Manage Naughty America

How to cancel naughty america in new zealand in 2025

What is naughty america

Naughty America is an adult entertainment subscription service operated by La Touraine, Inc. You access video content and network sites through recurring monthly or annual plans billed in USD.

How the service works

The platform delivers streaming access online via its website and affiliated network sites. You choose between trial periods, monthly subscriptions, or annual passes with optional bonus site access. Most users pay in USD, and your card issuer converts the charge to New Zealand dollars at the prevailing exchange rate.

Who typically cancels and why

People cancel Naughty America for many reasons: budget constraints, accidental sign-ups, unwanted auto-renewal after a trial, or simply no longer using the service. Whatever your reason, Stopee understands that cancelling should be straightforward and pressure-free. We guide you through the exact steps so you take back control of your billing.

Naughty america pricing and subscription plans

Understanding what you are paying helps you decide whether to stay or cancel with confidence.

Current subscription options

Pricing notes for new zealand customers

Naughty America charges exclusively in USD. Your New Zealand bank or card issuer converts the amount to NZD at their exchange rate, which may include a markup. You receive no NZD pricing from the company itself, so the exact cost in dollars varies daily. Keep your credit card statement handy when you contact support about charges or cancellation timing.

Why you might want to cancel

Cancellation reasons are personal and valid, from financial pressure to simply changing your mind.

Common reasons people cancel

• Signed up for a trial but forgot to cancel before auto-renewal kicked in
• Accidentally purchased a higher-tier plan
• Budget constraints or shifting priorities
• No longer using the service enough to justify the cost
• Found an alternative platform or prefer not to subscribe
• Unhappy with content library changes or service quality

When to cancel

The ideal time to cancel is before your next billing date. If you are charged today and your renewal is in 30 days, cancel now to ensure you will not be billed again. Do not wait until the day before renewal. Stopee recommends cancelling at least 3-5 business days before your cycle ends to allow processing time and receive confirmation before the next charge hits your account.

How to cancel naughty america step by step

Cancellation via the official support portal is the most direct and documented method.

Cancellation via the support portal (recommended method)

1. Visit the Naughty America account cancellation page at support.latouraineinc.com/account/cancel.
   • Use a browser on any device (phone, tablet, or desktop).
   • Make sure you have your login credentials ready.
2. Enter your Naughty America account email address and password.
   • Use the exact email you registered with, including spelling and capitalization.
   • If you have forgotten your password, click the password reset link on the login screen first.
3. Follow the on-screen cancellation steps once you log in.
   • The system may ask you to confirm your cancellation or select a reason.
   • You may see retention offers or discounts; ignore these if you want to cancel.
4. Submit your cancellation request.
   • Click the final "confirm" or "cancel subscription" button.
   • Wait for the page to reload with a success message.
5. Check your email for a cancellation confirmation.
   • Look in your inbox and spam folder within 30 minutes.
   • The confirmation will state your cancellation date and when access ends.
   • Pro tip: Save or screenshot this confirmation email for your records.

Cancellation via customer support contact

If the support portal does not work or you prefer direct contact, reach out to Naughty America's customer support team. La Touraine, Inc. operates the service and handles billing inquiries. Include your account email, the reason for cancellation, and request written confirmation. Warning: Email support may take 2-7 business days to respond; use the portal if you need urgent cancellation before your renewal date.

App-based cancellations (important clarifications)

If you subscribed through Apple's App Store or Google Play, cancellation must still happen through the Naughty America support portal or via direct support contact. Neither the App Store nor Google Play provides a verified cancellation option for this service.

• iOS/Apple users: Do not assume that cancelling an app removes your subscription. You must use the support portal or email support.
• Android/Google Play users: Similarly, deleting the app or managing subscriptions through Google Play does not confirm cancellation. Use the official Naughty America support channel.
• Pro tip: If you subscribed via an app, still cancel through the support portal, then contact Apple or Google separately to request a refund of any charges within their respective refund windows (typically 14-30 days).

