Manage Liveme

How to cancel LiveMe in the philippines and stop recurring charges

What LiveMe is and why you might need to cancel

LiveMe is a live streaming and social video app where users broadcast, chat, send virtual gifts, and participate in community events across the Philippines and beyond. The app itself costs nothing to download, but the real expense appears when you subscribe to paid membership tiers that charge automatically to your App Store or Google Play account every month.

You are likely facing a cancellation because you either did not realise the subscription renews automatically, or you simply no longer use the app and want to stop the charges. Either way, you are not alone. Thousands of Filipino users contact Stopee every month with the same frustration: unclear cancellation options, charges that keep coming after they thought they cancelled, and support teams that respond slowly.

The paid plans and what you are actually paying for

LiveMe offers several paid membership options in the Philippines, all priced in Philippine peso (PHP). The monthly options are LiveMe Gold Subscription at PHP 155.00, Me+ Membership at PHP 1,290.00, and Me+ Gold Premium Membership at PHP 1,800.00. You can also pay quarterly: Me+ Membership costs PHP 3,600.00 per three months, and Me+ Gold Premium Membership costs PHP 5,400.00 per quarter.

These plans unlock exclusive content, premium in-app features, NFT-powered avatars, and exclusive hexagon frames depending on which tier you choose. The catch is that each subscription renews automatically on the same day every month or quarter unless you cancel before the renewal date arrives.

The automatic renewal trap that catches most users

LiveMe's terms of service state clearly: "Monthly subscriptions will renew automatically." The problem is that many users think they are buying a one-time virtual item when they actually enrol in a recurring membership. By the time they realise the difference, the charge has already hit their card, and the next one is scheduled for 30 days later.

Stopee has documented hundreds of cancellation complaints from Philippines-based users who report the same patterns: the app does not clearly display cancellation options on the main menu, renewal dates are buried in account settings, and some users experience login or verification issues when they try to manage their subscription.

Your consumer rights under philippine law

The Philippines Consumer Act of 1992 (Republic Act No. 7394) protects you as a consumer and gives you specific rights when dealing with LiveMe's billing practices. Understanding these rights is your strongest tool if the company refuses to refund you or continues charging after cancellation.

What the consumer act of the philippines guarantees you

Under the Consumer Act, you have the right to receive clear and honest information about any product or service you purchase. LiveMe is required to disclose the cost of its subscriptions, the renewal terms, and the cancellation method before you complete your payment. If the app fails to do this clearly, the company is already in breach of your consumer protection rights.

You also have the right to cancel a subscription within a reasonable timeframe before the next billing cycle. The law requires that cancellation be just as easy as signing up. If LiveMe makes the cancellation process deliberately difficult or hidden, this violates the Consumer Act.

How to use these rights if LiveMe refuses to help

If you cancel in time but LiveMe still charges you, or if the company refuses to process your cancellation request, you have the right to file a complaint with the Department of Trade and Industry (DTI) in the Philippines. The DTI handles consumer disputes and can pressure companies to refund you or reverse charges.

Keep all screenshots, receipts, emails, and cancellation confirmation numbers. These documents prove you took action and that LiveMe either ignored your request or charged you in violation of your cancellation date. Stopee recommends saving evidence before you even begin the cancellation process, because this evidence becomes invaluable if you need to escalate to the DTI.

Pricing breakdown and monthly cost comparison

Understanding exactly what you are paying helps you decide whether the cost is worth keeping, and it also helps you calculate refunds if charges continue after cancellation.

If you enrolled in the quarterly plan, you may have overpaid if you are cancelling before the three months are up. Stopee advises checking your account to see which plan you actually joined, because the app does not always make this obvious in the billing settings.

When you should cancel LiveMe right now

Be honest with yourself about whether you still use the app. If any of these apply to you, cancellation makes financial sense.

Signs that cancellation is your best choice

Cancel immediately if you have not opened LiveMe in more than a week, if you no longer watch live streams or interact with creators, or if the monthly charge surprised you because you forgot the subscription existed. You should also cancel if you signed up for a free trial that converted to a paid plan without your clear understanding, or if you joined another streaming app that you prefer.

