Manage Brickhouse Security

How to cancel brickhouse security and recover your money in the philippines

What brickhouse security really costs you

Brickhouse Security is a United States-based GPS tracking and surveillance company that sells hardware devices paired with recurring service plans. If you are in the Philippines, you may have signed up for one of their monitoring subscriptions thinking you were just buying a tracker, but the real ongoing cost is the monthly or annual service plan tied to location history, geofence alerts, and app access.

The company charges recurring fees ranging from ₱1,016 annually (Basic plan) to ₱1,977 annually (Premium plan) for features like GPS history storage, text alerts, and multi-user logins. That means your device stops being fully useful once your subscription ends, even if the hardware itself still works. Understanding what you are actually paying for is the first step toward a confident cancellation decision.

How brickhouse security subscriptions work

Brickhouse Security operates on a pay-as-you-go recurring billing model with no long-term contract lock-in. Once you activate a plan, your payment method on file is charged automatically at renewal. The company offers three tiers: Basic (30 days of location history, 5 geofences, 100 alerts per month), Plus (90 days of history, 60 geofences, 250 alerts per month), and Premium (400 days of history, unlimited geofences and alerts).

Most Philippine users subscribe through the company's official website using a credit card or international payment method. If you signed up for a free trial, your card will be charged automatically on the trial expiration date unless you cancel beforehand. This is where many users accidentally end up locked into billing they did not intend to continue.

Why philippine users struggle to cancel

Brickhouse Security is a U.S.-based company with customer support centered entirely in Eastern Time. There is no verified local Philippine hotline, no GCash or Maya integration, and no local billing page. If you need urgent help from Manila or Cebu, you face a significant time difference and language barriers with overseas support staff.

The company does not offer a simple one-click cancellation button in your account dashboard. Instead, you must contact their U.S. phone line at +1 800-654-7966 or navigate their email support system to request cancellation. This manual process often leads to delays, confusion, and subscribers accidentally remaining on the plan longer than intended.

Your consumer rights under philippine law

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which gives you the right to cancel subscriptions and receive refunds under specific conditions. Stopee recommends understanding these rights before you reach out to customer service, because they form your legal lever if Brickhouse Security refuses your cancellation request.

What the consumer act of the philippines says about subscriptions

The Consumer Act grants you the right to cancel any service agreement within a reasonable timeframe if the service provider has not clearly disclosed all material terms, or if the service is not delivered as advertised. For recurring billing, you have the right to know your exact cancellation procedure, renewal dates, and refund eligibility before you are charged.

If Brickhouse Security charged you without clear prior consent to a renewal, you have grounds to dispute the charge with your credit card issuer and request a chargeback through your bank. Additionally, if you cancel within the first 30 days of subscription (not just trial), you may be entitled to a full refund under cooling-off provisions, depending on how the subscription was marketed and billed.

Your escalation point if support refuses to help

If Brickhouse Security refuses to process your cancellation or denies your refund request, your first escalation point is your credit card issuer or bank. File a dispute claiming unauthorized recurring charges or undelivered service. Your bank will contact Brickhouse Security on your behalf and often reverses the charge within 7-14 days.

Your second escalation is the Department of Trade and Industry (DTI) in the Philippines, which handles consumer complaints against foreign companies operating online in the Philippine market. You can file a complaint at any DTI regional office or online through their consumer complaint center. Stopee advises keeping all email correspondence, payment receipts, and account screenshots to support your case.

Methods to cancel brickhouse security from the philippines

Brickhouse Security offers only two verified cancellation routes for Philippine users, both requiring direct contact with U.S.-based support staff. There is no self-service cancellation in your account dashboard, which is a major friction point that Stopee has flagged with many similar services.

Phone cancellation (fastest, but requires u.S. calling)

The primary cancellation method is calling Brickhouse Security customer service directly at +1 800-654-7966. This is a U.S. number, so you will pay international calling rates from the Philippines (typically ₱2-5 per minute depending on your provider). The line operates during Eastern Time business hours, which means 9 p.m. to midnight Philippine time at the earliest, creating a significant scheduling inconvenience.

