Manage Filterly

How to cancel filterly in new zealand and understand your rights

What filterly is and why you might want to cancel

Filterly is a mobile and web-based subscription service that gives you access to premium filtering features across iOS and Android apps, plus web-based tools. You can buy it directly through the Filterly website, Apple's App Store, or Google Play, depending on which platform suits you best.

If you've signed up and decided it isn't right for you, or if you've discovered a better alternative, cancelling is straightforward once you know where to look. At Stopee, we've helped thousands of New Zealand consumers understand their cancellation rights and navigate the process smoothly.

How filterly is sold

The way you purchase Filterly matters because it determines where and how you'll cancel. If you bought it as an in-app purchase on your iPhone, iPad, or Android device, you'll cancel through your device's app store settings. If you purchased directly on the Filterly website, you'll contact Filterly's support team by email or post.

This split-channel approach is common but can confuse customers. That's why Stopee exists: to guide you toward the right cancellation method for your purchase method.

When cancellation makes sense

You might cancel if the app no longer suits your editing workflow, if you've found a cheaper alternative, or if you simply don't use the features enough to justify the ongoing cost. Whatever your reason, you have the right to cancel at any time, and you should understand what happens to your data and whether a refund is possible.

Your consumer rights in new zealand

New Zealand's Consumer Guarantees Act protects you when you subscribe to digital services. Understanding these rights empowers you to cancel with confidence.

The 14-day cooling-off period

When you purchase a Filterly subscription, you have 14 days from the date of purchase to change your mind and request a full refund. This is your statutory right under New Zealand consumer law, and it applies even if you've already used the service during that window. To exercise this right, contact Filterly's support team with your purchase details and a clear statement that you wish to revoke the contract.

Filterly will refund your payment within 14 days of receiving your cancellation notice. Keep records of all emails and timestamps in case you need to escalate a dispute.

Refunds after the cooling-off period

Once 14 days have passed, Filterly's terms state you're not entitled to a refund for the remainder of your subscription period. However, if you believe you were charged without consent, mislead about trial terms, or charged twice for the same period, you have grounds to dispute the charge with your bank or payment provider. Stopee recommends documenting everything: screenshots of charges, email confirmations, and any communication with support.

If filterly refuses to help

If Filterly's support team ignores your refund request or disputes your claim unfairly, you can escalate to the Commerce Commission in New Zealand. They handle consumer complaints and can investigate whether Filterly has breached fair trading or consumer protection laws. Visit www.comcom.govt.nz for guidance on how to lodge a complaint.

Cancellation methods for each platform

Cancelling Filterly depends entirely on where you bought it. Follow the specific steps for your purchase channel to avoid mistakes that delay your cancellation.

Cancel via apple app store (iOS)

If you subscribed through the App Store on your iPhone or iPad, you must cancel there. Deleting the Filterly app does not cancel your subscription, and neither does removing your account. This is one of the most common mistakes customers make, so pay close attention.

1. Open the Settings app on your iPhone or iPad.
   • Alternatively, open the App Store app directly.
2. Tap your profile picture or initials in the top right corner.
3. Select Subscriptions.
4. Find and tap Filterly from the list.
5. Tap Cancel Subscription and confirm your choice.
   • Apple will ask you to confirm; tap the final confirmation button.
6. You'll receive an email confirmation from Apple. Keep this for your records.

Pro tip: Apple requests a 24-hour notice before the end of your current billing period. If you cancel more than 24 hours before renewal, you're safe. If you cancel within 24 hours of renewal, you may be charged for the next period and will need to request a refund.

Warning: Do not delete the Filterly app thinking it will cancel your subscription. It won't. You must follow the steps above.

Cancel via google play store (Android)

Android users who purchased through Google Play must cancel in the Play Store app or via the Google Play website. Like Apple, Google Play will not cancel your subscription if you simply delete the app or your Filterly account.

1. Open the Google Play Store app on your Android device.
   • If you're on a computer, visit play.google.com and sign in with the Google account linked to your purchase.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions (on mobile) or Subscriptions (on web).
4. Find Filterly and tap it.
5. Tap Cancel subscription and follow the on-screen prompts to confirm.
   • Google may ask you why you're cancelling; this is optional but helps them improve.
6. Wait for the confirmation email from Google Play.

Pro tip: You can also manage Android subscriptions via your Google account settings at myaccount.google.com. Look for the Payments and Subscriptions section for faster access.

