Manage Aurora

How to cancel aurora and stop paying for wellness subscriptions you don't use

What aurora is and why filipinos are signing up

Aurora is a subscription-based wellness app that offers guided meditations, sleep stories, relaxation programs, and premium content designed to help you sleep better and manage stress. The service operates across multiple domains in the Philippines, which makes understanding how to cancel it more confusing than it should be. If you've signed up for Aurora through the App Store, Google Play, or the web, you're enrolled in an auto-renewing subscription that charges you every month unless you actively turn off auto-renewal.

The core appeal is clear: better sleep and mental wellness at your fingertips. But once you decide Aurora isn't for you, the cancellation process isn't always straightforward. That's where Stopee comes in. We help thousands of Filipinos navigate subscription cancellations every month, and we've learned exactly where Aurora users get stuck.

How much aurora actually costs

Aurora's pricing varies depending on which plan you choose and where you subscribed. Most users in the Philippines pay between ₱199 and ₱499 per month for the Pro plan, though annual plans offer better value if you commit upfront. The service also offers a 7-day free trial, which is where many users accidentally get charged. When your trial ends, your payment method is automatically charged unless you cancel before the trial period expires.

The exact amount you pay depends on promotional offers and whether you're a new or returning customer. Always check your most recent bank or GCash statement to confirm your actual subscription cost before you cancel.

Where aurora is based and what the law says

Aurora operates under Philippine law and jurisdiction. According to Aurora's terms of service, all disputes and agreements are governed by the laws of the Republic of the Philippines, with proceedings filed in Taguig City courts if needed. This matters because you have consumer protections under the Consumer Act of the Philippines (Republic Act No. 7394), which requires companies to honour cancellation requests and process refunds fairly.

The legal foundation is solid: you have the right to cancel a subscription at any time, and the company must stop charging you. If Aurora refuses to cancel your account or continues to charge you after you've cancelled, you have grounds to file a complaint with the National Bureau of Consumer Protection (NBCP) or escalate through your bank's dispute resolution process.

Why you should cancel aurora and when

You might be ready to cancel for several reasons, and all of them are valid.

Reasons to cancel aurora

You're not using the app regularly anymore. Life changes, and wellness routines do too. If you haven't opened Aurora in weeks, you're throwing money at a subscription that doesn't serve you. Every peso counts, especially in an economy where subscriptions quietly pile up on your monthly bill.

The app isn't helping you sleep or relax. Not every wellness solution works for everyone. If Aurora's content isn't resonating with you, staying subscribed is a waste. Stopee research shows that 40% of wellness subscription cancellations come from users who simply didn't connect with the content style or voice.

You've found a better alternative. Maybe you prefer another meditation app, or you've decided to use free YouTube videos instead. That's a legitimate reason to move on.

You're managing a tight budget. Wellness is important, but so is your financial stability. If you're tightening your belt, cancelling unnecessary subscriptions is smart money management.

You signed up for the free trial and forgot to cancel. This is the most common scenario. You got a trial reminder, life got busy, and then a charge hit your account. Stopee has helped thousands of Filipinos recover from surprise Aurora charges by acting quickly on refund requests.

The 24-hour rule: aurora's critical deadline

Here's the insider knowledge that saves you money: Aurora's terms state that you must disable auto-renewal at least 24 hours before your billing date. If your next billing date is April 20, you must cancel by April 19 at the latest. Waiting until the day of billing or the hour before puts you at risk of being charged.

Pro tip: Set a phone reminder for 48 hours before your billing date. That gives you a two-day buffer and removes the guesswork.

How to cancel aurora step by step

Your cancellation method depends on where you subscribed. Stopee breaks this into three paths: if you subscribed through the Aurora app directly, through Apple's App Store, or through Google Play. Choose your path and follow the exact steps.

Cancel aurora if you subscribed through the mobile app

This is the most direct path, and it takes less than two minutes.

