Manage Harvest

How to cancel harvest and stop the automatic charges

What harvest is and why you might want to cancel

Harvest is a time tracking and invoicing platform designed for freelancers, teams, and agencies. If you signed up expecting project time logs, invoices, reports, and team billing tools, this guide will walk you through every step to cancel your account without confusion or surprise charges.

The service offers three tiers: a free plan with limited features, a Teams plan priced per seat, and a custom Enterprise plan for larger organisations. Harvest operates on automatic monthly or yearly billing, meaning charges renew unless you cancel before your next billing date.

The core features people pay for

Most users subscribe to Harvest for unlimited team seats, advanced reporting, invoicing and payment integrations, accounting software connections, and priority email support. The free plan caps you at 1 seat and 2 projects, which works for testing but rarely scales for client billing workflows or multi-person teams.

People typically cancel Harvest when they switch to a different time tracking tool, no longer need invoicing features, or want to reduce software costs before an annual renewal kicks in. If you need alternatives, consider tools like Jibble, Timely, MinuteDock, or DeskTime.

Availability and pricing in the philippines

Harvest is fully accessible in the Philippines via web browser, iOS App Store, and Google Play. The official support email is support@harvestapp.com, though local live chat support is not published. This means your email records and screenshots become critical if a charge appears after you thought cancellation was complete.

According to Harvest's terms, subscription fees are non-refundable once paid. However, Philippine consumer law gives you rights to cancel within cooling-off periods and to dispute charges if the service was never provided. Stopee understands that clarity on these rules protects you before you hit cancel.

Your rights as a consumer in the philippines

Before you cancel, know what Philippine law guarantees you.

Consumer act of the philippines (Republic act no. 7394)

The Consumer Act of the Philippines protects you against unfair billing, deceptive practices, and non-performance of services. Key protections include the right to cancel within reasonable notice, the right to dispute unauthorized charges, and the right to request a refund if the service was not delivered or was defective.

If Harvest charges you after you cancel and responds with silence or refusal, you can escalate to the Department of Trade and Industry (DTI) Consumer Welfare Group. Filing a complaint costs nothing and triggers an official investigation.

When you qualify for a refund

Although Harvest states subscription fees are non-refundable, Philippine consumer protection law creates exceptions. You qualify for a refund if:

• You cancel within 14 days of purchase (trial period rule)
• You are charged after you successfully cancel
• The service was never activated or was unavailable during your billing period
• You can prove unauthorized billing or duplicate charges

Stopee recommends keeping all screenshots, cancellation confirmations, and billing statements. These are your leverage if you need to dispute a charge later.

How to cancel harvest on the web

If you subscribed directly through Harvest's website, follow this exact path to close your account safely.

Step-by-step web cancellation

1. Log in to your Harvest account at getharvest.com using your email and password.
2. Click your profile icon in the top right corner, then select Settings from the dropdown menu.
3. In the left sidebar, click Billing to open your billing and subscription page.
4. Scroll down and locate the Close my account or Close account button.
   • If you see a confirmation modal, select Close my account immediately (not the delayed option).
5. Review the warning text. Harvest will confirm that your account data cannot be recovered after closure.
6. Click Continue to proceed to the feedback survey.
7. Answer the optional reason questions honestly (this helps Harvest improve, and your feedback may be noted for refund appeals).
   • You can skip this section if you prefer not to provide feedback.
8. Click the final Close my account button at the bottom of the form.
9. Wait for the green confirmation screen. This is your proof of successful cancellation.
   • Take a screenshot immediately and save it to your files or email.
10. Check your email (including spam folder) for a cancellation confirmation from Harvest within 5-10 minutes.

Warning: Many users stop after the reason survey and assume the account is closed. The account is not closed until you see the final green confirmation screen. Do not close your browser tab early.

Pro tip: Before clicking Close my account, export all your time entries, invoices, and reports. Once the account closes, Harvest permanently deletes all data after 30 days. Download your data by going to Settings > Import/Export and creating a full backup.

What happens immediately after web cancellation

Your account becomes inaccessible within minutes. You lose access to the web dashboard, invoicing, reports, and team features. If you pay monthly, no new charge occurs after the current month ends. If you pay annually, your next annual charge is cancelled, and you receive no refund for unused time unless you dispute it through the DTI.

How to cancel harvest on iOS or android

If you subscribed through Apple App Store or Google Play, you must cancel through the app store, not through Harvest itself. This is a critical distinction because web cancellation does not stop app store billing.

