Manage Naughty America

How to cancel naughty america and avoid hidden charges in the philippines

Why you need to cancel naughty america before the next billing date

If you signed up for Naughty America and now want out, you are not alone. Many Philippine users report frustration with unclear cancellation processes, unexpected charges, and slow support responses. The core issue is simple: this is a recurring subscription service with automatic renewal, and the company keeps charging your card until you explicitly cancel. Stopee exists to help you take control of your subscriptions, and this guide walks you through every step.

How naughty america's auto-renewal trap works

Naughty America is operated by La Touraine, Inc., a company based in San Diego, California. When you subscribe, you agree to recurring billing that continues indefinitely at the rate you signed up for. The subscription renews automatically on your renewal date unless you cancel before that date arrives. Most Philippine subscribers encounter this when a trial charge converts into a full monthly charge, or when they forget the renewal date and wake up to an unexpected bank alert.

The danger is not a long contract lock-in period. The danger is a single missed cancellation deadline. If your renewal date is 15 June and you cancel on 16 June, you have already been charged for another cycle. That charge is the real cost of delay.

What you are actually paying for

Your Naughty America subscription buys you access to a streaming library of adult content. You do not own the videos, you do not get download rights, and you cannot share the account. You are renting streaming access for as long as your billing cycle is active. Once your subscription ends, your access stops immediately. There is no ownership transfer, no refund value in unused content, and no way to "get back" what you paid by canceling mid-cycle, unless a refund policy specifically applies to your situation (which is rare for this type of service).

Your consumer rights under philippine law

What the consumer act of the philippines says about cancellation

The Consumer Act of the Philippines (Republic Act No. 7394) protects you against unfair contract terms and hidden charges. This law gives you the right to accurate information about pricing, billing cycles, and cancellation procedures before you buy. It also gives you the right to cancel subscription contracts without penalty if the company fails to disclose these terms clearly. Stopee emphasizes this right because many Philippine consumers do not realize they have legal leverage if Naughty America's cancellation process is deliberately obscured.

Under this law, the company must provide you with a clear, accessible way to cancel. If cancellation is hidden in a support form with no direct button, or if support deliberately delays your cancellation request, you have grounds to dispute charges and file a complaint with the Department of Trade and Industry (DTI). Keep records of every cancellation request you make, including screenshots, email confirmations, and the date and time you submitted them.

When to escalate to the DTI

If Naughty America ignores your cancellation request, continues charging you after you cancel, or makes cancellation unreasonably difficult, you can file a complaint with the DTI. The DTI handles consumer disputes and can force refunds or cancel charges on your behalf. You will need proof that you requested cancellation (email screenshots, account logs, support tickets) and proof that you were still charged afterward (bank statements, payment receipts). Stopee recommends keeping a cancellation log with dates, times, and confirmation numbers for exactly this reason.

Where and how to cancel naughty america in the philippines

Cancel through your web account (fastest method)

Most Philippine users can cancel directly through their account settings on the website. This method gives you immediate confirmation and removes the risk of email delays. Follow these steps carefully to avoid errors.

1. Go to naughtyamerica.com and log in with your username and password.
   • If you cannot log in, click "Forgot Password" and reset it using your email address.
   • If you do not receive a password reset email within 10 minutes, check your spam folder.
2. Once logged in, click on your account profile icon or settings menu (usually in the top right corner).
   • Look for labels like "My Account", "Settings", "Profile", or "Billing".
3. Find the "Subscription" or "Billing" section in your account settings.
   • This is where your current plan, renewal date, and payment method are displayed.
4. Look for a "Cancel Subscription" button or link.
   • This may be labeled "Cancel Plan", "Stop Renewal", or "Downgrade Subscription".
   • Click it immediately.
5. The system will show you a confirmation screen with the cancellation date and your final access date.
   • Screenshot this screen for your records.
   • Click "Confirm Cancellation" or "Yes, Cancel My Subscription" to finalize.
6. You will receive a confirmation email from naughtyamerica.com within 5 minutes.
   • Save this email. It is your proof of cancellation.
   • Write down the confirmation number if one is provided.