Pro tip: Call early in the day U.S. Eastern Time (which is late evening in the Philippines) to minimize wait times. Have your account email, device name, and last invoice amount ready before you dial. Tell the representative explicitly that you want to cancel your subscription and request a cancellation confirmation number, which they should email to you immediately.

Email cancellation (slower, but asynchronous)

If international calling is too expensive or inconvenient, you can email Brickhouse Security customer support through their official website contact form. Include your full name, email address on the account, device name, and a clear statement: "I want to cancel my Brickhouse Security subscription effective immediately."

Warning: Email cancellation typically takes 3-5 business days for a response, and the company sometimes requests additional verification information. During this waiting period, your subscription may renew if your renewal date arrives. Ask Brickhouse Security in your initial email to confirm they have suspended billing on your account while processing the cancellation request.

Step-by-step cancellation process

Follow these steps to cancel your Brickhouse Security subscription safely and document your request for consumer protection purposes.

Before you contact support: preparation checklist

1. Log into your Brickhouse Security account and screenshot your current plan details, including plan name, renewal date, and monthly or annual billing amount.
2. Note your account email address and the full name registered to the account.
3. Write down your device name or ID number (for example, "GPS Tracker - Car" or "Device #12345").
4. Check your last payment receipt or invoice from your email and note the exact amount charged and the date of the last charge.
5. If you have location history, geofence settings, or alert logs you need to keep, export or screenshot them now. Stopee advises saving these to a local file, as they may be deleted after cancellation.
6. Review your subscription renewal date. If it is within 7 days, prioritize the phone option for faster processing.

Phone cancellation step-by-step

1. Call +1 800-654-7966 from the Philippines using your regular mobile phone or a VoIP service like Viber or WhatsApp if you prefer to minimize international calling costs.
   • Expect to pay ₱2-5 per minute to a U.S. number, so budget 10-15 minutes for the call.
   • Call during their business hours (9 p.m. to midnight Philippine time, or 9 a.m. to noon Eastern Time U.S.).
2. When a representative answers, provide your full name and account email address to confirm your identity.
3. Say clearly: "I want to cancel my Brickhouse Security subscription immediately. Please confirm the effective date of cancellation and email me a confirmation number."
4. Ask the representative to confirm:
   • The exact date your subscription will stop.
   • Whether you are eligible for a pro-rata refund if you paid upfront for an annual plan and are canceling mid-term.
   • A confirmation reference number or cancellation ticket.
5. Request that the representative send you a written cancellation confirmation email within 24 hours.
6. Hang up and wait for the email. If you do not receive it within 2 business days, follow up via email with the confirmation details you wrote down during the call.

Email cancellation step-by-step

1. Go to the Brickhouse Security website and locate their contact form or support email address (typically support@ or help@ on their domain).
2. Compose a new email with the subject line: "Cancellation Request for Brickhouse Security Account [Your Email Address]"
3. In the email body, include:
   • Your full name.
   • Your account email address.
   • Device name or ID number.
   • Current plan name and renewal date.
   • A clear statement: "I request to cancel my Brickhouse Security subscription effective immediately. Please confirm the cancellation date and send me a cancellation reference number."
   • Your phone number for follow-up contact.
4. In the same email, add this instruction: "Please suspend any recurring billing on this account while you process this cancellation request."
5. Send the email and wait for a response. Stopee advises checking your spam folder, as support responses sometimes get filtered.
6. If you do not receive a response within 3 business days, send a follow-up email with the subject line "URGENT: Cancellation Follow-Up" and reference your original email date.
7. Once you receive cancellation confirmation, take a screenshot of the email and file it safely with your account documents.

Pricing breakdown and what you will stop paying

Understanding your current plan cost helps you calculate potential refunds and clarifies exactly what you are canceling.

If you paid upfront for an annual plan and cancel mid-term (for example, after 6 months), you may qualify for a pro-rata refund. This means Brickhouse Security should refund you the cost of the remaining 6 months. Request this explicitly when you submit your cancellation.

