Manage Brickhouse Security

How to cancel brickhouse security from new zealand: your complete refund and cancellation guide

What is brickhouse security

Brickhouse Security is a U.S.-based GPS tracking company that sells real-time location monitoring hardware, mobile apps, and cloud subscription plans. If you've signed up for their tracking services and now want to step back, you're not alone - and cancelling doesn't have to be complicated.

Services offered

Brickhouse Security provides three main product categories: GPS tracking devices with hardware, web and cloud-based tracking plans that monitor location in real time, and an API integration option for businesses. Their tracking plans range from Basic coverage across specific regions through to Premium worldwide monitoring with unlimited alerts and detailed history. They also offer a smartphone conversion app that turns your phone into a GPS tracker.

All plans auto-renew on a monthly or annual basis unless you actively cancel before your next billing date. Understanding your plan type is the first step toward cancelling with confidence.

Why you might want to cancel

You may cancel Brickhouse Security for several legitimate reasons: you no longer need the tracking service, you've found a cheaper alternative, the coverage doesn't meet your needs, or you simply want to reduce monthly expenses. Whatever your reason, you have consumer rights that protect you - and Stopee is here to walk you through every step.

Your consumer rights in new zealand

As a New Zealand consumer, you're protected by the Consumer Guarantees Act 1993, which gives you legal leverage if you need to challenge unfair cancellation terms or demand a refund.

Consumer guarantees act protections

Under the Consumer Guarantees Act, digital services must be delivered with reasonable care and skill. If Brickhouse Security fails to provide the tracking accuracy, uptime, or features promised, you have grounds to request a refund or service correction - even outside their stated 7-day refund window.

If you cancel within 7 days of a renewal and haven't used the service, New Zealand law generally supports your right to a refund. Brickhouse's 7-day refund policy aligns with these protections, but the Act may grant you additional rights if the service is faulty or misrepresented.

Your escalation pathway

If Brickhouse Security refuses to honour your cancellation or refund request, you can escalate to the Commerce Commission (comcom.govt.nz), New Zealand's consumer protection authority. Document all communication with Brickhouse, save your cancellation confirmation, and report unfair practices. Stopee recommends keeping records of every step - they strengthen your case.

Cancellation methods available to you

Brickhouse Security offers two main ways to cancel your subscription: through their online cancellation portal or by contacting their customer support team directly.

Self-service cancellation via portal

Brickhouse Security provides an online Cancellation Portal on their website, accessible from your account dashboard. This is the fastest method and gives you immediate confirmation. You can access it at any time, 24/7, and receive a cancellation reference number instantly.

Customer support assisted cancellation

If you prefer speaking to a person or encounter technical issues with the portal, you can contact Brickhouse customer support through their support and contact page on their website. Have your account email, order number, and device identifiers ready - this speeds up the process and reduces back-and-forth communication.

Step-by-step cancellation guide

Follow these clear steps to cancel your Brickhouse Security subscription before your next billing date.

Cancelling via the online portal

1. Sign in to your Brickhouse Security account using the email address you used to subscribe.
   • If you've forgotten your password, use the "Forgot Password" link on the login page.
   • Check your email (including spam folder) for password reset instructions.
2. Navigate to your Account or Billing section - this is usually in the top menu or dashboard sidebar.
   • Look for tabs labelled "Subscriptions," "Plans," "Billing," or "My Account."
3. Locate the specific subscription or device you wish to cancel.
   • If you have multiple devices or plans, select only the one you want to remove.
   • Review the cancellation date to confirm it takes effect before your next renewal.
4. Click the "Cancel" button or link next to the active subscription.
   • Brickhouse may ask why you're cancelling - you can skip this or provide feedback.
5. Review the cancellation summary and confirm your choice.
   • Check the final billing date and confirm you understand when access ends.
6. Complete the cancellation and note your cancellation reference number.
   • Pro tip: screenshot or email this confirmation to yourself immediately.
   • Save the date, time, and reference number for your records.

