Manage Adguard

How to cancel AdGuard in new zealand and claim your refund

What AdGuard is and why you might want to cancel

AdGuard is a comprehensive ad blocking and privacy suite that runs on desktops, tablets and phones. It stops ads, trackers and malicious websites from following you online, whether you use Windows, macOS, iOS, Android or a web browser.

You can buy AdGuard directly from the company's website, through the Apple App Store, Google Play, or as a browser extension. Each purchase method operates under different terms, which matters when you decide to cancel or request a refund.

If you've signed up for AdGuard and no longer need it, you're in the right place. Stopee is here to walk you through cancellation step-by-step, explain your refund options under New Zealand law, and help you avoid common traps that cost consumers money.

When cancellation makes sense

You might cancel AdGuard because you've switched to a different ad blocker, your device doesn't need the protection anymore, the subscription cost no longer fits your budget, or you found the software slowed your computer down. All of these are valid reasons, and none of them should trigger hidden fees or stubborn refund rejections.

The sooner you cancel, the sooner you stop paying for a service you don't use. If you're within a refund window, acting quickly improves your chances of getting your money back.

Your consumer rights under new zealand law

New Zealand's Consumer Guarantees Act (1993) gives you strong protections when you buy digital services like AdGuard. Stopee believes you should know these rights before you reach out to customer support.

What the consumer guarantees act protects

Under the Consumer Guarantees Act, services must be of acceptable quality, fit for purpose, and provided within a reasonable time. If AdGuard fails to block ads as promised, slows your device significantly, or stops working after purchase, you have grounds to request a refund or replacement, even if the company's standard refund window has passed.

The Act also entitles you to cancel within a reasonable time if the service doesn't perform as advertised. For subscription software, this typically means days rather than weeks, so document any performance issues immediately.

When to invoke consumer law

If AdGuard refuses a refund within 60 days (their standard window), or if the product doesn't work as marketed, reference the Consumer Guarantees Act in your support email. Write: "I am seeking a refund under the Consumer Guarantees Act 1993, section 9, as the service has not met acceptable quality standards."

If AdGuard continues to refuse, escalate to the Commerce Commission or your local Citizens Advice Bureau. Stopee recommends keeping email records of every support interaction-timestamps prove your good faith effort to resolve the issue.

How to cancel AdGuard (by purchase method)

Your cancellation process depends on where you bought AdGuard. Follow the steps that match your purchase method below.

Cancel an AdGuard subscription purchased directly from the website

If you bought AdGuard or AdGuard VPN directly from adguard.com, use your account dashboard to cancel.

1. Visit adguard.com and log in with your email and password.
2. Click your profile icon (top right) and select Account or My Account.
3. Navigate to the Licenses section.
4. Find the subscription you want to cancel and click Cancel Subscription or a similar button.
   • You may see options to pause the subscription instead-only choose this if you plan to restart it later.
   • Confirm cancellation when prompted. You'll receive a confirmation email within minutes.
5. Note the cancellation date shown on screen. Your access continues until the end of your current paid period (for example, if you paid for a year, you keep access until 12 months from your last payment).
6. Pro tip: Screenshot the confirmation screen in case you need proof of cancellation for a refund dispute later.

Cancel an AdGuard subscription from the apple app store (iOS or macOS)

If you subscribed to AdGuard through the App Store on your iPhone, iPad or Mac, Apple manages your billing and cancellation.

1. On iOS: Open Settings, tap your name at the top, tap Subscriptions, find AdGuard, then tap Cancel Subscription.
   • If prompted to confirm, select the reason and confirm cancellation.
   • You'll see a refund eligibility message if you purchased very recently.
2. On macOS: Open System Settings, click your profile name in the sidebar, click Media & Purchases, then Subscriptions, then Manage, find AdGuard and click Cancel.
   • macOS may ask you to confirm your choice.
3. Your subscription ends at the end of the current billing period. You retain full access until then.
4. Warning: If you delete the AdGuard app before cancelling the subscription, your subscription will continue to auto-renew. Always cancel first, then uninstall.
5. For refunds on App Store purchases, contact Apple Support directly at support.apple.com. Apple handles all billing and refund requests for store purchases, not AdGuard.