Cancel a website purchase (direct billing)

If you subscribed directly on the Filterly website rather than through an app store, you'll contact Filterly's support team to request cancellation. This method is slower than app store cancellation because it requires email communication, so plan ahead.

1. Open your email client and compose a new message to support@filterly.app.
2. In the subject line, write: Cancellation Request.
   • A clear subject line helps support prioritise your request.
3. In the body, include:
   • Your full name and the email address tied to your Filterly account.
   • Your account ID (check your order confirmation or account settings).
   • The date you started your subscription.
   • A clear statement: "I request cancellation of my Filterly subscription effective immediately."
4. Send the email and save a copy for your records.
5. Wait for a confirmation email from Filterly. This typically arrives within 48 business hours.

Pro tip: Use your email provider's read receipt feature to confirm Filterly has opened your email. If you don't receive a response within 48 hours, send a follow-up email or escalate via Stopee's guidance.

Warning: Filterly's terms mention a postal cancellation option via their German headquarters, but no New Zealand address is publicly listed. Email is faster and more reliable. Only use postal mail if Filterly explicitly asks you to do so in writing.

Delete your filterly account (separate from cancellation)

Cancelling your subscription and deleting your account are two separate actions. You can cancel without deleting your account, but you cannot delete your account to cancel your subscription. If you want both, you must do them separately.

1. Send an email to support@filterly.app with the subject: Account Deletion Request.
2. Include:
   • Your account ID and full name.
   • A clear statement: "I request permanent deletion of my Filterly account and all associated data under the New Zealand Privacy Act."
3. Filterly will erase your user data (profile, settings, projects) within 14 days.
4. Check your email for a deletion confirmation.

Important: Account deletion does not refund subscription charges or automatically cancel active subscriptions. You must cancel your subscription separately using the method above.

What happens after you cancel

Cancelling Filterly is emotional if you've invested time in the service. Here's what to expect so you're not caught off guard.

Your access timeline

When you cancel a Filterly subscription, your access doesn't stop immediately. Instead, Filterly keeps your premium features active until the end of your current billing period. For example, if your renewal date is 15 January 2025 and you cancel on 5 January, you'll keep full access until 15 January. On 16 January, your account reverts to free features (if any exist) or you lose access entirely.

This is standard practice and gives you time to export or back up any projects you've created in Filterly before your access expires.

Automatic renewal stops

Once you cancel successfully, Filterly will not charge you again. Automatic renewal stops immediately. However, you must cancel through the correct channel: the App Store for iOS purchases, Google Play for Android, or email for direct website purchases. Cancelling in the wrong place will not stop your renewal.

What happens to your data

Your projects, filters, and user data remain in your account for the rest of your billing period. After your subscription expires, Filterly may delete your data after a grace period (usually 30 days). If you want to keep your work, export or download it before your cancellation date. Contact support@filterly.app if you need help exporting files.

Refund timing

If you qualify for a refund under the 14-day cooling-off period, Filterly will process it within 14 days of your cancellation notice. The refund will go back to your original payment method (credit card, debit card, or Apple/Google account credit). Allow 3-5 business days for your bank to show the credit.

Pro tip: If you don't see a refund after 5 business days, contact your bank. Sometimes refunds take longer if your bank is processing high volumes. Your bank can check the status.

Filterly pricing and plan breakdown

Understanding what you're paying for helps you decide whether cancellation is the right move. Below is a snapshot of Filterly's listed plans and pricing.

Important note on pricing: Filterly displays prices in USD on the New Zealand App Store and website. Your actual charge in NZD will be higher due to currency conversion and GST. At the time of writing, US $9.99 converts to roughly NZ $16.50-17.50 depending on exchange rates and your bank's fees. Always check the NZD price shown at checkout before confirming.

If you're on an annual plan and want to cancel, keep in mind you won't receive a refund for the unused portion after your 14-day cooling-off period expires. This is another reason to cancel quickly if you're unhappy.

Common mistakes that delay or block cancellation

Cancelling a subscription should be simple, but small mistakes can trap you in a recurring charge cycle. Here are the pitfalls Stopee sees most often in New Zealand.

Mistake 1: deleting the app instead of cancelling in settings

This is the number one error. You delete the Filterly app, thinking you've cancelled, then three weeks later you're charged again. The app, your account, and your subscription are three separate things. Deleting the app has zero effect on your subscription.