Cancelling via customer support

1. Visit the Brickhouse Security support or contact page on their website.
   • Look for "Contact Us," "Support," or "Help" in the footer or main menu.
2. Choose your preferred contact method: email, phone, live chat, or web form.
   • Email is recommended because you receive written confirmation.
   • Include "Cancel Subscription" or "Cancellation Request" in the subject line.
3. Provide your account details:
   • Email address associated with your account.
   • Order number or subscription ID.
   • Device identifiers (if applicable).
4. State clearly: "I want to cancel my Brickhouse Security subscription effective immediately."
   • Request confirmation of cancellation in writing.
5. Request a cancellation reference number and the exact date your access ends.
   • Warning: do not proceed until you have this in writing.
6. Save all email correspondence and reference numbers.
   • Forward this to your personal email as backup.

Refund eligibility and what to expect

Understanding Brickhouse Security's refund policy helps you know whether you'll recover your money after cancelling.

Subscription refund terms

Brickhouse Security's stated policy is that service subscriptions are non-refundable after 7 days from your renewal date, unless New Zealand law requires otherwise. However, if you cancel within 7 days of a renewal and have not used the renewed service, you are eligible for a full refund of that renewal charge.

This means your window is narrow but real. If you renew on the 1st and realise on the 5th that you don't need the service, contact Brickhouse immediately - you have 2 days to claim your refund before the 7-day window closes.

Hardware and device refunds

All Brickhouse Security hardware and tracking devices come with a 30-day Money-Back Guarantee. If you purchased a physical GPS device, you can return it within 30 days of purchase for a refund or exchange - no questions asked. After 30 days, Brickhouse states that no refund is available under their standard policy.

To claim a hardware refund, contact Brickhouse support with your proof of purchase and initiate a return. Follow their return shipping instructions carefully, as your refund depends on them receiving the device in usable condition.

What stopee recommends

Act fast on refund claims. Don't wait until day 8 or day 31 - contact Brickhouse within 5 days of your renewal or within 25 days of hardware purchase. Send your cancellation and refund request in writing (email is best) so you have proof of the date and time you submitted your claim. Stopee has helped thousands of consumers recover refunds by documenting everything early.

Brickhouse security pricing and plan breakdown

Knowing what you're paying for helps you decide whether cancellation is the right move or if you should downgrade to a cheaper plan instead.

Pricing overview

Brickhouse Security pricing is displayed in United States dollars (USD). No official New Zealand dollar (NZD) pricing was located on their main website. To find New Zealand pricing, check the iOS App Store or Google Play Store, or contact Brickhouse directly at their support page - they can provide NZD rates and help you compare plans.

When calculating your cost in NZD, apply the current USD to NZD exchange rate. As of early 2024, 1 USD = approximately 1.65 NZD, but rates fluctuate - ask Brickhouse for their current local pricing.

Monthly subscription plans comparison

If you're paying for Premium but only need Basic coverage, downgrading may save money without cancelling entirely. Contact Stopee support if you're unsure whether to cancel or switch plans - sometimes a plan change is smarter than a full exit.

What happens after you cancel

Cancellation is not instant termination. Here's what actually occurs when your cancellation takes effect.

Service access during and after cancellation

When you cancel before your next billing date, your service remains active until the end of your current billing cycle. If you renew on the 15th of each month and cancel on the 10th, you keep full access until the 14th at midnight. After that date, tracking stops and you lose access to your account.

You will not be charged again once your current period expires. Brickhouse stops all automatic renewals immediately upon cancellation.

Your data and account history

Your account data and historical tracking records are typically retained by Brickhouse according to their privacy policy - often for 12 months or more. However, once your paid period ends, you cannot access this data through the portal. If you need historical tracking information for legal, insurance, or personal reasons, download or export your data before your access expires. Contact Brickhouse support if you need help extracting your data.

After your access ends, you cannot restore your account for free - you would need to resubscribe as a new customer.

Common cancellation mistakes to avoid

Cancelling a subscription sounds simple, but small oversights can cost you money or leave you charged after you thought you'd stopped the service.

Mistake 1: cancelling after the renewal date

If you cancel after your renewal date has passed, you've already been charged for the next billing cycle. New Zealand law and Brickhouse's own policy may entitle you to a 7-day refund, but only if you cancel within 7 days of that renewal charge. Miss this window and your money is gone.

