Manage Fixd

How to cancel your fixd subscription in nigeria and get your money back

What fixd is and why you might want to cancel

Fixd is a vehicle diagnostic app and hardware system that reads fault codes from your car's engine, explains what's wrong, and guides you through maintenance decisions. The service combines a mobile app (available free or paid) with an optional physical sensor that plugs into your vehicle's OBD-II port.

You may choose to cancel for several reasons: you've solved your car's problem, you prefer a local mechanic, the subscription no longer fits your budget, or you found a cheaper alternative. Whatever your reason, Stopee is here to walk you through the exact steps, protect your rights, and ensure you understand every charge before you cancel.

Free and paid tiers explained

Fixd offers a basic free tier that delivers limited diagnostic reads. The paid FIXD Premium subscription unlocks advanced features, detailed trouble code explanations, and ongoing maintenance alerts. The physical sensor hardware is purchased separately and is not part of the subscription.

If you subscribed through Apple App Store or Google Play, your subscription is managed by those platforms, not by Fixd directly. This distinction matters when you cancel, and Stopee will show you exactly where to go.

Why cancellation can feel complicated

Many users struggle to cancel Fixd because the company offers multiple purchase paths: direct website subscriptions, app store subscriptions, and hardware purchases. Each path has its own cancellation process and refund rules. Stopee specializes in untangling these situations so you don't waste time or lose money.

Your consumer rights under nigerian law

Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2019 protects you when you cancel digital services.

Distance selling and cooling-off rights

Under the FCCPA, you have the right to cancel any distance contract (including online subscriptions) within 14 days without penalty or cost, provided you have not fully consumed the service. This "cooling-off period" applies to Fixd Premium subscriptions purchased in Nigeria.

To claim this right, you must notify Fixd in writing within 14 days of purchase. Send your cancellation request to support@fixd.com.ng with your account email, full name, and order date. Fixd must then refund your money within 14 days of receiving your request.

Merchant responsibility for clarity

The FCCPA requires that merchants (including Fixd) clearly disclose all charges, subscription terms, and cancellation procedures before you pay. If Fixd failed to make these terms transparent, you may have grounds to dispute the charge with your bank or payment provider, regardless of timing.

Keep screenshots of any misleading language, hidden auto-renewal terms, or unclear cancellation options. Stopee advises saving these as evidence for any dispute escalation.

Rights when app stores handle billing

If you subscribed through Apple App Store or Google Play, those platforms are your merchant of record, not Fixd. Both Apple and Google are bound by Nigerian consumer law and their own refund policies. You can request refunds directly from them within 48 hours of purchase, and Apple or Google must process your claim within 14 days.

How to cancel your fixd subscription by method

Your cancellation path depends on where and how you purchased your subscription. Stopee recommends identifying your purchase method first, then following the exact steps below.

Cancel a direct fixd website subscription

If you signed up for FIXD Premium on fixd.com.ng or subscribed directly through Fixd's website, follow these steps.

1. Visit fixd.com.ng and sign in with your email address and password.
   • If you have forgotten your password, tap "Forgot Password" and check your email for a reset link.
2. Navigate to your account settings or subscription dashboard.
   • Look for a menu item labeled "Subscriptions," "Billing," or "Account."
3. Locate your active FIXD Premium subscription in the list.
   • The page will show your billing date, next renewal date, and subscription status.
4. Click the button labeled "Cancel Subscription" or "Manage Subscription."
   • Fixd may ask why you are cancelling; you can skip this or provide feedback.
5. Confirm your cancellation by clicking "Yes, cancel my subscription" or similar wording.
   • You will receive a confirmation email at your registered address within minutes.
6. Save this confirmation email as proof of cancellation.
   • Stopee recommends taking a screenshot of the confirmation page as well.

Pro tip: Once you cancel via the website, future charges stop immediately. However, you retain access to premium features until the end of your current billing period. After that date, premium features lock automatically.

Cancel an apple app store subscription

If you subscribed to FIXD Premium through your iPhone, iPad, or Mac, Apple handles your billing, not Fixd. You must cancel through Apple's system.

1. On your iPhone or iPad, open the Settings app.
   • On a Mac, open System Settings.
2. Tap your name at the top of the screen (your Apple ID profile).
   • On Mac, tap "General," then your Apple ID in the left sidebar.
3. Tap "Subscriptions" or "Media and Purchases."
   • Look for "Subscriptions" in the menu list.
4. Find "FIXD" or "FIXD Premium" in your active subscriptions list.
   • The page displays all your active app subscriptions and their renewal dates.
5. Tap the FIXD subscription and then tap "Cancel Subscription."
   • Apple will ask you to confirm; tap "Confirm" or "Yes, cancel."
6. Request a refund by tapping "Request a Refund" on the same screen.
   • Apple allows refund requests within 48 hours of purchase or up to 14 days if you file a dispute with your bank.

Warning: Fixd cannot issue refunds for Apple-managed subscriptions. You must request refunds directly from Apple. Stopee advises keeping your Apple ID receipt email and the cancellation confirmation for evidence.