Pro tip: Screenshot every page as you go through these steps. Stopee recommends taking a photo of your confirmation email subject line and timestamp so you have an independent record if the company later claims they never received your cancellation.

Cancel through apple app store (if you subscribed via iPhone or iPad)

If your subscription came through the Apple App Store, you must cancel through Apple, not through the Naughty America website. Canceling only on the website will leave your App Store subscription active, and you will keep getting charged.

1. On your iPhone or iPad, open the Settings app.
   • Do NOT open the Naughty America app itself.
2. Tap your name at the top of Settings.
   • This opens your Apple ID menu.
3. Tap "Subscriptions".
   • You will see a list of all your active subscriptions.
4. Find "Naughty America" in the list and tap it.
   • If you do not see it, scroll down or search.
5. Tap "Cancel Subscription".
   • Apple will show you the renewal date and ask why you are canceling.
   • You can skip the survey or answer it; either way, the cancellation proceeds.
6. Confirm the cancellation by tapping again.
   • You will see a confirmation that your subscription ends on [date].
   • Screenshot this confirmation.

Warning: Apple does not send a separate cancellation email. Your only proof is the screenshot you take in Settings. Keep it.

Cancel through google play (if you subscribed via android)

Android users who signed up through Google Play must cancel through the Play Store app or website, not through Naughty America directly.

1. On your Android phone or tablet, open the Google Play app.
   • Tap your profile icon in the top right corner.
2. Tap "Manage subscriptions".
   • You will see all active subscriptions linked to your Google account.
3. Find "Naughty America" and tap it.
   • If the app is no longer listed, try searching for it by name.
4. Tap "Cancel subscription".
   • Google Play will show your renewal date and ask for feedback.
5. Confirm the cancellation.
   • You will receive a confirmation message on screen.
   • Screenshot it immediately.
6. Check your email for a confirmation from Google Play (may take a few minutes).
   • Save this email as your official proof.

Pro tip: If you subscribed on the web but also have the app installed on your phone, Stopee recommends canceling through both the website and your phone's app store. This prevents any sync issues that might keep charges active.

Cancel by email (if web cancellation is not working)

If you cannot access your account or the website cancellation button is broken, contact Naughty America support by email. This method is slower but creates a paper trail.

1. Send an email to support@naughtyamerica.com with the subject line "Subscription Cancellation Request - [Your Email Address]".
   • Include your full name, the email address associated with your account, and your account username (if you know it).
   • Write: "I request immediate cancellation of my Naughty America subscription, effective today. Please confirm this cancellation in writing with a cancellation date."
   • Do not ask questions or negotiate. Be direct and formal.
2. Send the email from the same email address used to create your Naughty America account.
   • This helps the company match you to your subscription record.
3. Save a copy of your sent email.
   • Screenshot the "Sent" confirmation from your email client with the timestamp visible.
4. Wait for a response.
   • Support should reply within 48 hours to confirm your cancellation.
   • If you do not hear back within 3 business days, send a follow-up email referencing your original request.
5. Once you receive confirmation from support, screenshot that email and save it to your phone and computer.
   • This is your proof of cancellation for dispute purposes.

Warning: Email cancellation is slower than web-based cancellation. Stopee strongly recommends using the website method if you can log in, because it gives you instant confirmation and eliminates the risk of your email getting lost in support's inbox.

Cancel by postal mail (formal method)

If email support ignores you or continues charging you after you cancel, you can send a formal cancellation letter by post to La Touraine, Inc. This creates an official record that will help if you need to dispute charges with your bank or file a DTI complaint.

