Manage Fixd

How to cancel your fixd subscription and get your money back in canada

What fixd is and why drivers use it

Fixd is a vehicle diagnostic service that combines a plug-in OBD-II sensor with a mobile app to decode engine fault codes, forecast maintenance issues, and provide premium features like Emissions Pre-Check and Mechanic Hotline access. If you drive in Canada and want clearer insight into check-engine lights without an immediate mechanic visit, Fixd appeals to drivers seeking preventative maintenance guidance. However, if the service no longer fits your needs or budget, you have clear cancellation rights under Canadian consumer protection law.

How fixd works in canada

You plug the Fixd sensor into your vehicle's OBD-II port, pair it with the mobile app, and receive real-time diagnostic information. The Premium subscription unlocks advanced features and priority support. Most Canadian drivers pay in CAD through web, Apple, or Google Play, and Stopee recognizes that cancelling a subscription you no longer use is your right as a consumer.

Why canadian drivers cancel fixd

You might cancel because the sensor didn't diagnose issues accurately for your vehicle, the subscription cost became unaffordable, you prefer a local mechanic's direct advice, or you simply don't need continuous monitoring. Whatever your reason, Stopee is here to help you navigate the process cleanly and ensure you understand your refund rights.

Your cancellation rights under canadian consumer protection law

Canada's consumer protection framework gives you clear rights when cancelling digital services and physical products.

Federal and provincial protections that apply

Under the Competition Act (federal), Fixd must honour your cancellation request and stop charging you within a reasonable time. Most Canadian provinces-including Ontario, British Columbia, and Alberta-have consumer protection acts that require merchants to clearly disclose subscription terms, billing cycles, and cancellation methods before you purchase. If Fixd's cancellation process is deliberately hidden or non-functional, you may file a complaint with your provincial consumer protection authority.

Stopee advises checking your province's specific rules. For example, Ontario's Consumer Protection Act requires subscriptions to be cancelable through the same method you used to purchase, or by a simple written request. If Fixd charges you after you cancel, you have the right to dispute the charge with your credit card issuer or contact the Competition Bureau (federal) if the practice is widespread.

Your 30-day refund window

For web purchases of the initial Premium subscription, Fixd offers a 30-day refund window from the date of your first charge. If you request a refund within 30 days and your sensor was included, you must return the hardware to qualify. Renewal charges beyond year one are typically non-refundable under Fixd's standard policy. If you purchased through Apple or Google Play, refunds flow through those platforms, not Fixd directly.

Fixd pricing and subscription plans in canada

Understanding what you're paying for helps you decide if cancellation is the right move.

Current fixd subscription tiers

Pro tip: If you're on a monthly plan and want to cancel quickly, you'll stop paying after your current month ends. Annual subscribers face a longer commitment but often save money-keep this in mind if you're wavering about whether to stay.

When you should cancel fixd

Cancellation is right for you if you meet any of these scenarios.

Signs fixd isn't working for you

• The sensor doesn't connect reliably to your vehicle's OBD-II port or app.
• Diagnostic readings are inaccurate or don't match your mechanic's findings.
• You prefer a local mechanic or dealer for advice rather than an app.
• Monthly or annual costs no longer fit your budget.
• You've solved the initial issues that prompted you to subscribe.
• You purchased during a trial and decided the service isn't essential.

When to hold off cancelling

If you're still in the 30-day refund window and used the initial bundle with a sensor, wait until you've completed the return authorization process-that protects your refund eligibility. If you're mid-way through an annual subscription and fees aren't refundable after 30 days, cancelling doesn't recover past payments, but it does stop future charges.

How to cancel fixd step by step

The method you use to cancel depends on how you purchased and where you're billed.

Cancelling through the fixd website

If you signed up and pay directly through fixdapp.com, follow these steps to stop charges immediately.

1. Visit fixdapp.com and sign into your Fixd account using your email and password.
   • If you've forgotten your password, use the "Forgot Password" link on the login page.
2. Navigate to Account Settings or Subscriptions (exact name varies by app version).
   • Look for a menu icon (three horizontal lines) or your profile avatar in the top corner.
3. Select Manage Subscription or Premium Subscription.
   • You'll see your current plan, next billing date, and renewal price.
4. Tap or click Cancel Subscription.
   • Fixd will ask why you're cancelling (optional feedback).
   • Confirm your choice when prompted.
5. Check your email for a cancellation confirmation.
   • You retain access to Fixd features until the end of your current billing period.
   • After that date, your account reverts to free (limited) features.

Warning: Future charges stop immediately, but you don't lose access until your paid period expires. If you want a refund (not just to stop charges), see the "Refunds and your 30-day window" section below.

Cancelling via apple app store (iPhone or iPad)

If you subscribed to Fixd Premium through your Apple ID, Apple controls the cancellation, not Fixd.