Additionally, cancel right now if you are tight on money and need to cut discretionary spending. A PHP 155.00 to PHP 1,800.00 monthly charge adds up to PHP 1,860.00 to PHP 21,600.00 per year. Stopee has helped thousands of consumers realise that cancelling unused subscriptions is one of the fastest ways to improve their cash flow without cutting anything they actually use.

Reasons to keep LiveMe if they apply to you

Keep your subscription only if you actively use the app every week, if you follow specific creators whose content you pay to access, or if you enjoy the exclusive community features enough to justify the cost. If you are saving for the quarterly plan because you genuinely want it and can afford it without stress, then keeping your membership makes sense.

How to cancel LiveMe on iOS (App store)

Cancelling through the App Store is the most common path for iPhone users in the Philippines because your subscription is billed directly through your Apple account.

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not open LiveMe itself; you must use the App Store app.
2. Tap the account icon in the bottom right corner (usually your profile picture or initials).
   • If you see "Sign in" instead, tap it and log in with your Apple ID.
3. Tap "Subscriptions" (you may need to scroll down to find it).
   • This page shows all your active recurring payments across all apps.
4. Find "LiveMe" in the subscription list and tap it.
   • If you subscribed to Me+ Membership, Me+ Gold Premium, or LiveMe Gold, you will see it here with your renewal date.
5. Tap "Cancel Subscription" at the bottom of the LiveMe subscription details screen.
   • The button text might say "Edit" first; tap that, then "Cancel Subscription" will appear.
6. Confirm your cancellation by tapping "Confirm" when Apple asks you to confirm.
   • Apple will show you the cancellation date (usually immediate).
   • Take a screenshot of the confirmation screen immediately.

Pro tip: Apple shows your renewal date on the subscription details page. Cancel at least one day before that date to avoid the next charge. If the next charge is tomorrow and it is too late to cancel, contact Apple Support directly and ask them to reverse the charge based on your cancellation request timing.

Warning: Do not delete the LiveMe app from your phone after cancelling. Deleting the app does not cancel the subscription; you must use the App Store method above.

How to cancel LiveMe on android (Google play)

Android users in the Philippines cancel through Google Play, which handles subscriptions for most Android apps in the same way Apple does.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap the profile icon in the top right corner (usually your Google account picture).
2. Tap "Manage your Google Account."
   • You will see several tabs at the top; stay on the current page or look for a "Payments and subscriptions" section.
3. Scroll down and tap "Subscriptions" (sometimes labeled "Manage subscriptions").
   • This lists all your active subscriptions across Google Play.
4. Find "LiveMe" in the list and tap it.
   • You will see your plan name (Me+, Me+ Gold Premium, or LiveMe Gold) and the renewal date.
5. Tap "Cancel subscription" at the bottom of the page.
   • Google may ask you why you are cancelling; you can skip this or leave feedback if you wish.
6. Confirm the cancellation by tapping "Cancel subscription" again when Google prompts you.
   • Google will show you a cancellation confirmation with the date.
   • Take a screenshot immediately.

Pro tip: Google Play often offers a last-minute discount or asks you to pause instead of cancel. Ignore these offers if you want to cancel; they are designed to keep you subscribed. Proceed to full cancellation.

Warning: If you have an older version of Google Play, the menu structure may differ slightly. If you cannot find "Subscriptions," try searching the Google Play help centre for "How to cancel a subscription" while on your phone, and Google will show you the exact path for your device.

Cancelling through LiveMe support if app store cancellation fails

If you cannot cancel through the App Store or Google Play for any reason, LiveMe's official terms state that you should contact the company directly for account cancellation assistance.

How to contact LiveMe support

LiveMe does not publish a dedicated cancellation email or postal address in its publicly available terms of service. Instead, the company directs cancellation requests through its official contact protocol at pro.liveme.com/protocol/contact.html. Stopee recommends using this official channel because support staff will be able to access your account history and confirm your cancellation in the system.

Write a clear, short email to LiveMe support stating your full name, the email or phone number associated with your account, and your request: "I want to cancel my subscription effective immediately and confirm that no further charges will be made." Include the date of your request. Keep the email simple and professional; this email becomes evidence if you need to escalate later.

Save the email confirmation or ticket number that LiveMe sends back to you. If the company does not respond within five business days, or if charges continue after your cancellation email, you have grounds to file a complaint with the DTI or dispute the charge with your bank.

