Manage Fixd

How to cancel fixd and stop charges on your account in the philippines

What fixd is and why you might need to cancel

Fixd is a vehicle diagnostics app that combines an OBD2 sensor with a mobile application to help you monitor your car's health. The service is built on a freemium model, meaning the basic scanning features are free, but premium features require a paid subscription. If you are in the Philippines and subscribed to Fixd, understanding how to cancel before your next billing cycle is critical, because like many U.S. car-tech services, Fixd charges recurring fees unless you actively stop them.

How fixd's pricing works for philippine users

Fixd offers two main paid tiers: Fixd Premium at $69.99 USD (approximately PHP 3,954) per year, and a Complete Car Care plan at $2.99 USD (approximately PHP 169) per day. Both plans unlock features like a Mechanic Hotline, Confirmed Fix and Cost estimates, Issue Forecast, and Vehicle History Reports. The service may also promote a free trial period, but once that trial ends, automatic billing begins unless you explicitly cancel.

One critical detail that catches many Philippine users off guard: Fixd displays prices in U.S. dollars, not in Philippine pesos. Your actual charge will vary slightly based on your bank's foreign exchange rate and card network fees, which means you might see a slightly different amount debited than you expected. If you subscribed through Apple App Store or Google Play, additional platform fees may apply, and your cancellation must go through those platforms, not Fixd directly.

Why cancelling quickly matters in the philippines

Your bank or card issuer processes charges in their own timeline, and reversing a charge after Fixd has already billed you can take up to 30 days. The Consumer Act of the Philippines (Republic Act No. 7394) gives you the right to cancel subscription services, but the burden is on you to initiate cancellation before the next billing date. At Stopee, we recommend you cancel at least five business days before your renewal date to avoid being charged twice.

If you no longer use the app, forget you have an active subscription, or prefer a different service, cancelling promptly protects your cash flow. Most Philippine users discover they have been charged for months without using the service, which is why taking action today matters.

Your consumer rights under the consumer act of the philippines

The Consumer Act of the Philippines (Republic Act No. 7394) protects your right to cancel recurring subscriptions without unreasonable barriers. Fixd is required to honour cancellation requests and must stop charging you after you formally cancel, provided you act before your renewal date.

What the law says about subscription services

Under the Consumer Act, merchants cannot use deceptive practices to prevent you from cancelling a subscription. This means Fixd cannot hide the cancellation option, require you to speak to a sales representative before cancelling, or charge you a cancellation fee. If Fixd makes it intentionally difficult to cancel, or if charges continue after you have cancelled, you have grounds to file a complaint with the Department of Trade and Industry (DTI), the agency responsible for consumer protection in the Philippines.

What to do if fixd refuses to refund you

If you cancelled but Fixd continues to bill you, or if the company refuses to process a cancellation, Stopee recommends you follow this escalation path. First, gather all evidence: screenshots of your cancellation request, your billing statement, and any email confirmations. Second, contact Fixd's support team directly and request a written acknowledgement of your cancellation. Third, if support does not help within 10 business days, file a complaint with the DTI at dti.gov.ph or visit your nearest DTI office. The DTI has the power to investigate and force Fixd to refund you if the company violated your rights.

Pro tip: Keep copies of everything. Screenshots, email confirmations, and transaction records are your evidence if a dispute arises.

Methods to cancel fixd based on where you subscribed

Your cancellation method depends on whether you signed up directly with Fixd on their website, through Apple App Store, or through Google Play. Each platform has different cancellation procedures, and using the wrong one may leave your subscription active.

Cancel fixd if you subscribed on the fixd website

If you created an account at fixdapp.com and entered your payment details directly on their site, this is the cleanest cancellation route. Stopee's step-by-step guide walks you through it.

1. Go to fixdapp.com and sign in with your email and password.
2. Navigate to Account Settings or Subscription Settings (the exact label may vary depending on your dashboard layout).
3. Locate the section labeled Manage Subscription or Billing.
4. Click the option to Cancel Subscription or Turn Off Recurring Billing.
5. Fixd may ask you to confirm your cancellation or provide a reason. Complete this step.
6. You will receive a confirmation page and an email. Take screenshots of both.

What happens next: Fixd stops charging you after your current billing period ends. You keep access to the app until that date, then premium features lock. Your basic diagnostic data may remain in the app, but you lose access to premium reports.

Cancel fixd through apple app store (iPhone/iPad users)

If you subscribed via the Apple App Store, Apple processes your billing and manages your subscription, not Fixd directly. You must cancel through Apple's system.

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select Subscriptions.
4. Find and tap Fixd.
5. Tap Cancel Subscription or Edit Subscription.
6. Confirm the cancellation when Apple asks.

