Manage Fixd

How to cancel FIXD in new zealand and protect your money

What FIXD is and why you might want to cancel

FIXD is an automotive diagnostic app paired with a small OBD-II sensor that plugs into your vehicle's diagnostic port. The sensor reads fault codes from your engine and displays them in plain language through the FIXD mobile app, so you understand what's wrong without visiting a mechanic first.

The basic FIXD app experience is free when you own the sensor. However, FIXD also offers a paid Premium subscription tier that unlocks features like Issue Forecast, Emissions Pre-Check, a Mechanic Hotline, and Vehicle History reports. If you have decided that Premium is not worth the cost, or you simply no longer need the service, cancelling is straightforward - but only if you know the right steps. At Stopee, we help thousands of New Zealand consumers navigate cancellations like this one every month, and we want to make sure you keep your money safe.

How FIXD works

The FIXD sensor remains permanently plugged into your vehicle's OBD-II port (usually located beneath the steering wheel). The sensor wirelessly connects to your phone via Bluetooth and syncs diagnostic data to the FIXD app. The free tier shows you engine and emissions warnings; the Premium tier adds forecasting, maintenance alerts, and access to a mechanic support hotline.

Why new zealand consumers cancel FIXD

You may cancel because your subscription fees (often charged annually) feel too high, you prefer to handle vehicle diagnostics another way, or you simply do not need Premium features anymore. Stopee has found that many users cancel after realizing the free app covers their actual needs. Whatever your reason, you deserve a smooth, hassle-free cancellation process.

Your consumer rights under new zealand law

As a consumer in New Zealand, you are protected by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. These laws give you important rights when cancelling a subscription service.

Consumer guarantees act protections

Under the Consumer Guarantees Act, FIXD must supply services with due care and skill, and the service must be fit for purpose. If Premium features do not work as advertised, or if the service is not delivered to a reasonable standard, you have grounds to ask for a refund or cancellation without penalty. Additionally, if FIXD uses misleading marketing or hides cancellation options, the Fair Trading Act gives you leverage to challenge the charge.

Your right to cancel and refund timelines

You have the right to cancel any subscription. However, refund eligibility depends on timing and which payment platform you used. If you cancel within 30 days of your first Premium charge (direct purchase from FIXD), you can request a refund under FIXD's stated policy. If you subscribed through Apple App Store or Google Play, each platform has its own refund rules, and FIXD cannot override those decisions. Stopee recommends acting within 14 days if you want to maximize your refund chances, as store platforms are more generous early in the subscription window.

Cancellation methods: choose your path

Your cancellation method depends on where you purchased the subscription - directly from FIXD, through Apple, or through Google Play. Each path is different, and using the wrong one wastes time.

Direct cancellation via the FIXD website or app

If you purchased your FIXD Premium subscription directly from FIXD (not through an app store), you cancel via the FIXD Help Center website.

1. Visit the FIXD Help Center in your web browser.
   • You can also open the FIXD app and tap the menu (usually three horizontal lines) to find a "Help" or "Support" link.
2. Search for "cancel subscription" or "manage subscription" in the Help Center search bar.
   • FIXD's help articles walk you through the exact cancellation steps within your account dashboard.
3. Follow the on-screen instructions to access your subscription settings and select "Cancel Subscription."
   • You will be asked to confirm. Warning: once you confirm, future charges stop immediately, but you will lose access to Premium features at the end of your current billing cycle.
4. Take a screenshot of the cancellation confirmation page as proof.
   • Keep this image for your records. Stopee recommends storing it in a dedicated folder for subscription cancellations, in case FIXD later charges you by mistake.

Cancellation via apple app store (iPhone or iPad)

If you subscribed to FIXD Premium through Apple's in-app purchase system, you cannot cancel through the FIXD website. You must cancel within Apple's settings. Apple manages the billing, and only Apple can stop the charge.

1. Open the Settings app on your iPhone or iPad.
   • Do not open the FIXD app itself; Apple Settings is your only path.
2. Tap your Apple ID banner at the top (usually showing your name or email).
   • If you do not see your Apple ID at the top, scroll up.
3. Select Subscriptions.
   • You will see a list of all active subscriptions linked to your Apple ID.
4. Find FIXD in the list and tap it.
   • If FIXD does not appear, the subscription may have already ended or you may have purchased it under a different Apple ID.
5. Tap Cancel Subscription.
   • Apple may offer you a discounted renewal to keep you subscribed. You can ignore this and proceed with cancellation.
6. Confirm your cancellation when prompted.
   • Pro tip: Apple will send you a cancellation email within minutes. Save that email - it proves the date you cancelled, which is crucial if you later dispute a charge with your bank.

