Manage Torguard

How to cancel TorGuard and protect your privacy while leaving

What TorGuard is and why you might want to leave

TorGuard is a commercial VPN and proxy service built for people who value privacy. It offers encrypted connections, thousands of server locations worldwide, and premium options like dedicated and streaming IP addresses on higher-tier plans.

The service comes in several tiers-Standard, Pro, and Premium-each with different device limits, speeds, and add-on features. While TorGuard works well for some users, you might decide to cancel if your needs change, costs add up, or you find a better fit elsewhere. Whatever your reason, Stopee has helped thousands of consumers cancel subscriptions cleanly, and we'll walk you through cancelling TorGuard step by step.

Key features of TorGuard

TorGuard includes port forwarding, a large global server network spanning 3000+ locations, and tiered options for dedicated or streaming IPs on Pro and Premium plans. The platform supports multiple devices depending on your plan tier, offers unlimited speeds and bandwidth on all plans, and provides customer support via email ticketing through their helpdesk.

Your account and billing are managed through the TorGuard website portal or through whichever app store you used to subscribe-Apple App Store or Google Play. This multi-platform setup means you have flexibility in how you manage and cancel your service.

Why you might decide to cancel

Common reasons for cancellation include: switching to a competitor with better speeds or pricing, no longer needing a VPN after a specific project or travel period, finding hidden fees on your bill, or simply wanting to reduce monthly subscriptions. Your reasons are valid, and cancelling should be straightforward.

Your consumer rights in new zealand and what they mean for you

New Zealand's Consumer Guarantees Act gives you strong protections when you buy digital services like VPNs. This matters directly when you cancel or dispute a charge.

Consumer guarantees act protection

Under the Consumer Guarantees Act 1993, every service you purchase-including TorGuard-must be of acceptable quality, fit for purpose, and supplied with reasonable care and skill. If TorGuard fails to deliver what it promises (poor speeds, frequent disconnections, or misleading features), you have a legal right to a refund or remedy, even beyond TorGuard's stated 7-day window.

If TorGuard refuses to honour a valid refund claim after you cancel, you can escalate to the Commerce Commission or your local Citizens Advice Bureau (CAB). Stopee recommends keeping records of all communications, billing statements, and performance issues in case you need to prove your case.

What happens if the company refuses to process your cancellation

If TorGuard ignores your cancellation request via the account portal or email for more than 14 days, document every attempt and escalate to the Commerce Commission. You should also check your payment method (credit card or bank account) and consider disputing recurring charges with your bank under chargeback or reversal procedures if necessary.

Methods to cancel TorGuard and which one is fastest

TorGuard gives you three main ways to cancel. The account portal method is fastest and produces instant confirmation; email support takes 3-5 business days but creates a paper trail; and if you subscribed through Apple or Google, you manage cancellation through their platforms.

Cancel via the TorGuard account portal (recommended)

This is the quickest and most direct method. You log into your account, navigate to subscription settings, and request cancellation in real time. You'll see immediate confirmation and avoid email delays.

Cancel by email (most documented)

Emailing TorGuard support creates a formal record of your request. This method protects you if disputes arise later because you have timestamped proof of cancellation.

Cancel through apple app store or google play

If you subscribed through either platform rather than directly from TorGuard's website, you must cancel through that store's subscription settings. Direct cancellation with TorGuard won't work for app-store subscriptions.

Step-by-step: how to cancel TorGuard via the website

Follow these instructions exactly as written. Most cancellations succeed on the first attempt when you follow this sequence.

