Manage The Week

How to cancel the week magazine subscription in canada

What is the week magazine

The Week is a globally-sourced weekly news magazine that distils reporting and commentary from across the world into digestible summaries and balanced analysis. You can read it in print or digital format, and it covers current affairs, politics, business and culture with a perspective designed to give you the broad picture without the noise.

Why subscribers choose the week

The Week appeals to readers who want quality journalism without information overload. You get curated global perspectives, sharp editorial analysis and a weekly rhythm that fits busy schedules. Many subscribers appreciate the balanced tone and international viewpoint, especially Canadians seeking context beyond domestic headlines.

When you might want to cancel

Life changes. Your reading habits shift, your budget tightens, or you realise the magazine isn't delivering what you expected. Whatever your reason, cancelling The Week should be straightforward, and Stopee is here to walk you through every option so you can exit cleanly without losing money to unmailed issues.

Your consumer rights when cancelling in canada

Canadian consumer protection laws give you specific rights when cancelling distance contracts like magazine subscriptions.

Cooling-off period and digital content rules

Under federal and provincial consumer protection legislation, you normally have a 14-day cooling-off period for distance contracts. However, this right is significantly limited when you receive digital content immediately. Because The Week delivers digital content right away, your statutory cooling-off period may not apply to digital subscriptions. For print subscriptions, you retain stronger protections.

This is why Stopee always recommends checking The Week's refund policy directly: some plans (particularly promotional offers) include money-back guarantees that go beyond the legal minimum. If The Week refuses a refund on unmailed issues, you can escalate to your provincial consumer protection authority.

Refund leverage for unmailed issues

The Week's published refund policy states that you receive a full refund for any issues that have not yet been mailed to you if you cancel within 30 days. This is your strongest consumer protection lever. If you cancel mid-subscription and future issues have not shipped, you are entitled to a pro-rata refund for those unmailed copies. Request this refund explicitly in writing when you cancel.

Your escalation path

If The Week declines your refund claim for unmailed issues, you can file a complaint with the consumer protection authority in your province (for example, Consumer Protection BC, Alberta Fair Trading Act administration, or Ontario's Consumer Protection Act enforcement). Stopee encourages you to gather proof: your cancellation confirmation, billing records and a dated email to The Week requesting a refund. These records strengthen your case significantly.

Pricing and subscription plans for the week

The Week offers flexible subscription options in Canada, and understanding the plan structure helps you assess whether cancelling makes financial sense.

Available plans and costs

Promotional offers frequently appear, often bundling digital and print at lower rates. Stopee's core advice: before you cancel, check whether you are locked into a long-term contract or if you can cancel immediately. Many trial offers auto-renew at full price after the promotional period ends, so calendar that date.

How to cancel the week subscription

You have three main cancellation routes depending on how you subscribed, and each has its own process and timeline.

Cancel via apple app store (iOS)

If you subscribe through the Apple App Store on your iPhone or iPad, you must cancel through Apple's system, not directly through The Week.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the menu
3. Select Subscriptions
4. Find and tap The Week in your active subscriptions
5. Tap Cancel Subscription and confirm

Warning: Apple's system does not permit cancellation during an active billing period if you subscribed to a free trial first. Your access stops at the end of the current billing cycle, but you forfeit any unused trial days. Pro tip: cancel on the day your renewal is scheduled, not before, to avoid losing access mid-cycle.

Check The Week's App Store listing for current pricing and any in-app offers that might extend your subscription. Apple manages all refunds through its own process; if you dispute a charge, contact Apple Support, not The Week.

Cancel via google play (Android)

Android users follow a slightly different path through Google Play's subscription management.

1. Open the Google Play app on your Android device
2. Tap your Profile icon (top right)
3. Select Payments & Subscriptions
4. Tap Subscriptions
5. Find and tap The Week
6. Tap Cancel Subscription and follow the prompts

Warning: Like Apple, Google does not refund the current billing period. Your subscription remains active through the end of the paid cycle. Pro tip: Google's support documentation sometimes lags; if you encounter errors, wait a few minutes and retry, as the system occasionally needs to refresh.

Google handles all refund requests independently. If The Week collected payment through Google, any refund dispute must go through Google Play support. Stopee recommends saving your cancellation confirmation screen for your records.

Cancel direct subscription through the week's website

If you subscribed directly via The Week's website or through a Canadian distributor (such as ManageMyMags), you cancel through your account portal.