Cancellation via google play store (Android)

If you subscribed to FIXD Premium through Google Play on an Android device, Google manages your billing and you must cancel through Google Play. FIXD cannot cancel your Google-managed subscription for you.

1. Open the Google Play Store app on your Android device.
   • Do not cancel through the FIXD app; Google Play is the only way to stop the charge.
2. Tap the Menu icon (three horizontal lines in the top left or top right, depending on your device).
   • Scroll down if you do not see "Subscriptions" in the main menu.
3. Select Subscriptions.
   • You will see all subscriptions tied to your Google account.
4. Tap FIXD.
   • If FIXD does not appear, it may have been purchased under a different Google account or the subscription has already ended.
5. Select Cancel subscription (or similar wording).
   • Google may ask why you are cancelling; you can skip this step or provide feedback.
6. Confirm the cancellation by tapping Yes.
   • Pro tip: Google Play sends a confirmation email. Keep it as proof of cancellation in case Google charges you again by mistake.

What happens after you cancel FIXD

Once you cancel, your situation depends on whether you purchased directly from FIXD or through an app store. Knowing what to expect helps you avoid surprises.

Billing and renewals stop

After cancellation, FIXD (or Apple, or Google) will not charge you again. Your next renewal does not occur. If you were on an annual plan and cancelled mid-year, you keep Premium access until your subscription end date; you just will not be billed next year.

Your app access and features

When your subscription ends, you lose Premium features like Issue Forecast, Emissions Pre-Check, Mechanic Hotline access, and Vehicle History. You retain the free FIXD app experience: the sensor still plugs in, reads fault codes, and displays basic engine and emissions diagnostics. The core value of FIXD - understanding your warning lights - remains available forever as long as you keep the sensor.

Your account and data stay intact

Cancelling your subscription does not delete your FIXD account or diagnostic history. You can log back in anytime and see all past vehicle diagnostics. If you change your mind and re-subscribe to Premium later, your account is still there. Stopee recommends keeping your login credentials safe in case you want to access your account history in the future.

Will you get a refund from FIXD?

Refund eligibility is strict and depends on timing, which payment method you used, and whether you are requesting a refund for the subscription or the sensor hardware.

FIXD premium subscription refunds (direct purchases only)

If you purchased FIXD Premium directly from FIXD (not through Apple or Google), you can request a refund under these conditions:

• You must cancel within 30 days of your initial charge. This applies to your first Premium subscription only; annual renewals beyond year one are non-refundable under FIXD's policy.
• You must submit your refund request through the FIXD Help Center after you cancel. Cancelling alone does not trigger a refund; you must ask for one.
• If a refund is approved, FIXD may revoke your Premium access immediately, even if your subscription end date has not arrived. You will revert to free app features only.

FIXD sensor hardware returns

If you want to return the physical FIXD sensor device, you have 30 days from delivery. The sensor must be in good condition (no physical damage, still functional). FIXD will provide a return shipping label if you request it within the 30-day window. You get a full refund for the sensor hardware. Note: this is separate from the subscription refund. You can keep the subscription and return the device, or vice versa.

Apple app store refund requests

If you subscribed through Apple, Apple handles all refunds independently. FIXD cannot process your refund; only Apple can. You request a refund directly from Apple through your account settings. Apple is generally generous with refunds within 14 days of purchase for any reason, but refund windows narrow after that. Visit Apple's refund page to submit your request.

Google play refund requests

Like Apple, Google Play manages all subscription refunds independently from FIXD. After you cancel your Google Play subscription, contact Google Play support directly to request a refund if you believe you are eligible. Google typically allows refunds within 48 hours of purchase; beyond that, refunds are discretionary. See Google Play's refund guidance.

Pricing and refund comparison table

Common mistakes people make when cancelling FIXD

Cancelling a subscription feels simple, but small mistakes cost you money and time. We have seen these traps catch people over and over.

Mistake 1: cancelling in the wrong place

The biggest error is cancelling through the FIXD app or website when your subscription is actually managed by Apple or Google. You think you cancelled, but your bank keeps charging you. Always check which platform owns your subscription first. Open your bank statement and see which entity charged you: "FIXD Inc," "Apple," or "Google." That tells you where to cancel. If you are unsure, contact your bank and ask - they can confirm the merchant name in seconds.

Mistake 2: not requesting a refund after cancellation

Many people assume that cancelling automatically triggers a refund. It does not. Cancellation stops future charges; refunds are a separate request. If you cancelled a direct FIXD subscription within 30 days and want your money back, you must log into the FIXD Help Center and explicitly ask for a refund. Stopee has helped consumers recover hundreds of dollars simply by reminding them to file this separate refund request.

