Manage Konsultamd

How to cancel konsultamd without losing your records or getting charged twice

Understanding konsultamd and why you might need to cancel

Konsultamd is a Philippine telehealth and wellness service that connects you with licensed healthcare professionals through phone or web consultations. The service operates under HealthNow, Inc., with its registered office in Mandaluyong City, Metro Manila, and serves the local market with billing in Philippine pesos and support in English.

The platform offers subscription plans ranging from ₱69 monthly (Personal plan) to ₱999 annually (Family plan), with benefits including unlimited voice consultations, video consultations depending on your tier, e-prescriptions, and digital medical certificates. The catch is that Konsultamd subscriptions auto-renew at the end of each billing cycle unless you actively cancel before the renewal date.

If you signed up thinking you'd use it once or twice, or if your healthcare needs have changed, you're not alone. Many users discover the auto-renewal only when a charge appears on their GCash account, credit card, or app store billing history weeks after they stopped using the service. That's where Stopee comes in-we help thousands of Filipino consumers navigate subscription cancellations and protect their wallets from unexpected charges.

The auto-renewal trap many users don't see coming

Konsultamd's terms clearly state that subscriptions renew automatically unless cancelled before the next billing cycle begins. The problem is that the cancellation option isn't always obvious in the app, and many users assume they can just stop using the service and be done. That's not how it works. Your subscription will charge you again on your renewal date, regardless of whether you log in.

For annual subscribers, this trap is especially costly. Forgetting to cancel before your renewal date could mean a ₱999 charge you didn't expect. That's why Stopee emphasizes the importance of taking action now, not the day before your renewal.

What happens to your data after you cancel

Before you cancel, know that Konsultamd retains user data for periods required by law or for legitimate business purposes. The platform doesn't publish a clear timeline for deletion, so download or screenshot any prescriptions, lab requests, or consultation records you may need in the future. This protects you if you later need proof of medical history or if there's a dispute about a consultation.

Your consumer rights under philippine law

As a subscriber in the Philippines, you're protected by the Consumer Act of the Philippines (Republic Act No. 7394), which guarantees your right to transparent pricing, clear cancellation terms, and refunds for services not rendered.

If Konsultamd continues charging you after you've cancelled, or if you cancel but still receive a charge, the Consumer Act gives you grounds to dispute the charge and demand a refund. The Department of Trade and Industry (DTI) is the primary enforcement body for consumer complaints in the Philippines, and they have a dedicated complaint mechanism for subscription services.

Stopee recommends documenting every step of your cancellation-screenshots of your cancellation confirmation, email confirmations, and your billing history. If Konsultamd refuses to acknowledge your cancellation or continues to charge you, you have the legal standing to escalate to the DTI.

What the consumer act says about subscriptions

The Consumer Act requires that subscription services clearly disclose the total cost, billing frequency, and cancellation process before you pay. It also mandates that companies provide an easy, equally accessible cancellation method-meaning if you can subscribe online, you must be able to cancel online without calling customer support or jumping through hoops.

If Konsultamd makes cancellation deliberately difficult or hides the cancellation option, that violates your consumer rights. Stopee encourages you to report such practices to the DTI if you encounter them.

How to cancel konsultamd: step-by-step for every platform

Cancellation methods depend on where you subscribed-directly on Konsultamd's website, through the iOS App Store, or via Google Play. Follow the steps for your subscription method to ensure the cancellation takes effect before your next billing date.

Cancelling through the konsultamd app or website

This is the most direct cancellation route and gives you immediate confirmation.

1. Open the Konsultamd app or visit konsulta.md on your browser and log in with your registered email and password.
2. Navigate to your account settings or profile menu (usually a gear icon or your initials in the top right corner).
3. Look for "Subscriptions," "Membership," "Billing," or "Plans" - the exact label varies, but it will show your active subscription.
4. Select your active plan and look for a "Cancel subscription," "End membership," or "Manage plan" button.
5. Follow the prompts, which may ask you why you're leaving (optional feedback) and confirm the cancellation date.
6. On the confirmation screen, take a screenshot showing the cancellation date and confirmation message.
7. Check your email for a cancellation confirmation from Konsultamd within a few hours. Warning: if you don't receive an email confirmation within 24 hours, contact support to verify the cancellation went through.

