Manage Obimy

How to cancel obimy and stop charges on your account

What obimy is and why you might want to cancel

Obimy is a social wellness app designed to strengthen emotional bonds between two people through daily check-ins, mood tracking, and supportive messages. You download it free, but core features sit behind a paid subscription wall. The service operates from the United States under OBIMY INC., with its terms governed by Delaware law - which matters when you live in the Philippines and need support.

How obimy works and what you pay for

The app follows a freemium model. You can download and use basic features at no cost, but most meaningful actions - sending special gestures, unlocking mood insights, and accessing premium partner features - require a paid subscription. Many users report that the free experience feels limited, pushing you toward the paid tier quickly. Once you subscribe, charges hit your payment method monthly or every six months, and they keep coming until you cancel.

Obimy is available in the Philippines through the App Store and Google Play. Pricing is listed in US dollars: the monthly plan costs approximately $2.99 USD, while the 6-month plan runs around $13.49 USD. Your actual Philippine peso charge depends on your device's store settings and current exchange rates. The service sends purchase receipts to your email, but local Philippine customer support is minimal - most help routes through a US-based support email and a Help Center.

Why canceling obimy matters now

You might cancel Obimy for several practical reasons. The app might drain your battery or data, notifications could stop working, or you and your partner may simply outgrow it. Life changes. Relationships evolve. Your priorities shift. Whatever your reason, staying subscribed to something you do not use is money wasted - and in the Philippines, where every peso counts, recurring charges add up fast. Stopee exists to help you regain control of those subscriptions, and Obimy is one that many Filipino users struggle to quit cleanly.

Your consumer rights when canceling obimy in the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel a paid service.

What the law says about canceling digital services

Under Republic Act No. 7394, consumers in the Philippines have the right to cancel paid services and receive refunds if the service fails to meet advertised standards or if you exercise a cooling-off period. For digital products like Obimy, the law recognizes that you own your transaction history and payment data, and that companies must honor cancellation requests in writing within a reasonable timeframe. Most importantly, companies cannot hide cancellation behind complex procedures or refuse to process cancellations if you follow the correct channel.

Obimy operates under US law but serves Filipino customers. If the company delays your cancellation or continues charging after you cancel, you can escalate to the Department of Trade and Industry (DTI) in the Philippines, which enforces consumer protection rules locally. Stopee recommends documenting every cancellation request you make, because that paper trail becomes your evidence if a dispute arises.

When you can demand a refund

You have the strongest refund case within 14 days of a charge if the service did not work as advertised or you never used it. If Obimy stopped sending notifications, failed to load premium features you paid for, or displayed broken functionality, that breach of service quality entitles you to a refund under Philippine consumer law. You can also request a refund if you canceled within your first 24 hours of subscribing - a cooling-off right many digital services honor, though Obimy does not explicitly advertise one.

After 14 days, refunds become harder but not impossible. You can still appeal to the DTI if the company refused to process your cancellation request or continued charging after you clearly asked them to stop. Stopee has helped thousands of consumers win refunds in exactly this scenario - silent charges after a canceled subscription.

Where to cancel obimy based on how you subscribed

The cancellation path you take depends entirely on where you set up your subscription. This is the critical decision that determines your success.

Cancel through app store if you subscribed on iPhone or iPad

If you started your Obimy subscription through Apple's App Store, you must cancel there. Apple handles the billing, not Obimy directly, so contacting Obimy support alone will not stop the charges.

1. Open the App Store app on your iPhone or iPad.
2. Tap the account icon (your profile picture) in the top right corner.
3. Select Subscriptions.
4. Find and tap Obimy.
5. Tap Cancel Subscription or Edit Subscription, then Cancel.
6. Choose your reason for canceling from the menu (required by Apple).
7. Confirm the cancellation. Apple will send you a confirmation email immediately.

Pro tip: Take a screenshot of your cancellation confirmation on the App Store. Apple's cancellation page shows your exact end date - the last day you can use premium features. If you are charged again after that date, you have proof of cancellation and can dispute the charge with your bank.

Warning: Deleting the Obimy app from your phone does NOT cancel your subscription. Many Filipino users make this mistake. You must cancel in the App Store itself, or charges will continue.