Pro tip: mark your renewal date in your phone calendar and set a reminder 3 days before. Cancel proactively, not reactively.

Mistake 2: confusing cancellation with account deletion

Cancelling your subscription does not delete your account. Your login credentials, profile, and data remain stored. If you want full account deletion, you must submit a separate data deletion request to Brickhouse under New Zealand Privacy Act provisions. Ask their support team for their data deletion process.

Mistake 3: not saving your cancellation confirmation

Without a reference number, confirmation email, or timestamp, you have no proof you cancelled. If Brickhouse charges you again, you'll struggle to dispute it. Warning: always screenshot or email yourself the cancellation confirmation immediately.

Mistake 4: cancelling without checking for pending refunds

If you're within the 7-day refund window, mention your refund eligibility explicitly in your cancellation request. Don't assume Brickhouse will offer it automatically - ask for it directly. Stopee recommends writing: "I am cancelling within 7 days of renewal and request a full refund of my renewal charge under your refund policy and New Zealand Consumer Guarantees Act."

Before you cancel: a brief checklist

Use this checklist to ensure you're ready to cancel and won't regret it later.

• Are you within 7 days of a renewal charge? If yes, you may qualify for a refund.
• Have you downloaded or exported any tracking data or reports you need for reference or evidence?
• Do you have a backup method of tracking or monitoring if you need it after cancellation?
• Is the service truly not meeting your needs, or would a cheaper plan work instead?
• Have you set a calendar reminder to cancel before your next renewal date?
• Do you have your account email, order number, and device IDs ready?
• Are you prepared to receive fewer (or no) location updates once access ends?

After cancellation: what's next

Once Brickhouse confirms your cancellation, your journey doesn't end - there are a few final steps to protect yourself.

Confirm no further charges

Wait 5 business days after your cancellation takes effect, then check your bank or credit card statement. Verify that no new Brickhouse Security charge appears. If an unexpected charge shows up 2 or 3 weeks after cancellation, contact your bank immediately and file a dispute. Use your cancellation reference number as evidence.

Update your payment method records

If you used a credit card or digital payment account, consider updating your payment method records or notifying your bank that you've cancelled. This reduces the chance of accidental duplicate charges.

Escalate if needed

If Brickhouse continues to charge you after cancellation, or refuses to honor your refund request, escalate to the Commerce Commission (comcom.govt.nz). Provide your cancellation reference, email correspondence, and bank statements as evidence. The Commerce Commission investigates unfair trading practices and can force Brickhouse to issue refunds or penalties.

Stopee has helped thousands of consumers navigate disputed charges and refund denials - document everything, stay calm, and remember you have legal backing in New Zealand.

Contacting brickhouse security from new zealand

Brickhouse Security is a U.S.-based company, but you can reach them through their website support channels. No dedicated New Zealand postal address or phone line was found, so email and online contact forms are your best options.

Support contact methods

Visit the Brickhouse Security support page (typically found at brickhousesecurity.com/support or a similar URL) to access their contact form, email address, or live chat option. You can also check their Terms and Conditions page for additional contact details. When you reach out, clearly state your location as New Zealand and ask for confirmation that your cancellation complies with New Zealand Consumer Guarantees Act requirements.

U.S. headquarters (for escalation)

If online support is unresponsive, Brickhouse Security's home office and distribution centre are based in Indianapolis, United States. However, for consumer disputes in New Zealand, your first escalation point should always be the Commerce Commission, not the company directly. Stopee advises contacting comcom.govt.nz if Brickhouse fails to respond or honour refund claims.

Final thoughts: you're in control

Cancelling Brickhouse Security is straightforward when you know the process, timelines, and your consumer rights. You have clear cancellation options, a genuine refund window, and legal protections under New Zealand law. The key is acting fast, documenting everything, and escalating to the Commerce Commission if the company resists.

Whether you're cancelling because the service doesn't fit your needs, the cost is too high, or you've found a better alternative, your decision is valid and your rights are protected. Stopee has helped thousands of consumers cancel subscriptions confidently and recover refunds they were owed - and we're here to support you through every step. Take control today, cancel with confidence, and move forward knowing you've done it right.