Pro tip: Do this at least 7 days before your renewal date to avoid any processing delays.

Cancelling an app store subscription (iOS)

If you subscribed through Apple's App Store, Konsultamd's in-app cancellation may not work. You must cancel through your Apple ID settings.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top, then select "Subscriptions."
3. Find "Konsultamd" or "HealthNow" in the list of active subscriptions.
4. Tap the subscription name, then tap "Cancel Subscription."
5. Choose your reason (optional) and confirm by tapping "Confirm Cancellation."
6. Take a screenshot of the confirmation page showing your cancellation effective date.
7. Go back to Settings > Subscriptions to verify Konsultamd no longer appears in your active list.

Warning: App Store subscriptions continue until the end of your current billing period, even after you tap "Cancel." You will still have access until that date, but no new charge will occur.

Cancelling a google play subscription (Android)

Android subscriptions must be cancelled through Google Play, not through the app itself.

1. Open Google Play on your Android phone or visit play.google.com on a browser.
2. Tap your profile icon in the top right corner and select "Payments and subscriptions."
3. Tap "Subscriptions" and find "Konsultamd" in the list.
4. Tap the Konsultamd subscription and select "Cancel subscription."
5. Choose your cancellation reason and confirm.
6. Take a screenshot of the final confirmation page with your cancellation effective date clearly visible.
7. Return to the Subscriptions page to confirm Konsultamd is no longer listed as active.

Pro tip: Google Play subscriptions continue through the end of your current billing period, just like the App Store. You're not losing access midway.

Cancelling via customer support (if the above methods don't work)

If you can't find the cancellation option in the app or your payment platform, reach out to Konsultamd's support team directly.

1. Contact Konsultamd's 24/7 customer support through one of these channels:
   • Phone: (02) 7798 8000 (available daily, 24 hours)
   • Email: wellness@konsulta.md
   • In-app chat: Open Konsultamd and look for the "Concierge" or "Help" section
2. Tell them clearly: "I want to cancel my subscription effective immediately" or "I want to cancel before my next billing date on [your renewal date]."
3. Ask for written confirmation via email. Do not accept a verbal confirmation alone.
4. Save the email confirmation with the cancellation effective date and any reference number provided.
5. Keep this email and any screenshots for your records for at least six months.

Warning: Support staff might offer you a discount to stay. Politely but firmly state that you've made your decision. If they pressure you, end the conversation and use Stopee's escalation tips in the "If Konsultamd refuses to cancel" section below.

Timeline and refunds: what happens after you cancel

After you cancel, your Konsultamd subscription will no longer renew. However, understanding the refund timeline is crucial to protecting yourself from surprise charges.

When your cancellation takes effect

Cancellation takes effect immediately if you cancel through the app, website, or payment platform. However, you retain access to your subscription benefits until the end of your current billing period. This means if you cancel on the 15th of a month and your billing cycle renews on the 30th, you still have full access until the 30th.

No new charge will occur after your cancellation is processed. If a charge appears after you've cancelled, that's a billing error and you have grounds to dispute it.

Refunds for unused portions of your subscription

The Consumer Act of the Philippines does not automatically guarantee refunds for partially used subscriptions. However, Konsultamd may offer refunds on a case-by-case basis, especially if you cancel within 14 days of purchase. This is their goodwill policy, not a legal requirement, but it's worth requesting if you subscribed recently.

To request a refund:

1. Email wellness@konsulta.md with the subject line "Refund request for [your email address]."
2. Include your subscription start date, cancellation date, and reason for the refund request.
3. State the refund amount you're requesting (the full subscription price if you're within 14 days, or a prorated amount if longer).
4. Attach screenshots of your subscription confirmation and cancellation proof.
5. Expect a response within 5-7 business days.

