Manage Filterly

How to cancel filterly and protect your money in canada

What filterly is and why you might want to cancel

Filterly is a subscription-based photo-editing app that delivers premium filters and advanced editing tools through multiple paid tiers. You can purchase your subscription directly from Filterly's website, or through in-app purchases on Apple's App Store or Google Play. Like most digital services, Filterly charges you on a recurring basis until you actively cancel, which means it's easy to forget you're being billed if you stop using the app.

People cancel Filterly for several common reasons: you've found a free editing tool that works better for you, your photo hobby has taken a back seat, or you simply want to trim your monthly subscription costs. Whatever your reason, Stopee is here to walk you through cancelling Filterly with confidence and protecting yourself from surprise charges.

Understanding your filterly subscription

Filterly offers multiple pricing tiers, each with different renewal cycles and price points. Your subscription renews automatically unless you cancel before the renewal date, and the company's Terms of Use state that you bear responsibility for timely cancellation. This is why acting quickly and using the correct cancellation method matters so much.

Why cancelling early matters

The sooner you submit your cancellation request, the sooner Filterly processes it and stops charging you at the next renewal date. Delays in cancellation often lead to unwanted charges, and recovering that money requires disputing the transaction with your card issuer. Stopee recommends cancelling as soon as you know you won't use the service again.

Filterly's pricing plans and subscription tiers

Below is a breakdown of Filterly's main subscription options so you know exactly which plan you're paying for and what it costs.

Check your app or email receipts to confirm which tier you're subscribed to. Knowing your billing cycle is essential because Filterly will charge you again on your next renewal date unless you cancel before that date arrives.

How to cancel filterly: your cancellation options

Filterly gives you multiple ways to cancel depending on where you purchased your subscription. The method you use matters because it determines which company processes your cancellation request. Stopee has broken each path into clear, actionable steps so you don't get stuck.

Cancel filterly through email (web purchases)

If you bought your subscription directly from Filterly's website, email cancellation is your primary option. This method creates a paper trail, which protects you if Filterly claims it never received your request.

1. Go to filterly.app/terms and locate the support contact section
   • Note the postal address listed in the Terms of Use
   • Save this address - you may need it as a backup
2. Open your email client and compose a new message to support@filterly.app
3. Write a clear subject line: "Subscription cancellation request"
4. In the body of the email, include:
   • Your full name
   • The email address associated with your Filterly account
   • Your current subscription plan (e.g., "Premium monthly")
   • A clear statement: "I request cancellation of my subscription effective immediately" or "effective at the end of my current billing period"
5. Hit send and wait for a confirmation email from Filterly support
6. Pro tip: Save the confirmation email in a dedicated folder as proof of your cancellation request

Warning: Do not assume your cancellation is complete until you receive written confirmation from Filterly. Follow up within 3 business days if you don't hear back.

Cancel filterly via registered mail (backup method)

Canada Post's registered mail (raccomandata equivalent) creates an official record that Filterly received your cancellation request. Use this method if email support ignores your cancellation or if you want maximum legal protection.

1. Write a cancellation letter on plain paper that includes:
   • Your full name and current address
   • Your email address and phone number
   • The email address linked to your Filterly account
   • Your subscription plan and the date you started it
   • A clear statement: "I hereby cancel my Filterly subscription effective immediately"
   • Today's date and your signature
2. Make a photocopy of the letter for your records
3. Visit your local Canada Post office and ask to send the letter via registered mail (with signature on delivery)
4. Keep the tracking number and receipt - you'll need this as proof
5. Monitor your tracking number until Canada Post confirms delivery

Filterly's postal address is listed in their Terms of Use. Pro tip: Call Canada Post before mailing to confirm the correct address, as postal information can change.

Cancel through apple app store (iOS)

If you subscribed via Apple's in-app purchase system, you must cancel through your Apple ID settings on your iPhone, iPad, or Mac. Filterly cannot cancel App Store subscriptions on your behalf.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
3. Select Subscriptions
4. Find Filterly in the list and tap it
5. Tap Cancel subscription or Remove
6. Confirm the cancellation by tapping Confirm when prompted
7. Take a screenshot showing the cancellation confirmation - this proves you cancelled

Warning: Apple requests 24 hours' notice before your next renewal date for technical processing reasons. If you cancel within 24 hours of renewal, you may still be charged. Check your renewal date in the Subscriptions menu before cancelling.

Pro tip: If App Store cancellation fails or shows an error, email support@filterly.app with a screenshot of the error message and your cancelled subscription attempt. This protects you if Filterly claims you never cancelled.

Cancel through google play (Android)

Android users follow a similar but distinct process through Google Play's subscription management portal. The steps are straightforward, and Google Play processes your cancellation immediately.

1. Open the Google Play Store app on your Android phone or tablet
2. Tap your profile icon in the top right corner
3. Select Payments and subscriptions
4. Tap Subscriptions
5. Find Filterly and tap it
6. Tap Cancel subscription
7. Follow the prompts and confirm your cancellation
8. Take a screenshot of the cancellation confirmation page

Google Play's system is designed to process cancellations within hours. You'll receive a confirmation email at the address tied to your Google account. Keep this email as evidence of your successful cancellation.

What happens after you cancel filterly

Understanding what to expect after cancellation helps you stay in control and spot problems early. Stopee wants you to know the full picture so there are no surprises.

Your access during and after the cancellation period

Filterly's standard policy is to keep your account active and provide full access until the end of your current billing period. If you cancelled mid-cycle, you keep Filterly running until that renewal date passes. Once the renewal date arrives without a charge, your cancellation is complete.

Some users worry about losing stored photos or filters when they cancel. Filterly does not automatically delete your account when you cancel your subscription. Your photos and edits typically remain accessible in your account even after cancellation, though you lose access to premium features. To delete your account entirely and remove all stored data, you must email support@filterly.app and request full account deletion. This action is permanent and cannot be undone.