Cancelling on apple app store (iPhone or iPad)

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile picture in the top right corner.
3. Select Subscriptions from the menu.
4. Find Harvest in the list of active subscriptions and tap it.
5. Tap Cancel Subscription or Edit Subscription (the button text varies by iOS version).
   • If you see Edit Subscription, tap it, then select Cancel Subscription.
6. Choose your reason for cancellation from the dropdown menu (optional but recommended).
7. Tap Confirm or Cancel Subscription again to finalize.
   • Your cancellation takes effect at the end of your current billing cycle, not immediately.
8. You will receive a confirmation email from Apple. Save it as proof.

Pro tip: Apple allows you to resubscribe within 15 days without losing your account data. If you cancel by mistake, you can reactivate before the deadline.

Cancelling on google play (Android)

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions or Payments and subscriptions (depends on your Android version).
4. Tap Subscriptions to view all active subscriptions.
5. Find and tap Harvest in the list.
6. Tap Cancel subscription at the bottom of the screen.
7. Choose a cancellation reason from the list (optional).
8. Tap Cancel subscription again to confirm.
   • Your cancellation becomes effective at the end of your current billing period.
9. Google will send you a cancellation confirmation email within minutes.

Warning: Deleting the Harvest app from your phone does not cancel your subscription. The app store subscription remains active and continues to charge you monthly or yearly until you cancel through the app store itself.

What to do after you cancel

Cancellation is stressful, and the days after you click the button matter just as much as the cancellation itself.

Your to-do list immediately after closing

Within 24 hours of cancellation, take these steps to protect yourself:

• Save your cancellation confirmation email in a dedicated folder or print it.
• Check your account one more time by trying to log in. You should see a message saying your account is closed or inactive.
• Monitor your bank or credit card statement for the next 7 days. If a charge appears after your cancellation date, contact your bank immediately and report it as unauthorized.
• If you subscribed through an app store, verify the subscription is no longer listed in your App Store or Google Play subscriptions menu.
• If you pay annually and cancelled mid-cycle, note your last billing date and confirm no charge appears 30 days before your original renewal date.

If a charge appears after cancellation

Sometimes a charge occurs despite successful cancellation. This usually happens if you cancel after the payment was already processed but before the system synced the cancellation. Here is what to do:

1. Gather your evidence: screenshot of the charge, your cancellation confirmation email, and your bank statement.
2. Email Harvest support at support@harvestapp.com with the subject line: Refund request - unauthorized charge after account closure.
   • Attach your cancellation confirmation and the duplicate charge screenshot.
   • State the date you cancelled, the date the charge appeared, and the amount in PHP.
3. Allow 5-7 business days for Harvest to respond. Many companies process refunds within this window if your evidence is clear.
4. If Harvest refuses or does not respond within 7 days, file a complaint with the Department of Trade and Industry (DTI) Consumer Welfare Group or contact your bank to dispute the charge as unauthorized.

Stopee has helped thousands of consumers recover unauthorized charges by keeping records and escalating through proper channels. Your documentation is your power.

Common mistakes people make when cancelling harvest

Cancellation can feel rushed or confusing, and small errors create weeks of frustration.

Mistake 1: cancelling on the web but forgetting about app store subscriptions

You cancel your web account successfully, then a month later an App Store charge hits because you forgot to cancel the app subscription separately. Web and app store accounts are separate billing systems. Cancel in both places.

Mistake 2: assuming the account closes immediately after the reason survey

The reason survey is not the final step. Many users stop here, thinking the cancellation is done. The account only closes when you see the green confirmation screen. Always wait for that final screen and take a screenshot.

Mistake 3: not exporting data before closing

Harvest permanently deletes all account data 30 days after closure. If you need invoices, timesheets, or reports for tax or legal records, export everything before clicking Close my account. Once deleted, recovery is impossible.

Mistake 4: ignoring a charge that appears weeks later

If you pay annually, a charge might appear on your renewal date even after you cancelled online. This is often a system delay where the cancellation did not sync before the payment processed. Do not ignore it. Email Harvest immediately with your cancellation proof, and they will refund the amount.

Mistake 5: not keeping records

Without screenshots and confirmation emails, you have no proof if Harvest later claims you never cancelled. Keep everything for 90 days after cancellation.

Refund and billing timeline

Understanding when money moves protects you from surprise charges.

Stopee advises treating annual subscriptions carefully. If you pay yearly and realise after 30 days that you no longer need Harvest, contact support to appeal for a refund. Many companies approve partial refunds for unused months if you can justify the request with DTI consumer protection law.