What to do if LiveMe support ignores you

If LiveMe does not respond or refuses to cancel your subscription, Stopee recommends contacting your bank or payment provider directly. You can dispute the charge and explain that you requested cancellation and the company either ignored you or continued billing illegally. Your bank can reverse the charge and may close the merchant account with LiveMe if multiple complaints arise.

Additionally, file a formal complaint with the Department of Trade and Industry (DTI) at consumercare@dti.gov.ph. Include your cancellation email, screenshots of your app store subscription proof, and proof of any charges after your cancellation date. The DTI will investigate LiveMe's practices and may force the company to refund you.

After cancellation: what happens next

Cancelling your subscription is just the first step. Understanding what happens after cancellation helps you avoid surprises and catch any errors quickly.

Access and billing after you cancel

Once you cancel, you lose access to premium features immediately. You can still use the app, but you can no longer access exclusive content, premium avatars, or hexagon frames that come with paid plans. LiveMe does not explain its data retention policy clearly, so if you have profile customisations, saved chats, or creator data you care about, save screenshots or records before you cancel.

Your renewal date disappears from the billing section as soon as cancellation is confirmed. This is good news because it means the company will not charge you again. However, if a charge appears on your statement after the cancellation date, contact your bank immediately and provide them with your cancellation proof.

How long to wait before confirming cancellation

Wait at least 24 hours after cancelling before checking your subscription status again. The App Store and Google Play sometimes take a few hours to update. After 24 hours, return to the subscription management page and confirm that LiveMe is no longer listed, or that it shows a "Cancelled" status with an expiration date.

If LiveMe is still showing as active after 24 hours, try cancelling again using the same method. Sometimes subscriptions require a second cancellation if the first attempt did not register fully. Stopee recommends checking once more one week later to be absolutely certain the subscription is gone before you relax.

Refunds and what you are entitled to

Refunds for subscription services in the Philippines depend on when you are requesting them and whether you cancelled in time.

Refund eligibility under philippine consumer law

If you cancel before your renewal date, you are not entitled to a refund for the current billing period that is still active. You have paid for access until that date, and cancellation simply stops future charges. However, if you cancel after the renewal has already occurred and a charge has hit your account, you may be entitled to a refund if you request it within 30 days of the charge.

If LiveMe continued charging you after you requested cancellation, you are absolutely entitled to a refund for every charge that occurred after your cancellation date. The Consumer Act of the Philippines requires that companies respect your cancellation request, and any charges after that point are illegal. You can claim these refunds from the company directly or through your bank's dispute process.

How to request a refund from apple or google

Log back into your App Store or Google Play account and navigate to your purchase history. Find the LiveMe charges and tap the charge you want to refund. Both platforms allow you to request a refund for subscriptions within a reasonable window (usually 30-45 days of the charge). Explain that you cancelled and should not have been charged, or that you were not aware the subscription renewed.

Apple and Google typically approve one refund request per customer without much question. If you have multiple charges after your cancellation date, request a refund for each one and explain the pattern to the platform. Include your cancellation screenshot as proof.

If the platform refuses the refund, escalate to your bank. Tell your bank that you cancelled the subscription, were charged illegally after the cancellation date, and need the charge reversed. Your bank has more power to force refunds than the app stores do.

Common mistakes users make when cancelling LiveMe

Cancelling a subscription should not be complicated, but small mistakes delay the process or leave you vulnerable to continued charges. You are not alone if you have made any of these errors; Stopee sees them constantly in cancellation requests from Filipino users.

Mistake 1: deleting the app instead of cancelling the subscription

This is the single biggest error. Deleting LiveMe from your phone does absolutely nothing to stop the subscription or the charges. You must cancel through the App Store or Google Play, or contact LiveMe support directly. The app and the subscription are completely separate. Uninstalling one does not affect the other.

Mistake 2: cancelling too close to the renewal date

If your renewal date is tomorrow and you cancel today, the charge might still go through because the system has already processed it. The safe window is at least 24 hours before renewal. Check your subscription details right now for the exact renewal date, then set a calendar reminder for at least one day before that date.