Cancel a google play subscription

If you subscribed on an Android device through Google Play, Google is your billing partner. Cancel through the Google Play Store app or website.

1. On your Android phone or tablet, open the Google Play Store app.
   • Alternatively, visit play.google.com in your web browser on any device.
2. Tap your profile icon in the top-right corner.
   • On the web, click the same profile icon.
3. Select "Manage subscriptions" or "Payments and subscriptions."
   • Look for a menu item related to subscriptions or billing.
4. Find "FIXD Premium" in your active subscriptions.
   • The list shows your billing date and renewal date.
5. Tap the FIXD subscription and then tap "Cancel subscription."
   • Google will ask why you are cancelling; you can provide feedback or skip.
6. Confirm the cancellation by tapping "Yes" or "Confirm."
   • You will receive a confirmation email from Google Play Support.

Pro tip: Google allows refund requests within 48 hours of charge. If you miss this window but believe the charge was unfair, you can dispute it with Google Play Support up to 14 days after purchase. Stopee recommends keeping your Google Play receipt for evidence.

Cancel and return fixd hardware

If you purchased a FIXD Sensor (the physical device), you can return it for a refund within 30 days of delivery, provided you have obtained a Return Merchandise Authorization (RMA) number first.

1. Check your email for the delivery confirmation and note the delivery date.
   • Your return window opens on delivery day and closes 30 days later.
2. Visit fixdapp.com/returns-warranty or contact support@fixd.com.ng to request an RMA.
   • Provide your order number, account email, and reason for return.
3. Fixd will email you an RMA number and return shipping instructions.
   • Keep this number visible on your return package.
4. Pack the sensor in its original box with all accessories, in good working condition.
   • Inspect it for damage, dirt, or signs of misuse before packing.
5. Ship the package to the address Fixd provides, using the RMA number as your tracking reference.
   • Stopee recommends using a courier service that offers tracking (DHL, FedEx, etc.).
6. Once Fixd receives and inspects your return, they will process your refund within 14 business days.
   • The refund will appear in your original payment account.

Warning: Shipping costs, import duties, and taxes are typically non-refundable. If your sensor was purchased at a discounted price or marked "final sale," Fixd may refuse the return or reduce the refund amount. Always clarify return eligibility before sending hardware back.

Fixd pricing and billing cycles in nigeria

Understanding Fixd's pricing structure helps you estimate refund amounts and spot unauthorized charges. Stopee has summarized the main plans below.

Prices vary depending on whether you buy directly from Fixd, through Apple, or through Google Play. Stopee recommends checking the app or website before you purchase to see the exact price in Nigerian Naira that will be charged to your account.

How billing works after cancellation

When you cancel a FIXD Premium subscription via the website, Fixd stops charging you immediately. You keep premium access until the end of your current billing period, then features lock automatically.

If you cancel an Apple or Google subscription, the platform stops billing you on the next renewal date. However, you may lose premium access immediately (Apple) or retain access until period end (Google), depending on each platform's policy.

What happens to your account and data after cancellation

Cancelling your Fixd subscription does not delete your account or erase your vehicle history.

Account access and premium features

Your account remains active and accessible. You can still log in, view your diagnostic history, and receive basic diagnostic reads through the free tier. However, premium features such as detailed trouble code explanations, maintenance alerts, and advanced diagnostics become unavailable.

If you have a FIXD Sensor connected to your vehicle, basic readings may continue if your account has free-tier access. The app's functionality depends on whether you have the physical sensor paired and which tier you are using.

Data retention and privacy

Fixd retains your account data even after cancellation. This includes your vehicle history, diagnostic logs, and personal information. If you want Fixd to delete your data entirely, you must request account deletion separately via support@fixd.com.ng. Such requests may take 30 days to process under Nigerian data protection standards.

Will you receive a refund?

Fixd's refund eligibility depends on your purchase method, subscription type, and how long you have had the service.

Subscription refunds from fixd directly

Fixd offers refunds for FIXD Premium subscriptions purchased directly from their website only within 30 days of the initial charge. Additionally, refunds are available only for the first year of subscription; renewals beyond year one are non-refundable.

To claim a refund, email support@fixd.com.ng within 30 days of your purchase date. Include your account email, order date, and a brief explanation. Fixd will process your request within 14 business days and return funds to your original payment method.

Pro tip: If you purchased via Apple App Store or Google Play, Fixd cannot issue refunds directly. You must request refunds from Apple or Google instead, and Stopee recommends doing so within 48 hours of purchase for the fastest approval.

Hardware refunds

The FIXD Sensor hardware is refundable if returned within 30 days of delivery in good, working condition with original packaging. Obtain an RMA number from support@fixd.com.ng, then ship the device back. Fixd will refund your payment within 14 business days of receipt and inspection.

Shipping costs to return the device and any applicable import duties or taxes are non-refundable. If the sensor shows signs of damage, water damage, or heavy use, Fixd may refuse the return or deduct a restocking fee.

