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Cancel Scanguard: Step-by-Step Guide
How to cancel scanguard and reclaim your device security on your own terms
What scanguard is and why you might want to cancel
Scanguard is a security and system-optimisation tool designed to protect your devices from malware, phishing attacks, identity theft and other digital threats. It operates as a subscription service across multiple platforms, including direct web purchases and mobile app stores like Apple App Store and Google Play.
If you've decided Scanguard isn't the right fit for your needs, or you've found an alternative that works better for you, cancelling promptly is essential to avoid unwanted charges. At Stopee, we understand that managing subscriptions can feel overwhelming, which is why we've created this guide to walk you through every cancellation method available to New Zealand customers.
Where you might have bought scanguard
You may have purchased Scanguard directly through its website, or via Apple App Store or Google Play. This matters because the cancellation process and refund eligibility differ depending on where you made your purchase.
If you bought through an app store, that store's billing and refund policies apply rather than Scanguard's own terms. Stopee recommends confirming your purchase location before you start the cancellation process, as it determines which support team handles your request.
Your consumer rights in new zealand
What the consumer guarantees act protects you
New Zealand consumers are protected by the Consumer Guarantees Act (CGA) and the Fair Trading Act (FTA). These laws ensure that services like Scanguard are provided with reasonable care and skill, and they prohibit misleading or deceptive conduct by the provider.
If Scanguard fails to deliver its promised features or misleads you about what you're paying for, you may have grounds for a refund or cancellation outside Scanguard's standard timeframes. Stopee advises documenting any service failures or misleading claims before you initiate cancellation.
Your right to cancel within cooling-off periods
For web purchases made directly through Scanguard's website, you have a statutory right to cancel within 14 days for monthly, quarterly or add-on services, and 30 days for annual or biannual plans. This is separate from Scanguard's discretionary refund policy and is guaranteed by New Zealand consumer law.
App Store purchases may have different cooling-off periods depending on the store's terms, but Apple and Google both honour refund requests within a reasonable timeframe if the service failed to meet expectations.
Scanguard pricing and available plans
New zealand app store pricing
| Plan | Price | Billing cycle | Features |
|---|---|---|---|
| Scanguard Mobile Security | NZ$15.49 | Monthly | Malware protection, phishing prevention, identity theft alerts, data breach monitoring, duplicate file cleanup across up to 3 iOS devices |
Understanding scanguard's pricing structure
The monthly subscription is the only plan currently displayed on the New Zealand App Store. If you purchased Scanguard directly from their website, annual or biannual options may have been available at different price points.
Always verify the exact plan and price on your receipt or account statement, as rates can vary between the website and app stores. Stopee recommends screenshotting your purchase confirmation for reference when you contact support.
Methods to cancel scanguard
Cancelling via the scanguard online portal
If you purchased Scanguard directly through their website, you can cancel through your account portal in just a few steps.
- Navigate to the Scanguard website and log into your account with your email and password.
- Locate the "My Services" or "My Subscriptions" section in your account dashboard.
- Find your active Scanguard subscription and select "Cancel Subscription".
- You may be asked to verify your identity by entering an email code or the first six digits of your payment method.
- Check your email for a verification code if prompted.
- Enter the code or payment details as instructed.
- Confirm the cancellation. Your auto-renewal will stop, but your subscription remains active until the end of your current billing period.
Pro tip: After you complete the cancellation, save or screenshot the confirmation page. This proves you cancelled if there are any billing disputes later.
Cancelling an apple app store subscription (iOS)
If you purchased Scanguard through Apple App Store, you cannot cancel mid-billing period directly through Scanguard. Instead, you manage your subscription through Apple's system.
- Open the Settings app on your iOS device.
- Tap your name at the top of the screen, then select "Subscriptions".
- Find and tap "Scanguard" in your active subscriptions list.
- Tap "Cancel Subscription".
- Confirm your cancellation when prompted. Auto-renewal stops immediately, but Scanguard remains active until your current billing period ends.
Warning: You must cancel at least 24 hours before your next renewal date to avoid being charged for the next billing cycle. Set a phone reminder if your renewal date is approaching.
Cancelling a google play store subscription (Android)
Android users who bought Scanguard through Google Play follow a similar process managed through the Google Play app.
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments & subscriptions".
- Tap "Subscriptions".
- Find and tap "Scanguard".
- Tap "Cancel Subscription" and confirm your choice.
Google Play will disable auto-renewal, but your access continues until the end of your current billing period. Stopee recommends completing this cancellation at least 48 hours before your renewal date to ensure the system processes it in time.
What happens after you cancel scanguard
Your access and features after cancellation
Cancelling Scanguard stops future charges, but it doesn't immediately cut off your access. You retain full use of all premium features until your current billing period expires.
On the final day of your billing cycle, Scanguard's protection features disable automatically. After that date, you will no longer receive malware alerts, phishing protection, identity theft monitoring or any other premium security features.
What happens to your account and data
Your Scanguard account remains accessible after cancellation, and your previous settings, device registrations and security logs typically stay in place. If you decide to resubscribe later, you may be able to restore some settings without reconfiguring everything from scratch.
However, if you uninstall the app before your billing period ends, you will need to reinstall it to restore protection. Some data may be cleared depending on your device's app management settings.
Pro tip: If you plan to switch to a different security tool, wait until your Scanguard billing period ends before uninstalling, so your device remains protected during the transition.