Mistake 3: losing your proof of cancellation

Always screenshot or save the cancellation confirmation page. If FIXD (or Apple, or Google) charges you again after you cancelled, your proof is essential. Without it, disputing the charge with your bank takes longer and may fail. Save your confirmation email and screenshot in a folder titled "Subscription Cancellations" on your device or cloud storage.

Mistake 4: missing the refund window

Direct FIXD refunds expire 30 days from charge. Apple refunds are most generous within 14 days. If you wait 45 days thinking you have time, you lose your refund right. Act within 2 weeks if you want a refund - do not assume you have a full month.

Common reasons consumers cancel and what stopee recommends

Understanding why people cancel helps you decide if cancellation is right for you, or if there is an alternative solution.

Reason 1: premium features feel too expensive

FIXD Premium costs around NZD $90-120 per year (USD pricing converted). If you only use the free features, the cost is unjustifiable. Solution: cancel. The free app still reads fault codes. You do not lose core functionality. Stopee recommends cancelling if you have not used the Mechanic Hotline or Issue Forecast in the past 3 months.

Reason 2: you prefer a different diagnostic tool

Other automotive apps offer similar fault code reading for free or cheaper. If you have found an alternative that suits you better, cancel FIXD without guilt. Stopee tracked this trend and found that many New Zealand users prefer local mechanic relationships over app-based diagnostics anyway.

Reason 3: you sold or no longer own the vehicle

The FIXD sensor is tied to one vehicle. If you sold your car or no longer need diagnostics, cancel immediately. You can request a refund on the sensor hardware if you return it within 30 days and have not used it extensively. Stopee recommends shipping it back rather than throwing it away - a refund is worth the postage.

Steps to take before cancelling: the checklist

Before you hit cancel, run through this quick checklist to avoid regrets and protect your refund eligibility.

• Check your current billing date. Open your bank statement and find the most recent FIXD charge. Note the exact date. You have 30 days from that date to request a refund if you purchased directly from FIXD.
• Confirm which platform charged you: FIXD, Apple, or Google Play. Look at your bank or credit card statement. The merchant name tells you where to cancel.
• Export or screenshot your FIXD diagnostic history if you want to keep it. After cancellation, you can still log in and view it, but it is wise to save it locally first.
• Decide whether you want a refund. If you are within the refund window (30 days for FIXD direct, 14 days for Apple, 48 hours for Google), decide now if you will request one. Waiting wastes your window.
• Clear your calendar. Set a phone reminder for 2 days after you cancel to check that no charge appears. If a charge does appear, contact your bank immediately with your cancellation proof.

Contact information and escalation for new zealand consumers

FIXD does not list a New Zealand postal address for cancellations. The only public physical address is their US office in Atlanta, Georgia. However, you have options if cancellation or refund disputes arise.

FIXD support contact method

Contact FIXD through their Help Center website at fixdhelp.zendesk.com. You can submit a support ticket explaining your cancellation or refund issue. Response times vary, but expect 2-5 business days. Include your account email, the date of your charge, and a screenshot of your bank statement showing the charge. This documentation strengthens your case if you need to escalate.

New zealand consumer protection escalation

If FIXD refuses to cancel or refund you, or if they charge you after cancellation, you can escalate to the Consumer Protection Authority in New Zealand. The Fair Trading Act 1986 and Consumer Guarantees Act 1993 protect you against misleading conduct and unfair contract terms. You can also file a complaint with your bank; banks are required to investigate unauthorized charges within 20 business days. Stopee recommends documenting every email and screenshot before escalating - authorities and banks want evidence.

Chargeback and bank dispute options

If FIXD charges you after you cancelled, or if a refund is wrongfully denied, contact your bank or credit card company and request a chargeback dispute. Provide your cancellation proof (confirmation page, email, or screenshot). Your bank will investigate and, in most cases, reverse the charge if your evidence is clear. This process takes 10-20 business days but often succeeds. Stopee has guided hundreds of New Zealand consumers through this path, and success rates are high when proof is strong.

Key takeaway: you are in control

Cancelling FIXD is simple once you know the right channel - FIXD direct, Apple, or Google Play - and you act fast on refunds. Your subscription belongs to you, and you have the power to end it anytime. Stopee has helped thousands of New Zealand consumers cancel subscriptions like FIXD and recover money they thought was lost. Follow this guide step by step, keep your proof of cancellation, and you will avoid the traps that catch most people.

If you are unsure about which platform owns your subscription or you need help requesting a refund, Stopee is here to guide you. Visit Stopee.com to learn how we help consumers take control of their subscriptions and protect their money. Your cancellation, and your refund, matters to us.