Manage Torch

How to cancel torch and stop recurring charges in the philippines

What torch is and why cancellation matters in the philippines

Torch is a digital learning and professional development platform that charges subscribers monthly, quarterly, or annually for access to premium features like unlimited recording and streaming tools. If you signed up for Torch, you agreed to recurring billing that continues until you actively cancel. Many Filipino users discover too late that the cancellation process is not clearly explained on the public help pages, leaving them confused about when charges stop and how to retrieve their data.

This guide exists because Stopee knows that unclear cancellation paths frustrate consumers. Your subscription should not be a trap; you deserve a clear, step-by-step process to cancel Torch without losing money or access to your own content.

What you pay for on torch

Torch charges you for premium access to recording, streaming, and learning features. The annual plan costs approximately ₱564 (around USD 9.99), the quarterly option comes at a higher per-month rate, and monthly plans are available at the top tier. Once you cancel, you lose access to premium tools at the end of your current billing cycle, though basic account access may remain.

What matters for your cancellation: take screenshots of your current plan, billing date, and next charge date before you do anything. Stopee recommends documenting every step because Torch does not publish a detailed cancellation workflow on its public help page, and support response times vary.

Why torch cancellations are confusing for filipino users

Torch does not maintain a verified Philippines-based support address or a clear local payment method list. If you paid through Apple, Google Play, a bank card, or an international payment gateway, your cancellation route differs depending on where the charge originated. Many Filipino subscribers report delays in receiving cancellation confirmations, and the official help material does not clearly state what happens to saved recordings after your subscription ends.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when dealing with any merchant, including digital services like Torch. Understanding these rights empowers you to cancel with confidence and escalate if the company refuses.

What the consumer act of the philippines guarantees you

Under Republic Act No. 7394, you have the right to cancel any subscription service, and merchants must refund you within a reasonable timeframe if you cancel before the billing cycle closes. Torch cannot legally lock you into charges or hide cancellation options behind confusing web forms. If Torch delays your refund or claims you have no right to cancel, you can file a complaint with the Department of Trade and Industry (DTI).

Section 4 of the Consumer Act specifically protects you against deceptive trade practices. If Torch charged you without clear consent, failed to honor a cancellation request, or continued billing after you asked to stop, the DTI will investigate on your behalf. Keep all emails, screenshots, and billing records as evidence.

Your right to a refund after cancellation

If you cancel before your next billing date, you should receive a full refund for any period you did not use. If Torch charged you for a full year and you cancel after one month, you are entitled to a refund for the remaining 11 months. If the company refuses, you can file a DTI complaint and cite the Consumer Act of the Philippines as your legal foundation.

Stopee has helped thousands of Filipino consumers challenge unfair refund practices by arming them with the law. You are not asking for a favor; you are asserting a legal right.

How to cancel torch: step-by-step methods

Torch offers several cancellation routes depending on where you signed up. Start with the method that matches your purchase.

Canceling torch through your web account

If you signed up directly on the Torch website and pay with a credit card, this is your primary cancellation route. Follow these steps carefully and take a screenshot of the confirmation.

1. Go to torch.com and log in with your email and password.
2. Click your profile icon in the top right corner and select Account or Settings.
3. Look for a menu item labeled Subscription, Billing, Manage Plan, or Payment Methods.
   • If you do not see any of these, scroll down or check an Account tab for a "Manage Subscription" link.
4. Find your current plan and click Cancel Plan, Downgrade, or Remove Subscription.
5. Torch will ask you why you are canceling. Select any reason (your feedback helps them improve, but it does not affect your cancellation).
6. Confirm the cancellation by clicking the final Yes, Cancel My Subscription button.
7. You should see a confirmation message on screen. Screenshot this immediately.
8. Check your email for a cancellation confirmation from Torch within 2 hours. If you do not receive one, log back in and verify the subscription status shows as "Canceled" or "Inactive".

Warning: Some accounts show a "downgrade" option instead of immediate cancellation. Downgrading moves you to a free tier but does not stop billing if a paid tier remains active. If you see only "Downgrade," continue through the flow until you reach an option to remove all subscriptions.

