Manage The Week

How to cancel the week magazine subscription in the philippines without losing your money

Understanding the week and what you are paying for

The Week is a weekly news magazine that summarises the biggest stories across politics, business, world affairs, culture, and opinion. Instead of chasing dozens of news outlets every day, you get a curated roundup delivered to your device each week.

In the Philippines, you access The Week as a digital magazine subscription through the App Store or directly from The Week website. Your monthly plan costs ₱679.00, while the annual plan costs ₱4,690.00. Both plans renew automatically, which is where most subscription problems start.

The real product you are paying for is access to digital editions. When you subscribe, you agree to recurring billing on your chosen platform-whether that is Apple's App Store, Google Play, or The Week's own website. Each platform handles cancellation differently, and Stopee has helped thousands of consumers navigate this exact problem.

How the billing cycle works

Your subscription renews on the same date each month or year, depending on which plan you chose. If you signed up on the 15th of any month with the monthly plan, your card gets charged ₱679.00 on the 15th of the next month, and every month after that until you cancel.

The annual plan works the same way-one charge of ₱4,690.00 per year on your anniversary date. Auto-renewal is the default, and the company does not send a reminder before charging you. This is why checking your billing date right now is so important.

What the week's refund policy actually covers

The Week's official refund policy is limited. If you cancel within 30 days of your subscription start, you may qualify for a full refund for unmailed issues. After 30 days, your money is generally non-refundable under their standard terms.

However, your consumer rights under the Consumer Act of the Philippines (Republic Act No. 7394) give you stronger protections than The Week's policy alone. If the service failed to deliver what was promised, or if you were charged without clear consent, you have legal grounds to dispute the charge through your bank or card issuer.

Your consumer rights in the philippines

The Consumer Act of the Philippines protects you in three ways that matter for subscriptions like The Week.

Your right to cancel without penalty

Under Republic Act No. 7394, you have the right to cancel any subscription service at any time. The Week cannot force you to continue paying or lock you into a "commitment period." If they claim you must stay subscribed, that clause is unenforceable under Philippine law.

This means you can cancel immediately, even if you just started yesterday. The only limitation is their refund window-30 days for a full refund-but cancellation itself has no legal barrier.

Your right to fair billing

The Consumer Act requires that any recurring charge happen only with your clear, informed consent. If you were charged without understanding the auto-renewal terms, or if The Week charged you after you attempted to cancel, you have grounds to dispute that charge.

When you dispute a charge with your bank, GCash, Maya, or card issuer, cite the Consumer Act and describe exactly what happened. Most financial institutions in the Philippines will reverse charges related to unauthorized subscriptions or continued billing after cancellation.

Your right to access customer service

The Week must provide you with a way to cancel your subscription. If their website does not show a cancel button, or if their customer service ignores your cancellation request, that violates the Consumer Act. You can escalate to the Department of Trade and Industry (DTI) if the company refuses to process your cancellation after a reasonable time.

How to cancel the week on different platforms

Your cancellation method depends on where you subscribed, so Stopee recommends checking your billing statement first to confirm whether charges come from Apple, Google, or The Week directly.

Cancel on the week website or direct account

If you subscribed directly through theweek.com, you must cancel through the same website.

1. Log in to your account on theweek.com using your email and password.
2. Navigate to Account Settings or Subscription Management (exact wording varies, but it is always in your profile area).
3. Look for a button labeled "Manage Subscription," "Cancel Subscription," or "Billing."
4. Click or tap the cancellation option and follow the on-screen prompts.
5. You will typically see a confirmation screen stating your cancellation is effective immediately or at your next renewal date.
6. Take a screenshot of the confirmation page and save your confirmation email.

Pro tip: If you cannot find a cancel button after logging in, visit The Week's FAQ page at theweek.com/faq. If the online method still does not work, email theweek@cdsfulfillment.com or call (877) 245-8151 from the Philippines. Provide your full name, email address, subscription number (from your receipt), and request immediate cancellation. Ask for written confirmation via email.

Warning: Do not create a new account or change your password when trying to cancel. Some users accidentally reset their login instead of cancelling, and the old subscription keeps charging them.

