terms state that accounts under arbitration in Paris, but Philippine consumer law applies to transactions with Philippine residents and supersedes foreign arbitration clauses in most consumer disputes.

If you paid for a month and canceled within the first week due to a clear misrepresentation of features, request a refund via email to Mention's support team. Cite the Consumer Act of the Philippines in your request. If they refuse, escalate to the DTI.

How to cancel mention on the web

Step-by-step cancellation through your account

Mention handles cancellations through your web account dashboard. Follow these steps exactly to avoid confusion and ensure you receive a confirmation email.

1. Open your web browser and log in to your Mention account using your email and password.
   • If you've forgotten your password, click "Forgot password?" and follow the reset link sent to your email.
2. Navigate to your Account Settings by clicking the user icon or menu in the top-right corner.
   • Look for a gear icon or "Settings" label - the exact position varies slightly by account type.
3. Select the "Subscription" or "Billing" tab from the left-hand menu.
   • This tab displays your current plan, next billing date, and cancellation options.
4. Locate the "Cancel subscription" button or link on the Subscription page.
   • Warning: Some accounts show a "Pause" option instead of direct cancellation. If you see this, choose "Pause subscription" to temporarily halt charges, then confirm in the next screen that you want to cancel permanently, not just pause.
5. Click the cancel button and complete every confirmation prompt that appears.
   • Mention may ask you why you're leaving or offer a discount code to stay. These are optional - you do not need to accept any offer to finalize cancellation.
6. Wait for the confirmation screen that says your subscription will end.
   • This confirmation is critical. Screenshot it immediately and record the date and time shown.
7. Check your email within 5 minutes for a cancellation confirmation from Mention.
   • If you don't receive it within 15 minutes, log back in and verify that your Subscription tab now shows "Cancelled" or "Active until [date]".

If you subscribed through a third-party payment platform

Pro tip: If you originally subscribed through the Apple App Store, Google Play, or a reseller, you must cancel through that same platform, not through Mention's website. Canceling on the web while your subscription runs through the App Store leaves the App Store subscription active and continues charging you.

For App Store: open the Settings app on your iPhone or iPad, tap your name, select "Subscriptions," find Mention, and tap "Cancel Subscription." For Google Play: open the Google Play app, tap your profile icon, select "Subscriptions," find Mention, and tap "Cancel Subscription." For other payment platforms, log into that service directly and remove Mention from your active subscriptions.

What to do immediately after cancellation

Verification and documentation

Cancellation feels final when you click the button, but your work isn't finished. You must verify that Mention has actually stopped billing and protect yourself against accidental re-charges.

Within 24 hours of canceling, log back into your Mention account and check the Subscription tab. It should display a message like "Your subscription will end on [date]" or "Subscription cancelled." Take a fresh screenshot showing this status. If the page still shows your plan as "Active," something went wrong during cancellation, and you need to contact Mention support immediately.

Next, check your email for the cancellation confirmation from Mention. If you received one, download and save it as a PDF. This is your proof that you canceled on a specific date and time. Add it to a folder labeled "Mention Cancellation" alongside your screenshots for easy access if a billing dispute arises.

Monitor your next billing date

Mark your calendar for the day after your subscription end date shown in Mention's confirmation. On that day, check your bank statement or credit card statement online. Verify that no new charge from Mention appears. Even though you canceled, it's wise to double-check because billing system delays occasionally happen.

If a charge does appear after your cancellation end date, contact Mention support within 24 hours and attach your cancellation confirmation screenshot. Most legitimate charges can be reversed if you can prove the cancellation was processed before the billing cycle. Stopee has seen hundreds of cases where a quick email to support resolves phantom charges within 3 business days.

Refund process and timeline

When mention refunds partial payments

Mention's Terms and Conditions do not explicitly promise pro-rata refunds for mid-cycle cancellations. This means if you cancel on day 15 of a 30-day month, you typically won't recover the second half of the month's payment based on standard SaaS policy. However, exceptions exist if you can prove a billing error, a platform outage, or misrepresentation of features.

To request a refund, email Mention's support team at support@mention.com with the subject line "Refund request - [Your account email]." Include your cancellation confirmation, the date you canceled, and the specific reason for the refund request. Mention that you are a Philippine consumer and reference the Consumer Act of the Philippines (Republic Act No. 7394) if Mention charged you after your cancellation was processed.