Fix: Always cancel through Settings > Subscriptions on iOS or Google Play > Manage Subscriptions on Android, not by deleting the app.

Mistake 2: cancelling in the wrong location

You purchased on the App Store but tried to cancel on the Filterly website, or vice versa. Filterly's system doesn't sync these channels. A cancellation request to support@filterly.app won't affect an App Store subscription, and an App Store cancellation won't affect a web purchase.

Fix: Cancel where you bought it. Check your original purchase confirmation email to confirm which channel processed your order.

Mistake 3: missing the 24-hour window before renewal

Both Apple and Google request a 24-hour notice before your renewal date. If you cancel within 24 hours of renewal, you may be charged for the next period. You can then request a refund, but it adds friction.

Fix: Cancel at least 2 days before your next billing date. Check your account to find your exact renewal date, then set a calendar reminder to cancel a few days early.

Mistake 4: not keeping cancellation confirmation

You cancel, but you don't save the confirmation email or screenshot. Weeks later, you're charged again and have no proof you cancelled. Without documentation, disputing the charge with your bank is harder.

Fix: Save every confirmation email and take a screenshot of the final cancellation screen. Forward confirmations to a safe email folder titled "Cancellations" for future reference.

Mistake 5: assuming account deletion cancels your subscription

You delete your Filterly account and assume that kills your subscription. It doesn't. Your account is gone, but the subscription still exists in Apple or Google's system and will charge you.

Fix: Always cancel the subscription first, then delete the account if you wish. Do them in that order.

Refund eligibility and next steps

A refund is possible, but only under specific circumstances. Knowing which applies to you saves time and frustration.

When you qualify for a refund

You qualify for a full refund if you cancel within 14 days of your purchase date under New Zealand's Consumer Guarantees Act. This applies regardless of whether you've used Filterly during those 14 days. Refunds must be requested in writing (email is fine) and Filterly must process them within 14 days of your notice.

You may also qualify for a refund if you were charged without your consent, charged twice for the same period, or misled about trial terms or pricing.

When you don't qualify

After 14 days, Filterly's terms state you're not entitled to a refund for the remaining subscription period. If you've had the service for 20 days and cancel, Filterly will not refund you for the unused time. This is standard for recurring subscriptions.

If filterly refuses your refund request

Collect all evidence: your purchase receipt, subscription cancellation confirmation, the refund request email, and Filterly's rejection email. Then contact your bank or payment provider and dispute the charge. Banks are required to investigate consumer disputes and often side with you if Filterly's reason for refusal is weak.

If the dispute is large or Filterly is unresponsive, contact the Commerce Commission in New Zealand. They can investigate whether Filterly has breached the Fair Trading Act or Consumer Guarantees Act. Visit www.comcom.govt.nz to lodge a complaint.

Stopee also recommends keeping a log of all communications. If you've emailed support five times and received no response, that's evidence of poor faith that regulators take seriously.

Cancellation checklist and comparison

Use this checklist to ensure you've completed every step correctly and haven't missed anything that could result in ongoing charges.

How to contact filterly for support or disputes

If you need to contact Filterly to cancel, request a refund, or dispute a charge, here's the only address we could confirm.

Email support

Send all cancellation and refund requests to: support@filterly.app

Include your account ID, the email address tied to your subscription, and a clear description of what you want (cancellation, refund, or account deletion). Expect a response within 48 business hours.

Postal address

Filterly's terms reference a German headquarters address for postal cancellation requests, but no New Zealand office address is publicly listed. Email is faster and more reliable. Only use postal mail if Filterly explicitly directs you to do so in a response email.

If filterly doesn't respond

After 48 hours without a response, send a follow-up email marked "Urgent" and cc yourself to prove delivery. If Filterly still ignores you within 5 business days, file a complaint with the Commerce Commission at www.comcom.govt.nz.

Final steps and next steps

Cancelling Filterly is straightforward once you know your purchase channel and follow the correct steps. Remember: deleting the app is not the same as cancelling, and you have 14 days to change your mind under New Zealand law.

If you run into any issues, document everything and don't hesitate to escalate to your bank or the Commerce Commission. Stopee has helped thousands of New Zealand consumers cancel subscriptions like Filterly and recover refunds they didn't think were possible. Use the steps above, check the checklist, and keep your confirmation emails safe.

For more guidance on cancelling other services and understanding your consumer rights, visit Stopee.com. Stopee is your trusted resource for subscription cancellation and consumer advocacy across New Zealand.