Cancel on apple app store (iPhone or iPad)

If you subscribed through the App Store, Apple controls the billing, not The Week. You must cancel through Apple, not through The Week's website.

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top of the Settings menu.
3. Tap Subscriptions.
4. Find and tap "The Week."
5. Tap "Cancel Subscription" (or "Edit" if you see a different option, then choose "Cancel").
6. You will see cancellation options: confirm that you want to cancel.
7. Apple will show you the exact date your access ends (usually at the end of your billing period).
8. Take a screenshot showing your cancellation was processed.

Pro tip: Apple typically stops your renewal on your next billing date, not immediately. If you cancel on the 10th of the month but your renewal date is the 25th, you can use The Week until the 25th, then you lose access. This is not The Week's choice-it is how Apple handles subscriptions.

Warning: If you used an Apple free trial and then started a paid subscription, any unused trial time is lost when the paid plan begins. This is Apple's policy, not The Week's, but it is important to know.

Cancel on google play (Android)

If you subscribed through Google Play on an Android phone or tablet, Google manages your billing. You cancel through Google Play, not The Week.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top right corner.
3. Tap "Payments and subscriptions."
4. Tap "Subscriptions."
5. Select "The Week" from your active subscriptions.
6. Tap "Cancel subscription."
7. Choose your reason for cancellation (optional).
8. Tap "Cancel subscription" again to confirm.
9. Google Play will show you the exact end date of your access.
10. Screenshot the confirmation for your records.

Pro tip: Google Play, like Apple, typically ends your subscription at the end of your current billing period. If you are mid-cycle, you keep access until your renewal date passes.

What happens immediately after you cancel

Cancellation can feel like it did not work because you retain access to The Week until the end of your billing cycle-this is normal and expected, not a problem.

When your access actually stops

When you cancel, you enter what is called the "notice period." The Week (and both Apple and Google) allow you to keep your subscription access until the current billing cycle ends. If you cancel mid-cycle on a monthly plan, you keep access until the 30th. If you cancel on an annual plan, you keep access for the rest of the year.

After that date passes, your login stops working, and you cannot view new issues or access archived content. You do not receive a final warning email-your access simply expires at midnight on the end date shown in your cancellation confirmation.

Checking that cancellation actually worked

One week after you cancel, log back into your account on the platform where you subscribed. For the website, try logging in at theweek.com. For Apple, open Settings > Your Name > Subscriptions and check whether The Week still appears. For Google Play, do the same in the Google Play Store.

If The Week still shows as "Active," your cancellation did not go through. Repeat the cancellation steps immediately or contact customer support again. Stopee advises keeping screenshots and emails as proof if you need to escalate.

Protecting yourself from surprise charges

After your final access date, monitor your bank, GCash, or Maya statement for two billing cycles. If a charge appears after your access ended, that is a billing error or system failure on The Week's side.

Contact your bank or payment provider immediately and report the charge as unauthorized. Provide proof of your cancellation (the screenshot you took). Most Philippine banks and services reverse unauthorized subscription charges within 3-5 business days.

Refund options based on your situation

Your ability to get a refund depends on when you are cancelling and which platform you subscribed through.

How to request a refund from the week directly

If you qualify for a refund under The Week's 30-day policy, contact their subscription team by email.

1. Send an email to theweek@cdsfulfillment.com with the subject line "Refund Request."
2. Include your full name, email address, subscription number (from your receipt), payment date, and amount paid.
3. State that you are cancelling and requesting a full refund for unmailed issues within the 30-day window.
4. Keep a copy of your email.
5. The Week typically responds within 5-7 business days. If they approve, they will mail a check to your address (or provide refund instructions for card charges).

Pro tip: If The Week requests a mailing address for your refund check, provide a reliable address. Mailed checks from the US can take 2-3 weeks to arrive in the Philippines.

How to dispute a charge with your bank or payment provider

If The Week refuses a refund, or if you were charged unfairly, dispute the charge with the financial institution that processed it. Stopee has helped many Filipino users recover funds this way.