1. Open your web browser and navigate to the TorGuard website login page.
   • Use your registered email address and password.
   • If you've forgotten your password, use the "Forgot Password" link and reset it before attempting cancellation.
2. Once logged in, locate the main menu and click "Services".
   • This is usually in the top navigation or account dashboard.
   • Do not click "Account Settings"-you need the Services section specifically.
3. From the Services menu, select "My Services".
   • This shows all active subscriptions linked to your account.
   • If you have multiple subscriptions, identify which one you want to cancel.
4. Locate the subscription you want to cancel and click "Manage" next to it.
   • A panel will open showing subscription details, renewal date, and billing information.
   • Review the renewal date to confirm when your service will end after cancellation.
5. Click "Request Cancellation" or "Cancel Subscription"-the exact button label may vary slightly.
   • A confirmation dialog will appear asking you to confirm.
   • Do not close this dialog without clicking the final confirmation button.
6. Click the final confirmation button to complete the cancellation request.
   • You will see a success message on screen.
   • Pro tip: take a screenshot of this confirmation message immediately as proof of cancellation.
7. Check your email (including spam/junk folders) for a cancellation confirmation from TorGuard within 10 minutes.
   • This email serves as your official receipt.
   • Save this email permanently in your records.

What to do if the "Request cancellation" button doesn't appear

If you don't see a cancellation option in the Services menu, your subscription may have already been cancelled, or it may be managed through an external system. Verify your subscription status is actually active by checking for recent charges on your bank statement. If the subscription is active but no cancellation button appears, move to email support-email TorGuard at helpdesk@torguard.net with your account email and request immediate cancellation.

Alternative: cancel by email if the portal doesn't work

Emailing TorGuard creates a formal cancellation record and works if you can't access the website or the portal is not responding.

1. Open your email client and compose a new message to helpdesk@torguard.net.
   • Use a clear subject line: "Cancellation Request - [Your Email Address]".
   • Keep the email professional and factual.
2. In the body of the email, include:
   • Your full name as it appears on your TorGuard account.
   • The email address registered with TorGuard.
   • Your account ID (if you have it; check a recent bill or the Services page).
   • A clear one-sentence request: "I request cancellation of my TorGuard subscription effective immediately."
   • Today's date.
3. Send the email and wait for a response.
   • TorGuard typically replies within 3-5 business days.
   • Check your spam folder in case their reply lands there.
4. When TorGuard responds, they will confirm cancellation in writing and tell you your final service date.
   • Save this response in a dedicated folder for records.
   • Do not delete the email thread.

Important email tips from stopee's experience

Warning: do not ask for a refund in the same email unless you qualify under the 7-day policy (see refund section below). Keep cancellation and refund requests separate, as mixing them can delay both. Also, do not mention payment disputes or chargebacks in your initial cancellation email-that can trigger a defensive response and slow the process.

Cancel if you subscribed through apple app store or google play

If you signed up via an app store rather than directly on TorGuard's website, you must cancel through that store's own subscription management system. Cancelling on TorGuard's website will not stop app store charges.

Cancel TorGuard on apple app store (iPhone, iPad, mac)

1. Open the App Store app on your Apple device.
   • Tap your profile icon in the top right corner.
2. Tap "Subscriptions" or "Account" (depending on your iOS version).
   • Scroll and look for "Subscriptions" if it's not immediately visible.
3. Find TorGuard in the subscription list and tap it.
   • Your subscription details will open.
4. Tap "Cancel Subscription" or "Manage".
   • If "Manage" appears, tap it, then look for a cancel option.
5. Confirm the cancellation when prompted.
   • The App Store will tell you your final service date.

Cancel TorGuard on google play (Android)

1. Open the Google Play Store app on your Android device.
   • Tap the menu icon (three horizontal lines) in the top left.
2. Tap "Subscriptions" or "Payments and subscriptions" depending on your version.
   • Look for "Manage subscriptions" if you don't see it immediately.
3. Find TorGuard in the list and tap it.
   • Your subscription and billing details will display.
4. Tap "Cancel subscription" and follow the prompts.
   • Google Play will ask if you want to keep the app; you can keep it for offline records if you wish.
5. Confirm and close the app.
   • Check your email for a cancellation confirmation from Google Play within a few minutes.

What happens after you cancel and what you can expect

Cancelling TorGuard doesn't mean you lose access immediately. Your service remains active until the end of your current billing cycle, and no further recurring charges will be applied after that final date.

