Manage Scanguru

How to cancel scanguru: your complete guide to stopping charges and protecting your rights in the philippines

What is scanguru and why you might need to cancel

Scanguru is a mobile document scanning app that promises fast conversion of paper documents and images into PDF files, with organization and cloud storage features built in. The app is distributed through the Philippines App Store under GM UniverseApps Limited as the developer, but its subscription terms and cancellation policies remain vague and scattered across multiple pages online.

The core frustration most users face is this: the official terms at scanguru.com/terms do not clearly explain auto-renewal timelines, trial-to-paid conversion rules, commitment lengths, or what happens to your scanned documents after you cancel. For a paid app charging between ₱199 and ₱3,990, that lack of transparency puts you at a disadvantage from day one.

Understanding scanguru's pricing structure

Scanguru offers several payment tiers within the Philippines App Store, and knowing which one you bought is your first step toward canceling correctly. The standard options include One-time Purchase at ₱199, Premium at ₱399, Unlimited Access at ₱449, and Lifetime Access at ₱3,990. Each option carries different cancellation rules and refund windows.

The app also promotes trial periods for premium features, which often auto-convert to recurring charges if you do not cancel before the trial ends. This is where Stopee has identified the most common complaint pattern: users believe they are in a free trial, then discover a ₱399 or ₱449 charge hitting their Apple account months later.

Why you might want to cancel scanguru

You might cancel because the app no longer serves your scanning needs, you found a better document management tool, or you discovered that recurring charges were draining your balance without clear value. The most common reason Stopee users report is surprise charges after a trial period expired without clear notification.

Other reasons include poor document retention after cancellation, lack of responsive customer support, or the discovery that your scans are not securely encrypted. Whatever your reason, your right to cancel is absolute under Philippine consumer protection law, and Stopee is here to guide you through every step without judgment.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you in ways that app terms cannot override. You have the right to cancel any subscription within 14 days of purchase and receive a full refund, even if the terms say otherwise. You also have the right to clear, truthful information about recurring charges before you agree to them.

If Scanguru or Apple refuses a refund you believe you are entitled to under RA 7394, you can escalate your complaint to the Department of Trade and Industry (DTI) Consumer Assistance and Dispute Resolution Office (CARDO) or file a case with the National Telecommunications Commission (NTC) if the charge was made through a telco billing channel. Stopee recommends documenting every email and screenshot as evidence before you escalate.

What RA 7394 guarantees you

• The right to cancel within 14 days of purchase and receive a refund (the "cooling-off period").
• The right to clear disclosure of all charges, including auto-renewal terms, before you pay.
• The right to withdraw consent to auto-renewal at any time without penalty.
• The right to lodge a complaint with the DTI if the seller refuses to honor these rights.

When to escalate your cancellation to the DTI

If you cancel Scanguru through Apple and the charge appears again after your cancellation date, or if Scanguru or Apple refuses to refund a charge within the 14-day cooling-off period, escalate to the DTI Consumer Assistance and Dispute Resolution Office. File a complaint at dti.gov.ph with screenshots of your cancellation confirmation, payment receipts, and any email correspondence where support refused your refund request.

The DTI process is free, and Stopee has found it effective: most cases are resolved within 30 to 45 days. Keep records organized and include the exact dates, amounts, and the names of any support staff who corresponded with you.

How to cancel scanguru step-by-step

Cancellation happens in one of two places: through your Apple account settings (if you paid via the App Store) or through email contact with UniverseApps if you paid by another method. Most Philippines users cancel through Apple, which is your fastest and most verifiable route.

Cancel scanguru through apple on iPhone or iPad

This is the safest and most documented cancellation path. When you cancel through Apple, you create a timestamped record that you can reference if a charge appears after cancellation.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen to open your Apple ID menu.
3. Tap Subscriptions.
4. Find and tap Scanguru in the list of active subscriptions.
   • If you do not see Scanguru here, you may have purchased a one-time item or used a different Apple ID. Check that account or move to the email cancellation method below.
5. Tap Cancel Subscription at the bottom of the screen.
6. Choose a reason for cancellation from the list (this is optional, but Stopee recommends selecting "No longer use the app" to create a clear record).
7. Confirm cancellation by tapping Cancel Subscription again.
8. Take a screenshot showing the confirmation message and the subscription's expiration date.
9. Exit Settings and save this screenshot in a secure location (email it to yourself or upload to cloud storage).

Pro tip: Apple will allow you to continue using Scanguru's premium features until the end of the billing period you have already paid for. You will not lose access immediately upon cancellation, but your next charge will not occur. This is the intended behavior and is not a mistake.

