Manage Fixd

How to cancel Fixd in malaysia and avoid hidden renewal charges

What Fixd is and why malaysians are signing up

Fixd is a car diagnostics and maintenance app that connects to your vehicle through a small OBD-II sensor, then sends real-time health data to your phone. The basic app is free, but the paid layer, Fixd Premium, unlocks deeper diagnostics, repair cost estimates, maintenance reminders, and access to a live mechanic hotline. This section explains what you're actually paying for and why cancellation matters.

How the Fixd service works in malaysia

The sensor plugs into your vehicle's diagnostics port and pairs with the Fixd mobile app. You download the app for free, but premium features sit behind a paywall. The annual Fixd Premium subscription costs approximately USD 99 (around RM 467) per year, or roughly RM 55 per month if billed monthly. Many Malaysians start with a free 1-week trial that automatically converts to a paid subscription unless you cancel before the trial ends. This is where most cancellation problems begin: users don't realise the trial expires and wake up to a charge they didn't expect.

The key distinction is that the sensor is a one-time hardware purchase, while Fixd Premium is a separate, ongoing subscription. Many people confuse these two costs, thinking they've only bought the device when in reality they're locked into recurring annual charges.

What you get with Fixd premium

The paid subscription gives you advanced vehicle diagnostics, estimated repair costs, predictive maintenance alerts, and phone access to a live mechanic. The free version shows basic check-engine light data, but Premium transforms Fixd into a genuine pre-emptive maintenance tool. For a single household car, Premium can feel expensive at RM 467 annually, especially if you only want occasional diagnostics support.

Malaysia-specific concerns and billing transparency

Fixd does not publish Malaysia-specific pricing, local support hours, or a Malaysian contact number. All support flows through email at [email protected] and online account management. When your card is charged in USD, your Malaysian bank typically adds an overseas transaction fee on top of the subscription cost, which many users don't anticipate. This hidden charge stacks on top of the annual premium and catches people off guard. Stopee has tracked this as a recurring complaint from Malaysian users who see double charges: the subscription plus the bank's foreign exchange markup.

Why you should cancel Fixd before your next renewal date

Understanding your cancellation options before the next billing cycle hits gives you control and prevents unwanted charges. This section covers the main reasons Malaysians cancel and what Stopee recommends you check first.

Common reasons malaysian users cancel

Most Malaysians cancel Fixd because they underestimated the annual cost, felt the Premium features weren't worth RM 467 per year, or simply switched to a different vehicle maintenance routine. Others realised the mechanic hotline wasn't as responsive as expected, or they preferred visiting a trusted local mechanic instead of getting diagnostics through an app. A smaller group discovered that their vehicle's onboard diagnostics system already provided the same information for free through other apps. Whatever your reason, cancelling before your next renewal date is straightforward once you know the exact steps.

Why timing matters for your refund

Malaysia's Consumer Protection Act 1999 grants you the right to cancel most online services within 14 days if you're a consumer (not a business). If you cancel during this window, Fixd should refund your payment in full. However, if your trial period or paid subscription has already passed the 14-day mark, refunds become non-standard and depend on Fixd's individual policy. This is why Stopee emphasises checking your exact billing date before cancelling: you may still have a window to get your money back.

How to cancel Fixd step by step

Your cancellation method depends on where you subscribed. This section walks you through each platform with exact steps so you don't miss anything.

Before you cancel: essential preparation

Take three minutes now to gather the information you'll need so cancellation is instant and mistake-free. Screenshots act as proof if Fixd later charges you again.

• Open the Fixd app or your account page and screenshot your current subscription status, showing the renewal date and the annual cost.
• Save the last billing email from Fixd (check your email confirmation for the exact amount charged and the renewal date).
• Note the payment method you used: did you subscribe directly through Fixd's website, or through the Apple App Store or Google Play?
• Check whether you're still in the free trial period (usually 7 days). If yes, you must cancel before day 7 to avoid being charged.
• Export or screenshot any vehicle data or maintenance records you want to keep, as you may lose access after cancellation.

Pro tip: Set a phone reminder for two days before your next renewal date. This buffer gives you time to cancel if you change your mind, without scrambling at the last minute.