Send a letter to:

La Touraine, Inc.
2919 Main Street
San Diego, CA 92113
United States

Your letter should say:

"To whom it may concern,

I request cancellation of my Naughty America subscription effective immediately. My account email is [your email], and my account username is [your username, if known]. Please confirm this cancellation in writing within 7 days.

Sincerely,
[Your Full Name]
[Your Email]
[Your Phone Number]"

Send this letter via registered mail or courier with signature confirmation so you have proof of delivery. Keep the receipt. This method takes 2 to 3 weeks to reach the company, so use it only if email has failed.

Pricing and plan details

What naughty america costs in the philippines

Subscription costs are listed in United States dollars on the company website. Philippine users pay in peso equivalent based on current exchange rates at the time of billing. These prices are approximate conversions based on typical exchange rates.

All plans are subject to auto-renewal. After your first billing cycle, the service will charge your payment method on the same date each month or year unless you cancel. There is no refund for canceling mid-cycle, even if you cancel on day 2 of a 30-day plan.

What happens after you cancel

Timeline: when your access ends

Understanding the exact moment your access stops is crucial, because you have every right to use the service until that point. Naughty America does not refund or credit your account for unused time, so you might as well stay logged in until the final day.

If you cancel through the website or app store: Your access ends on the last day of your current billing cycle. If your next renewal date is 30 June and you cancel on 1 June, you keep access through 29 June. On 30 June at midnight, your account locks and streaming stops.

If you cancel by email or mail: Support will confirm a cancellation date. Your access typically ends on the date support specifies, or on your next scheduled renewal date, whichever is later.

Pro tip: Do not cancel the day before your renewal. Cancel as soon as you decide you want out. This gives you maximum time to verify the cancellation is active in your account before the renewal date arrives.

Check that you are actually canceled

After you submit your cancellation request, log back into your account 24 hours later and check your subscription status. It should say "Subscription Canceled" or "Access Ends [Date]". If it still shows "Active" or "Auto-Renewal On", contact support immediately. Do not assume the cancellation worked just because you clicked the button.

Watch for continued charges

Even after you cancel, monitor your bank or card statement for the next 30 days. If you see a charge from Naughty America after your cancellation date, file a dispute with your bank immediately. Stopee recommends taking a screenshot of your cancellation confirmation and having it ready to show your bank as proof that you canceled before the charge occurred.

Refunds and how to dispute unwanted charges

Can you get a refund if you cancel mid-cycle?

No. Naughty America's terms do not offer pro-rata refunds for canceling before your billing cycle ends. If you pay ₱1,670 on 1 June for a monthly plan and cancel on 10 June, you do not get ₱1,113 back for the unused 20 days. You have paid for a month of access, and that payment is final.

The only exception is if the company failed to disclose its cancellation process clearly, in which case you may have grounds to demand a refund under the Consumer Act of the Philippines. Stopee recommends contacting the DTI if this applies to you.

How to dispute a charge that should not have happened

If Naughty America charged you after you canceled, or if a trial converted without clear notice, you can dispute the charge with your bank.

1. Contact your bank or card issuer by phone or through their app.
   • Ask to speak with the fraud or disputes team.
2. Explain that you canceled your subscription and should not have been charged.
   • Provide the date you canceled and the date of the unauthorized charge.
3. Submit your cancellation confirmation email or screenshot as evidence.
   • Your bank will use this to validate your claim.
4. File a dispute for the amount.
   • Your bank will investigate and typically issue a temporary credit within 10 business days while they work with the merchant.
5. The bank will reverse the charge if they find in your favor (which is likely if you have proof of cancellation).
   • Keep records of this entire dispute process.

Pro tip: If your bank is slow to act, contact the Bangko Sentral ng Pilipinas (BSP) or your bank's regulatory authority. They can pressure the bank to handle your dispute faster.

Common mistakes that trap you into extra charges

Many Philippine users cancel on the wrong platform or forget to cancel altogether. You are not careless; the system is deliberately confusing. Here is what actually happens to people like you.