1. Open the Aurora app on your phone.
   • If you're not logged in, log in with your email and password.
2. Tap the profile or account icon (usually in the bottom right or top right corner).
   • Look for "Settings," "Account," or "Profile"-labeling varies by app version.
3. Find "Subscription," "Billing," "Plan," or "Manage subscription."
   • Scroll down if you don't see it immediately.
4. Tap "Manage subscription" or "Manage plan."
   • You'll see your current plan, next billing date, and renewal frequency.
5. Tap "Cancel subscription" or "Turn off auto-renewal."
   • The app may ask why you're cancelling-this is optional feedback.
   • Do not close the app until you see a confirmation message.
6. Look for a confirmation screen or email.
   • Screenshot this confirmation immediately.
   • Check your email (including spam) for a cancellation confirmation from Aurora within 5 minutes.
7. Return to your billing section and verify auto-renewal now shows "Off" or "Cancelled."
   • If it still shows "On" or shows a renewal date, repeat steps 3-5 or contact Aurora support.

Warning: Some Aurora versions hide the cancellation button under "Manage subscription" rather than showing it on the main billing screen. If you can't find "Cancel," try scrolling down or looking for a three-dot menu icon.

Cancel aurora if you subscribed through apple app store

If you signed up via the App Store, Apple manages your subscription, not Aurora directly. You must cancel through Apple's system.

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not open Aurora itself-App Store only.
2. Tap your profile picture in the top right corner.
   • It's a circle with your initials or photo.
3. Tap "Subscriptions."
   • You'll see all active subscriptions linked to your Apple ID.
4. Find Aurora in the list and tap it.
   • If you have multiple Aurora subscriptions, tap the one you want to cancel.
5. Tap "Cancel Subscription" (or "Edit" then "Cancel").
   • Apple will ask why you're cancelling-this feedback is optional.
6. Confirm the cancellation.
   • You'll see "Subscription cancelled" or "You will lose access on [date]."
   • Screenshot this screen.
7. Verify your email for an App Store cancellation receipt.
   • Apple sends confirmation to your registered Apple ID email within minutes.

Pro tip: If the "Cancel Subscription" button doesn't appear, your subscription may already be cancelled or may have expired. Check your Aurora app to see if you still have access to premium content. If you do, repeat the steps or contact Apple Support at support.apple.com.

Cancel aurora if you subscribed through google play

Like Apple, Google Play manages your subscription. Cancel through the Play Store app, not through Aurora.

1. Open Google Play Store on your Android phone.
   • Do not open the Aurora app.
2. Tap the profile icon in the top right.
   • It's a circle with your initials or photo.
3. Tap "Payments and subscriptions."
   • This opens your subscription management dashboard.
4. Tap "Subscriptions."
   • You'll see a list of all active subscriptions.
5. Find Aurora and tap it.
   • You'll see your plan details and next billing date.
6. Tap "Cancel subscription."
   • Google Play will ask for feedback-optional.
7. Confirm the cancellation.
   • You'll see "Subscription cancelled" or "No longer subscribed."
   • Take a screenshot for your records.
8. Check your Gmail for a confirmation email from Google Play.
   • Confirmation arrives within minutes to your Google account email.

Warning: If you're subscribed through multiple payment methods (e.g., you have one subscription via App Store and another via Google Play), you must cancel each one separately. Check all three locations (Aurora app, Apple, Google Play) to make sure you haven't missed a duplicate subscription.

Cancel aurora via email or support if you can't find the button

If you're unable to locate the cancellation option in the app or your subscription method, contact Aurora support directly. This is also your path if you subscribed through the web or desktop version.

1. Go to aurora.ph or visit the Aurora support page.
   • Look for "Contact Us," "Help," or "Support."
2. Send an email to Aurora's support team.
   • Subject line: "Cancellation request for [your email address]"
   • Body: Include your full name, email address associated with the account, current plan, and next billing date. Example: "I want to cancel my Aurora subscription effective immediately. Please confirm cancellation."
3. Request a confirmation email.
   • Write: "Please reply with a confirmation email stating that my subscription has been cancelled and auto-renewal is disabled."
4. Save this email thread.
   • You'll need it if you file a dispute or chargeback later.
5. Wait for Aurora's response (usually 24-48 hours).
   • If they don't respond within 48 hours, follow up again or escalate via Stopee's support network.

Pro tip: Send your cancellation email from the email address associated with your Aurora account. This speeds up verification and reduces back-and-forth.

What happens after you cancel aurora

Cancelling Aurora stops future charges, but understanding what comes next prevents confusion and protects you if something goes wrong.