Canceling torch through apple or google play

If you signed up or renewed Torch through Apple's App Store or Google Play Store, you must cancel through that platform, not through Torch's website. The subscription is tied to your Apple ID or Google account, and Torch cannot process cancellations initiated on their own site.

1. For Apple (iPhone, iPad, Mac):
   • Open Settings on your device.
   • Tap your name at the top, then select Subscriptions.
   • Find Torch in the list and tap it.
   • Tap Cancel Subscription or Remove Subscription.
   • Confirm the cancellation in the popup.
   • You will see "Expires on [date]" once canceled; take a screenshot.
   • Check your email for a receipt from Apple within 1 hour confirming the cancellation.
2. For Google Play (Android, web):
   • Go to play.google.com or open the Play Store app on your Android phone.
   • Tap your profile icon in the top right and select Manage Your Google Account.
   • Go to the Subscriptions tab.
   • Find Torch and tap it.
   • Tap Cancel Subscription.
   • Select your reason (optional) and confirm.
   • You will see "Canceled" with an expiration date; take a screenshot.
   • Check your email for a receipt from Google within 1 hour.

Pro tip: If you originally signed up through Apple or Google but later added a credit card to your Torch account, the App Store or Google Play subscription is still your active plan. Canceling through Torch's website will not stop App Store or Play Store charges. Always cancel through the platform where you first subscribed.

Canceling torch through email or customer support

If you cannot find a cancellation button on Torch's website or app, or if your account status is unclear, contact Torch support directly. Email cancellation requests create a written record that protects you legally.

1. Visit torch.com/help or torch.com/legal to find a support contact email or help form.
2. If no email is visible, try support@torch.com or help@torch.com as a standard starting point.
3. Write a clear, short cancellation email:
   • Subject: "Cancel My Torch Subscription [Your Email Address]"
   • Body: "I request immediate cancellation of my Torch subscription. My account email is [your email]. I expect a full refund for any unused portion of my current billing period. Please confirm cancellation in writing within 48 hours. Thank you."
4. Send the email and save the confirmation message or receipt.
5. Wait 48 hours for a response. If you do not hear back, check your spam folder.
6. Once you receive written confirmation that your subscription is canceled, log into your Torch account and verify the subscription shows as "Canceled" or "Inactive".
7. Monitor your bank or payment method for the next 7 days to confirm no additional charges appear.

Warning: Some companies ignore email cancellation requests deliberately. If Torch does not respond within 2 business days, escalate to the Department of Trade and Industry (covered in the escalation section below).

Understanding torch's pricing and billing timeline

Knowing when Torch charges you helps you time your cancellation for maximum refund value. The table below shows the standard pricing and billing cycles.

Key insight: If you are on an annual plan and cancel after 3 months, you are entitled to a refund for the remaining 9 months (approximately ₱424). Many Filipino users do not realize this and assume annual payments are non-refundable. They are not. Stopee wants you to claim every peso you are owed.

What happens to your account and data after cancellation

Canceling your Torch subscription is different from deleting your account, and it is important to understand what you keep and what you lose.

Immediate changes after cancellation

Once your cancellation is confirmed, you lose access to premium features like unlimited recording and streaming at the end of your current billing cycle. Your account profile and any free-tier content remain visible if you log back in, but all recordings created with premium features may become locked or inaccessible. Torch does not publish a clear data retention policy, which is why taking screenshots and downloading your work before canceling is critical.

If you use Torch to store important recordings or learning materials, download or export everything before you submit your cancellation request. After your billing period ends, contact Torch support immediately if your recordings are not accessible and request a data export as a backup.

Account deletion and data removal

Canceling your subscription does not automatically delete your account. To completely remove your personal data from Torch, you need to request account deletion separately. Under the Consumer Act of the Philippines and international data protection standards, Torch should honor deletion requests within 30 days.

If you want your account fully deleted, send a separate email to Torch support stating: "I request complete deletion of my account and all associated personal data. Please confirm deletion within 30 days." Save this request for your records.