Cancel an AdGuard subscription from google play store (Android)

Google Play manages AdGuard subscriptions purchased through Android devices. Cancellation is quick and takes place entirely within the Google Play app.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon (top right) and select Subscriptions.
3. Find AdGuard in the list and tap it.
4. Tap Cancel Subscription and confirm.
   • Google will ask if you want to continue until the end of your billing period (usually yes) or stop immediately.
   • Select your preference and confirm.
5. Your access continues until the end of the current billing period if you chose to finish your cycle.
6. Pro tip: If you want a refund, tap "Report a problem" on the same subscription page and explain why. Google Play may approve a refund within 48 hours if the purchase is very recent (typically within 2 hours to a few days).
7. For refund disputes, contact Google Support via your Google Account. Google, not AdGuard, processes all refunds for Play Store purchases.

AdGuard's refund policy explained

Refunds depend on what you bought, where you bought it and how long ago. Stopee breaks down each scenario so you know exactly what to expect.

Refunds for purchases from adguard.com (direct purchases)

AdGuard offers a generous refund window for direct purchases, with differences between products:

• AdGuard ad blocker (main software): 60-day money-back guarantee. Contact AdGuard support within 60 days of purchase and request a refund. Most refunds process within 5 business days.
• AdGuard VPN: Monthly subscriptions are non-refundable once purchased. Annual and 2-year plans include a 30-day money-back guarantee. Cancel within 30 days and you'll receive a full refund.
• AdGuard DNS: Monthly plans are non-refundable. Annual plans come with a 30-day money-back guarantee.
• After the refund window: AdGuard may consider case-by-case refund requests, but the company is under no obligation. Your best leverage is the Consumer Guarantees Act if the product failed to perform.

Refunds for app store purchases (iOS and macOS)

Apple processes all refunds for App Store subscriptions, not AdGuard. You must request refunds through Apple's support portal or on-device settings.

• Refund eligibility depends on how long ago you purchased. Most recent purchases (within hours or a few days) are eligible for automatic refund.
• Older purchases may be denied unless you report a problem with the app or service.
• Contact Apple Support at support.apple.com, navigate to Subscriptions and Billing, and select "Request a refund." Provide your order number and reason.
• Apple typically responds within 24 to 48 hours.

Refunds for google play purchases (Android)

Google Play has a strict refund policy: you have up to 2 hours after purchase to get a refund. After that window closes, refunds are at Google's discretion.

• To request a refund within 2 hours, open Google Play Store, go to Subscriptions, tap AdGuard, then tap "Report a problem."
• If you're outside the 2-hour window, submit a request anyway. Google may still approve it if there's a legitimate issue with the app or billing error.
• For disputes, contact Google Support via your Google Account. Provide your order ID and explanation.

AdGuard pricing and plan comparison in new zealand

Understanding what you paid helps you calculate refund amounts and decide whether cancellation is worthwhile. This table shows typical pricing for AdGuard products in New Zealand.

Pro tip: Annual plans always offer better value than monthly subscriptions. If you're unsure about AdGuard, test it during the money-back period before committing to a year.

What happens after you cancel AdGuard

Cancellation is not the end of your interaction with AdGuard. Here's what to expect in the days and weeks that follow.

Your access and software functionality

When you cancel, AdGuard stops charging you immediately, but your access doesn't. If you cancel mid-cycle, you keep the full software until the end of your paid period. For example, if you paid for a year and cancel after six months, you use AdGuard for the remaining six months at no extra cost.

After the paid period expires, AdGuard's premium features lock. You'll see a message asking you to renew. The free version of AdGuard remains available on most platforms, so you can continue using basic ad blocking without paying.

Auto-renewal and future charges

Cancellation stops automatic renewal. You will not be charged again unless you manually resubscribe. Check your email 30 days after cancellation to confirm no renewal charge appears on your bank statement.