1. Open Settings on your iPhone or iPad.
   • Scroll to Apps or search for "Subscriptions."
2. Tap Subscriptions.
   • You'll see all active app subscriptions linked to your Apple ID.
3. Find and tap Fixd.
   • If Fixd isn't listed, you may not have an active subscription or it's billed elsewhere.
4. Tap Cancel Subscription or Unsubscribe.
   • Apple asks you to confirm; tap again if prompted.
5. Check your Apple ID email for cancellation confirmation.
   • Access continues until your renewal date passes.

Alternatively, log into account.apple.com from a web browser, navigate to Subscriptions, find Fixd, and cancel there. Pro tip: Stopee recommends using Apple's web interface if the Settings app method doesn't work-both paths lead to the same result.

Cancelling via google play store (Android devices)

Google Play subscriptions are managed through Google's platform, not Fixd directly.

1. Open the Google Play Store app on your Android device.
   • Or visit play.google.com on a web browser.
2. Tap the Menu icon (three horizontal lines) in the top left.
   • On web, look for your profile icon in the top right corner.
3. Select Payments and subscriptions or Subscriptions.
   • You'll see all active Google Play subscriptions.
4. Find and tap Fixd.
   • Review your subscription details and renewal date.
5. Tap Cancel subscription.
   • Google asks for confirmation; select Yes, cancel.
6. Verify your cancellation via email.
   • Your access ends at the renewal date, not immediately.

Warning: Uninstalling the Fixd app does not cancel your subscription. You must follow these steps through Google Play to stop charges.

Cancelling by registered mail

If digital cancellation fails or you prefer a paper trail, you can send a formal cancellation letter.

1. Write a brief, signed letter including:
   • Your full name and current mailing address.
   • Your Fixd account email or account ID (check your confirmation emails).
   • Your vehicle's VIN or the email associated with your subscription.
   • A clear statement: "I request immediate cancellation of my Fixd Premium subscription effective [date]."
   • The date you send the letter.
2. Address the letter to the Fixd corporate office:
   • Fixd Automotive, Inc.
     Main corporate address (contact Fixd support or check their returns page for current address).
3. Send it by registered mail with return receipt.
   • Canada Post's "Proof of Delivery" costs a few dollars but gives you proof the letter arrived.
4. Keep the return receipt and your copy of the letter.
   • Processing takes 5-10 business days from receipt.

Pro tip: This method is slower but valuable if your online account has issues or you need a documented cancellation date for refund disputes.

What happens to your account after cancellation

Stopping charges is only one part of cancellation; understanding what remains afterward prevents confusion.

Your access and data after cancelling

When you cancel Fixd Premium, you lose access to premium features (Mechanic Hotline, Emissions Pre-Check) but your account and historical vehicle data remain in the app. The free tier lets you still view past diagnostics and basic check-engine light definitions. You keep the OBD-II sensor hardware-it doesn't become inactive just because you cancel the subscription. If you want to delete your entire Fixd account and erase all personal data, you must request account deletion separately through Fixd support; cancelling the subscription alone doesn't trigger deletion.

Your billing and credit card

Charges stop on your next renewal date, or immediately if you cancel before renewal. Check your credit card statement 1-2 billing cycles after cancellation to confirm the stop. If you see a charge after your confirmed cancellation, contact Fixd support immediately or dispute it with your card issuer. Stopee advises keeping your cancellation confirmation email as proof in case a dispute arises.

Refunds and your 30-day cancellation window

Not all cancellations result in refunds, but your timing and purchase method matter significantly.

When fixd issues refunds

Fixd offers refunds for the initial (first-year) Premium subscription if you request a refund within 30 days of the original charge. The refund typically returns your payment to the original card or payment method. If you purchased a bundle that included the OBD-II sensor, you must return the sensor during or within 30 days of the purchase to qualify for the subscription refund. To initiate a sensor return, contact Fixd support and request a return authorization (RMA) number. Once approved, you mail the sensor to Fixd's address; upon receipt, they process your refund. Physical sensors themselves can be returned within 30 days of delivery for a full refund if you complete the RMA process.

When fixd won't refund

Renewal charges beyond the first year are generally non-refundable. If you cancel your annual subscription in month 11, the full $99.99 is typically not recoverable. Monthly subscriptions are also non-refundable after the initial 30 days. If you purchased through Apple App Store or Google Play, Fixd cannot issue refunds-you must request them directly from Apple or Google through their refund processes. Apple and Google typically allow refunds within 48 hours of purchase; beyond that, approval depends on their case-by-case review.

Disputing charges if fixd won't refund

If you believe a charge is unauthorized or Fixd ignored your cancellation request, you have the right to dispute the charge with your credit card issuer. Contact your bank or card provider and explain the situation; they can often reverse charges and investigate Fixd's billing practices. Warning: Chargebacks can temporarily lock your Fixd account, but they're a valid consumer protection tool if Fixd fails to honour cancellation. Stopee recommends exhausting Fixd support first, but don't hesitate to involve your card issuer if the service doesn't respond within 5-7 business days.