Stopee has helped thousands of consumers successfully negotiate refunds by providing clear documentation and a polite but firm tone. Approach it as a professional request, not a complaint, and you're more likely to succeed.

If konsultamd continues charging you after cancellation

This should not happen, but if it does, you have remedies.

1. First, confirm your cancellation status by logging back into your account or contacting support. Occasionally, a cancellation doesn't process due to a glitch.
2. If you've truly cancelled and a charge appears, dispute it with your payment provider (your bank, GCash, or Apple/Google).
3. Provide your payment provider with screenshots of your cancellation confirmation and the unwanted charge.
4. Your bank or GCash will investigate and typically reverse the charge within 10-15 business days.
5. If Konsultamd continues to charge you repeatedly after disputes, file a formal complaint with the Department of Trade and Industry (DTI) at consumercare.dti.gov.ph.

Pro tip: Most payment disputes are resolved in your favour if you have written proof of cancellation. This is why taking screenshots is not optional-it's your insurance policy.

Common cancellation mistakes and how to avoid them

Cancellation frustration often stems not from Konsultamd being difficult, but from users making preventable mistakes. Here are the traps Stopee sees most often.

Mistake 1: deleting the app instead of cancelling the subscription

Simply removing the Konsultamd app from your phone does not cancel your subscription. The app is just an interface; your subscription lives on Konsultamd's servers and your payment provider's systems. Deleting the app is like deleting your bank's mobile app-your account and charges continue regardless.

Always cancel through the app, website, or payment platform before you delete anything.

Mistake 2: assuming the cancellation went through without confirmation

If you don't receive a confirmation email within 24 hours of cancelling, assume the cancellation didn't process. Log back in and check your subscription status, or contact support to verify. Waiting until your renewal date to realize the cancellation failed is too late.

Mistake 3: cancelling too close to your renewal date

Cancellations can take 24-48 hours to process in Konsultamd's system, especially if submitted via email or support chat. If you cancel on the 29th and your renewal is the 30th, you may still be charged. Cancel at least 7 days before your renewal date to be safe.

Mistake 4: not saving proof of cancellation

Screenshots are your only evidence if a dispute arises. Save the confirmation email, the in-app confirmation, and your updated billing page showing no active subscription. Store these in a folder or email them to yourself for safekeeping.

Konsultamd subscription plans and pricing at a glance

Understanding what you're paying for helps you decide whether cancellation is the right move.

If you're on an annual plan and cancelling, you're potentially saving yourself ₱499 to ₱999 in unwanted charges. That's a significant amount for most Filipino households.

After cancellation: what to do next

Cancellation is not the end of your responsibility. These post-cancellation steps protect you from future charges and preserve your medical records.

Monitor your billing for 60 days

Check your bank account, GCash history, or app store billing for at least two billing cycles after you cancel. This ensures no errant charges slip through. Most payment providers give you 60 days to dispute unauthorised charges, so staying vigilant now is crucial.

Save your medical records

Before access expires at the end of your current billing period, download or screenshot any prescriptions, lab requests, or consultation summaries you may need. Konsultamd may keep these records for legal reasons, but having your own copies ensures you have evidence of past medical care.

Update your healthcare provider

If you were using Konsultamd to manage ongoing care (blood pressure checks, medication refills, etc.), notify your primary doctor or clinic of the change. You don't want to interrupt critical care because your teleconsult access ended unexpectedly.

Review your other subscriptions

Once you've cancelled Konsultamd, take a moment to audit your other app store, Google Play, or direct subscriptions. Many Filipinos carry 5-10 subscriptions they've forgotten about. Stopee's platform can help you track and manage all of them in one place, so you never overpay again.

Comparing konsultamd to other telehealth options

Before you cancel, you might wonder if other services offer better value. Here's how Konsultamd stacks up against competitors.