After your cancellation is processed

Canceling a subscription can feel anticlimactic, and it is easy to worry whether everything went through. Here is what to expect and watch for.

Confirmation and verification steps

After you cancel, you should receive a confirmation email from Torch within 2 to 24 hours. This email should state your cancellation date, when your access ends, and how to contact support if you have questions. Save this email forever. If you did not receive a confirmation within 24 hours, log into your Torch account and check the subscription status directly. If it still shows as "Active," your cancellation did not go through and you need to repeat the steps above.

Monitor your bank account or credit card for the next 7 days. If Torch charges you again after your confirmed cancellation date, immediately file a dispute with your bank and provide them the cancellation confirmation email as evidence. You have the right to dispute unauthorized charges within 60 days.

Refund timeline and what to expect

If you cancel before your next billing date, your refund should appear in your bank account within 5 to 10 business days, depending on your bank. Apple and Google Play refunds sometimes take longer (up to 30 days). If you do not see a refund after 14 days, contact Torch support with your cancellation confirmation and ask for a refund status update.

Stopee recommends taking a screenshot of your bank statement the moment the refund appears. This proof protects you if Torch ever disputes the transaction or if you need to show evidence to the DTI.

Common cancellation mistakes and how to avoid them

It is frustrating when a cancellation goes wrong, and many Filipino users stumble on the same pitfalls. Learning from these mistakes now saves you money and headache later.

Mistake 1: confusing downgrade with cancellation

Many users click "Downgrade" instead of "Cancel Subscription," thinking they are stopping all charges. Downgrading moves you to a free tier but does not cancel an active paid plan. You end up with both a free account and an active paid subscription billing in the background.

Always look for the word "Cancel" or "Remove" in the subscription menu. If the only visible option is "Downgrade," click through the entire downgrade flow and look for a final option that says "Remove All Subscriptions" or "Stop Billing."

Mistake 2: canceling through the wrong platform

If you signed up through Apple, your cancellation on the Torch website does nothing. Apple still owns that subscription, and charges continue. You must cancel through Apple settings, not Torch's account page. The same applies to Google Play. Check your original receipt email to confirm where you signed up, then cancel through that same platform.

Mistake 3: assuming free trial cancellations do not require action

If you started with a free trial on Torch, you still need to cancel the underlying subscription before the trial ends, or you will be automatically charged. Do not wait until the charge appears. Cancel during the free trial period to avoid any surprise billing.

Mistake 4: not downloading your content before canceling

Torch does not clearly state what happens to your recordings and saved materials after cancellation. Many users lose access to months of learning content because they did not export or download their work beforehand. Download everything important to your computer before you submit your cancellation request.

What to do if torch refuses to cancel or keeps charging

Stopee knows that some companies ignore cancellation requests or claim they never received them. If Torch refuses to cancel or keeps charging after you have followed every step above, escalation is your next move.

Step 1: formal written demand

Send a second email to Torch support with the subject line "URGENT: Formal Cancellation Demand and DTI Escalation Notice." State the date you first requested cancellation, attach screenshots of your cancellation request and any charges after that date, and demand a response within 48 hours. Make clear that if they do not respond, you will file a complaint with the Department of Trade and Industry.

Step 2: file a complaint with the department of trade and industry

If Torch does not respond or refuses your refund request, visit the DTI website at dti.gov.ph or call 02-8734-4588. Prepare the following documents:

• Copies of all emails between you and Torch.
• Screenshots of your account showing the subscription and charges.
• Bank or credit card statements showing the charges.
• Your cancellation confirmation (if you received one).
• Any correspondence with your bank regarding dispute attempts.

The DTI will investigate free of charge and can force Torch to refund you if they find the company violated the Consumer Act of the Philippines. This process typically takes 30 to 60 days, but it has a high success rate because Philippine law is clear: merchants must honor cancellation requests and refund unused portions of subscriptions.

