Manage Scanguru

How to cancel scanguru and protect your consumer rights in new zealand

What scanguru is and why you might want to cancel

Scanguru is a mobile document scanning app available on iOS and Android that lets you digitise papers, receipts, and documents on the go. The app offers a free tier with basic scanning, plus paid premium features for higher-quality scans, unlimited uploads, and advanced image processing tools.

You may be cancelling because you no longer need the premium features, found a better alternative, or simply want to stop the recurring charges hitting your account. Whatever your reason, Stopee is here to guide you through the process cleanly and help you understand your rights as a New Zealand consumer.

Common reasons to cancel scanguru

Users often cancel after the trial period ends and realise the paid features don't justify the cost. Others switch to competitor apps or decide the basic free version meets their needs. Some subscribers simply forget about the app running in the background, draining their bank account month after month.

What you should know before you cancel

Deleting the Scanguru app from your phone does NOT cancel your subscription. This is critical: if you remove the app without cancelling through the app store or directly with the developer, your payments will continue. Stopee has seen countless consumers discover unexpected charges weeks later because they assumed deletion meant cancellation.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act (CGA) protects you when you purchase digital services like Scanguru. Understanding these rights gives you leverage if the company refuses to refund or cancels incorrectly.

What the consumer guarantees act means for you

The CGA requires services to be of acceptable quality, fit for purpose, and delivered with reasonable care. If Scanguru stops working, fails to deliver promised features, or charges you after you've cancelled, the CGA may entitle you to a refund, replacement, or repair, even if the terms and conditions say otherwise.

You have up to 6 years from the date of purchase to claim under the CGA, though shorter timeframes apply in some cases. If Scanguru doesn't refund you within a reasonable time after cancellation, or if you discover billing errors, you can escalate to the Commerce Commission.

Refund rights and dispute escalation

If you cancel within 14 days of purchase and the service has not yet been substantially delivered, you may have stronger refund rights. For charges after cancellation, contact Scanguru support first at info@universeapps.limited. If they refuse, Stopee recommends documenting everything and lodging a dispute with your bank or the Commerce Commission.

How to cancel scanguru on iOS (App store)

Cancelling your Scanguru subscription on iPhone or iPad is straightforward if you follow these steps exactly. Apple handles all billing, so you manage the cancellation through your device settings, not through the app itself.

1. Open Settings on your iPhone or iPad.
   • Look for the gear icon on your home screen.
2. Tap your Apple ID at the top of the Settings menu.
   • You may need to enter your passcode or Face ID.
3. Select Subscriptions from the menu.
   • This shows all active and expired subscriptions tied to your Apple account.
4. Find Scanguru in the list and tap it.
   • If you have multiple subscriptions, scroll down to locate it.
5. Tap Cancel Subscription or Turn Off Auto-Renewal.
   • Apple will ask you to confirm and may offer discounted options; ignore these if you want to cancel.
   • Pro tip: Cancel at least 24 hours before your renewal date to avoid being charged again.
6. Confirm the cancellation by tapping Confirm when prompted.
   • You will receive an email receipt from Apple confirming the cancellation.

Warning: Deleting the Scanguru app from your home screen does NOT cancel the subscription. Always follow these steps to turn off auto-renewal through Settings, even if you delete the app.

How to cancel scanguru on android (Google play)

Android users manage subscriptions through the Google Play Store. The process is similar to iOS but uses Google's interface instead of Apple's.

1. Open the Google Play Store app on your Android device.
   • Look for the colourful triangle icon on your home screen or app drawer.
2. Tap your Profile icon in the top right corner.
   • This is usually a circle with your Google account picture or initial.
3. Select Payments and subscriptions from the menu.
   • You may see options for "Manage subscriptions" or "Manage payments" depending on your Android version.
4. Tap Subscriptions.
   • This displays all active subscriptions on your Google Play account.
5. Find Scanguru and tap it.
   • Scroll through the list if you have multiple subscriptions.
6. Tap Cancel subscription.
   • Google will ask you to confirm and may show a retention offer; select "Cancel subscription" again to proceed.
   • Pro tip: Cancel at least 24 hours before your billing date to avoid the next charge.