What happens after you cancel

Cancellation is not instantaneous; you retain access until your billing cycle ends.

Your access after cancellation

When you submit your cancellation through the support portal, your access does not immediately disappear. You retain full access to the service until the end of your current billing cycle. If you cancel on the 15th of the month but your billing cycle runs from the 1st to the 30th, you keep access until the 30th. After that date, the service locks you out and you are no longer billed.

Your account and data after cancellation

Cancellation halts future auto-renewal charges but does not automatically delete your account or personal data. Your profile, viewing history, and account details remain in Naughty America's system unless you specifically request deletion. If you want your account fully removed or data deleted, contact customer support with a data deletion request and ask for written confirmation of completion. Stopee advises keeping that confirmation in case disputes arise later.

Future sign-ups

After cancellation, you can always re-subscribe using the same email address or a different one. There is no permanent block on re-registration. However, Stopee recommends waiting at least a few days after cancellation clears before resubscribing to avoid billing complications.

Refund eligibility and how to claim one

Refunds are not guaranteed, but you have options and protections under New Zealand law.

General refund policy

Naughty America typically treats all purchases as final and non-refundable. This applies to accidental purchases, change of mind, or buyer's remorse. However, refunds are possible if you were incorrectly or fraudulently charged, billed twice for the same period, or charged after you cancelled.

When you might qualify for a refund

• Duplicate or erroneous charges (billed twice in one cycle)
• Charges that continued after successful cancellation
• Fraudulent or unauthorized transactions on your account
• Service failure or content unavailable for extended periods

How to request a refund

1. Contact Naughty America customer support via the La Touraine, Inc. support email.
   • Include your account email, the date of the charge you dispute, the amount, and clear explanation of why you believe it was in error.
   • Attach a screenshot of your credit card statement showing the charge.
2. Request a response within 14 business days.
   • Naughty America should acknowledge your request and investigate.
   • If you receive no response, escalate to your bank or card issuer.
3. If the company refuses the refund, file a chargeback or dispute with your bank.
   • Provide your bank with all correspondence with Naughty America and evidence of the error.
   • Your bank's dispute resolution process typically takes 30-60 days.

New zealand consumer law and your protection

Under the Consumer Guarantees Act 1993, services supplied to you in New Zealand must be of acceptable quality, fit for purpose, and provided with reasonable care and skill. Although Naughty America is an overseas service, if you are a New Zealand consumer, these protections apply to your purchase. If the service was not delivered as promised or failed significantly, you have grounds to demand a refund or credit. Additionally, the Fair Trading Act 1986 prohibits misleading conduct; if Naughty America misrepresented features or auto-renewal terms, you can lodge a complaint with the Commerce Commission or seek advice from a community law centre.

Common mistakes to avoid when cancelling

Cancellation feels stressful when you are concerned about being charged again, so mistakes happen easily; awareness prevents regret.

Delaying until the last moment

Do not cancel on the day your renewal is due. By then, the charge may have already posted. Cancel at least 3-5 business days before your cycle ends so the support team has time to process your request and confirm it before your next charge is applied.

Assuming the app deletion cancels the subscription

Deleting the Naughty America app from your phone does absolutely nothing to your subscription. The app is just the user interface. Your billing agreement with La Touraine, Inc. continues until you formally cancel through their support portal or customer service. Warning: Many users delete the app thinking they have cancelled, then are shocked to see a charge on their statement weeks later.

Forgetting to save your confirmation email

After you cancel, you receive a confirmation email. If you delete it or it goes to spam, you have no proof of cancellation if a charge later appears. Save or screenshot the confirmation, including the cancellation date and effective date. Stopee recommends forwarding it to yourself from a backup email as well.

Not checking your statement after cancellation

Verify that no charge appears on your credit card in the days following your expected renewal date. If a charge posts after cancellation, contact your bank and Naughty America support immediately with your cancellation confirmation as proof.

Ignoring retention offers

The cancellation page may display discount offers to keep you subscribed. Ignore them unless you genuinely want to stay. Do not assume accepting a discount completes cancellation; it extends your subscription. If you want to cancel, do not click any discount link.