Monitoring your bank account and credit card

After cancellation, watch your credit card or bank statement for the next 30 days. You should see no charge from Filterly on or after your renewal date. If a charge appears after you cancelled, contact your card issuer immediately to dispute it. Stopee advises keeping your cancellation confirmation email handy during this monitoring period.

Your refund rights and canadian consumer protection

Refunds for digital subscriptions in Canada are not automatic, but you have legal protections that Filterly must respect. Understanding these rights empowers you to recover money if the company acts unfairly.

Filterly's stated refund policy

Filterly's Terms of Use state that subscription payments are non-refundable once you have accessed the service. This means if you paid for a month of Premium and used it for even one day, Filterly will not refund that payment when you cancel. This policy is standard in the app industry and is generally legal in Canada.

Your legal rights under canadian consumer protection law

Canada does not have a blanket 14-day "cooling off" period for digital services the way the European Union does. However, you do have protections under federal and provincial consumer protection laws. If Filterly:

• Charged you after you cancelled and instructed them to stop
• Made false claims about what Premium features include
• Made it deliberately difficult or impossible to cancel
• Charged you without clear, upfront disclosure of the price and billing cycle

...then you may have grounds to demand a refund under the Competition Act or your province's Consumer Protection Act. Stopee recommends documenting all evidence: your cancellation email, confirmation from Filterly, and your credit card statements.

How to dispute a charge and recover your money

If Filterly charged you after cancellation, follow these steps:

1. Check your credit card or bank statement to confirm the unauthorized charge
2. Contact your card issuer or bank directly - do not wait
3. Request a chargeback or dispute, providing:
   • Your cancellation confirmation email from Filterly
   • Your credit card statement showing the disputed charge
   • Any other communication with Filterly support
4. Your bank will open a dispute case and request a response from Filterly
5. If the dispute is resolved in your favour, your money is returned within 5-10 business days

Pro tip: Most Canadian banks allow you to initiate a chargeback within 120 days of the transaction. Act quickly so you don't miss this window.

Escalating to the competition bureau

If Filterly refuses to stop charging you despite your cancellation, or if the company engages in deceptive practices, file a complaint with the Competition Bureau of Canada. You can also report the issue to your provincial consumer protection office (e.g., Consumer Protection Ontario, Autorite des normes du travail in Quebec). Stopee advises providing detailed documentation of all interactions so the regulator can investigate thoroughly.

Common cancellation mistakes and how to avoid them

Cancelling a subscription should be simple, but small missteps can leave you vulnerable to unwanted charges and frustration. Learning from others' mistakes helps you cancel cleanly.

The biggest mistake consumers make is assuming their cancellation is complete without waiting for written confirmation. Filterly receives thousands of requests weekly, and your email can be missed or filtered into spam. Always wait for a reply and keep proof.

Another trap is cancelling only through the app while your subscription is linked to your App Store or Google Play account. Deleting the app does not cancel your subscription; the company still charges you at renewal. You must use the cancellation method that matches where you purchased the subscription.

Many users also forget to note their renewal date before cancelling. If you cancel three weeks before your next charge, you have plenty of time for the cancellation to process. If you cancel two days before renewal, you risk being charged because the system hasn't registered your request yet. Check your renewal date first, then cancel at least one week before that date.

Finally, do not assume all your subscription data is saved after cancellation. If you want to preserve any photos, filters, or settings, download or back them up before you cancel. Account deletion is permanent, and Filterly will not restore your data if you change your mind later.

Your pre-cancellation checklist

Before you submit your cancellation request, use this checklist to ensure you're prepared and protected:

Should you cancel filterly or keep it?

Before you hit cancel, consider whether you might use Filterly again in the coming months. If you use it sporadically but do return to photo editing, downgrading to a cheaper plan might make more sense than cancelling. If you're confident you won't need it, cancelling immediately stops future charges.

Stopee's recommendation is straightforward: if you haven't opened the app in over a month and don't see yourself editing photos in the next 30 days, cancel now. Keeping an unused subscription is money leaving your account every month with nothing in return.

Contacting filterly support and filing a formal complaint

If Filterly's support team doesn't respond to your cancellation email within 5 business days, escalate your request by sending a registered mail letter to their address listed in the Terms of Use. You can also try reaching out through their website contact form or social media channels (Twitter, Instagram) to get the company's attention.

If Filterly refuses to cancel your subscription or continues charging you after cancellation, Stopee advises filing a formal complaint with the Competition Bureau of Canada. Include all email correspondence, cancellation confirmations, and proof of disputed charges. The regulator takes subscription abuse seriously and investigates complaints from Canadian consumers.

Filterly's official contact information

Email support@filterly.app for all cancellation requests. Postal address information is available in Filterly's Terms of Use at filterly.app/terms. Note that Filterly does not list a phone number, so email and registered mail are your official contact channels.

Next steps: stay protected with stopee

Cancelling Filterly is a straightforward process when you follow the right steps and use the correct method for your purchase channel. Whether you're cancelling through email, registered mail, the App Store, or Google Play, the key is to act quickly, confirm receipt, and monitor your account for unwanted charges.

If Filterly's support team becomes unresponsive or if you face refund disputes, Stopee has helped thousands of consumers cancel unwanted subscriptions and recover their money by guiding them through chargebacks and complaints to the Competition Bureau. You deserve transparency and control over your subscriptions, and Stopee is here to ensure you get both.

Keep your cancellation confirmation email or registered mail receipt, watch for the final charge on your next renewal date, and dispute any charges that appear after cancellation through your bank. You now have the knowledge and tools to cancel Filterly confidently and protect your money in Canada.