Warning: Like iOS, deleting the Scanguru app does not cancel your subscription. You must complete these steps in Google Play Store to stop charges.

How to cancel a direct website or email subscription

If you subscribed to Scanguru directly via the developer's website rather than through the App Store or Google Play, you need to contact the company by email.

1. Locate your original purchase confirmation email or invoice.
   • Search your email for "Scanguru" or "universeapps.limited".
   • Note your subscription renewal date or billing cycle.
2. Draft a cancellation email to info@universeapps.limited.
   • Include your full name, email address, and account details.
   • State clearly: "I request cancellation of my Scanguru subscription effective immediately" or before your next renewal date.
3. Send the email at least 24 hours before your renewal date.
   • Keep a copy for your records.
   • Pro tip: Use a subject line like "Cancellation Request - Scanguru Subscription" so it doesn't get lost.
4. Wait for a confirmation email from Scanguru support.
   • If you don't receive confirmation within 2 business days, follow up by resending your request.

Warning: Email cancellation is slower than app store cancellation. Always send your email with plenty of notice before the next charge date. Stopee recommends sending your cancellation email with a read receipt so you have proof the company received it.

What happens to your account and data after cancellation

Cancelling stops future charges, but understanding what happens to your access and files helps you plan ahead.

Your access after cancellation

When you cancel, you keep access to Scanguru through the end of your current paid billing cycle or trial period. If you cancel mid-cycle, you don't receive a prorated refund; you simply retain full access until the paid period ends. After that date, your account downgrades to the free tier with basic features only.

Lifetime purchases, if applicable, remain active permanently and do not downgrade.

Your scanned documents and files

Scans stored locally on your device (on your phone's internal storage) remain yours and won't disappear when you cancel. However, any scans backed up to cloud storage or the Scanguru server may be deleted according to the app's data retention policy.

Before you cancel, Stopee strongly recommends exporting or downloading all important scans to your device or cloud storage (Google Drive, OneDrive, iCloud). Once your subscription ends, accessing cloud-backed files may become restricted, so act early.

Auto-renewal stops immediately

Once you cancel, auto-renewal switches off right away. You will not be charged again after your current period ends. However, charges already processed are not automatically reversed; refunds must be requested separately (see next section).

How to request a refund after cancellation

Cancelling stops future charges but does not automatically return money you've already paid. The refund process depends on where you subscribed.

Refunds for app store purchases

Apple controls refunds for iOS subscriptions. You must request the refund directly from Apple, not from Scanguru.

1. Visit reportaproblem.apple.com or open the App Store app on your device.
   • Sign in with your Apple ID.
2. Locate your Scanguru transaction in your purchase history.
   • Look under "Subscriptions" or "Purchases".
3. Select the charge and tap Report a Problem.
   • Choose the reason: "This app or subscription is not as described", "I was charged twice", or "I did not authorise this charge".
4. Provide a brief explanation and submit.
   • Pro tip: If you cancelled in time but were still charged, mention this in your explanation.
5. Apple will review your request and email you a decision within 48 hours.
   • Approved refunds appear in your original payment method (card or Apple account credit) within 5-10 business days.

Refunds for google play purchases

Google Play allows refunds within 48 hours of purchase if the subscription has not been used substantially. After 48 hours, refunds are at Google's discretion.

1. Open Google Play Store and go to Payments and subscriptions > Subscriptions.
   • Find Scanguru and tap it.
2. Tap Cancel subscription, then select a reason.
   • If cancelling after 48 hours, tap Contact support instead to request a refund manually.
3. Google will email you a decision.
   • Refunds approved within 48 hours usually process in 5-10 business days.