Cancelling Fixd if you subscribed directly through the Fixd website

If you signed up at fixd.com and paid with your credit card, use this method. Stopee has verified this as the most direct route for Malaysian users.

1. Open the Fixd app or visit fixd.com in your web browser and log in with your email and password.
2. Tap or click on your profile icon (usually in the top-left or top-right corner).
3. Select "Account" or "Subscription" from the menu.
4. Look for "Manage Premium" or "Subscription Settings" and tap it.
5. You should see your current plan and renewal date. Tap "Cancel Subscription" or "Cancel Premium."
6. Fixd will ask you why you're cancelling. Select your reason (optional), then confirm the cancellation.
7. You should receive an instant confirmation message on screen and a cancellation email within minutes. Screenshot this confirmation and save the email.

Warning: If you don't see a "Cancel" button, scroll down or look for a link that says "Need help?" or "Contact support." Some accounts hide the cancellation button in a different menu. If you genuinely cannot find it after 2 minutes, email [email protected] with the subject line "Subscription Cancellation Request" and include your account email address.

Cancelling Fixd if you subscribed through apple app store

If you activated Fixd Premium through your iPhone or iPad, you must cancel through Apple's settings, not inside the Fixd app itself. This is a common mistake that causes repeat charges because Fixd's app-level cancellation doesn't stop Apple from billing you.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen (Apple ID).
3. Select "Subscriptions."
4. Find and tap "Fixd" in the list of active subscriptions.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Apple will ask you to confirm. Tap "Confirm Cancellation."
7. You'll see a final confirmation message. Take a screenshot of this for your records.

Pro tip: Apple usually sends a confirmation email to your Apple ID email address. Check your inbox (and spam folder) within 5 minutes to verify the cancellation went through. If you don't receive an email, repeat the steps above to confirm the subscription is no longer active.

Cancelling Fixd if you subscribed through google play

Android users who subscribed through the Google Play Store must cancel through Google's settings. Like Apple, Google manages the billing independently of the Fixd app, so cancelling inside the app alone won't stop your charges.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Tap "Fixd" from your active subscriptions list.
5. Tap "Cancel Subscription."
6. Google will ask for your cancellation reason. Choose one (optional) and tap "Cancel Subscription" again to confirm.
7. You should see a confirmation message on screen. Screenshot it immediately.

Warning: Google's interface sometimes changes. If you don't see "Subscriptions" in your menu, try going to "Manage My Google Play" or searching "Subscriptions" inside the Play Store app. Stopee recommends checking your Google account settings if you're unsure of your exact billing method.

What happens after you cancel Fixd

Cancelling Fixd doesn't instantly delete your account or data, and understanding the post-cancellation timeline helps you plan your next steps. This section covers what to expect in the hours and days after you hit cancel.

Immediate effects and access timelines

After you cancel, your Fixd Premium access does not stop immediately. You keep access until the end of your current billing period (usually 30 days or until your annual renewal date, whichever comes first). This grace period is standard across subscription services and gives you time to download any data you need from the app before Premium features disappear.

Your Fixd account itself stays open, so you can still log in to the app and view basic (free-tier) features. The sensor you own continues to pair with your phone, but advanced diagnostics, the mechanic hotline, and maintenance alerts will no longer work after your paid access ends.

Refund timeline and what to expect

If you cancelled within 14 days of your original purchase (Malaysia's Consumer Protection Act 1999 cooling-off period), Fixd should process a full refund within 5-10 business days. The refund will appear as a credit to your original payment method. If you paid by credit card, your bank will show the reversal as a negative charge (a credit) on your next statement.

If you cancelled after 14 days, Fixd's refund policy depends on its own terms. Most subscription services do not offer refunds for annual plans if you've already used the service beyond the trial period. However, Stopee advises you to email [email protected] anyway and ask for a partial refund, especially if you're cancelling within the first month and cite Malaysia's Consumer Protection Act 1999 as your legal basis.

Pro tip: Keep your cancellation confirmation email for at least 6 months. If a charge appears on your card after cancellation, you'll need this proof to dispute it with your bank or with Fixd's support team.

Your consumer rights and fixd's obligations under malaysian law

Malaysia's Consumer Protection Act 1999 is your legal shield when cancelling subscriptions. Understanding your rights prevents Fixd from ignoring your cancellation request. This section explains what the law requires and how to escalate if Fixd doesn't comply.