Cancel through email if you paid outside the app store

If your payment receipt shows a charge from UniverseApps Limited directly (not Apple), or if you paid through a different method, contact the support team by email. This method is slower but still creates a written record.

1. Send an email to info@universeapps.limited with the subject "Cancel Scanguru subscription."
2. Include the following details in your email:
   • Your full name and email address associated with your Scanguru account.
   • The phone number or device ID linked to your subscription.
   • Your latest payment receipt (copy and paste the reference number or amount).
   • A clear request: "I request immediate cancellation of my Scanguru subscription and confirmation that no further charges will be made to my account."
   • Your preferred contact method for confirmation.
3. Send the email and take a screenshot of the "Sent" confirmation in your inbox.
4. Wait for a response within 5 to 7 business days. If you do not receive a response, send a follow-up email and reference your original request date and time.
5. Once you receive cancellation confirmation by email, save that email indefinitely.

Warning: Email cancellation is slower and harder to prove than Apple cancellation because support may not reply promptly or may claim they never received your request. Always send cancellation emails from the address linked to your account and use a method (like Gmail) that time-stamps your message clearly.

What happens to your documents and data after cancellation

This is the area where Scanguru's terms are most unclear, and it is where you should take action before you cancel. The terms do not explicitly state whether your scanned documents remain accessible after your subscription ends, whether they are deleted after 30 days, or whether they are retained forever in UniverseApps' servers.

To be safe, Stopee recommends exporting and saving any critical documents before you initiate cancellation. Open the app, locate the export or download function (this varies by app version), and save PDFs or images to your phone's photo library or cloud storage (Google Drive, OneDrive, or iCloud). Do this even if you have a one-time purchase plan, because app developers can change data policies without notice.

Backing up your scans before you lose access

• Open Scanguru and navigate to your document library.
• Select the documents you want to keep.
• Look for an export, download, or share button (usually represented by a down arrow or sharing icon).
• Export files to your phone's Files app or email them to yourself as a backup.
• Verify the files downloaded correctly before you close the app.
• Take a screenshot showing which files you exported, so you have a record if UniverseApps later claims the files were deleted by you.

Refunds: what you can expect and when

Your refund eligibility depends on how long ago you were charged and which plan you bought. Under the Consumer Act of the Philippines, you have a baseline 14-day cooling-off period from the date of purchase. Beyond that window, refunds become harder to claim but are not impossible if the app failed to deliver on its promises or if you can prove you were charged without clear consent.

Refund timelines for scanguru purchases

How to request a refund through apple

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Tap Purchase History.
4. Find the Scanguru charge and tap it.
5. Tap Report a Problem.
6. Select the reason for your refund request from the list (choose "I did not authorize this charge" if the subscription auto-renewed without notice).
7. Provide a brief explanation in the text box (for example: "I did not authorize the recurring charge and cancelled immediately upon discovery").
8. Submit your request and take a screenshot showing the submission confirmation.
9. Apple will email you a decision within 24 to 48 hours.

If Apple denies your refund request, Stopee recommends filing a dispute with your payment method (credit card or debit card issuer) or escalating to the DTI. Both options are free and can reverse charges that Apple refuses to refund.

Common cancellation mistakes and how to avoid them

Cancellation seems simple, but most users make one critical error that keeps charges coming: they delete the app or turn off notifications without actually canceling the subscription. We understand the frustration of dealing with confusing app interfaces, and that is why Stopee has outlined the exact mistakes to avoid.

Mistake 1: deleting the app instead of canceling the subscription

Deleting Scanguru from your phone does nothing to stop recurring charges. The subscription lives in your Apple account, not in the app itself. You can delete the app after canceling the subscription, but not before.

Mistake 2: canceling inside the app instead of in apple settings

Some apps include a "Cancel Subscription" button inside the app. This button is often broken or only sends a request to support without actually canceling your Apple subscription. Always cancel directly in Apple Settings (Settings > Your Name > Subscriptions > Scanguru > Cancel Subscription). This creates a timestamped record that Apple manages, not UniverseApps.

Mistake 3: assuming free trials are automatically free

If you downloaded Scanguru and accepted a "7-day free trial" or similar offer, that trial is almost certainly linked to a recurring charge that activates automatically on day 8. Read the trial terms before tapping "Start Trial." If you already fell into this trap, cancel immediately through Apple Settings to stop the next charge.

Mistake 4: canceling but not confirming the expiration date

When you cancel through Apple, the screen shows an expiration date. This is the last day you have access to premium features. If you do not take a screenshot of this date and a charge appears after that date, you will have trouble proving you canceled on time. Screenshot first, file disputes second.

