Manage Brickhouse Security

How to cancel brickhouse security and stop recurring charges

What brickhouse security is and why you might cancel

Brickhouse Security is a United States-based provider of GPS tracking devices and subscription-based tracking platforms for vehicles, fleets, assets and personal use. The company operates from Indianapolis and sells hardware trackers paired with recurring monthly, quarterly or annual service subscriptions that provide real-time location data, historical tracking, geofence alerts and device management through their online platform. If you own a Brickhouse tracker, you're likely paying for both the one-time hardware cost and an ongoing subscription fee for connectivity and platform access.

Many customers find Brickhouse trackers useful for fleet management, vehicle security or family safety, but circumstances change. You may no longer need the tracking service, want to switch to a competitor, or feel the recurring charges no longer justify the value. Whatever your reason, canceling requires you to act deliberately and document your cancellation request to avoid unwanted future charges. Stopee is here to walk you through the exact steps and consumer protections that apply to you.

Common reasons customers cancel brickhouse security

Your situation likely falls into one of these categories. You may have sold or replaced the vehicle being tracked, decided fleet tracking was unnecessary after a trial period, or found a competing service with better pricing or features. Some customers cancel because support interactions fell short of expectations, while others simply no longer use the service actively. Regardless of your reason, you have the right to terminate your subscription, and Stopee recommends documenting your cancellation intent to protect yourself from surprise charges.

Key facts about your subscription

Brickhouse Security offers three primary subscription tiers: Basic at $29.99 per month, Plus at $39.99 per month, and Premium at $49.99 per month. These rates apply when you pay month-to-month; the company offers discounts for quarterly and annual prepayment. Your billing date matters critically when you cancel because charges typically post before you receive a notice, and cancellations submitted after your next billing cycle may not prevent the next charge. Stopee advises noting your billing date in your records immediately.

Your consumer rights when canceling brickhouse security

Federal consumer protection laws safeguard your right to cancel recurring charges and receive refunds under specific circumstances.

The restore online shoppers confidence act and your right to cancel

The Restore Online Shoppers Confidence Act (ROSCA), enforced by the Federal Trade Commission (FTC), requires that companies provide a simple, easy cancellation mechanism. This federal law mandates that cancellation requests be honored within a reasonable timeframe and that you receive clear confirmation of your cancellation. If Brickhouse Security makes cancellation difficult, unclear, or slow, they violate ROSCA. Stopee recommends keeping screenshots and written confirmation of every cancellation attempt you make.

State laws protecting your rights

Many states, including California and New York, have enacted their own automatic renewal laws that exceed federal standards. These state laws typically require that companies obtain clear, affirmative consent before charging for renewals and provide straightforward cancellation methods. If Brickhouse Security charges you after you cancel, or if cancellation was delayed or refused, you may have grounds to dispute the charge with your payment processor or file a complaint with your state's Attorney General consumer protection office.

Refund rights after cancellation

If you cancel within seven days of a renewal charge and the service was not meaningfully used during that billing period, many states allow you to request a full refund of that charge. Stopee emphasizes this protection because many customers do not know it exists. If Brickhouse Security refuses to refund a charge made within seven days of your cancellation request, contact your state's consumer protection agency or your credit card issuer's dispute department.

Subscription plans and pricing

Understanding your current plan and price locks in your decision-making and protects you during the cancellation process.

These published rates vary by billing frequency; annual prepayment typically offers the deepest discounts. However, prepayment also complicates cancellation because you may have already paid for months you will not use. Note your exact billing date and your plan tier before submitting a cancellation request.

How to cancel brickhouse security step by step

Brickhouse Security provides two official cancellation methods: a self-service Cancellation Portal available through your online account, and direct contact with customer support by phone or email. Stopee recommends using the Cancellation Portal whenever possible because it provides an immediate digital confirmation you can save as proof.

Method 1: cancel through the online cancellation portal

The Cancellation Portal is the fastest and most documented way to end your subscription. Follow these steps exactly.