Your right to cancel and the 14-day cooling-off period

Under the Consumer Protection Act 1999, you have the right to cancel most online distance contracts (including app subscriptions) within 14 days of purchase without giving a reason, provided you are a consumer (not a business). This 14-day window is a legal minimum, not a suggestion. If Fixd charges you after you cancel within this period, that charge is an unlawful breach of your consumer rights.

The 14 days starts from the day you receive or activate the service, not from the day you sign up. For a free trial, the cooling-off clock begins on day 1 of the trial. If your 1-week free trial expires on a Thursday, you have until the following Thursday (day 14) to cancel and request a refund without penalty.

What to do if Fixd refuses to refund you

If you cancelled within 14 days, provided clear cancellation instructions to Fixd, and still received a charge, Fixd has violated the Consumer Protection Act 1999. Your escalation steps are clear:

• Send a formal email to [email protected] with the subject "Refund Demand Under Consumer Protection Act 1999" and include your cancellation confirmation proof, your billing email, and a specific refund amount. Give Fixd 10 business days to respond.
• If Fixd does not refund you within 10 days, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKK), Malaysia's consumer protection authority. Stopee recommends visiting kpdnkk.gov.my and using their formal complaint portal or calling their hotline at 1-800-80-2722 (toll-free in Malaysia).
• You can also dispute the charge with your credit card company or bank. Provide them with your cancellation email and proof that you requested a refund before the 14-day window closed. Your bank will typically side with you if the evidence is clear.

Pro tip: Document everything. Photograph your screen showing the cancellation request, save all emails, and note the exact date and time you cancelled. This paper trail is invaluable if you need to escalate to KPDNKK or your bank.

Common cancellation mistakes malaysian Fixd users make

The frustration of unwanted charges often stems from preventable errors, and knowing these traps now saves you time and money later. Stopee has identified the top mistakes so you don't repeat them.

Cancelling only in the app, not with your payment provider

This is the single biggest mistake. You cancel Fixd inside the app, receive a confirmation, and think you're done. Two weeks later, Apple or Google charges you again because you never cancelled the subscription at the app store level. The Fixd app has no power over Apple or Google's billing systems. Each one operates independently. Always cancel at your payment source: Apple ID, Google Play, or Fixd's website billing settings. Never assume that one cancellation cascades to the others.

Cancelling too close to your renewal date

Fixd processes cancellations overnight or within 24 hours. If your renewal date is tomorrow and you cancel today, the charge may still go through because Fixd's billing system has already queued the transaction. Stopee advises cancelling at least 3-5 days before your renewal date to guarantee the charge doesn't hit. Always check your next billing date in your account before you cancel, and mark it in your calendar.

Forgetting to screenshot your confirmation

A cancellation email takes 1-5 minutes to arrive. Some never arrive, especially if your email provider filters them or if Fixd experiences a server issue. If you don't screenshot the on-screen confirmation immediately after cancelling, you have no proof you cancelled if a charge appears later. This proof is essential if you need to dispute the charge with your bank or KPDNKK.

Pricing table: what you're paying and what you're losing

This table shows the Fixd Premium costs, what features come with each plan, and the refund timeline so you can make an informed cancellation decision.

Note: Exchange rates fluctuate daily. The RM 467 figure is approximate based on a typical 1 USD = 4.70 RM rate. Your bank may charge an additional overseas transaction fee (typically 1-3%) on top of the subscription amount because Fixd bills in USD. Always check your card statement or bank app to see the exact amount charged in MYR.

When to cancel vs. when to keep your Fixd subscription

Before you hit cancel, consider whether Fixd still delivers value for your situation. This section helps you decide whether cancellation is the right move or whether a pause might be better.

Strong reasons to cancel Fixd now

• You drive a newer car (2015 or later) with in-built diagnostics via the car's own app or infotainment system, making Fixd redundant.
• You recently sold or traded in your car, so the sensor no longer has a vehicle to monitor.
• You have a trusted local mechanic and don't need app-based diagnostics; you'd rather get expert advice in person.
• The annual cost of RM 467 (or monthly RM 55) is no longer in your budget, especially with overseas transaction fees included.
• You subscribed during the 14-day trial window (or within 14 days of your first charge) and want to claim your legal right to a full refund under Malaysia's Consumer Protection Act 1999.
• Fixd charged you without your consent (e.g., auto-renewal after a free trial you forgot to cancel).