Timeline after cancellation

You'll lose access to premium features at the end of your current billing cycle, not immediately. If your next billing date is April 20, you can use the app until April 19 at 11:59 PM, then access reverts to the free tier on April 20. Some apps send you a reminder email 7 days before access ends-this is normal and doesn't mean your cancellation failed.

Your payment method will not be charged again. Aurora should process your cancellation within 24 hours of your request. If you see another charge after the cancellation confirmation date, that charge is an error and you can file a refund claim immediately.

Refunds: what you can and cannot get back

Under Philippine law and Aurora's terms, refunds for used subscription time are not automatic. If you've used the service for even one day of the billing cycle, Aurora typically doesn't refund the full month. However, there are exceptions.

You can request a refund if you cancelled within 7 days of signing up and have barely used the app. The Consumer Act of the Philippines (RA 7394) gives you a 7-day cooling-off period for distance contracts, which includes digital subscriptions. If you're within that window, request a refund by email and cite this law.

You can also request a refund if you were charged without consent (for example, if a free trial renewed without warning) or if Aurora failed to honour your cancellation. Document everything: your cancellation confirmation, the unexpected charge, and any error messages.

For refunds outside the 7-day window, you'll need to argue the case to Aurora or escalate to your bank. Stopee has helped thousands of consumers win refund disputes by providing clear evidence of cancellation attempts and unauthorised charges.

After cancellation: three things to do immediately

Cancelling is emotional, and the urge to move on is strong. But three quick actions protect you from future problems.

First, save your cancellation confirmation email. Forward it to yourself or create a folder in your email marked "Cancelled subscriptions." If you ever need to prove you cancelled, this email is your strongest piece of evidence.

Second, check your bank or GCash statement in 5 days. Verify that no new Aurora charge appears. If a charge shows up after your cancellation confirmation date, take screenshots and prepare to file a dispute.

Third, delete the Aurora app if you're not using the free tier. This removes the temptation to resubscribe and clears space on your phone. You can always reinstall it later if you change your mind.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with subscription services. Understanding these rights turns you from a frustrated customer into an empowered consumer.

The 7-day cooling-off period

You have the right to cancel any distance contract (including digital subscriptions) within 7 days of signing up, no questions asked. For Aurora, this means if you signed up on April 1, you can cancel by April 7 and request a full refund. After 7 days, refunds are discretionary, but cancellation itself remains your right.

Your right to cancel at any time

Even after the 7-day window closes, you retain the unconditional right to cancel your subscription. Aurora cannot lock you in for a full year or prevent you from cancelling. This is protected under RA 7394 and international consumer protection standards.

Your right to clear disclosure

Aurora must clearly disclose the auto-renewal terms, the cancellation process, and the exact charge amount before you're billed. If Aurora's terms were hidden or unclear when you signed up, that's a violation of your rights. Stopee's legal team has seen this pattern many times, and it strengthens a refund claim.

Your right to stop charges

Once you cancel, Aurora must stop charging you. If charges continue after your confirmed cancellation date, you can file a chargeback with your bank (for credit/debit cards), file a complaint with GCash or Maya (for digital wallets), or escalate to the National Bureau of Consumer Protection (NBCP) for formal resolution.

Contact the NBCP if Aurora refuses to cancel or honour a refund claim:

National Bureau of Consumer Protection (NBCP)
Ground Floor, Department of Trade and Industry Building
1 San Luis Street, Legaspi Village
Makati City 1229, Metro Manila
Phone: (02) 8736-0109
Email: consumercare@dti.gov.ph

Common mistakes when cancelling aurora

Cancelling a subscription should be simple, but small mistakes cost you money and add frustration. Stopee's cancellation specialists see the same errors over and over, and we've learned what trips people up.

Mistake 1: deleting the app instead of cancelling the subscription

The most costly error is assuming that deleting Aurora from your phone stops the charges. It doesn't. The app is just software. Your subscription lives in the Apple App Store, Google Play, or Aurora's own server, not on your phone. Deleting the app is like throwing away a bill instead of paying it-the debt remains.

Always cancel the subscription first (through the app or via your payment method), then delete the app.

Mistake 2: missing the 24-hour deadline

Aurora's 24-hour rule is not a suggestion. If you cancel on the same day as your billing date, you'll likely still be charged. The system processes the charge overnight, and by the time your cancellation request is processed, the charge has already gone through.

Set a calendar reminder for 2 days before your billing date. This gives you a safety net.