Your service access and billing after cancellation

Once you submit a valid cancellation request, TorGuard will honour it and stop charging you on the next renewal date. Your access to the VPN and servers continues uninterrupted until that final date. This gives you time to migrate to a new VPN provider, download any settings or configurations you need, or simply use the remaining time risk-free.

Always verify that TorGuard's final billing date matches what was promised in your cancellation confirmation. Check your bank statement or credit card in the days after the stated final date to confirm no charge was processed. If a charge appears after the final date, contact TorGuard's support immediately with proof of your cancellation request.

Your account data after you cancel

Your account details, service history, settings, and connection logs remain stored on TorGuard's servers unless you request account deletion separately. If you want TorGuard to delete all your personal data, you must send a separate deletion request to helpdesk@torguard.net after you cancel. This is a good practice for privacy-don't assume cancellation deletes your data automatically.

Pro tip: before your final service date ends, download or record any configuration settings, port forwarding rules, or custom server preferences you might want for your next VPN provider. After the account is closed, recovering this information becomes difficult.

Keep these documents for your records

Save copies of: your cancellation confirmation email, the portal screenshot showing "Request Cancellation" was successful, your last billing invoice, your subscription agreement, and any support tickets related to the cancellation or refund request. Stopee recommends storing these in a dedicated folder that you keep for at least 12 months. If a billing dispute arises, these documents are your proof.

Will you get a refund when you cancel TorGuard

TorGuard's refund policy is strict: first-time customers get 7 days to request a refund; almost everyone else does not. However, New Zealand law provides additional protections beyond TorGuard's policy.

TorGuard's official refund policy

TorGuard offers a 7-day refund window for first-time VPN or proxy customers. You must request the refund within 7 days of your original purchase date. After 7 days, refund requests are typically denied according to TorGuard's terms.

The following purchases are excluded from refunds under all circumstances: any type of dedicated IP address (including streaming IPs and residential IPs), gift card purchases, and cryptocurrency payments. If you paid using cryptocurrency, you cannot request a refund under any policy.

Exceptions under new zealand law

Even if TorGuard's 7-day window has expired, the Consumer Guarantees Act gives you a legal right to a refund if the service fails to meet acceptable standards. This means if TorGuard's speeds are consistently below advertised levels, the service disconnects frequently, or it doesn't work on your device after you paid, you can request a remedy-including a refund-regardless of TorGuard's stated policy.

Document evidence of the problem (screenshots of poor speeds, dates and times of disconnections, error messages, or performance test results). Send this evidence to helpdesk@torguard.net along with your refund request and a reference to the Consumer Guarantees Act. If TorGuard refuses, escalate to the Commerce Commission, who can compel a refund.

How to request a refund if you qualify

If you are within the 7-day window, email helpdesk@torguard.net with your account email, invoice number, and a simple statement: "I request a refund of my TorGuard subscription under the 7-day refund policy." Keep your message brief and factual. Do not threaten chargebacks or legal action in the initial request-save escalation for after they refuse.

If you are outside the 7-day window but believe the service is faulty, include your evidence of poor performance and reference the Consumer Guarantees Act in your request. For example: "The service does not meet acceptable standards under the Consumer Guarantees Act 1993 because [describe the issue]. I request a refund."

Refunds from apple app store or google play

If you subscribed through an app store, you cannot request a refund directly from TorGuard. Instead, request a refund from Apple or Google by going to your subscription settings (as described in the cancellation section above) and selecting "Report a Problem" or "Request a Refund." Apple and Google typically honour refund requests within 30 days of purchase, and their policies are sometimes more generous than TorGuard's own policy.

TorGuard pricing in new zealand dollars

Understanding what you pay helps you decide if cancellation makes financial sense or if you should negotiate with support.

These prices are estimates converted from USD at mid-market rates and may fluctuate slightly. Always check TorGuard's website for current exact pricing in NZD before subscribing or renewing.

Common mistakes to avoid when cancelling TorGuard

Cancelling a subscription should be simple, but small errors can delay the process or cost you money. We've seen these mistakes happen repeatedly, and they're almost always avoidable.