Timeline and what to expect

Knowing the timeline reduces anxiety and prevents missed deadlines.

Cancellation processing timeline

• Immediately: You submit your cancellation request through the support portal.
• Within 30 minutes to 2 hours: You receive a confirmation email from Naughty America or La Touraine, Inc.
• Until end of billing cycle: You retain full access to the service.
• On the cycle end date: Your access stops and no new charge is applied to your card.
• If charged after cancellation: Contact support and your bank within 30 days of the erroneous charge.

Your checklist before and after cancellation

Use this checklist to ensure a smooth cancellation and avoid surprises.

Reviews and user experiences

Real feedback from users reflects common experiences with Naughty America.

What users report

Customers generally praise content variety and streaming quality but frequently mention frustration with auto-renewal and difficulty with cancellation. Many report that the support portal works smoothly, while others have experienced email support delays. Users in New Zealand note that USD billing and exchange rate fluctuations add to the overall cost. Stopee has reviewed dozens of user reports and found that most cancellations succeed when users follow the support portal method and cancel 5 or more days before renewal.

Common praise and complaints

• Positive: Content library is extensive and regularly updated
• Positive: Streaming quality is reliable for most users
• Negative: Auto-renewal is not obvious during signup
• Negative: Email support takes days to respond
• Negative: USD billing makes costs unpredictable for NZD customers

Comparison: similar subscription services

If you are cancelling Naughty America, you may be considering alternatives or simply moving away from adult streaming subscriptions.

Your consumer rights in new zealand

You have legal protections even when dealing with overseas services.

Consumer guarantees act

The Consumer Guarantees Act 1993 protects you as a New Zealand consumer. Services must be fit for purpose, of acceptable quality, and delivered with reasonable care. If Naughty America fails to deliver promised content, suffers repeated outages, or misrepresents features, you can demand compensation or a refund. Write to the company in writing, stating your complaint and the Act section you rely on. If they refuse, you can escalate to your local District Court or seek free advice from a community law centre.

Fair trading act

This Act prohibits misleading or deceptive conduct in trade. If Naughty America misled you about auto-renewal terms, pricing, or cancellation difficulty, you can file a complaint with the Commerce Commission. The Commission investigates and can force the company to refund you or change their practices.

Chargeback and dispute rights

Your bank or card issuer has a responsibility to protect you against unauthorized or fraudulent charges. If Naughty America continues billing after you cancelled and the company refuses to refund you, contact your bank and request a chargeback. Provide your cancellation confirmation and all correspondence. Your bank will investigate and reverse the charge if evidence supports your claim. Stopee strongly recommends keeping all documentation for at least 90 days after cancellation.

Contact information and escalation

If cancellation stalls, here is where to escalate.

La touraine, inc. corporate details

Naughty America is operated by La Touraine, Inc., a US-based company. There is no dedicated New Zealand postal address. Contact the company exclusively through their support portal or customer support email. If you need to escalate a refund dispute or unresolved billing issue, you can file a complaint with:

• Commerce Commission (New Zealand): complaints.nz or phone 0800 943 600 for misleading conduct or unfair contract terms
• Community Law Centres: Free legal advice for consumer disputes (website: communitylaw.org.nz)
• Your bank or card issuer: For chargeback or fraud disputes
• Internet NZ or DigitalNZ: If the service uses deceptive online practices

Support portal URL

Use this link to cancel or contact support: support.latouraineinc.com/account/cancel.

Final thoughts on cancelling with confidence

Cancelling a subscription should never feel like a battle. You have made a choice, and Stopee is here to make that choice final and stress-free. Follow the steps in this guide, save your confirmation, and monitor your statement. If Naughty America charges you after cancellation, you have the law on your side and multiple escalation paths. Most importantly, remember that thousands of New Zealand consumers cancel subscriptions successfully every month using these exact methods. Stopee has helped countless users like you take back control of their billing and their peace of mind. Your cancellation is your right, and your consumer protections are real.