What happens after you cancel

Your subscription ends on the date Brickhouse Security confirms, but several changes occur immediately and afterward that affect your device and account access.

Immediate changes to your device

Once your subscription is canceled, your device will no longer transmit location data to the Brickhouse Security servers. Real-time tracking stops completely. However, the physical device itself may continue to function in basic mode, depending on the model. You will lose access to all cloud-stored features: location history, geofences, alerts, and multi-user logins.

If you need to track the device again in the future, you must purchase a new subscription. Brickhouse Security does not offer a one-time tracking purchase, so re-activation requires signing up for a new monthly or annual plan.

Your account and data after cancellation

Brickhouse Security does not clearly publish what happens to your stored location history, geofence settings, and alert logs after cancellation. Stopee recommends assuming this data is deleted within 30-60 days. Export or screenshot everything you need before you submit your cancellation request. If you need access to historical location data for legal or business purposes after cancellation, request that data in writing before your subscription ends.

Billing confirmation and refund timeline

After you cancel, your bank account or credit card will not be charged at the next renewal date. Check your bank statements for 30 days after the confirmed cancellation date to ensure no further charges appear. If Brickhouse Security charges you after you canceled, immediately dispute the charge with your bank and request a chargeback, then file a complaint with the DTI.

If you are eligible for a pro-rata refund, Brickhouse Security may process it within 5-10 business days. Refunds appear in your original payment method (credit card or bank account). If the refund does not appear within 14 days of cancellation, contact your bank to investigate.

Common cancellation mistakes to avoid

Many Philippine users make cancellation errors that delay the process or result in unwanted charges. Learning what to avoid puts you in control.

Mistake 1: confusing account deactivation with subscription cancellation

Some users delete the Brickhouse Security app from their phone and assume the subscription is canceled. It is not. The app is just software on your device; canceling the app does nothing to your recurring billing. You must explicitly contact Brickhouse Security customer service to cancel the subscription, or the charges will continue.

Mistake 2: not requesting a written confirmation

Verbal cancellation over the phone is not enough protection. Stopee insists that you always request a written email confirmation with a cancellation reference number. Without this, if Brickhouse Security later claims you never canceled, you have no proof. Keep that email forever.

Mistake 3: canceling too close to the renewal date

If you call to cancel on the same day or one day before your renewal date, there is a risk that Brickhouse Security's billing system will process the renewal charge before your cancellation request reaches their accounting team. If this happens, you will need to request a refund separately. Stopee advises canceling at least 5 days before your renewal date whenever possible.

Mistake 4: ignoring the time zone difference

Brickhouse Security operates in Eastern Time (U.S.). When you call or email during Philippine evening hours, their office may be closed or staff may be limited. Email requests sent at 2 a.m. Philippine time may not be processed for 24 hours. Plan your contact for early evening Philippine time (their early business morning) to get faster responses.

Mistake 5: not saving your data before canceling

Once your subscription ends, you may lose access to location history, geofence logs, and alert records. If you need this data for evidence, research, or business purposes, download or screenshot everything while your subscription is still active. After cancellation, this data may be permanently deleted.

Refunds and your right to recover money

Stopee believes you deserve to recover money paid for services you no longer use or never received as advertised. Here is what you need to know about refund eligibility.

When brickhouse security will refund you

You qualify for a refund if you cancel within 30 days of your initial subscription purchase (under cooling-off rights) or if you cancel mid-term on an annual plan that you paid upfront. In the latter case, Brickhouse Security should refund you a pro-rata amount for the unused months.

For example, if you paid ₱1,977 for a Premium annual plan, then cancelled after 3 months, you paid ₱1,977 for 12 months. The cost per month is ₱164.75. The remaining 9 months cost ₱1,482.75, which should be refunded to your original payment method.

How to request a refund

When you call or email to cancel, explicitly ask: "Am I eligible for a refund of my remaining prepaid balance?" Do not assume Brickhouse Security will offer this automatically. Write down or screenshot the representative's response. If they refuse a refund that you believe you are entitled to under the Consumer Act of the Philippines, move directly to your second escalation: contact your bank and dispute the charge.