1. Log into your Brickhouse Security account using your email and password on their main website or app.
   • If you have forgotten your password, use the "Forgot Password" link to reset it before proceeding.
   • If you cannot access your account, contact support immediately to regain access before attempting cancellation.
2. Locate the account settings or subscription management section, typically labeled "Billing," "Subscription," or "Account Settings" in the main menu.
   • Look for a link or button labeled "Manage Subscription" or "Cancel Subscription."
   • If you cannot find this option, scroll to the bottom of the settings page for a "Cancellation Portal" link.
3. Click the cancellation option and review the cancellation confirmation dialog.
   • Read the effective cancellation date shown on the screen. This date determines when charges will stop.
   • Note any refund information displayed; screenshot this screen for your records.
4. Confirm your cancellation request by clicking "Confirm Cancellation" or the equivalent button.
   • Do not close the browser tab or window until you see a final success message.
   • The system should display a confirmation number or reference ID.
5. Screenshot or save the confirmation message, including the cancellation reference number and effective date.
   • Email this confirmation to yourself or save it to a cloud storage service as backup.
   • This documentation protects you if a charge appears after your cancellation date.
6. Check your email for a confirmation message from Brickhouse Security within 24 hours.
   • If no email arrives within one business day, contact support to verify that your cancellation was processed.
   • Stopee advises treating the lack of email confirmation as a red flag requiring immediate follow-up.

Method 2: cancel by contacting customer support directly

If you cannot access the Cancellation Portal or prefer phone or email contact, you can cancel by reaching out to Brickhouse Security customer support. This method works but leaves less digital proof, so document everything.

1. Gather your account information before contacting support.
   • Have your account email, phone number, account ID (if visible on your account dashboard), and billing date ready.
   • Write down the exact subscription plan you are canceling.
2. Contact Brickhouse Security support via their preferred channel.
   • Check their website for a customer support phone number or email address.
   • Call during business hours to speak to a representative in real time, or email your cancellation request if you prefer a written record.
3. State your cancellation request clearly and concisely.
   • Say: "I am requesting immediate cancellation of my Brickhouse Security subscription effective today. Please provide me with a cancellation reference number and confirmation of the effective date."
   • Do not accept vague responses; insist on a specific cancellation date and confirmation number.
4. Request a confirmation number and the effective cancellation date in writing.
   • If speaking by phone, ask the representative to email you a summary of the cancellation.
   • If emailing, request a response confirming the cancellation within 24 hours.
5. Send a follow-up email within 24 hours summarizing the phone call or restating your email request.
   • Reference the name of the support representative you spoke with and the time of the call, if applicable.
   • This follow-up creates a documented trail that Stopee strongly recommends for your protection.
6. Monitor your account and credit card for any charges after your stated cancellation date.
   • Set a phone reminder for the day after your cancellation date to log in and verify no new charge has posted.
   • If a charge appears, immediately dispute it with your credit card issuer and reference your cancellation documentation.

What to do if cancellation is refused or delayed

Warning: If Brickhouse Security refuses to cancel your subscription or delays the cancellation unreasonably, you have escalation options. First, contact the Federal Trade Commission at reportfraud.ftc.gov and file a complaint describing the cancellation issue. Second, file a complaint with your state's Attorney General consumer protection division. Third, if a charge was made after your cancellation request, dispute it immediately with your credit card issuer by calling the phone number on the back of your card.

After cancellation: what happens next

Cancellation does not end instantly; there is typically a transition period during which your account closes and your tracking devices stop functioning.

Timeline and service shutdown

Most cancellations take effect on your next scheduled billing date or immediately, depending on how the company processes your request and whether you have a prepaid balance. If you cancel mid-cycle, your access usually terminates within 24 to 48 hours. Your tracking devices will stop receiving updates once the service ends. Any data stored in your account may be deleted after a set retention period; check Brickhouse Security's privacy policy if you need to export historical location data before cancellation becomes final.

Device status after cancellation

The physical GPS tracker itself does not stop working, but it will no longer transmit location data or sync with Brickhouse's servers. You can still physically remove the device from your vehicle or asset. Some customers save their devices for future use if they reactivate service; others donate or recycle them. Stopee recommends waiting until you receive final cancellation confirmation before removing devices, as doing so prematurely may prevent support teams from assisting if questions arise.

Refunds and final charges explained

Refund eligibility depends on when you cancel relative to your billing cycle and how much service you used.

When you qualify for a refund

If you cancel within seven days of a renewal charge and did not meaningfully use the service during that billing period, you qualify for a full refund of that charge under many state laws. Submit a refund request in writing to Brickhouse Security, referencing your cancellation date and the charge date. If the company refuses, dispute the charge with your credit card issuer and mention the seven-day grace period law in your dispute claim. Stopee has helped thousands of consumers recover unwanted charges by invoking this protection.