1. Log into your bank app, GCash account, or Maya app.
2. Find the transaction history or recent charges.
3. Locate the charge from The Week and select "Report a problem" or "Dispute this charge."
4. Choose the reason: "Unauthorized subscription," "Subscription not cancelled," or "Service not delivered."
5. Upload a screenshot of your cancellation confirmation or your subscription settings showing cancellation status.
6. Write a brief description: "I cancelled my The Week subscription on [date], but was charged on [date]. I am requesting a refund under Republic Act No. 7394 (Consumer Act of the Philippines)."
7. Submit the dispute.
8. Your bank will investigate and typically respond within 10-15 business days.

Warning: Do not delete the charge or your transaction history. Banks need to see the charge to investigate it. Keep all emails and screenshots until the dispute is resolved.

Common mistakes that delay cancellation

Many people cancel correctly but still get charged again because they overlook one critical detail. Here is what Stopee sees most often.

Forgetting which platform you subscribed on

This is the number one reason cancellations fail. You cancel on The Week's website, but your subscription is actually tied to Apple. Then the App Store charges you again, and you are confused because you cancelled.

Check your last billing statement right now. Look at the charge description. If it says "Apple," "Google," or "The Week," that is where you subscribed. Cancel there, not somewhere else.

Not taking screenshots of your confirmation

After you cancel, The Week or the app might not send you a confirmation email. You might see the confirmation on screen, close the browser, and then forget what it said. Three weeks later, you get charged again and have no proof you cancelled.

Before closing any cancellation screen, take a screenshot showing the cancellation confirmation, the date, and your account status. Save it to your phone or email it to yourself. This is your proof if you need to dispute a later charge.

Confusing "pause" with "cancel"

Some services offer the option to pause your subscription rather than cancel it. If you see a button that says "Pause subscription" or "Skip next billing," that is not cancellation. Pausing stops charges for a month or two, but they resume automatically unless you cancel fully.

Make sure you tap or click "Cancel subscription," not "Pause subscription" or any other option. The word "cancel" must appear in the confirmation you receive.

Cancelling on the wrong renewal date

You cancel on the 20th, thinking your subscription ends immediately. Actually, The Week's next renewal date is the 28th, so they charge you one more time on the 28th before your cancellation takes effect. This is not an error-it is their policy-but it surprises people.

When you cancel, the confirmation screen will tell you exactly when your access ends and when charges stop. Read that date carefully. If it is later than you expected, that is normal.

Pricing breakdown and what you should pay

Stopee recommends reviewing your current plan before cancelling, so you know what you should have been charged.

If you are seeing a charge that does not match these prices, check whether you are being charged by your bank for foreign currency fees or whether The Week added a regional surcharge. These are not The Week's standard prices.

Steps to take right now

You do not have to wait to cancel. If you have decided The Week is not for you, Stopee recommends taking these steps today to protect yourself.

Action checklist for immediate cancellation

1. Check your last billing statement to confirm whether you subscribed on The Week website, Apple App Store, or Google Play.
2. Note your next renewal date and the amount of your last charge.
3. Go to the correct platform and log in (theweek.com, Settings on iPhone, or Google Play on Android).
4. Navigate to your subscription or account settings and look for a cancel button.
5. Click or tap "Cancel subscription" and follow the prompts to the final confirmation.
6. Take a screenshot of the cancellation confirmation showing the date and your new access end date.
7. If you qualify for a refund (within 30 days), email theweek@cdsfulfillment.com immediately with your subscription number and payment date.
8. Save the confirmation screen, the screenshot, and any email responses in a folder on your phone or computer.
9. One week after cancellation, log back in to verify that your subscription no longer shows as "Active."
10. Monitor your next two billing cycles for any unexpected charges.

Answers to things people usually wonder

Will i lose access immediately after i cancel?

No. You keep access until the end of your current billing period. If you cancel mid-month on a monthly plan, you can read The Week until the end of that month. This is standard practice for subscription services and is not something The Week does wrong.

Can the week re-charge me after i cancel?

No, but only if your cancellation actually goes through. After you cancel, no future charges should occur. If a charge appears after your final access date, it is a billing error and you should dispute it immediately with your bank.