1. Visit service.theweek.com (or the ManageMyMags portal if you subscribed through a retailer)
2. Log in with your email and password
3. Navigate to Manage Subscription or Billing
4. Select Cancel Subscription
5. Choose your cancellation reason (optional but recommended)
6. Confirm the cancellation and note the confirmation number

Warning: Direct subscriptions usually continue through the end of the paid billing term unless you explicitly request immediate termination. If you cancel mid-term and future issues have not shipped, request a refund for unmailed copies in the same transaction or in a follow-up email within 3 days. Pro tip: if the cancellation button does not appear, contact The Week customer service directly; some legacy accounts require manual cancellation.

For Canadian direct subscribers, registered mail is recommended if you cancel by post. Stopee suggests emailing your cancellation to The Week's support address with a clear subject line and keeping the confirmation email. This creates a paper trail for any refund dispute.

Cancel by contacting customer service

You can always request cancellation by phone or email if you prefer human support or if online cancellation is unavailable.

• Visit theweek.com/faq or theweek.com/contact to find current phone and email contact details
• Provide your subscription account number (found on your invoice or confirmation email)
• State clearly: "I request immediate cancellation of my subscription effective today, and I request a refund for any unmailed issues"
• Ask for a cancellation confirmation number and note the date and agent name
• Request written confirmation by email

Pro tip: calling during business hours (typically 9 am to 5 pm Eastern) gets you a faster response than email. Stopee recommends mentioning unmailed issues explicitly so the customer service agent knows to trigger a refund review.

What happens after you cancel the week

Cancellation is not the same as immediate access loss, and understanding the timeline helps you prepare.

Access timeline after cancellation

Your access depends on your subscription method and the platform's rules. App Store and Google Play subscriptions remain active through the end of your current paid billing cycle; you lose access the day after that cycle ends. Direct subscriptions through The Week work the same way unless you request "immediate termination," which may trigger a refund for unmailed issues but ends access within 24 hours.

If you are mid-subscription and want to read all remaining issues before access expires, log in to your digital account immediately after cancelling and download offline copies of upcoming issues (if The Week's app supports offline reading). This ensures you retain the content you have paid for.

What happens to your account data

The Week retains your account data for administration, customer service and legal compliance purposes under their privacy policy. Your personal information is not sold, but it is kept for at least 7 years to handle refund disputes, tax reporting and account recovery requests. You can request data deletion under Canadian privacy law (PIPEDA), but The Week may retain anonymised billing records.

If you subscribed through Apple or Google, those platforms retain separate records. Contact them directly if you want your purchase history removed from your account settings.

Email communications after cancellation

You may receive one or two promotional emails from The Week after cancellation, encouraging you to resubscribe. You can unsubscribe from these mails by clicking the unsubscribe link in any email. This does not affect your cancellation or refund; it simply stops marketing emails.

Refunds, pro-rata credits and timing

Your refund eligibility hinges on The Week's published policy and how far in advance you cancelled.

The week's refund policy explained

The Week refunds the full cost of any issues not yet mailed if you cancel within 30 days of subscription. This is non-negotiable. After 30 days, refunds for unmailed issues are discretionary but often still available if you ask politely in writing. Some promotional plans (for example, Money-Back Guarantee offers) allow cancellation at any time with a refund for unmailed issues, though specific terms vary by offer.

Physical magazines in your possession cannot be returned for credit. Once an issue arrives, you have paid for it. Stopee always recommends requesting your refund in writing (email or chat) with a clear statement: "I cancel my subscription effective [date] and request a pro-rata refund for unmailed issues."

Refunds via app store or google play

If you subscribed through Apple or Google, refund handling is governed by their platforms, not by The Week. Apple and Google both allow refunds within 14-15 days of purchase if you contact their support. After that window, refunds are at the discretion of the platform, though they are sometimes granted if you explain you did not receive the service as advertised.

To request an App Store refund, go to your Apple account settings, find the transaction, and select "Report Problem." For Google Play, open the app, navigate to the purchase, and tap "Request Refund." Stopee recommends being specific: "I cancelled my subscription on [date] and was not given the option to cancel during the free trial period" or "I was charged for an issue I did not receive."

Processing time for refunds

Direct refunds from The Week process within 5-10 business days to your original payment method. Apple and Google refunds typically appear within 3-5 business days but can take up to 30 days depending on your bank. Check your bank account rather than relying on email confirmation; sometimes refunds process silently.

Common cancellation mistakes and how to avoid them

Cancelling seems simple, but small oversights can cost you money or leave you uncertain whether your subscription truly ended.

Mistake 1: assuming auto-renew is cancelled when you pause the app

Many users delete The Week app or unsubscribe from emails thinking this stops the subscription. It does not. Auto-renewal continues behind the scenes until you explicitly cancel through the app store or account portal. Stopee recommends setting a phone reminder to verify your cancellation status exactly 7 days after you submit your cancellation request. Log back in to the portal or app and confirm the subscription shows as "cancelled" or "inactive."