Mistake 3: not saving cancellation proof

Screenshot the cancellation confirmation from the App Store, Google Play, or LiveMe support. If a charge appears after you cancelled, you need this screenshot to prove you took action. Without it, your bank or the DTI will have a harder time helping you.

Mistake 4: assuming "Edit" is the same as "Cancel"

On the App Store, you might see an "Edit" button first. Tapping "Edit" lets you change your payment method or upgrade your plan; it does not cancel anything. You must tap "Edit," then look for "Cancel Subscription" as a separate option below.

Mistake 5: not following up after cancellation

Cancellation is not complete just because you tapped a button. Wait 24 hours, then log back in and confirm that the subscription is gone. If it is still showing as active, cancel again immediately. Stopee recommends a second check one week later to be absolutely sure, especially if you are expecting a charge that you want to prevent.

Your LiveMe cancellation checklist

Use this checklist to keep track of your cancellation steps and protect yourself if issues arise.

Print or save this checklist before you start cancelling. It keeps you organised and ensures you do not miss any step.

Where to get help if cancellation goes wrong

If LiveMe charges you after you cancelled, or if you cannot cancel at all, you have multiple places to turn for help.

Escalation contacts and resources

Your first stop is your bank or payment provider. Call them and explain that you cancelled a subscription but were charged anyway. Provide your cancellation screenshot. Your bank can reverse the charge within a certain timeframe (usually 60-90 days from the transaction date).

Next, file a complaint with the Department of Trade and Industry (DTI) at consumercare@dti.gov.ph or visit your local DTI office. The DTI handles consumer disputes in the Philippines and can pressure companies to refund you. Include all your evidence: subscription screenshots, cancellation proof, and all charges that occurred after cancellation.

Stopee has helped thousands of consumers navigate this exact process. Visit stopee.com and use our cancellation tools to track your request, store evidence securely, and escalate to the right authority if needed. Stopee specialises in subscription disputes and can guide you through every step of the DTI complaint process.

LiveMe's official support contact

For direct communication with LiveMe, use the contact protocol at pro.liveme.com/protocol/contact.html. Keep your email short, professional, and attach your subscription screenshot. Request a written confirmation of your cancellation date. If LiveMe does not respond within five business days, proceed with the DTI complaint.

Comparison with other live streaming apps available in the philippines

If you are cancelling LiveMe because you prefer a different streaming platform, consider these alternatives available in the Philippines.

Kumu is the closest Filipino-made alternative to LiveMe, with a strong community of local creators. Likee and TikTok Live are also popular in the Philippines and offer free access with optional in-app spending, so you avoid the auto-renewal trap entirely if you are careful not to subscribe to their paid tiers.

Final summary and your next step

Cancelling LiveMe is straightforward once you know the right steps. You navigate to your App Store or Google Play subscription settings, find LiveMe, and tap "Cancel Subscription" before your renewal date. Save screenshots at every step. If the app store method fails, contact LiveMe support through pro.liveme.com/protocol/contact.html. If LiveMe refuses to cancel or continues charging after your request, file a complaint with the DTI and dispute the charge with your bank.

The Consumer Act of the Philippines guarantees your right to cancel easily and to stop being charged once you do. Use that protection. Do not let unclear menus or slow support teams keep you trapped in a subscription you no longer want.

Stopee has helped thousands of consumers cancel unwanted subscriptions, reverse illegal charges, and take back control of their money. Whether you are cancelling LiveMe today or another service tomorrow, visit stopee.com to access tools that track your cancellation, store evidence safely, and guide you through dispute resolution with the DTI if you need it. Your subscription should serve you, not the other way around.

Contact information for LiveMe and escalation

LiveMe support contact: pro.liveme.com/protocol/contact.html (official cancellation and account management channel)

LiveMe service provider: Hong Kong LiveMe Corporation Limited (registered in Hong Kong; cancellations must be processed through app stores or the contact protocol above)

Philippines consumer protection escalation: Department of Trade and Industry (DTI), consumercare@dti.gov.ph or your local DTI office for disputes and refund claims under the Consumer Act of the Philippines (Republic Act No. 7394)

For subscription management help in the Philippines: Visit stopee.com, where you can document your cancellation, store evidence, and access guides for every major app available to Filipino users.