What if i need a refund but the week says no?

You have consumer rights under the Consumer Act of the Philippines. If you believe The Week billed you unfairly, charged you without consent, or failed to deliver the service, dispute the charge with your bank. Cite Republic Act No. 7394 and provide proof of your cancellation request. Most banks will reverse the charge.

Can i cancel by phone instead of online?

Yes. Call (877) 245-8151 and ask to cancel your subscription. Provide your full name, email, subscription number, and requested cancellation date. Ask them to email you a confirmation. This is slower than online cancellation, but it works.

Is there a customer service number for the philippines?

The Week does not list a dedicated Philippine phone number. Use the US line (877) 245-8151 or email theweek@cdsfulfillment.com and mention that you are calling from the Philippines. Explain your time zone if calling.

Escalation if the week refuses to cancel

If you have cancelled multiple times and The Week keeps charging you, or if customer service ignores your cancellation request, you can escalate to the Philippine government.

File a complaint with the department of trade and industry

The DTI handles consumer complaints about unfair business practices. If The Week violates your rights under the Consumer Act of the Philippines, you can file a formal complaint.

1. Visit the DTI website (dti.gov.ph) and navigate to the Consumer Complaint section.
2. Download and complete the complaint form.
3. Provide details: your name, The Week's name, dates of subscription and cancellation attempts, proof of charges, and copies of cancellation confirmations.
4. Submit the complaint to your nearest DTI office or email it to the consumer affairs division.
5. The DTI will investigate and contact The Week. The Week must respond within a set timeframe.
6. If The Week is found to have violated the Consumer Act, the DTI can order them to refund you and impose penalties.

Pro tip: Keep all emails, screenshots, bank statements, and cancellation confirmations. The DTI needs evidence to investigate your complaint.

When you should cancel the week

You might be reading this because you are already frustrated, but if you are still deciding, here are honest reasons to cancel.

Cancel if you never read it

Subscriptions are easy to ignore. If you have not opened The Week app or website in three weeks, cancelling saves you ₱679.00 per month or ₱4,690.00 per year. There is no shame in this-many people subscribe to news sources they never use.

Cancel if you cannot afford it

Recurring charges add up fast. If money is tight, cancel now. Your financial security matters more than staying subscribed to a magazine.

Cancel if you prefer free news sources

Plenty of free news aggregators and publications offer similar summaries of weekly events. If you have found alternatives you prefer, The Week is not worth the cost.

Do not cancel just because you forgot you had it

If you genuinely value The Week but forgot to read it this month, you can pause or skip a billing cycle instead of cancelling outright. But confirm that your subscription offers pause or skip options before choosing this path.

Summary and final protection steps

Cancelling The Week is straightforward once you know which platform you subscribed on. Stopee has helped thousands of consumers cancel subscriptions without losing money, and the same process applies here.

Your cancellation will succeed if you (1) identify the correct platform, (2) follow the step-by-step instructions, (3) take screenshots of your confirmation, (4) verify cancellation one week later, and (5) monitor your billing for two cycles afterward.

If The Week charges you after you cancel, or if they refuse to process your cancellation, the Consumer Act of the Philippines protects you. Dispute the charge with your bank and cite Republic Act No. 7394. Most disputes are resolved in your favour within two weeks.

Contact information and mailing address

If The Week requires a mailing address or you need to send a formal cancellation request by post, use the following address for subscription matters.

The Week magazine subscription address (United States):

The Week
PO Box 37252
Boone, Iowa 50037-0252
United States

Subscription email (recommended for speed from the Philippines):

theweek@cdsfulfillment.com

Customer service phone (US-based, but accepts international calls):

(877) 245-8151

When you contact The Week by any method, always include your full name, email address, subscription number (from your receipt), current plan (monthly or annual), and requested cancellation date. Ask for written confirmation via email.

Stopee has helped thousands of consumers cancel subscriptions safely, and we remain committed to making sure you understand your rights and your next steps. Whether you need help cancelling The Week or any other service, Stopee.com is your trusted source for clear, step-by-step guidance tailored to your country and currency. Cancel with confidence today.