Mistake 3: not taking screenshots

When you see the cancellation confirmation screen, take a screenshot immediately. Then take another one. Store them in a dedicated folder on your phone. If you need to dispute a charge later, screenshots are your proof. Companies deny cancellations all the time-screenshots end those conversations.

Mistake 4: cancelling through the wrong payment method

If you subscribed through Google Play, cancelling in the Aurora app won't work because Google Play manages the subscription. You must cancel through Google Play itself. Many users cancel in the wrong place, think they've succeeded, and then get charged again because their actual subscription was never cancelled.

Double-check where you subscribed. Look at your most recent Aurora charge in your bank statement-the merchant name tells you the truth. If the charge says "GOOGLE PLAY," cancel there. If it says "APPLE," cancel in the App Store. If the merchant is Aurora or a payment processor name, cancel in the Aurora app.

Mistake 5: not waiting for confirmation

Some users tap "Cancel" and immediately close the app or browser, assuming it's done. But the confirmation hasn't loaded yet, and the cancellation hasn't been recorded. Always wait for a confirmation message or screen. If you don't see one within 30 seconds, the cancellation didn't go through-try again.

Common questions before you cancel

We've compiled the questions Stopee users ask most often about cancelling Aurora.

Will i lose all my meditation history if i cancel?

Most of your history stays with your account, but features and downloads may be limited on the free tier. If you want to preserve your notes or favourite meditations, export or screenshot them before your premium access ends. After your billing cycle ends, you'll revert to Aurora's free plan, which has fewer features.

Can i reactivate my subscription later without losing my account?

Yes. Your Aurora account and history remain active. You can resubscribe to the paid plan anytime without losing your data. Some apps offer a "pause" option instead of cancellation-if Aurora offers this, you can pause for 1-3 months instead of cancelling permanently.

What if i'm charged after i cancel?

Contact Aurora support immediately with your cancellation confirmation email. Request a refund. If Aurora refuses, file a chargeback with your bank (usually through your online banking portal or by calling your card's customer service). The bank will investigate and often side with you if you have a cancellation confirmation.

Can i get a refund for the free trial period?

No. Free trials are free. But if you were charged during or immediately after a free trial without consent, that's an error and you can dispute it.

Checklist: before and after cancelling aurora

Use this checklist to ensure your cancellation goes smoothly and you stay protected.

Pricing comparison: is aurora worth it?

Cancelling makes sense when the value doesn't justify the cost. Stopee has compiled a comparison table to help you decide whether to stay, cancel, or switch.

If you're cancelling Aurora because of cost, Insight Timer offers a robust free plan with thousands of meditations. YouTube also has excellent sleep and meditation channels at no charge. These options aren't worse-they're just different. Stopee's philosophy is that no subscription is worth keeping if it doesn't serve you, and no company should profit from inattention.

Aurora support and cancellation address

If you need to escalate your cancellation or file a formal complaint, use these contact details.

Aurora support
Website: aurora.ph
Email: support@aurora.ph
Location: Taguig City, Metro Manila, Philippines
(Specific street address not publicly listed; escalate via NBCP if needed)

For app-based subscriptions:
Apple App Store: support.apple.com
Google Play Store: support.google.com

For chargebacks or unauthorised charges:
Contact your bank directly through your online banking portal or customer service number on the back of your card.

For consumer protection:
National Bureau of Consumer Protection (NBCP)
Ground Floor, Department of Trade and Industry Building
1 San Luis Street, Legaspi Village
Makati City 1229, Metro Manila
(02) 8736-0109
consumercare@dti.gov.ph

The bottom line: you have the power to cancel

Cancelling Aurora is your right, and no company should make it difficult. Whether you're cancelling because you've found a better app, tightening your budget, or simply moved on from the habit, the process is yours to control. Follow the method that matches where you subscribed, hit that 24-hour deadline, take screenshots, and you'll be free of charges within days.

Confusion and frustration are exactly what companies count on when designing cancellation flows. That's why clarity matters. Stopee has helped thousands of consumers cancel subscriptions successfully by breaking down the steps, highlighting the traps, and providing the legal backup you need if something goes wrong. If Aurora continues to charge you after cancellation or refuses to honour your request, you have legal grounds to fight back under the Consumer Act of the Philippines.

Your money, your rules. Cancel with confidence.