Apple will email you a cancellation confirmation. Keep that email. Your access ends on the last day of your current billing period, even though your cancellation takes effect immediately.

Cancel fixd through google play (Android users)

Android users who subscribed through Google Play must cancel through Google's system, not Fixd's website.

1. Open Google Play on your Android phone or go to play.google.com on a computer.
2. Tap your profile icon and select Manage subscriptions.
3. Find Fixd in your list of active subscriptions.
4. Tap Fixd and then tap Cancel subscription.
5. Follow Google's prompts to confirm.

Google Play sends a confirmation email within hours. Access to premium features ends on your next billing date.

What you need to check before cancelling

Rushing through cancellation can leave you vulnerable to charges or data loss. Stopee recommends you take these precautions before you hit that cancel button.

Gather your billing and account information

Open your Fixd account and note the following details in a document or take clear screenshots:

• Your current plan name (Premium or Complete Car Care).
• Your billing date (the date your next charge is due).
• Your payment method (credit card, Apple, or Google Play).
• Your account email address.
• Any trial end date if you are still in a free trial period.

These details help you verify the cancellation later and serve as proof if you need to dispute a charge with your bank or the DTI.

Export your car diagnostic data

Fixd stores your vehicle's diagnostic history, error codes, and repair recommendations in the app. Once you cancel, Fixd says premium reports may no longer be available, and the company reserves the right to delete inactive account data under its retention policies. If you track your car's maintenance history or want to share diagnostic reports with a mechanic, take screenshots or export that data now.

Warning: Do not wait until after cancellation. Premium features lock immediately when the subscription ends, and recovering that data later is difficult.

Timeline and what to expect after cancellation

Understanding what happens after you cancel prevents confusion and unwanted charges.

Immediately after you cancel

You will see a confirmation message on the cancellation screen and receive an email confirmation within minutes. Your subscription status changes to "Cancelled" or "Inactive" in your account settings. Premium features may remain accessible for up to 24 hours as the system syncs, but they will be locked soon after.

Until the end of your billing period

If you cancel mid-cycle, Fixd does not refund the portion of your plan you did not use. You keep access to premium features until your current billing period ends (usually 30 or 365 days from your last charge, depending on your plan). This is standard in the subscription industry and is allowed under Philippine consumer law, provided you were told this upfront.

After your billing period ends

Once your current period expires, premium features become unavailable. The basic diagnostic scan still works because that is free, but you lose the Mechanic Hotline, Fix and Cost confirmations, Issue Forecast, and Vehicle History Report. Your diagnostic data remains in the app but is no longer updated or analyzed by premium algorithms.

If fixd charged you after cancellation

Sometimes a charge slips through due to a system delay or human error. If you see a charge in your bank statement after your cancellation date, contact Fixd support immediately at support@fixdapp.com or through the 24/7 phone and live chat lines listed on their contact page. Request a refund and provide your cancellation confirmation email. Most refunds process within 5 to 10 business days.

Pro tip: File a chargeback with your bank if Fixd does not refund you within 15 business days. Your bank can reverse the charge and investigate on your behalf.

How to request a refund if you were billed unfairly

Philippine consumer law allows you to request a refund if you cancelled in time but were still charged, or if you were charged during a free trial without your consent.

Refund timeline and what fixd owes you

Fixd processes refunds for charges that occurred after your cancellation date or charges made without authorisation. The company typically refunds within 5 to 10 business days, though bank processing can add another 3 to 5 days. Your bank should show the refund as a credit on your statement.

Fixd does not refund unused portions of paid plans that you cancel mid-cycle, unless there are special circumstances (for example, if Fixd makes cancellation unreasonably difficult, or if you cancel within the free trial period while the trial offer was active). Under the Consumer Act, however, you always have the right to cancel a trial before the paid tier kicks in.

How to request a refund directly from fixd

1. Log into your Fixd account and go to Account Settings.
2. Locate the Billing or Support section and look for Request a Refund or Report a Billing Issue.
3. Provide the charge date, amount, and a brief explanation (for example, "I cancelled on [date] but was charged on [date]").
4. Attach a screenshot of your cancellation confirmation email.
5. Submit the request and save the reference number.

Fixd's support team will review your request within 2 to 3 business days. If approved, they will issue a refund to your original payment method.

Refund request escalation at stopee

If Fixd denies your refund or does not respond within 10 business days, Stopee advises you to escalate the complaint to the DTI. The DTI can compel Fixd to refund you if the company violated consumer protection laws. Visit dti.gov.ph or file a complaint at your nearest DTI regional office in the Philippines.

Common mistakes to avoid when cancelling fixd

Many Philippine users stumble at predictable points in the cancellation process, and these mistakes often cost them additional charges or lost data. Learning what others got wrong helps you get it right.