Cooling-off rights for purchases within 14 days

Under Nigerian FCCPA law, you can cancel any digital subscription within 14 days of purchase without penalty. This right overrides Fixd's standard 30-day refund window. Simply email support@fixd.com.ng with your cancellation request, order date, and account email within 14 days, and Fixd must refund you within 14 days of your request.

Stopee reminds you that this 14-day cooling-off right is separate from Fixd's refund policy and takes precedence if invoked. Use this lever if you purchased more than 30 days ago but within 14 days of recognizing the charge.

Common mistakes when cancelling fixd

Cancellation missteps can delay your refund or leave you still being charged. Stopee has seen these errors repeatedly and wants you to avoid them.

Confusing where your subscription is managed

Many users sign up through the Fixd app on their phone without realizing Apple or Google is handling billing. They then try to cancel on the Fixd website and wonder why charges continue. Always identify your original purchase platform first: check your email receipt or your device settings under subscriptions. Stopee recommends checking all three places (Fixd website, Apple, Google) if you are unsure where you signed up.

Cancelling but not requesting a refund

Cancelling your subscription stops future charges but does not automatically refund past payments. You must request a refund separately and within the eligible window (30 days for Fixd, 48 hours for Apple/Google, or 14 days under consumer law). If you only cancel without requesting a refund, Fixd keeps your money.

Once you cancel, immediately follow up with a refund request. Include your order date, account email, and reason. Stopee advises sending this as a separate email to support@fixd.com.ng with "Refund Request" in the subject line to ensure it is routed correctly.

Missing the 30-day hardware return window

The FIXD Sensor return period is strictly 30 days from delivery. If you wait 31 days or longer, Fixd will reject your return. Mark the delivery date on your calendar and initiate your return request within 25 days to leave a safety margin. Stopee recommends requesting your RMA number as soon as you decide to return the device, not after 29 days have passed.

Not keeping proof of cancellation

If Fixd disputes your cancellation claim or a dispute arises with your bank, you will need documentation: screenshots of the cancellation page, confirmation emails, and your RMA number (for hardware). Stopee advises taking screenshots of every confirmation message and saving all emails from Fixd support. These become crucial evidence if you need to escalate a dispute.

Checklist for cancelling your fixd subscription

Use this checklist to ensure you complete every step and avoid refund delays.

• Identify where you purchased your subscription (Fixd website, Apple, Google).
• Verify the purchase date and the amount charged.
• Determine if you are within 30 days of purchase (Fixd) or 48 hours (Apple/Google).
• Log in to your account on the correct platform and locate your subscription.
• Cancel the subscription using the exact steps outlined above for your platform.
• Take a screenshot of the cancellation confirmation page.
• Save the confirmation email from Fixd, Apple, or Google.
• If eligible, submit a refund request within 30 days with your order details.
• For hardware returns, request your RMA number and track your package.
• Verify the refund in your bank account or payment app within 14 business days.
• If a refund does not appear, contact support@fixd.com.ng with your proof of cancellation.

How to reach fixd support in nigeria

If your cancellation or refund encounters problems, contact Fixd directly using the channels below. Stopee recommends always sending written requests (email or WhatsApp) so you have a record of your communication.

Contact methods

Email is the most reliable method for cancellation and refund requests because you receive a written record.

• Email: support@fixd.com.ng. Include your full name, account email, order date, and specific request (cancellation, refund, or return).
• WhatsApp: Fixd's WhatsApp number is displayed in the app and on their website. WhatsApp is faster for quick questions but less reliable for official requests; follow up important messages by email.
• Website support portal: Visit fixd.com.ng and look for a "Help" or "Contact Us" link to submit a support ticket.

Pro tip: Send all cancellation and refund requests by email to support@fixd.com.ng and include the phrase "I am cancelling under the Federal Competition and Consumer Protection Act, 2019" to ensure your request is prioritized and treated as a legal consumer right, not just a preference.

Escalating to consumer protection authorities

If Fixd refuses to cancel your subscription, ignores your refund request, or fails to respond within 14 days, you can escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC) in Nigeria.

File a complaint on the FCCPC website (fccpc.gov.ng) or visit the FCCPC office in Lagos. Include screenshots of your cancellation requests, confirmation emails, and bank statements showing the charges. The FCCPC will investigate Fixd's compliance with the FCCPA and can order the company to refund you if they find a violation. Stopee advises keeping all documentation organized for faster resolution.

Summary and next steps

Cancelling your Fixd subscription in Nigeria is straightforward once you know your purchase method and follow the correct path. Stopee has covered every scenario: direct website cancellations, app store subscriptions, hardware returns, and your legal rights under Nigerian consumer law.

The key steps are: identify where you signed up, cancel on that same platform, request a refund within 30 days (or 14 days under consumer law), and save all confirmation emails as proof. If Fixd does not refund you, contact the FCCPC.

Stopee has helped thousands of consumers cancel subscriptions without losing money or facing hidden charges. Whether you are switching to a different diagnostic app, managing your budget, or simply no longer need Fixd, you now have the knowledge and tools to exit cleanly. Visit Stopee at stopee.com for step-by-step guides on cancelling hundreds of other services and subscriptions used in Nigeria.