Disputing charges with your bank

If Brickhouse Security refuses your refund request, your credit card issuer or bank has the power to reverse it. Call your bank's customer service line and file a dispute for "unauthorized recurring charges" or "undelivered service." Provide your bank with:

• The dates of all charges from Brickhouse Security.
• Your cancellation request email or confirmation number.
• A written statement explaining why you believe the charges are unauthorized or the service was not delivered as described.

Most banks resolve disputes within 7-14 days, and the charges are reversed while the bank investigates. This is often faster and more effective than waiting for Brickhouse Security to respond.

Preventive tips: what to do before you ever subscribe

If you are considering signing up for Brickhouse Security, use these tips to avoid cancellation headaches in the first place.

Read the cancellation policy before you pay

Before you subscribe, search the Brickhouse Security website for their cancellation and refund policy in plain text. If it is unclear, hard to find, or not easily accessible, that is a red flag. Consumer-friendly companies make it obvious how to cancel. Stopee recommends avoiding services that bury their cancellation process.

Use a credit card, never a debit card

Always pay for subscriptions with a credit card, not a debit card or bank account number. Credit cards offer stronger fraud and dispute protections under Philippine banking rules. If you need to fight an unwanted charge, your credit card company is more likely to reverse it than a bank would reverse a debit card withdrawal.

Set a calendar reminder for your renewal date

Mark your renewal date in your phone calendar at least 7 days before it arrives. This gives you time to cancel before the next charge, or to confirm that the charge did not go through.

Comparison: brickhouse security versus similar tracking services

If you are canceling Brickhouse Security because the cost is too high or the service does not meet your needs, here is how it compares to alternatives available in the Philippines.

If you only need basic family location sharing, free options like Google Family Link or Apple Find My may serve you better than a paid subscription. Stopee recommends testing free alternatives before committing to a paid service.

Your cancellation checklist

Print or save this checklist to keep yourself organized during the cancellation process.

• Before contacting support: Screenshot current plan, note renewal date, save account email, export location history if needed.
• Phone cancellation: Call +1 800-654-7966, confirm cancellation date, request confirmation email with reference number.
• Email cancellation: Send structured email, include device name and current plan, request billing suspension during processing.
• After submission: Wait 1-3 business days for confirmation, check spam folder, verify no new charges appear on bank statement.
• If no response: Send follow-up email after 3 days or escalate to your bank within 7 days.
• If refund denied: File dispute with your credit card issuer, file DTI complaint if needed.
• Ongoing: Monitor bank statement for 30 days, keep all emails and confirmation numbers permanently.

Final thoughts and next steps

Canceling Brickhouse Security is manual, inconvenient, and designed to favor the company over the consumer. But you have power. The Consumer Act of the Philippines protects you, your bank can reverse charges on your behalf, and the DTI will back you up if the company refuses to cooperate. Stopee has helped thousands of consumers navigate cancellation procedures just like this one, and the key is always the same: document everything, request written confirmation, and escalate to your bank if support stalls.

Do not let the time zone difference, the international phone number, or the lack of self-service options stop you from canceling. Pick up the phone or send that email today. Request your confirmation number. Stopee stands with you, and you deserve clear, simple cancellation service-no matter where the company is based.

Brickhouse security contact and returns address

Use the contact details below to reach Brickhouse Security customer service for cancellation requests.

Phone: +1 800-654-7966 (U.S. Eastern Time business hours)
Website: www.brickhousesecurity.com
Support method: Phone or online contact form (no local Philippines line available)

For hardware returns or physical mail inquiries, Brickhouse Security operates a home office and distribution center in the United States. Request the full returns address from customer service when you contact them for cancellation, as return policies and shipping costs vary by product type and purchase location.

Questions about your cancellation or refund eligibility? Stopee recommends filing a complaint with the Department of Trade and Industry (DTI) Philippines if Brickhouse Security does not respond within 5 business days. Stopee's consumer guides have helped thousands of Filipinos take back control of their subscriptions-and your cancellation is next.