How to choose between cancelling and staying

Before you hit cancel, consider whether you truly want to leave or if a cheaper plan works better.

Reasons to cancel harvest

• You switched to a better time tracking tool that fits your workflow (Jibble, Timely, MinuteDock, DeskTime).
• You no longer invoice clients and do not need invoicing features.
• Your team is shrinking and you no longer need multiple seats.
• The annual renewal is coming and the cost exceeds your budget.
• You are consolidating tools and moving time tracking into your accounting software.

Reasons to stay or downgrade instead of cancelling

• You still use Harvest occasionally but want to reduce costs. The free plan might work if your team is small.
• You have unpaid invoices linked to your Harvest account. Close the account once all invoices are settled.
• You are unsure if you will return to invoicing. Cancelling permanently deletes your data; downgrading preserves it.
• Your annual renewal is 3+ months away. Wait and cancel closer to the renewal date to preserve access longer.

Stopee recommends downgrading to the free plan first if you are uncertain. This keeps your data safe and costs you nothing. You can always cancel later if you decide Harvest is not needed at all.

Checklist before you cancel

Use this checklist to make sure you are ready to close your account:

• I have taken a screenshot of my current plan, seat count, and next billing date.
• I have exported all invoices, time entries, and reports I need to keep.
• I have noted whether I subscribed on web, App Store, or Google Play.
• I have confirmed that all team members know the account is closing and have saved their data.
• I have resolved all unpaid invoices or sent final invoices to clients.
• I have saved my cancellation confirmation email and taken a screenshot of the final confirmation screen.
• If I subscribed on an app store, I have also cancelled the app store subscription separately.
• I have set a phone alarm for my renewal date to check my bank statement and confirm no new charge appears.
• I have kept all cancellation records for 90 days in case I need to dispute a charge.

Contact information and escalation

If Harvest does not respond or refuses your refund request, you have legal pathways to escalate.

Primary contact for harvest support

Email: support@harvestapp.com

Website: getharvest.com

Help centre: support.getharvest.com

When you email, include your account email address, the date of cancellation or the charge in question, and the amount in PHP. Provide your cancellation screenshot or confirmation email as attachment proof.

Escalation: department of trade and industry (DTI)

If Harvest ignores your email, does not approve a legitimate refund, or charges you after cancellation, file a consumer complaint with the DTI Consumer Welfare Group.

DTI Consumer Welfare Group hotline: 1-386 (toll-free in Metro Manila)

Email: consumer@dti.gov.ph

Website: dti.gov.ph

You can file a complaint online or in person at your nearest DTI office. The process is free and no lawyer is required. The DTI will contact Harvest on your behalf and request a response within 15 days. This formal letter often resolves disputes faster than direct email.

Bank chargeback as a last resort

If Harvest charges you after cancellation and ignores your refund request, contact your bank and dispute the transaction as unauthorized. Provide your cancellation confirmation email as evidence. Your bank can reverse the charge within 10-30 days, depending on your card type.

Warning: Use bank disputes only after you have tried direct contact with Harvest and the DTI. Chargebacks can result in Harvest banning your account or reporting you to credit agencies in extreme cases.

Final summary and next steps

Cancelling Harvest is straightforward if you follow the exact steps and keep your proof. Whether you cancel on the web or through an app store, the principle is the same: reach the final confirmation screen, save the email, and monitor your next billing date.

If you subscribed directly on getharvest.com, log in, go to Settings > Billing, click Close my account, and wait for the green confirmation. If you subscribed through Apple App Store or Google Play, cancel through the app store itself, not the Harvest website. Do both if you have subscriptions in both places.

After cancellation, export your data, save your confirmation email, and watch your bank statement for 7-30 days depending on your billing cycle. If an unexpected charge appears, email support@harvestapp.com immediately with your proof. If Harvest refuses, escalate to the DTI Consumer Welfare Group at consumer@dti.gov.ph or call 1-386.

Know your rights under Philippine consumer law. Subscription fees may be marked non-refundable in terms, but you are protected against unauthorized charges, system failures, and deceptive billing practices. Stopee empowers you to cancel with confidence by providing this roadmap and reminding you that your consumer rights are your leverage.

Stopee has helped thousands of consumers cancel Harvest and recover unauthorized charges. Use this guide to protect yourself, and do not hesitate to escalate through official channels if anything feels wrong. Your documentation is your proof, and your rights as a Philippine consumer are backed by law.