Refunds for direct website purchases

Scanguru's published terms do not list a specific money-back guarantee or refund window. Email support at info@universeapps.limited with your purchase details and request a refund. Reference the Consumer Guarantees Act if the service did not meet your expectations.

Pro tip: If Scanguru refuses your refund request, escalate to the Commerce Commission (comcom.govt.nz). They handle consumer disputes and can compel refunds under the CGA.

Common mistakes when cancelling scanguru

It's frustrating when you think you've cancelled but the charges keep coming. These are the traps Stopee sees most often.

Mistake 1: deleting the app instead of cancelling the subscription

This is by far the most common error. Removing Scanguru from your home screen changes nothing about your subscription or billing. The app uninstalls but the recurring charge stays active. Always cancel through Settings (iOS) or Google Play Store (Android) BEFORE you delete the app, or you'll discover surprise charges weeks later.

Mistake 2: cancelling too close to the renewal date

If you cancel on the day your subscription renews, you may be charged before the cancellation takes effect. Stopee recommends cancelling at least 24 hours before your renewal date. Check your confirmation email or subscription details to see exactly when you'll be billed next.

Mistake 3: forgetting about a trial period

Many Scanguru trials auto-convert to paid subscriptions. If you don't cancel during the trial, you'll be charged when it ends. Mark your calendar with the trial end date and cancel within a few days of starting the trial if you don't want the paid version.

Mistake 4: not keeping your cancellation confirmation

Save or screenshot your cancellation confirmation email from Apple, Google, or Scanguru. If a charge appears after cancellation, you'll need proof that you cancelled on time. Stopee recommends keeping these records for at least 6 months.

Cancellation checklist for scanguru

Use this checklist to ensure you've cancelled cleanly and won't face unexpected charges or access issues.

Subscription pricing and when to cancel

Understanding Scanguru's pricing helps you decide if cancellation is right for you or if upgrading makes sense.

If you're paying $5-$7 per month but barely use the app, cancelling is the clear choice. Switch to the free tier and see if it meets your needs. If you use Scanguru daily and process dozens of documents, the annual plan offers better value than monthly billing.

Why stopee helps thousands cancel every month

Cancelling a subscription should be simple, but companies often hide the option or make the process intentionally confusing. That's where Stopee steps in. We've built guides for hundreds of services, helping consumers understand their rights and cancel cleanly without losing refunds or facing unexpected charges.

Stopee empowers you by laying out every step, every warning, and every consumer protection you have under New Zealand law. We don't work for Scanguru or any other company; we work for you. Whether you're cancelling after a disappointing trial or switching to a competitor, Stopee makes sure you know exactly what to do and what to expect.

Official contact and legal address for scanguru

If email support doesn't respond or you need to escalate formally, here's the official information for Scanguru's parent company, GM UniverseApps Limited.

Email support

info@universeapps.limited

Legal address for formal notice

If you need to send a formal Notice of Cancellation, Dispute, or Arbitration opt-out as specified in the Terms of Service, send to:

26 Stavrou Street, Strovolos 2034, Nicosia, Cyprus

Most users will never need to use this address. Email support or in-app cancellation handles the vast majority of cases. Use the legal address only if Scanguru refuses your cancellation or refund request and you're escalating formally.

Escalation to new zealand authorities

If Scanguru refuses to refund you or continues charging after cancellation, contact:

Commerce Commission (New Zealand) - comcom.govt.nz or 0800 943 600

Explain your situation and provide copies of your cancellation confirmation and bank statements. The Commerce Commission can compel Scanguru to refund you under the Consumer Guarantees Act.

Stopee has helped thousands of consumers cancel their subscriptions confidently, recover refunds, and understand their rights. Use the steps in this guide, save your confirmation emails, and remember: you have power as a consumer in New Zealand. Stopee is here whenever you need clarity on cancellation, refunds, or your next steps.