Refund eligibility and timelines
Refunds for direct web purchases
Scanguard's refund window depends on your plan length. Understanding these timeframes helps you decide whether cancellation alone is sufficient or if you qualify for a refund.
| Plan type | Refund window | Eligibility |
|---|---|---|
| Monthly | 14 days | From initial purchase or last renewal date |
| Quarterly | 14 days | From initial purchase or last renewal date |
| Annual | 30 days | From initial purchase or last renewal date |
| Biannual | 30 days | From initial purchase or last renewal date |
Refunds purchased through app stores
If you bought Scanguard via Apple App Store or Google Play, Scanguard does not process refunds directly. Instead, you request a refund from the app store itself.
Apple typically allows refund requests within 90 days of purchase. Google Play's refund window is usually 48 hours, though you can request an exception if you provide a clear reason. Contact the respective app store's support team with your purchase receipt and reason for requesting a refund.
Processing times and payment recovery
Once Scanguard or an app store approves your refund, processing usually takes 24 to 48 hours. However, your bank or payment provider may take a further 5 to 10 working days to credit the money back to your account.
If you don't see the refund within 10 working days, contact your bank first to confirm it hasn't arrived. Stopee recommends keeping your refund confirmation email from Scanguard as proof if you need to escalate the issue with your payment provider.
Common mistakes to avoid when cancelling scanguard
Cancelling a subscription should be straightforward, but small missteps can leave you charged for another billing cycle or complicate a refund request. We've seen these issues happen repeatedly, and they're easy to prevent.
Confusing cancellation with account deletion
Cancelling your Scanguard subscription does not delete your account. Your login credentials, payment methods and personal information remain stored. If you want to remove your account entirely, you may need to contact Scanguard support separately and request account deletion or data removal.
Missing your app store cancellation deadline
If you use iOS or Android, forgetting to cancel 24 to 48 hours before your next renewal is the most common reason for unexpected charges. Set a phone reminder for 3 days before your renewal date.
Assuming the app's uninstall cancels your subscription
Deleting the Scanguard app from your device does not cancel your subscription. The app store will still charge you on your next renewal date. You must explicitly cancel through your app store settings or contact support.
Overlooking refund eligibility windows
If you purchased Scanguard more than 14 or 30 days ago (depending on your plan), you may no longer qualify for an automatic refund. However, consumer law may still protect you if Scanguard failed to deliver its promised features. Stopee advises checking your purchase date and plan type before assuming you have no refund options.
Steps to take after you cancel
Verify your cancellation
After you complete the cancellation process, confirm it by checking your account status. Log back into your Scanguard account or your app store settings and confirm that your subscription shows as "cancelled" or "inactive".
You should also receive a cancellation confirmation email from Scanguard or the app store. If you don't receive one within 24 hours, contact support to verify the cancellation was successful.
Switch to an alternative security solution
Cancelling Scanguard means you lose its protection features after your billing period ends. Plan your transition to another security tool before that date arrives. New Zealand consumers have many options, from built-in device security to third-party antivirus software.
Monitor your payment method for unexpected charges
Watch your bank statement or credit card transactions for 30 days after cancellation. If Scanguard or the app store charges you again despite your cancellation, contact your bank immediately to dispute the charge and report it to Scanguard support.
Escalation and support contacts
If scanguard refuses to cancel or process your refund
If you cancel successfully but Scanguard continues to charge you, or if they deny a refund you believe you're entitled to, escalate your complaint. Start by replying to your cancellation confirmation email with clear evidence of the issue.
If Scanguard doesn't respond within 5 working days, file a complaint with the Commerce Commission, New Zealand's consumer protection authority. The Commerce Commission investigates breaches of the Consumer Guarantees Act and Fair Trading Act.
You can also contact the Disputes Resolution Scheme (DRS) if Scanguard is a member. The DRS provides free, independent dispute resolution for consumer complaints.
Using stopee to challenge unfair practices
Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by providing clear, evidence-based guidance on consumer rights and company obligations. If you encounter resistance from Scanguard, Stopee's resources help you build a stronger case for escalation.
Cancellation checklist for scanguard
| Task | Status |
|---|---|
| Identify where you purchased Scanguard (website, Apple App Store, or Google Play) | [ ] Done |
| Check your purchase date and determine your refund eligibility window | [ ] Done |
| Note your renewal date to avoid being charged for the next cycle | [ ] Done |
| Complete the cancellation using the correct platform (web portal, iOS, or Android) | [ ] Done |
| Verify your cancellation status in your account or app store settings | [ ] Done |
| Request a refund if you're within the eligibility window | [ ] Done |
| Monitor your payment method for unexpected charges over the next 30 days | [ ] Done |
Summary and next steps
Cancelling Scanguard is a straightforward process once you know which platform to use and what timeline applies to your situation. Whether you purchased through the website, Apple App Store or Google Play, you have a clear path to stop auto-renewal and reclaim control of your billing.
Remember that New Zealand consumer law backs your cancellation rights. If Scanguard tries to charge you after you cancel, or refuses to process a refund you qualify for, you have legal protections under the Consumer Guarantees Act and Fair Trading Act.
Stopee is here to empower you throughout this process. Our guides, checklists and escalation strategies have helped thousands of consumers cancel unwanted subscriptions, recover refunds and hold companies accountable. Visit Stopee today to access more cancellation guides, track your subscription commitments and ensure you're never caught off guard by a hidden charge again.