Common mistakes to avoid when cancelling fixd

Cancelling a subscription feels straightforward until something goes wrong-here's how to sidestep the pitfalls.

Mistakes that cost you money or access

• Uninstalling the app instead of cancelling: Deleting Fixd from your phone does not cancel your subscription. Your credit card will still be charged on renewal. Always cancel through Settings or your account before uninstalling.
• Missing the 30-day refund window: If refunds are important to you, request one within 30 days of your first charge. After day 30, Fixd typically won't refund even if you cancel immediately. Set a phone reminder on day 25 if you're unsure.
• Not returning the sensor: If you bought the Premium bundle with hardware, forgetting to return the sensor means you lose your refund eligibility. Start the RMA process on day 1 if you want your money back.
• Cancelling through the wrong channel: If you subscribed via Apple, cancelling through the Fixd website won't work. You must cancel through Apple. Check your purchase confirmation email to confirm where you signed up.
• Assuming future access stops immediately: Even after cancellation, you keep Premium features until the end of your billing period. If you expected instant loss of features, you may be confused when the app still works.
• Ignoring confirmation emails: After cancelling, look for confirmation emails from Fixd or your payment platform. These are proof if a dispute arises later.

What to do if cancellation fails

If your cancellation request doesn't work (charges continue, account still shows active), contact Fixd support directly. Email their help desk or use the in-app contact form. Provide your account email, the date you attempted to cancel, and screenshots of your cancellation attempts. Give them 5 business days to respond. If they don't, escalate to your provincial consumer protection office or the federal Competition Bureau with documentation. Stopee has helped thousands of consumers navigate unresponsive cancellation processes, and escalation to a regulator often speeds resolution.

Checklist before and after you cancel fixd

Use this checklist to ensure a clean cancellation and avoid post-cancellation surprises.

Customer reviews and real cancellation experiences

What do Canadian drivers actually report when they cancel Fixd?

Common feedback on cancellation

On consumer review platforms and in app stores, users praise Fixd's diagnostic accuracy but mention that cancellation via website is straightforward. Some report frustration when cancelling through Apple or Google Play without realizing Fixd doesn't control those refunds. A few drivers noted that the sensor works well but the subscription isn't essential long-term, especially if they resolve the initial check-engine light issue. Most Canadian reviewers confirm that access continues until the renewal date, which aligns with Fixd's stated policy. Stopee consistently sees positive feedback on ease of cancellation through the website, though a minority report delayed responses from support when requesting refunds.

Real-world refund outcomes

Customers who cancelled within 30 days and returned the sensor hardware generally report successful refunds. Those who missed the 30-day window note that Fixd refuses refunds per policy, which is standard for SaaS subscriptions in Canada. A few users mentioned chargebacks with their credit card companies after Fixd didn't acknowledge cancellation requests, but these were resolved in the consumer's favour. Overall, Fixd's cancellation process scores better than many automotive apps, though communication gaps occasionally lead to disputes.

Key takeaways and next steps

Cancelling Fixd in Canada is straightforward if you follow the right process for your purchase method and act quickly if you need a refund. You have 30 days to request your money back (with sensor return), and you're protected by consumer law if Fixd ignores your cancellation. Whether you're unsubscribing because the service doesn't fit your vehicle, your budget changed, or you prefer a mechanic's advice, your cancellation rights are clear and enforceable.

Start by identifying where you subscribed (Fixd website, Apple, or Google Play), then follow the corresponding steps in this guide. Save your cancellation confirmation and monitor your credit card to confirm charges stop. If Fixd charges you after cancellation or refuses a valid refund, escalate to your provincial consumer protection authority or the Competition Bureau. Stopee has helped thousands of consumers cancel subscriptions and recover refunds when services didn't deliver-you're not alone, and you have leverage if you need it.

Ready to move forward? Log into your account today, navigate to subscription settings, and complete cancellation in under five minutes. Your next billing date is the last day you'll be charged. After that, you're free to try a different diagnostic tool or rely on your mechanic's expertise.

Fixd's contact and returns address in canada

If you need to reach Fixd directly for support, refunds, or sensor returns, use these contact options.

Contact information

• Fixd support portal: Visit fixd.zendesk.com for help articles and ticket submission.
• Returns and warranty page: fixdapp.com/returns-warranty for RMA (return authorization) information and the returns mailing address.
• In-app support: Open the Fixd app, navigate to Help or Settings, and use the contact form to email support directly.
• Postal address: For registered mail cancellation or sensor returns, mail to Fixd Automotive, Inc. at their corporate address listed on the returns page (address updates periodically; confirm before mailing).

Pro tip: Before mailing anything, verify the current address on Fixd's website. Corporate addresses sometimes change, and sending mail to an outdated address delays your return. Keep your registered mail receipt as proof of delivery if you're requesting a refund or cancellation by post.

Stopee empowers Canadian consumers to cancel subscriptions confidently and recover refunds when entitled. Your subscription is your choice, your cancellation is your right, and this guide is your tool to make it happen smoothly.