Manage Filterly

How to cancel filterly and stop charges before your next renewal

What filterly is and why you might want to cancel

Filterly presents itself as a subscription software service for data filtering and visualization, though some app-store listings also describe it as an AI photo editing tool. The confusion around Filterly's actual purpose stems from the fact that the brand operates across multiple product contexts, and the clearest legal source for cancellation is the terms page at filterly.app/terms, which identifies Asana Rebel GmbH (a Berlin-based entity) as responsible for your subscription.

For users in the Philippines, this matters because you may have signed up through the web, a mobile app, or an app store, yet customer support remains limited. The verified support contact is support@filterly.app, with no published phone number and no live chat available. That lack of direct support is exactly why many users feel trapped when they try to cancel.

Pricing and what you are actually paying for

Filterly operates on a recurring monthly subscription model with three tiers: Small Plan at ₱125 per month, Medium Plan at ₱240 per month, and Large Plan at ₱395 per month. You are paying for ongoing access to the service, not a one-time purchase, which means your credit card, GCash, or Maya wallet gets charged automatically every month until you stop it.

The critical detail: if you signed up through the App Store or Google Play, your billing actually sits with Apple or Google, not directly with Filterly. This means you must cancel in the same channel where the charge originates. Cancelling through the Filterly website alone will not stop an App Store or Google Play subscription.

Red flags and common cancellation struggles

User complaints reveal a consistent pattern of confusing trial language, surprise renewals, and difficult cancellation processes. Some users report that they cancelled their account but charges continued, while others discovered that Filterly renewal dates were never clearly communicated before the next billing cycle hit. If you are within a trial period or approaching your renewal date, act immediately before the next charge appears in your bank statement or mobile wallet.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you purchase a service online or through an app. This law gives you the right to accurate information about pricing, billing cycles, and cancellation terms before you pay anything.

What the consumer act guarantees you

Under the Consumer Act of the Philippines, Filterly must provide you with clear, honest information about how much you will pay, when you will be charged, and how to cancel. If the company made it difficult to find cancellation information, failed to remind you before charging, or billed you after you requested cancellation, that is a violation of your consumer rights. You have the legal foundation to demand a refund and escalate the matter if support ignores you.

Where to escalate if filterly refuses to help

If you cancel successfully but Filterly continues to charge you, or if the company ignores your cancellation request, the Department of Trade and Industry (DTI) in the Philippines enforces the Consumer Act. You can file a complaint with the DTI's Consumer Protection Group if Filterly refuses to refund unauthorized charges or does not honor your cancellation within a reasonable timeframe (typically 5 to 10 business days).

Step-by-step cancellation methods

Your cancellation path depends entirely on where you signed up and how you are being billed.

Cancel through the filterly web account

If you subscribed on the filterly.app website using a credit card, debit card, or digital wallet, start by cancelling through your account settings.

1. Go to filtrely.app and log in with your email and password
   • If you cannot remember your password, click "Forgot password" and reset it using your registered email
2. Navigate to Settings (usually a gear icon in the top right or bottom left)
   • Look for tabs labeled Account, Billing, Subscription, or Plan
3. Find the Subscription or Plan section and look for a "Cancel Subscription" or "Downgrade" button
   • Some services hide this under "Manage Plan" or "Billing Details"
4. Click the cancellation button and complete any confirmation steps
   • The system may ask you to confirm or select a reason for leaving
   • Do not skip this step, as it is the moment your cancellation is recorded
5. Screenshot the confirmation message showing your cancellation was successful
   • The page should display a date when your access ends or your cancellation was processed
6. Check your email within 5 minutes for a cancellation confirmation message
   • This email serves as proof if Filterly later claims they have no record of your request

Pro tip: If you cannot find a cancellation button in your account settings, send an immediate email to support@filterly.app with the subject line "Subscription Cancellation Request" and include your account email, account ID (if visible on your account page), and the date you want the cancellation to take effect. Save this email in a folder so you have a timestamped record.

Cancel an app store subscription (Apple iPhone, iPad, or mac)

If you signed up through the Apple App Store, you must cancel through your Apple ID settings, not through the Filterly app itself.

1. Open the App Store app on your iPhone, iPad, or Mac
   • On Mac, you may also use iTunes or System Settings instead
2. Tap or click the profile icon in the top right corner
   • On older devices, look for "Featured" at the bottom and scroll to the account section
3. Select "Subscriptions" from the menu
   • You will see all active and expired subscriptions tied to your Apple ID
4. Find Filterly in the list and tap it
   • If you see "Manage Subscription," tap that option instead
5. Tap "Cancel Subscription" or the red "Edit Subscription" button
   • Apple will ask you to confirm the cancellation and may offer a discount to stay
6. Confirm your cancellation
   • Apple will display a message confirming when your subscription ends (usually the end of your current billing cycle)

Warning: Cancelling on the App Store does not happen instantly. Your access typically continues until the end of your current billing period (for example, if you are billed on the 15th of each month, your cancellation takes effect on the 14th of the next month). You will not be charged again after this date.