Mistake 1: cancelling on the wrong platform

If you subscribed through Apple App Store or Google Play, cancelling on the Fixd website will not stop your billing. You must cancel on the platform where you subscribed. Many users log into fixdapp.com, find no visible subscription settings, then assume they have cancelled, only to be charged again. Stopee recommends you verify which platform processed your first payment by checking your bank statement for "Apple," "Google," or "Fixd," then cancel on that exact platform.

Mistake 2: not taking screenshots before cancelling

If a dispute arises, you need proof that you cancelled. Screenshots of your cancellation confirmation, your subscription settings page, and the confirmation email are your only evidence. Do not rely on memory or your bank statement alone. Save these images to your phone or computer the moment you see them.

Mistake 3: cancelling too close to your billing date

Fixd's billing system can process charges within a 48-hour window around your renewal date. If you cancel on the day your charge is due, you risk being charged twice. Stopee's rule: cancel at least five business days before your next billing date.

Mistake 4: ignoring a trial period activation

Some Fixd promotions include a free trial, often for 30 days. If you do not cancel before the trial ends, automatic billing begins. Check your account regularly during a trial to see the exact end date, and set a phone reminder three days before it expires so you do not forget to cancel.

Mistake 5: not exporting your diagnostic data

Your car's repair history, error codes, and maintenance records are stored in Fixd. Once you cancel, Fixd may delete inactive account data after 90 days or longer. If you plan to switch to a different diagnostic service or want to share your history with a mechanic, take screenshots or export the data before cancelling.

Pricing comparison and when cancellation makes sense

Understanding Fixd's cost relative to its benefits helps you decide whether cancellation is the right move for you.

When you should cancel fixd

Cancel Fixd if any of these apply to you:

• You no longer own the car the sensor was installed in.
• You use a different vehicle diagnostic tool or mechanic now.
• You forgot you had an active subscription and no longer need it.
• The premium features do not match your usage (for example, you rarely check the app or never use the Mechanic Hotline).
• You are on a tight budget and the $69.99 yearly or $2.99 daily cost is not justified by your driving habits.
• You experienced poor customer service or the app crashes frequently on your phone.

When you should keep fixd

Keep your Fixd subscription if:

• You own the OBD2 sensor and actively diagnose car issues before visiting a mechanic.
• You rely on the Mechanic Hotline to interpret error codes before paying for a mechanic visit.
• You use Issue Forecast to plan maintenance and avoid surprise repairs.
• Your vehicle is older and prone to check-engine-light warnings.
• You want to monitor fuel efficiency and track performance trends over time.

Checklist before and after cancelling fixd

Use this checklist to ensure you cancel Fixd correctly and protect yourself from unwanted charges or data loss.

Fixd cancellation address and how to contact support

If you need to escalate a cancellation dispute or request a refund, use these official Fixd contact details.

Fixd's u.S. headquarters address

Fixd, Inc.
75 5th Street NW, Suite 2120
Atlanta, Georgia 30308
USA

Fixd support contact methods

Fixd offers 24/7 support through three channels:

• Email: support@fixdapp.com (response typically within 24 to 48 hours)
• Live chat: Available on fixdapp.com during business hours and extended hours.
• Phone: Dial from the Philippines at the number listed on fixdapp.com's Contact Us page (international rates apply).

Pro tip: Email is the best option for your cancellation request because you have a written record. Start your email with "Cancellation Request" in the subject line and include your account email address, current plan name, and cancellation date requested.

If fixd's support does not help

File a complaint with the Department of Trade and Industry (DTI) at dti.gov.ph or visit your nearest DTI regional office. Provide the DTI with your cancellation request email, Fixd's response (or lack thereof), and your bank statement showing the disputed charge. The DTI investigates on your behalf at no cost to you.

Final summary and your path forward

Cancelling Fixd in the Philippines is straightforward if you know which platform to use, cancel before your billing date, and save proof of your cancellation. The Consumer Act of the Philippines protects your right to cancel subscriptions without penalty, and Fixd must honour that right or face DTI investigation.

Your next step depends on where you subscribed: if you used fixdapp.com directly, cancel on their website account settings. If you used Apple App Store, cancel through Apple. If you used Google Play, cancel through Google. In all cases, cancel at least five business days before your next billing date, take screenshots of your confirmation, and monitor your bank statement for 30 days to catch any errant charges.

Stopee has helped thousands of consumers cancel subscriptions they no longer need, and we have seen how quickly refunds and reversals happen when you take action with confidence and documentation. If Fixd refuses to honour your cancellation or refund request, escalate to the DTI immediately. You have consumer rights, and Stopee is here to help you understand and exercise them. Cancelling Fixd is your choice, and that choice is protected by law.