Pro tip: Keep your email tone professional and fact-based. Mention is more likely to approve a refund if you present clear evidence rather than frustration. Most refunds, if granted, process within 5 to 10 business days to your original payment method.

Escalation if mention refuses

If Mention denies your refund request or stops responding within 7 days, escalate to the Department of Trade and Industry (DTI). File a complaint at www.dti.gov.ph or call the DTI Consumer Hotline at 1-386-DTI (1-386-384). Provide copies of all emails, screenshots, and bank statements showing the disputed charge. The DTI will investigate and may require Mention to refund you if they find a violation of the Consumer Act.

Pricing table for reference

Common mistakes that cost you money

Canceling a subscription sounds simple, but people trip up on the same pitfalls repeatedly. Learning what goes wrong helps you avoid becoming another statistic.

The first mistake is assuming your trial automatically ends without action. It doesn't. Mention's terms explicitly state that you must cancel before day 14, or you are charged automatically. The second error is canceling on the web when you subscribed through the App Store or Google Play. Your web cancellation means nothing if the App Store subscription still runs. You have to cancel in both places or you'll be billed twice.

A third trap is not keeping documentation. Screenshots and confirmation emails are your only proof if a dispute arises. The fourth mistake is canceling but never checking your bank statement on the new billing cycle. Bills sometimes process despite cancellations due to timing delays, and catching them early saves you from a mountain of back-and-forth emails.

Finally, many users email support but never follow up if they don't hear back within 48 hours. Mention's support operates via email only - there is no live chat or phone support listed in the verified data. If your cancellation email goes unanswered for more than 3 business days, Stopee recommends resending it and copying the request across to the DTI as a notice of intent to escalate. This usually triggers a faster response.

Cancellation checklist for peace of mind

Use this checklist before and after canceling to ensure nothing falls through the cracks.

• Check your next billing date in Account Settings > Subscription before canceling.
• Export or download any reports, data, or mention history you need for your records.
• Log in through the web (not App Store or Google Play) if you subscribed on the web.
• Navigate to Account Settings > Subscription and find the Cancel button.
• Complete every confirmation prompt until the page confirms cancellation.
• Screenshot the confirmation page showing your subscription end date.
• Wait for the confirmation email from Mention and save it as a PDF.
• Mark your calendar for the billing cycle end date plus one day.
• Check your bank statement on that date to confirm no new charge appears.
• If a charge appears, email support within 24 hours with your cancellation screenshot.
• Save all documentation for 90 days in case a dispute needs DTI escalation.

Final steps and support contact details

Where to reach mention for cancellation help

If you run into trouble during cancellation, Mention's support team operates via email. Send your cancellation-related questions to support@mention.com. You can also try the main phone number (646) 568-9834, though no live chat or Philippine-specific support hours are listed in the verified data. Expect responses during standard US business hours (9 AM to 5 PM US Eastern Time), which means a 24-hour delay for Philippine inquiries is normal.

Warning: Do not rely solely on phone support for cancellation. Always send a follow-up email documenting your cancellation request with screenshots. Phone calls leave no paper trail, and if a billing dispute arises, Mention support will ask for written proof of your cancellation request.

Escalation contact for disputes

If Mention refuses to stop billing or denies your refund request, escalate through the Department of Trade and Industry (DTI) Consumer Complaint Center. You can file a complaint online at www.dti.gov.ph/ccc, by phone at 1-386-DTI (1-386-384), or in person at your nearest DTI regional office. Provide all documentation: cancellation screenshots, confirmation emails, bank statements, and copies of your support emails. The DTI typically responds within 30 days and has authority to compel refunds if they find a consumer protection violation.

Why stopee exists for moments like these

Subscription cancellation should be straightforward, but companies often design it to be frustrating and time-consuming. Stopee has helped thousands of consumers in the Philippines navigate cancellations, avoid surprise charges, and recover money after billing errors. This guide is part of that mission: to give you the information and confidence to take control of your subscriptions without losing time or money to dark patterns and confusion.

Mention is a powerful tool for brands that need it, but once you've decided it's no longer worth the cost, your cancellation should be final and clean. Follow the steps above, keep your documentation, and reach out to Stopee or the DTI if you encounter resistance. You have the right to cancel, and you have the tools to enforce it.