Warning: If you cancel on the website but forget to cancel on the App Store or Google Play, the store version will auto-renew independently. Always cancel on every platform where you subscribed.

Your account and data

AdGuard keeps your account and license records in their system for support and verification purposes. If you ever resubscribe, your account history remains. If you want AdGuard to delete your personal data, email their support team and request full account deletion. Stopee recommends asking for written confirmation when your data is removed.

Common mistakes when cancelling AdGuard

Cancelling a subscription sounds simple, but small errors cost people money and frustration. Learn what goes wrong so you avoid it.

Mistake 1: cancelling only on the app, not the website

If you have AdGuard subscriptions across multiple platforms (website, App Store, Google Play), each one must be cancelled separately. Cancelling on your phone does not cancel your website subscription. Many customers cancel one and forget the others, then are surprised by charges weeks later.

Fix: Check your email receipts or bank statements to identify every place you subscribed. Cancel on each platform explicitly.

Mistake 2: deleting the app without cancelling the subscription

Uninstalling AdGuard from your phone does not cancel your subscription. The App Store or Google Play will keep charging you even though the app no longer exists on your device. Always cancel the subscription inside the app settings or store account before you delete it.

Mistake 3: missing the refund window

AdGuard's refund periods are narrow-60 days for the main software, 30 days for VPN and DNS. If you wait 61 days to request a refund, your request will likely be denied. Mark your calendar or set a phone reminder for day 45 after purchase so you have time to decide and request a refund if needed.

Mistake 4: not requesting a refund within the policy window

Simply cancelling your subscription does not trigger an automatic refund. You must contact AdGuard support and explicitly request one within the refund period. Stopee recommends emailing support@adguard.com with the subject line "Refund request" and including your order number, purchase date, and reason.

Mistake 5: forgetting to confirm cancellation

Some cancellation flows ask you to confirm your choice. If you skip this step, your cancellation may not process. Always read confirmation emails from AdGuard, Apple or Google to verify the cancellation is active.

Checklist before you cancel AdGuard

Use this checklist to ensure you've thought through cancellation and won't regret it.

• Have you checked AdGuard's refund policy for your product type and purchase date?
• Are you within the refund window (60 days for main software, 30 days for VPN/DNS)?
• Have you identified every platform where you subscribed (website, App Store, Google Play, browser)?
• Do you have your order number or receipt email handy?
• Have you tested alternative ad blockers to confirm you won't need AdGuard again soon?
• Is there a legitimate reason you're cancelling (cost, performance, switching to another service)?
• If the reason is performance, have you contacted AdGuard support first to troubleshoot?
• Have you taken a screenshot of your current subscription status before cancelling?

Contacting AdGuard for support and refunds

If you have questions about cancellation or want to request a refund, AdGuard's support team responds to email within 24 to 48 hours. New Zealand customers do not have a local support address; instead, use the company's main contact details.

How to reach AdGuard support

Email: support@adguard.com

In your email, include your order number, the product you purchased, your purchase date, and your reason for cancelling. If you're requesting a refund, reference this clearly in the subject line. Keep a copy of your email for your records.

AdGuard's mailing address for formal refund or postal cancellation requests is:

AdGuard Ltd
Ioanni Kranidioti 37
Aglantzia, 2112
Nicosia, Cyprus

You can send a registered letter to this address if email doesn't resolve your issue, though email is faster and more reliable for refund requests.

If AdGuard refuses your refund

If AdGuard denies your refund request and you believe you're entitled to one, escalate to the Commerce Commission. Reference the Consumer Guarantees Act in your complaint. The Commission investigates disputes free of charge and can order refunds if AdGuard has breached consumer law.

Contact the Commerce Commission at:

Phone: 0800 943 600
Website: www.comcom.govt.nz

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they didn't think were possible. If you're stuck with AdGuard or any other digital service, Stopee offers detailed cancellation guides, refund templates and escalation advice to get your money back.