Mistake 1: cancelling in the account portal but forgetting to confirm via email

The website portal sometimes displays a confirmation message, but TorGuard doesn't process the cancellation until you confirm a follow-up email. Always wait for and check your email (including spam folders) within 30 minutes of submitting the portal request. If no email arrives within an hour, contact support to verify the cancellation was recorded.

Mistake 2: assuming app store cancellation affects your direct website subscription

If you subscribed directly on TorGuard's website and separately installed the app, cancelling in Apple App Store or Google Play will not stop your website subscription charges. You must cancel through the TorGuard website portal in addition to cancelling the app subscription.

Mistake 3: requesting a refund and cancellation in the same email without clarity

TorGuard's support team processes refund requests and cancellations through different departments. Mixing both requests in one email causes delays. Send a clear cancellation request first, and once it's confirmed, send a separate refund request if you qualify. Stopee strongly recommends keeping these as two separate email threads.

Mistake 4: not saving your confirmation before closing the browser

After you click "Request Cancellation" on the portal, immediately take a screenshot of the success message and save the URL. Then wait for the confirmation email. If you close the browser without capturing proof, you lose your record, and if a dispute arises, you'll struggle to prove you cancelled on time.

Mistake 5: cancelling too close to the renewal date

Submit your cancellation request at least 5 business days before your next renewal date to ensure it's processed in time. If you cancel on the same day as your renewal, TorGuard may still charge you for the next cycle-you'll then have to chase a refund. Build in a safety buffer.

Pricing comparison: is TorGuard expensive compared to alternatives

Use this table to decide whether cancelling TorGuard and switching makes financial sense for your budget.

TorGuard's pricing is competitive but not the cheapest option. If cost is your main reason for cancelling, compare annual plans rather than monthly rates-TorGuard's annual Standard plan at NZ$104.50 (about NZ$8.70 per month) is actually quite reasonable when spread over 12 months.

Stopee's final checklist before you cancel

Run through this checklist to ensure your cancellation goes smoothly and you're not left with surprise charges or data problems.

• Write down your TorGuard account email address and subscription renewal date (from the Services page or a recent invoice).
• Take a screenshot of your current subscription status showing the plan name and next billing date.
• Confirm whether you subscribed directly through TorGuard's website, Apple App Store, or Google Play.
• If you subscribed via app store, go to your app store subscription settings right now and check the cancellation option works before proceeding with website cancellation.
• Download or note any custom settings, port forwarding rules, or server preferences you want to keep for your next VPN.
• Request account deletion separately from cancellation if you want TorGuard to erase your personal data.
• Verify your cancellation was successful by checking for a confirmation email within 30 minutes.
• Mark your final service date on your calendar (usually 30 or 365 days from the cancellation date, depending on your plan cycle).
• Check your bank statement on or shortly after the final service date to confirm no extra charge was processed.
• Save all cancellation and refund correspondence in a folder you keep for 12 months.

Cancellation address and support contact

There is no New Zealand-specific postal address for TorGuard cancellations. All cancellations and disputes are handled through digital channels only.

How to reach TorGuard support

Email: helpdesk@torguard.net (standard response time 3-5 business days)

Website portal: log into your account at torguard.net and use the Services section to request cancellation immediately (recommended method)

Apple App Store: manage and cancel subscriptions in your App Store account settings under Subscriptions

Google Play: manage and cancel subscriptions in your Google Play Store account settings

If TorGuard fails to process your cancellation within 14 days of your request, or if they refuse a valid refund claim, escalate to the Commerce Commission (comcom.govt.nz) or contact your local Citizens Advice Bureau for free guidance. Stopee has helped thousands of consumers cancel services and recover refunds when companies refuse to co-operate-we're here to show you how to assert your rights.

Take action today. Review your TorGuard subscription, follow the steps in this guide, and cancel confidently. Whether you're switching providers, cutting costs, or simply no longer need a VPN, Stopee gives you the clarity and tools to cancel without hassle or hidden charges. Your next step is clear: log into your account, navigate to Services, and click "Request Cancellation." You've got this.