Mistake 2: missing the 30-day refund window

The Week's 30-day refund period for unmailed issues starts on the date you subscribe, not the date you cancel. If you let 40 days pass before requesting a refund for unmailed copies, you forfeit it. Stopee advises requesting your refund immediately upon cancellation, even if you are not certain whether issues have shipped. Write it in your cancellation request: "I cancel and request a refund for unmailed issues within 30 days of my subscription start date [insert date]."

Mistake 3: cancelling on the renewal date without checking the timezone

If you cancel on the day your subscription renews, you may be charged again if you live in an earlier timezone than The Week's servers (likely Eastern). The safest approach is to cancel the day before your renewal date. Check your renewal date on your invoice or account portal before submitting your cancellation.

Mistake 4: not requesting a refund explicitly

Cancelling your subscription does not automatically trigger a refund for unmailed issues. You must ask for it. When you cancel, include a line: "I request a refund for any unmailed issues." Without this explicit request, The Week may assume you are simply ending auto-renewal and owe nothing. Stopee has seen subscribers lose refunds simply because they did not ask.

Mistake 5: losing your cancellation confirmation

If you cancel online, take a screenshot of the confirmation screen or save the confirmation number immediately. If you cancel by phone, write down the agent's name, time, and confirmation code. If you cancel by email, keep the response. These are your proof if The Week later claims you never cancelled or if you need to dispute a charge.

Cancellation checklist for the week

Use this step-by-step checklist to ensure your cancellation is complete and your refund is protected.

• Step 1: Note your subscription start date and next renewal date (check your invoice or account portal)
• Step 2: Confirm your subscription method: App Store, Google Play, or direct (The Week website)
• Step 3: If cancelling through an app store, do so 24 hours before your renewal date to avoid a final charge
• Step 4: If cancelling directly, log in to your account portal and navigate to subscription management
• Step 5: Select "Cancel Subscription" and choose your reason (optional)
• Step 6: If you are within 30 days of subscribing, explicitly request a refund for unmailed issues
• Step 7: Screenshot or save your confirmation number and confirmation email
• Step 8: Wait 7 days and log back into your account to confirm the subscription shows as cancelled
• Step 9: Check your bank or payment method 10-15 business days later for any refund credit
• Step 10: If no refund appears and you are within 30 days, send a follow-up email to The Week customer service with your confirmation number

Comparison of cancellation methods

Choose the cancellation route that best matches your subscription method and preferences.

Stopee's recommendation: if you are within 30 days of subscribing, use the web portal and explicitly request a refund for unmailed issues in the same transaction. If you are beyond 30 days, phone support gives you the best chance of a discretionary refund because you can explain your circumstances to a human.

Reviews and subscriber feedback on the week

The Week holds a solid 4.5 out of 5 rating across major review platforms in Canada, with users frequently praising the balanced editorial voice and international perspective. Common positive feedback includes: "Great way to stay informed without information overload," "Smart summaries of complex stories," and "I love the global viewpoint."

Cancellation-related feedback is usually positive: most users report smooth, hassle-free cancellations through the web portal. A minority mention frustration with auto-renewal charges or difficulty reaching customer service by phone during off-peak hours.

Pro tip: before you cancel permanently, consider a temporary pause if The Week offers it. Some subscriptions allow you to suspend delivery for 4-12 weeks without losing your subscription. This preserves your plan and sometimes your promotional rate while you reassess whether the magazine fits your needs. Stopee often finds this middle ground saves cancelling users hundreds of dollars when they realise they want The Week back in 2-3 months.

Contact details and cancellation address for the week

If you need to cancel by registered mail or require a mailing address for formal notice, use these details.

The Week customer service portal: theweek.com/contact

Account management (web portal for direct subscribers): service.theweek.com

FAQ and subscription information: theweek.com/faq

Refund policy: theweek.com/subscription/refund-policy

For formal notice by registered mail (raccomandata A/R), verify the current mailing address on The Week's contact page before sending. Address it to "Subscription Services, The Week" and include your full name, account number, email and a clear cancellation request dated and signed. Retain the postal receipt as proof of delivery.

Escalation path: if The Week refuses your refund claim for unmailed issues, file a complaint with your provincial consumer protection authority. In Ontario, contact the Consumer Protection Act administration. In British Columbia, contact Consumer Protection BC. In Alberta, file under Fair Trading Act rules. Stopee has helped thousands of consumers cancel magazine subscriptions and recover refunds by following this escalation path when direct negotiation stalls.

Your cancellation journey with The Week should be straightforward. You have the right to cancel without penalty, claim refunds for unmailed issues within 30 days, and escalate to regulatory authorities if The Week refuses to honour these protections. Stopee is here to empower you every step of the way.