Cancel through google play if you subscribed on android

Android users who subscribed through the Google Play Store follow a similar but slightly different process. Google, not Obimy, owns your billing relationship.

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select Manage your Google Account, then tap Payments & subscriptions.
4. Tap Subscriptions.
5. Select Obimy.
6. Tap Cancel subscription.
7. Follow the on-screen prompts and confirm.
8. Google will email you a confirmation within minutes.

Pro tip: Check your billing date. If your next charge is scheduled for three days away, cancel today to avoid one more month of charges. Google Play cancellations take effect immediately for future billings.

Warning: If you cannot find Obimy under your subscriptions, you may have subscribed directly through the Obimy website or a third-party payment processor. Do not assume this method worked - scroll down to the web-based cancellation section below.

Cancel through obimy's website or contact support directly

If you subscribed through Obimy's own website, through their help portal, or through a payment method you set up with them directly, you must contact their support team. Obimy does not offer a self-service web cancellation page like major apps do.

1. Gather your account details: your full email address associated with your Obimy account, your user ID (visible in your profile), and a copy of your most recent purchase receipt or billing email.
2. Send an email to support@obimy.com with the subject line: Subscription Cancellation Request.
3. In the email body, write clearly:
   • Your full name and email address linked to the account
   • Your Obimy user ID
   • The exact payment method used (credit card, PayPal, Google Pay, etc.)
   • A direct statement: "I request immediate cancellation of my Obimy premium subscription, effective today."
   • Ask for written confirmation of cancellation and the date it takes effect
4. Send the email and save a copy for your records.
5. Wait for a reply. Obimy typically responds within 1-3 business days, but allow up to 5 days.
6. Once you receive confirmation, forward it to your email contacts or take a screenshot. You now have proof of cancellation.

Pro tip: Obimy's Help Center mentions you can also send a direct message through their official social media channels (Facebook, Instagram, Twitter) with your user ID and cancellation request. If email support is slow, social media often gets faster responses because it is public. Stopee recommends trying email first, then escalating to social media if you do not hear back after 5 days.

Warning: Do not rely on verbal cancellations or casual messages. Obimy support may not process a cancellation unless you include your user ID and state your intent clearly in writing. Vague messages like "I want to stop using Obimy" can be misinterpreted as a account deletion request rather than a subscription cancellation, and you may keep being charged.

What happens to your account and charges after you cancel

Cancellation is not the same as deletion. Understanding what changes and what stays is crucial.

What you lose and what you keep after canceling

Once your cancellation takes effect on your end date, your premium features turn off immediately. You can still log in and see your chat history, mood records, and messages from your partner - Obimy does not delete your data when you cancel a subscription. You simply lose the ability to send premium gestures, unlock advanced features, or access paid content. Free features remain available.

Your account itself stays active. You can resubscribe anytime if you change your mind. If you want to completely erase your account and all data, that is a separate account deletion request you must send to support - but that is not the same as canceling your subscription.

When your final charge appears and how to dispute it

Your last charge has already happened. If you cancel today, you have paid through the end of your current billing cycle. For example, if you subscribed on the 15th of every month and canceled on the 20th, your payment through the 15th of next month already cleared - you cannot get that refunded unless you cancel within your first 14 days. However, you will not be charged again on the 15th of the following month, because your cancellation stops all future charges.

If you see a charge after your cancellation end date, that is a billing error. Contact your bank or payment provider immediately and dispute the charge as unauthorized. Provide your cancellation confirmation email as evidence. Stopee recommends keeping all cancellation emails for at least 6 months. Your bank will reverse the charge and may refund it within 5-10 business days.

If the charge is from your App Store or Google Play account, you can also file a refund request directly through the store. Apple and Google have their own dispute processes and often reverse charges faster than banks do.

Refund options and how to request one

Not every cancellation comes with an automatic refund, but you have leverage if you act quickly.