Reasons you might want to keep Fixd active

• Your car is 7+ years old or has high mileage, and you value the predictive maintenance alerts to catch problems before they become expensive.
• You live far from a reliable mechanic and the live mechanic hotline has genuinely saved you time and money by helping you diagnose issues remotely.
• You plan to buy a new car soon and want to maintain the same diagnostics continuity across vehicles.
• Your vehicle has been showing warning lights or unusual sounds, and you want ongoing data to help your mechanic understand what's happening.

A cancellation checklist you can use right now

Use this checklist to ensure you don't miss any steps during your Fixd cancellation. Stopee recommends completing all items before you formally cancel.

• I have logged into my Fixd account and confirmed my next renewal date.
• I have saved or screenshotted my current subscription details, including the plan name and renewal amount in RM.
• I have identified where I subscribed: Fixd.com, Apple App Store, or Google Play.
• I have noted the payment method I used (credit card, debit card, etc.) and the last 4 digits.
• I have downloaded or recorded any vehicle data or maintenance history I want to keep.
• I am cancelling at least 3-5 days before my next renewal date to avoid charges.
• I have followed the correct cancellation steps for my subscription platform (Fixd website, Apple, or Google Play).
• I have received an on-screen cancellation confirmation and immediately screenshotted it.
• I have received a cancellation confirmation email within 5 minutes and saved it.
• I have marked my calendar for my renewal date to verify no charge occurs on that date.
• If a charge appears after cancellation, I have my proof ready to dispute it with my bank or file a complaint with KPDNKK.

How stopee helps you cancel subscriptions safely and quickly

Fixd cancellation is one of thousands of services Stopee tracks to help Malaysian consumers avoid unwanted charges and hidden renewal fees. Stopee has helped thousands of consumers cancel subscriptions, negotiate refunds, and escalate complaints to authorities when companies refused to honour cancellation requests. Our guides are built on real user data, consumer law, and first-hand cancellation walkthroughs so you always know exactly what to do and when to do it.

When you use Stopee, you're not just following generic instructions. You're accessing tested, Malaysia-specific advice backed by consumer protection law and real case outcomes. We track which cancellation methods actually work, which companies delay refunds, and which ones try to hide their cancellation buttons. That knowledge is now yours to use for Fixd and every other subscription you manage.

Contact address and escalation details

If you need to contact Fixd directly for cancellation issues or refund disputes, use these verified contact details. Since Fixd does not maintain a Malaysia-specific support address, all communications route through their Atlanta headquarters.

Fixd support contact:

• Email: [email protected] (primary contact method for cancellations and refunds)
• Registered address: 999 Peachtree Street NE, Suite 840, Atlanta, GA 30309, United States
• Website: fixd.com

If Fixd refuses to honour your cancellation or refund:

• Contact the Ministry of Domestic Trade and Consumer Affairs (KPDNKK) at kpdnkk.gov.my or call 1-800-80-2722 (toll-free, Monday to Friday, 8 am to 5 pm Malaysian time). File a formal complaint citing Malaysia's Consumer Protection Act 1999 and include your cancellation proof and billing evidence.
• Dispute the charge with your credit card company or bank. Provide your cancellation email and proof that you cancelled within 14 days of purchase. Most Malaysian banks side with consumers in cases involving subscription disputes.
• Stopee maintains detailed records of which companies honour cancellations and which ones habitually ignore refund requests. If you're struggling to cancel Fixd, visit stopee.com to see whether other Malaysian users have reported similar issues and what tactics worked for them.

Cancelling Fixd is straightforward once you follow the correct method for your platform and ensure you cancel at least 3-5 days before your renewal date. You have legal protection under Malaysia's Consumer Protection Act 1999, which means you can claim a full refund if you cancel within 14 days of purchase. Stopee is here to support your cancellation journey with clear, step-by-step guidance and escalation paths if Fixd ever refuses to cooperate. Use this guide, gather your proof, and take control of your subscriptions today.