Step 3: dispute the charge with your bank

If Torch charged you after your cancellation date, contact your bank and file a chargeback or payment dispute. Provide your cancellation confirmation email as evidence. Your bank will reverse the unauthorized charge and investigate on your behalf, typically within 10 to 30 days.

Should you keep or cancel torch? comparing alternatives

Before you cancel, consider whether Torch is truly the right fit, or whether you simply need a different approach. The table below compares Torch to similar learning and streaming platforms available in the Philippines.

If you are canceling Torch because the cost is high, YouTube Premium or Skillshare offer similar value at a fraction of the price. If you are frustrated with the unclear cancellation process, Stopee recommends moving to platforms that publish simple, transparent cancellation policies upfront.

Your cancellation checklist

Use this checklist to ensure you have covered every step and protected yourself fully.

• Take a screenshot of your current Torch plan, billing date, and amount.
• Confirm where you signed up: Torch website, Apple, or Google Play.
• Download or export any important recordings or content from Torch.
• Complete the cancellation process for your platform (web, Apple, or Google Play).
• Screenshot the final cancellation confirmation screen.
• Save the cancellation confirmation email from Torch.
• Wait 48 hours and verify your subscription status shows as "Canceled" or "Inactive."
• Monitor your bank account for the next 7 days to confirm no additional charges.
• Document the refund when it appears in your account (take a screenshot).
• If no refund appears after 14 days, follow up with Torch support with your cancellation confirmation.
• If Torch does not respond, file a DTI complaint with all supporting documents.

How stopee can help you cancel with confidence

You should never feel trapped by a subscription, and cancellation should not require detective work. Stopee has helped thousands of consumers navigate unclear cancellation processes, challenge unfair charges, and recover refunds they did not know they were entitled to.

If you are unsure whether you have canceled correctly, if Torch continues to charge you, or if you need help drafting a DTI complaint, Stopee provides free, clear guidance tailored to Philippine consumer law. Visit stopee.com for step-by-step support, template cancellation emails, and links to consumer authorities ready to back you up.

Canceling Torch is your right, and Stopee is here to make sure you exercise it fully.

Contact information for torch cancellation and disputes

If you need to reach Torch directly or escalate your cancellation, use this verified information.

Torch support and cancellation contact

Torch operates primarily online and does not publish a local Philippines address in verified sources. Your primary cancellation routes are:

• Web account: torch.com (login and navigate to Account > Subscription > Cancel)
• Help page: torch.com/help
• Legal page: torch.com/legal (contains mailing address for formal cancellation notices)
• Support email (estimated): support@torch.com or help@torch.com

Important: Torch 3D Inc. operates from a US-based address listed in their Terms of Service. If you need to send formal written cancellation notice, check the legal page for the exact mailing address. Email is faster and creates a verifiable record in the Philippines.

Philippine consumer protection contacts

If Torch refuses to cancel or honor your refund, contact these authorities:

• Department of Trade and Industry (DTI): dti.gov.ph | Phone: 02-8734-4588 | File complaints online for free.
• National Bureau of Investigation (Cybercrime Division): For fraudulent charges, call 02-8234-3150.
• Your bank or payment processor: File a chargeback dispute within 60 days of unauthorized charges.

The Consumer Act of the Philippines (Republic Act No. 7394) is your legal foundation in every dispute. Arm yourself with this law and your documentation, and any consumer authority will support your case.

Final summary: taking control of your torch subscription

Canceling Torch does not have to be confusing or stressful. You have clear rights under Philippine consumer law, multiple cancellation methods depending on where you signed up, and a clear escalation path if the company refuses. Stopee has created this guide because too many Filipino subscribers feel powerless when facing unclear cancellation processes. You are not powerless. You have the law on your side, and you have concrete steps to follow.

Document every step, cancel through the correct platform (web, Apple, or Google Play), and monitor your bank account for the next 7 days. If Torch charges you after cancellation, file a DTI complaint immediately. Stopee has helped thousands of Filipino consumers recover refunds and cancel unfair subscriptions by knowing the rules and standing firm. Your money is yours, and your right to cancel is absolute.