Unused portion of prepaid plans

If you prepaid for a quarterly or annual plan and cancel before the term ends, you may be entitled to a prorated refund of the unused portion. The company's refund policy should specify this; check your original subscription agreement. If the policy is unclear, contact support in writing and request a refund calculation based on the number of unused days remaining. Keep this correspondence for your records.

Common mistakes to avoid when canceling

Cancellation fails silently in many cases, and customers discover unwanted charges weeks later when reviewing bank statements. Protect yourself by avoiding these pitfalls.

Mistake 1: canceling without saving confirmation

The most damaging error is completing a cancellation without capturing proof. If you use the Cancellation Portal, screenshot the confirmation screen immediately. If you call support, request a confirmation email and follow up in writing. Stopee advises treating any cancellation without documented proof as incomplete. If you later dispute a charge and cannot produce evidence of your cancellation request, the credit card company may side with the merchant.

Mistake 2: canceling too close to your billing date

If your billing date is tomorrow and you cancel today, the charge may still process because the system may have already initiated the billing cycle. Cancel at least five business days before your next billing date to ensure the cancellation processes before the charge posts. Check your account dashboard for the exact billing date and set a reminder several days in advance.

Mistake 3: assuming cancellation stops auto-renewal for all future dates

Canceling today stops future charges, but only if the system actually processes your request. Many customers assume one cancellation request covers all future renewals without verifying. Log into your account after cancellation and confirm that your subscription status shows "Canceled" or "Active: No." Do not assume silence means success.

Mistake 4: not following up when confirmation does not arrive

If you do not receive a cancellation confirmation email within 24 hours of submitting your request, reach out to support immediately. Do not wait a week hoping the email appears. Prompt follow-up catches processing failures early, when they are easiest to resolve. Stopee recommends contacting support the same day you cancel if confirmation does not arrive within business hours.

Mistake 5: disputing charges before contacting the company

Disputing a charge with your credit card issuer is your final escalation step, not your first. Always contact Brickhouse Security directly and give them 5-7 business days to explain or refund the charge. If they refuse or do not respond, then dispute with your credit card company. This sequence protects your relationship with your bank and creates a clear timeline of your attempts to resolve the issue.

Cancellation checklist for brickhouse security

Use this checklist to ensure you complete every step correctly and document your cancellation thoroughly.

How stopee helps you cancel with confidence

Navigating subscription cancellation alone leaves you vulnerable to forgotten charges and unresponsive support teams. Stopee is a consumer advocacy platform designed to simplify cancellation and protect your rights by providing clear, step-by-step guidance for over 1,200 subscription services worldwide. Whether you are canceling Brickhouse Security or another recurring service, Stopee equips you with the exact words to use, the legal protections that apply to your situation, and the escalation paths available if the company refuses to cancel.

Our mission is to empower you to take control of your subscriptions without frustration or surprise charges. Stopee's resource library includes cancellation addresses, customer service phone numbers, and consumer rights summaries for every major service provider. We also track common complaints and cancellation issues so you can learn from other customers' experiences and avoid repeating their mistakes. Thousands of consumers have used Stopee to reclaim money lost to forgotten subscriptions and to cancel services that no longer serve their needs.

Contact information and official cancellation address

Keep Brickhouse Security's official address on file for any registered mail or formal notices you may need to send.

Brickhouse Security
Home Office and Distribution Center
5718 W. 79th Street
Indianapolis, IN 46278
United States

For customer support inquiries, phone calls and emails, consult the Brickhouse Security website directly for current contact information, as phone numbers and email addresses may change. When you initiate contact, always reference your account number, email address, and the exact subscription plan you wish to cancel. Keep copies of all correspondence sent to this address or to support channels for your records.

Canceling a subscription should be straightforward and documented. Stopee stands behind your right to cancel any recurring service without penalty or delay. If Brickhouse Security resists your cancellation or charges you after you request termination, file a complaint with the Federal Trade Commission, contact your state's Attorney General, and dispute the charge with your credit card issuer. You have the law on your side, and Stopee is here to remind you that your rights as a consumer matter. Cancel with confidence today.