Cancel a google play subscription (Android)

If you signed up through Google Play, cancel through your Google Play account settings, not inside the Filterly app.

1. Open Google Play on your Android phone or visit play.google.com from your web browser
   • If using the app, tap the profile icon in the top right
   • If using the web, click your profile picture in the top right
2. Select "Payments and subscriptions"
   • On the web, you may see "Manage subscriptions" instead
3. Tap or click "Subscriptions"
   • This shows all active subscriptions tied to your Google account
4. Find Filterly and tap or click on it
5. Tap "Cancel subscription"
   • Google Play will ask for a reason and may offer a retention discount
6. Confirm your cancellation
   • You will see a confirmation that your subscription ends on a specific date (usually the end of your billing cycle)

Pro tip: Google Play processes cancellations within 24 hours, but your access may continue until the end of your paid period. Check your Google Play Billing page again 48 hours later to confirm the subscription no longer appears as active.

What happens after you cancel

Cancelling your subscription is stressful because you want immediate confirmation that it worked. Here is what actually happens in the days after you hit the cancel button.

Immediate steps to take

The moment you see a cancellation confirmation, take action to protect yourself.

• Screenshot or save the cancellation confirmation page and email
• Export or download any data, photos, or projects you created in Filterly, as access may end quickly
• Note the exact date when your access is scheduled to end (the confirmation should state this)
• Block Filterly emails in your inbox if the company begins sending upgrade offers or "we miss you" messages
• Monitor your bank or mobile wallet for any additional charges in the 5 days after you cancel

Timeline for access loss and refund expectations

After you cancel, Filterly will allow you to access your account until the end of your current billing period. For example, if you cancel on the 10th and your next renewal was scheduled for the 20th, you keep access until the 19th. You will not be charged again after this date.

Refunds for unused portions of your subscription are rare with Filterly and depend on the circumstances. If you cancelled within a trial period or within the first 14 days of your first subscription (and your local law supports it), you have a stronger case for a refund. Most recurring charges after the first month are not refundable unless Filterly failed to deliver the service or charged you without permission.

When to demand a refund

You have legitimate grounds to demand a refund in specific situations.

Situations where you should request a refund

Send a refund request email to support@filterly.app immediately if any of these apply to you:

• You were charged after you cancelled your subscription
• You were charged without ever agreeing to a trial or renewal
• You cancelled within 14 days of signing up (your trial or first billing date), as the Consumer Act of the Philippines provides a cooling-off period for online purchases
• Filterly did not provide clear cancellation instructions, and you discovered this only after being charged again
• You requested cancellation via email, and Filterly charged you again before acknowledging your request

How to request a refund from filterly

Write a clear, timestamped email that Filterly cannot ignore.

1. Send an email to support@filterly.app with the subject "Refund Request for Unauthorized Charges"
2. Include the following information in your message:
   • Your full account email address
   • The dates you were charged (with amounts in PHP and the original currency)
   • Screenshots of your bank statement, card statement, or mobile wallet showing the charges
   • The date you cancelled your subscription and proof of cancellation (screenshot or confirmation email)
   • A clear explanation of why you believe the charge was unauthorized (for example, "I cancelled on January 10, but was charged again on February 10")
   • The amount you are requesting back
3. Keep your tone professional and factual, not angry
4. Request a response within 5 business days
5. Save the email in a dedicated folder and note the date you sent it

If Filterly does not respond within 10 business days, escalate the complaint to your bank or payment provider (your credit card issuer, GCash support, or Maya support) and file a report with the Department of Trade and Industry (DTI).

Pricing breakdown and billing cycles

Understanding exactly what you pay helps you spot cancellation deadlines and catches unauthorized charges faster.

All Filterly plans renew on a monthly cycle. If you signed up on the 15th, your renewal date is the 15th of every month. Set a phone reminder for 5 days before your renewal date so you remember to cancel if you are still thinking about it.

Common cancellation mistakes and how to avoid them

Cancelling a subscription is frustrating because the company designs the process to slow you down. You are not alone in feeling stuck.

Mistake 1: cancelling the app instead of the subscription

Deleting the Filterly app from your phone does not cancel your subscription. Your credit card will still be charged every month because the subscription is linked to your App Store or Google Play account, not the app itself. Always cancel through App Store Settings, Google Play Settings, or the Filterly website-never just delete the app and hope the charges stop.