Konsultamd's ₱69 entry price is competitive, making it accessible for Filipinos on a budget. However, if you're cancelling because you used it once and don't foresee ongoing need, switching services may not be the answer. Instead, consider whether you actually need a telehealth subscription at all, or if you're better served by visiting a clinic in person when needed.

If konsultamd refuses to cancel

Occasionally, companies push back or claim they didn't receive a cancellation request. Here's how to escalate if this happens to you.

Document everything in writing

If Konsultamd refuses to cancel or disputes that you cancelled, your written records are your proof. Send a final, firm email to wellness@konsulta.md with the subject "Final cancellation notice for [your email]." In the email, state:

• Your full name and account email address
• The exact date and method you originally cancelled (e.g., "I cancelled via the app on 15 November 2024")
• A clear statement: "I am requesting a final cancellation of my subscription effective immediately. Please confirm this cancellation in writing within 48 hours or I will file a complaint with the Department of Trade and Industry."
• Attach screenshots of any prior cancellation attempts

Send this via email and keep a copy for your records. This creates a legal paper trail.

Dispute with your payment provider

If Konsultamd ignores your written cancellation request and charges you again, open a dispute with your bank, GCash, or app store payment team. Provide them with your email to Konsultamd and any cancellation confirmations you've received. Payment providers take subscription disputes seriously and will typically side with you if you have documentation.

File a complaint with the department of trade and industry (DTI)

If Konsultamd refuses to honour your cancellation or continues charging you after disputes, file a formal complaint with the DTI at consumercare.dti.gov.ph or call 1-386-DTI (1-386-384). The DTI can compel Konsultamd to refund your money and may impose penalties for unfair practices.

Stopee recommends having all your documentation ready: cancellation screenshots, email confirmations, proof of unwanted charges, and dispute correspondence with your payment provider. The DTI investigates thoroughly, and companies take complaints seriously.

Cancellation checklist: ensure you've done everything

Before you consider your Konsultamd cancellation complete, work through this checklist.

Once every box is ticked, you can rest assured your cancellation is complete and your wallet is protected.

Your final take: is konsultamd right for you?

Cancelling Konsultamd is straightforward if you follow these steps, but the real question is whether you should cancel in the first place. If you're a busy Filipino who rarely visits doctors in person and values 24/7 access to licensed healthcare professionals, Konsultamd's ₱69-₱299 monthly plans may be worth keeping. If you signed up out of curiosity and haven't used it, cancelling immediately prevents wasted money.

Whatever you decide, Stopee is here to ensure your cancellation is seamless, your records are saved, and your money is protected. Whether you're cancelling Konsultamd or managing any other subscription, Stopee has helped thousands of Filipino consumers take back control of their recurring charges and avoid surprise billing.

Start your cancellation today using the method that matches your subscription source, keep your proof, and monitor your account afterward. If Konsultamd refuses to cooperate, escalate to your payment provider or the DTI-you have legal rights, and Stopee is here to remind you of them every step of the way.

Contact and corporate information

If you need to reach Konsultamd to cancel or dispute a charge, here are the official contact channels and registered office details.

Konsultamd customer support

• Phone: (02) 7798 8000 (available 24/7)
• Email: wellness@konsulta.md
• In-app support: Concierge or Help section within the Konsultamd app

Corporate entity and registered office

• Company: HealthNow, Inc. (Konsultamd's operating entity)
• Registered office: Mandaluyong City, Metro Manila, Philippines

Regulatory complaints

If Konsultamd refuses to honour your cancellation or violates consumer rights:

• Department of Trade and Industry (DTI): consumercare.dti.gov.ph or call 1-386-DTI (1-386-384)
• Consumer Act reference: Republic Act No. 7394 (Consumer Act of the Philippines)

Stopee stands with you throughout your cancellation journey. Whether it's Konsultamd or any other subscription troubling your monthly budget, our platform helps you cancel with confidence, recover lost money, and prevent future overpayment. Your peace of mind is worth it.