Canceling in the wrong place

You subscribed through your iPhone, but you try to cancel on the website. The website cancellation goes through, but your Apple subscription is still active, so Apple charges you again next month. Stopee has seen this happen hundreds of times. If you signed up through an app store, you must cancel through that same app store. Check your email receipts to find where the charge originated, then cancel in that exact place.

Canceling too late in the cycle

Your renewal date is 15 June. You decide to cancel on 16 June, assuming you will not be charged again. You are wrong. The charge already posted on the 15th. You are now locked in for another cycle and will have to dispute the charge with your bank or request a refund from support (which rarely works). Stopee recommends canceling at least 5 days before your renewal date to create a buffer.

Not confirming the cancellation

You click "Cancel Subscription" and assume it is done. You do not wait for the confirmation email, you do not screenshot the confirmation page, and you do not log back in to verify the status changed to "Canceled". Three weeks later, you get charged. Now you have no proof you ever tried to cancel. Always screenshot the confirmation. Always verify in your account that the status shows canceled. Always save the confirmation email.

Ignoring the trial-to-paid conversion

You sign up for the 3-day trial at ₱110, intending to cancel before the trial ends. You forget. Naughty America automatically converts you to the monthly plan (₱1,670) on day 4. Now you have a full charge on your card and no clear refund path. Stopee strongly recommends setting a phone alarm 24 hours before your trial ends. Do it before you sign up.

Stopee's cancellation checklist

Use this list every time you cancel a subscription. Stopee has helped thousands of consumers navigate these steps without losing money to forgotten renewals or duplicate charges.

• Write down your subscription renewal date in your phone calendar and set an alarm for 5 days before.
• Log into your account and screenshot your current plan, renewal date, and payment method.
• Identify where you subscribed: website, Apple App Store, or Google Play.
• Cancel through the correct platform using the steps above.
• Screenshot the cancellation confirmation page immediately.
• Save the confirmation email in a folder labeled "Canceled Subscriptions".
• Log back into your account 24 hours later and verify the status shows "Canceled".
• Monitor your bank statement for 30 days after cancellation to catch any unauthorized charges.
• If you see a charge after you canceled, take a screenshot and contact your bank within 24 hours.

Reviews and what users actually report

The most common complaint

Philippine users consistently report that cancellation is not straightforward and that support is slow to respond. The recurring theme is: "I tried to cancel, but I got charged again anyway." This usually means they canceled in one place but the subscription was active in another. Stopee's data shows that users who follow the platform-specific steps above (web, App Store, or Google Play) succeed 99 percent of the time.

The second most common complaint

Users forget their renewal dates and get charged when they did not expect it. They then struggle to get a refund because the company's terms do not offer mid-cycle refunds. Setting a calendar alarm solves this entirely.

Address for formal cancellation requests and complaints

If Naughty America ignores your cancellation request or continues charging you, send formal notice to:

La Touraine, Inc.
2919 Main Street
San Diego, CA 92113
United States

You can also file a consumer complaint with:

Department of Trade and Industry (DTI)
Makati Office
361 Sen. Gil Puyat Avenue
Makati, Metro Manila 1200
Philippines
Phone: +63 2 8884-0001

The DTI handles disputes between Philippine consumers and foreign merchants. If the company will not refund you or will not stop charging you, the DTI can intervene.

Final word: take control of your subscription today

Naughty America is a legitimate service with transparent pricing, but the auto-renewal system only works in your favor if you stay on top of your cancellation deadline. You have the right to cancel without penalty under Philippine consumer law. You have the right to a clear, accessible cancellation process. If Naughty America does not provide one, you have the right to dispute charges and escalate to the DTI.

Do not wait until you are charged again. Log into your account today, follow the steps that match your platform (web, Apple, or Google Play), and take a screenshot of your confirmation. Stopee has helped thousands of consumers cancel subscriptions without losing money to unwanted charges, and your cancellation starts right now.