Mistake 2: cancelling the account but not the subscription

Some users delete their account (which removes their data and login) but forget to cancel the subscription first. This creates a situation where you cannot access your account to find the cancellation button, yet you are still being charged. If this happens to you, email support@filterly.app immediately with proof of account deletion and request a manual cancellation.

Mistake 3: assuming an email to support is enough

Sending a cancellation email to support@filterly.app starts the process, but it does not guarantee cancellation if you also subscribed through an app store. You must cancel in both places: first cancel your App Store or Google Play subscription, then send a backup email to support. Do not rely on support to cancel your store subscription for you.

Mistake 4: missing the renewal date

If you wait to cancel until after your renewal date passes, you have already been charged for the next month. Filterly typically does not offer same-day refunds, and you may need to wait 7 to 10 business days for a manual refund decision. Cancel at least 3 to 5 days before your renewal date to avoid this.

Mistake 5: not saving proof

If something goes wrong (Filterly charges you again, or support denies your cancellation), you will need evidence. Screenshots of your cancellation confirmation, the email timestamp, and your bank statement are your only weapons in a dispute. Take them before you close any browser tabs or emails.

After cancellation: monitoring and dispute resolution

Cancelling is not truly complete until 30 days have passed with no new charges.

How to monitor for unauthorized charges

For the first month after cancellation, check your bank or mobile wallet every 3 to 4 days. Look for:

• Any charge from Filterly, Asana Rebel GmbH, or your payment processor labeled as "Filterly" or a similar name
• Charges on the dates that match your old renewal date
• Any amount between ₱125 and ₱395

If you spot a charge after cancellation, contact your bank or payment provider immediately. You have rights under the Consumer Act of the Philippines to dispute unauthorized charges, and your bank can reverse the transaction.

Filing a dispute if filterly charged you again

If an unwanted charge appears after cancellation, act within 60 days (your dispute window with most banks and payment providers).

1. Contact your bank or payment provider (credit card issuer, GCash support, or Maya support) and report the charge as unauthorized
2. Provide them with screenshots of your cancellation confirmation and the unwanted charge
3. Request a chargeback or reversal
4. Save all correspondence with your bank in a dedicated file

Most banks and digital wallets in the Philippines resolve disputes within 10 to 15 business days if you provide clear evidence.

Comparison: filterly versus similar services

If you are cancelling because Filterly does not fit your needs, here is how it compares to other data filtering and visualization tools.

If you need similar functionality without Filterly's cancellation friction, research alternatives like Airtable (more transparent cancellation), Zapier (dedicated support team), or open-source tools like Apache Superset (one-time license cost instead of recurring). Stopee recommends comparing not just price, but also cancellation policies, before you commit to any new subscription.

Pre-cancellation checklist

Before you click cancel, work through this checklist to avoid losing data or forgetting critical details.

• Data backup: Download any projects, filters, reports, or exports you created in Filterly. Once your access ends, this data may not be recoverable.
• Billing records: Screenshot your current plan, renewal date, and the last invoice you received. Save these to a computer or cloud storage.
• Payment method confirmation: Check whether you are subscribed through the Filterly website, Apple App Store, or Google Play. Your cancellation method depends on this.
• Bank statement ready: Have your latest bank or mobile wallet statement visible so you can confirm the exact charge amount and date.
• Support email template: Draft an email to support@filterly.app with your account details, just in case you need to send a backup cancellation request.
• Renewal date alert: Set a phone reminder for 5 days before your next renewal date, in case the cancellation does not process properly.

How stopee helps you stay protected

Filterly's limited customer support and multiple legal entities make cancellation confusing for most users. Stopee has helped thousands of consumers cancel subscriptions across app stores, web platforms, and recurring billing systems by providing clear, step-by-step guidance and empowering you with consumer law knowledge.

When you use this guide, you eliminate the guesswork. You know exactly where to click, what to save, and what rights you have under the Consumer Act of the Philippines. If Filterly ignores your cancellation or continues charging you, you know how to escalate to your bank or the Department of Trade and Industry. Stopee gives you the confidence and documentation to protect yourself from surprise charges and unfair billing practices.

Cancellation address and contact information

If you need to send a formal cancellation notice by post, use the legal address on file for Filterly:

Asana Rebel GmbH
Berlin, Germany
Support email: support@filterly.app

For complaints about billing or cancellation problems, contact the Philippine Department of Trade and Industry (DTI) Consumer Protection Group online at www.dti.gov.ph or visit your nearest DTI office. The DTI has jurisdiction over online purchases made by Filipino consumers, regardless of where the company is based.

Your cancellation is your right. Stopee has worked with consumers to enforce those rights, and we encourage you to keep all cancellation communications and billing records for at least 12 months. If you cancelled Filterly successfully, share your experience and help other users avoid the same friction you faced. Stopee stands with you every step of the way.