Refunds within 14 days of your first charge

If you subscribed fewer than 14 days ago and the service did not work as expected, you can request a full refund under Philippine consumer law. Contact support and state clearly: "I am requesting a refund of my subscription charge within the 14-day consumer protection period because [reason - e.g., the app did not deliver promised features, it crashed on first use, notifications never worked]." Obimy does not advertise a formal cooling-off policy, but you can still invoke the law.

Send your refund request to support@obimy.com alongside your cancellation request. Include your receipt number and the date of the charge. If Obimy denies the refund, you can escalate to your payment provider (bank, credit card company, PayPal, etc.) and file a chargeback or dispute claiming that the service was not as advertised.

Refunds after 14 days

After the first 14 days, refunds are not automatic. However, if you can prove the service stopped working - for example, the app crashed, notifications did not send, or premium features became inaccessible - you have a case. Contact support with evidence: screenshots of the broken feature, error messages, dates when it failed, and proof that you reported the issue before deciding to cancel.

Many companies, including those serving the Philippines, will issue a partial refund (often one month back) to avoid escalation to the DTI. It never hurts to ask politely but firmly. Stopee has seen users recover 25-50% of their annual subscription this way, simply by documenting the problem and asking.

Disputing charges with your payment provider

If Obimy refuses to process your cancellation or continues charging after your end date, you do not have to accept it. Your bank, credit card company, PayPal, or payment app can reverse unauthorized charges. Contact your payment provider and explain: "I canceled my Obimy subscription on [date] but was charged again on [date]. I have proof of cancellation and did not authorize this charge." Provide your cancellation confirmation email as documentation.

Your payment provider will open a dispute, investigate, and usually reverse the charge within 7-14 days. Once reversed, the money returns to your account. This is your legal right in the Philippines and globally.

Pricing breakdown and what you might be paying

Understanding Obimy's costs helps you decide if cancellation is right for you.

In Philippine pesos, the monthly plan costs roughly 170-185 PHP depending on your exchange rate and your payment provider's fees. The 6-month plan runs around 770-820 PHP. Both subscriptions auto-renew unless you cancel. If you stay subscribed for a full year on the monthly plan, you pay approximately 2,040-2,220 PHP per year. Cancel early, and you save that money.

Common mistakes people make when canceling obimy

Cancellation feels simple, but small errors leave you paying long after you wanted to quit.

Mistake 1: deleting the app instead of canceling the subscription

This is the most common error. Deleting Obimy from your phone does absolutely nothing to your subscription. The app is just the window; your subscription lives in App Store, Google Play, or Obimy's servers. Charges continue monthly even though the app is gone. Many Filipino users realize this months later when they review their bank statements and find mysterious charges from Apple or Google. Cancel through the official channel first, then delete the app if you want.

Mistake 2: canceling in the wrong place

If you subscribed through App Store but try to cancel by emailing Obimy support, your cancellation request may be forwarded back to Apple or ignored entirely. Obimy has no direct control over App Store billing - only Apple does. The same applies to Google Play. Stopee strongly advises triple-checking where your original payment came from. Look at your bank or credit card statement. If you see "Apple" or "Google," you canceled in the wrong place. Go directly to that platform.

Mistake 3: not keeping proof of cancellation

If you cancel verbally or through social media without saving a screenshot or confirmation email, you have no proof if a charge appears later. Support may claim they never received your request. Your bank will ask for documentation. Without it, you cannot dispute the charge effectively. Save every confirmation email, screenshot your cancellation page showing the end date, and take pictures of any written exchange with support. Keep these files for at least six months.

Mistake 4: canceling late in your billing cycle

If your next charge is tomorrow and you cancel today, you still pay for the full month or six months. There is no proration. You cannot cancel on the 28th and only pay for 28 days - you pay the full amount and your cancellation takes effect at the end of that cycle. If you want to avoid the upcoming charge, cancel before the date shown as your "next renewal date" in your subscription settings. Stopee recommends setting a phone reminder three days before your renewal date if you are on the fence about canceling.

What to do immediately after you cancel obimy

Cancellation is just the start. The real work happens afterward to ensure charges stop.

Step 1: document everything for your records

Save every email confirmation, screenshot, and receipt related to your cancellation. Create a folder on your phone or computer labeled "Obimy Cancellation" and store all evidence there. Include your cancellation confirmation, your cancellation end date, your user ID, and the exact time and date you submitted your cancellation request. If you canceled through App Store or Google Play, take a screenshot of that confirmation page before you leave the app.