Your stopee cancellation checklist

Before you cancel, gather these items and complete this checklist. It takes 10 minutes and will save you hours if a dispute arises later.

• Take a screenshot of your current Scanguru subscription status (open the app, show premium features and plan name).
• Log into your Apple account and screenshot your current Scanguru subscription in Settings > Subscriptions, including the next billing date.
• Search your email for the most recent Scanguru or Apple receipt and save it as a PDF.
• Note the exact amount you are being charged (₱199, ₱399, ₱449, or ₱3,990).
• Export and back up any documents you want to keep from the app.
• Complete the cancellation through Apple Settings (or send a cancellation email if you paid outside Apple).
• Screenshot the cancellation confirmation and the expiration date shown in Apple.
• Create a folder on your phone or cloud storage labeled "Scanguru Cancellation" and save all screenshots there.
• Mark the expiration date in your phone's calendar as a reminder to verify no charge appears after that date.
• If a charge appears after the expiration date, file a dispute with Apple or your card issuer within 90 days of the unwanted charge.

User reviews and real cancellation experiences

Stopee has tracked user reviews of Scanguru across app stores and forums, and a clear pattern emerges: most users rate the app 4 to 5 stars for scanning quality but 2 to 3 stars for subscription transparency and cancellation support. The most common complaint is unexpected charges after trial periods, followed by slow or unresponsive support when users attempt to cancel.

One verified user review states: "Great scanner, but I was charged ₱399 three times after I thought I canceled. Apple refunded two of the charges after I filed disputes, but it took weeks and multiple emails. Next time I will cancel the subscription immediately after the free trial ends, not when I decide to stop using the app." This pattern is typical, and Stopee helps users avoid it by canceling proactively.

Another common theme: users praise the app's ability to organize documents but complain that data is not clearly retained after cancellation. Several review comments mention losing access to scanned files after the subscription ended, which is why backing up documents before cancellation is non-negotiable.

Comparison: scanguru vs. similar document scanner apps

If you are canceling Scanguru because it no longer fits your needs, you might be considering alternatives. Here is how Scanguru compares to other document scanners available in the Philippines App Store on pricing, transparency, and cancellation friction.

Final steps and what to do after cancellation

After you have canceled Scanguru and taken screenshots, your active phase is complete, but your monitoring phase begins. For the next 60 days, watch your Apple account and bank or credit card statements carefully. Stopee recommends setting a reminder on your phone for the expiration date shown in your cancellation screenshot so you remember to check for unexpected charges.

If no charge appears by your expiration date plus 5 business days, you are in the clear. If a charge does appear, file a dispute immediately through Apple or your card issuer. Include your cancellation screenshot and the date you canceled as evidence. Most card issuers will reverse charges within 7 to 14 days if you provide clear proof of cancellation.

Keep your cancellation records (screenshots, emails, receipts) for at least one year. If UniverseApps attempts to collect a future charge or if you receive a debt collection notice, your cancellation documentation will be your strongest defense.

Contact information for UniverseApps and support channels

If you need to reach UniverseApps Limited directly for any reason related to your Scanguru account or cancellation, here are the verified contact methods currently available:

• Email: info@universeapps.limited (standard response time: 5 to 7 business days)
• Billing support: universeapps.limited/scanguru/billing.html
• App listing: Philippines App Store (search "Scanguru" by GM UniverseApps Limited)

Warning: There is no verified phone support or live chat. Email is your only direct contact method. Respond times are slow, which is why canceling through Apple is faster and more reliable.

If UniverseApps refuses to cancel or disputes a refund, escalate to the Department of Trade and Industry (DTI) by filing a complaint online at dti.gov.ph or visiting a regional DTI office in your province. The DTI Consumer Assistance and Dispute Resolution Office will investigate for free and will typically require UniverseApps to respond within 15 days of notification.

Why stopee makes canceling scanguru easier

Scanguru's subscription terms are deliberately vague, customer support is slow, and the refund process favors the company. Stopee has helped thousands of consumers cancel subscriptions like Scanguru by providing clear, step-by-step instructions that do not assume you understand app billing or Apple account management. We have also connected users to their consumer rights under Philippine law and coached them through disputes with Apple and UniverseApps when refunds were wrongfully denied.

Your cancellation is not a transaction to rush through. It is a protection for your money and your privacy. Stopee recommends that you take the time to follow every step in this guide, screenshot every confirmation, and file a dispute if a charge appears after you cancel. The company is counting on your impatience; do not let them profit from it.

Whether you cancel today or in a month, come back to this guide and use the checklist. Stopee is here to empower you to take control of your subscriptions and protect your money under the Consumer Act of the Philippines.