Step 2: check your bank account in one week

One week after your cancellation is processed, log into your bank account and search for any new charges from Obimy, Apple, or Google. If your next renewal date was supposed to be within that week, you should see the charge stopped. If you see a charge after your cancellation end date, contact your bank immediately and dispute it. Time matters - most banks have a 60-90 day dispute window, but action taken quickly gives you the strongest case.

Step 3: verify premium access is blocked on your account

Log back into the Obimy app after your cancellation end date arrives. Try to send a premium gesture or unlock a paid feature. You should see a message saying your premium has expired and offering to resubscribe. If you can still access premium features after your end date, contact support immediately - this means your cancellation did not process. Provide your cancellation confirmation email and ask why the premium access was not removed.

Step 4: close out any linked payment methods

If you set up a payment method specifically for Obimy and no longer use it elsewhere, you can delete it from your App Store, Google Play, or PayPal account. This adds a safety layer - even if a rogue charge attempt happens, it will be declined because no payment method exists. Do not delete your main credit card, of course, but removing a payment method tied to a subscription you canceled reduces risk.

Checklist: steps to cancel obimy safely

Use this list to track your progress and ensure nothing is missed.

• Find your original purchase receipt and confirm where you subscribed (App Store, Google Play, or Obimy directly)
• Take a screenshot of your current subscription status and premium access in the Obimy app
• Note your user ID from your Obimy profile
• Identify your next renewal date from your subscription settings
• Cancel through the correct platform (App Store, Google Play, or email to support@obimy.com)
• Save the cancellation confirmation page or email
• Request written confirmation including your cancellation end date
• Wait for the confirmation email and take a screenshot
• Check your bank account one week after cancellation for any unexpected charges
• Log back into Obimy on your cancellation end date and verify premium access is blocked
• If charged after your end date, dispute the charge with your bank and provide your cancellation confirmation as evidence
• Keep all cancellation documents for six months

How stopee helps you cancel obimy and reclaim control

Canceling a subscription should not feel like solving a puzzle. You should not have to hunt for support email addresses, guess which platform to cancel through, or worry about being quietly charged for months after you quit.

Stopee is built for exactly this reason. Our platform walks you through the entire cancellation process step by step, showing you the exact buttons to click, the exact wording to use in your cancellation email, and how to escalate if a company ignores your request. Stopee has helped thousands of consumers in the Philippines cancel stubborn subscriptions like Obimy, recover unexpected refunds, and dispute phantom charges that companies hoped you would not notice.

When you cancel through Stopee, you get:

• Platform-specific cancellation instructions tailored to your subscription method
• Templates you can copy and paste directly into your cancellation email
• Proof-of-cancellation tracking so you never lose your confirmation
• Alerts if a charge appears after you canceled, with automatic dispute guidance
• Access to consumer law resources specific to the Philippines

Stopee removes the guesswork, saves you time, and makes sure you are protected under Philippine consumer law. Start your cancellation today and join thousands of users who have taken back control of their subscriptions.

Contact information for obimy

If you need to reach Obimy directly, use these verified channels.

Email support: support@obimy.com

Company registered address: OBIMY INC., Brooklyn, New York, USA

Applicable jurisdiction: State of Delaware, USA

Help Center: help.obimy.com

App availability: iOS (Apple App Store) and Android (Google Play Store)

Obimy does not list a Philippine office, local phone line, or local customer service hours. All support requests route through the US-based email address or the Help Center. Response times typically range from 1-5 business days. If you escalate a refund dispute or cancellation issue beyond Obimy's response, you can file a complaint with the Department of Trade and Industry (DTI) in the Philippines under Republic Act No. 7394.

Canceling Obimy is your right as a consumer in the Philippines. Whether you subscribed through App Store, Google Play, or directly with Obimy, you have clear legal paths to cancel, stop charges, and recover money if you were overcharged or denied service. Act decisively, document everything, and do not accept silent charges. Stopee is here to guide you through every step.