Manage Joist

How to cancel joist and avoid renewal charges: a philippines guide

What joist is and why you might want to cancel

Joist is a cloud-based invoicing and job management software built for contractors and small service businesses. The platform lets you create estimates, invoices, payment schedules, and client documents from one account. Joist Software Inc. operates from Toronto, Canada, and delivers the service globally, including to the Philippines, through web and mobile apps.

If you signed up for a paid plan-Joist Pro or Elite-you're in a recurring subscription model. Many Philippine users discover Joist works well for a specific project or season, then find they no longer need it. That's when you need to know exactly how to cancel before the next billing date arrives. At Stopee, we've helped thousands of consumers navigate subscription cancellations, and Joist is one service where timing and platform matter enormously.

How joist's pricing and plans work

Joist operates on a freemium model with paid tiers. The free plan covers basic estimates and invoices, but most users who subscribe do so for Pro or Elite features. Here's what the pricing looks like in Philippine pesos:

These prices are converted from USD at approximately ₱56.5 per dollar, though Joist's website displays pricing only in US dollars. Joist offers a 14-day free trial on the Pro plan. Once that trial ends, you're automatically charged unless you cancel before the trial date passes. No minimum commitment is stated in their terms, which is good news: you can cancel anytime without penalty. However, subscription fees are non-refundable, and unused months are not credited back to you.

Should you cancel joist right now

Ask yourself these questions before you proceed with cancellation. Are you no longer using the software daily? Is your project complete or your seasonal work finished? Have you moved to a competitor like Housecall Pro or HubSpot? Do you have another way to create invoices and manage clients? If you answered yes to most of these, cancellation makes sense. If you're only considering it because you forgot about the trial or want a refund for unused time, know that Joist will not reverse charges-but Stopee's guides exist to help you cancel *before* unwanted charges hit your account.

Your consumer rights under philippine law

As a consumer in the Philippines, you are protected by the Consumer Act of the Philippines (Republic Act No. 7394). This law gives you specific rights when dealing with subscription services.

Key consumer protections that apply to joist

The Consumer Act requires that any company offering a service in the Philippines disclose the terms of the subscription clearly and in a language you understand. Joist must make cancellation *possible*, even if they don't make it *easy*. If Joist charges you after you cancel, or if they fail to honor a cancellation request you submitted in writing, you have grounds to file a complaint with the Department of Trade and Industry (DTI) or your regional Consumer Protection Group.

The law also protects you against unfair contract terms. If Joist's cancellation process is hidden, non-existent, or deliberately obstructed, that may violate the Consumer Act. Additionally, if you discover that Joist has charged you after you canceled, or if they refuse to stop charging you, you can dispute the charge with your bank or payment provider. Keep all cancellation receipts, screenshots, and email confirmations. Stopee recommends documenting everything because these records are your evidence if you need to escalate a dispute to the DTI.

How to cancel joist step by step

Cancellation method depends on where you subscribed: directly through Joist's website, via Apple App Store, or via Google Play. Each path is different, and canceling in the wrong place leaves your subscription alive.

Cancel joist if you subscribed on the web

This is the clearest cancellation route. If you signed up on joist.com and pay Joist directly, follow these steps:

1. Log in to your Joist account at joist.com with your email and password.
   • If you've forgotten your password, click "Forgot password" on the login page and reset it via email.
2. Click your profile or account icon in the top right corner of the dashboard.
   • Look for "Settings" or "Account" in the dropdown menu.
3. Find the billing or subscription section.
   • You may see it labeled as "Billing," "Subscription," or "Plan."
   • Screenshot this page to show your current plan, next billing date, and payment method.
4. Look for a "Cancel subscription" or "Cancel plan" button.
   • Click it. Joist may ask you a reason (optional).
   • Confirm the cancellation when prompted.
5. You should see a confirmation message on screen immediately.
   • Pro tip: screenshot or save this confirmation message with the date and time.
6. Check your email for a cancellation confirmation from Joist within 10 minutes.
   • If you do not receive an email within 24 hours, your cancellation may not have gone through. Contact Joist support immediately.

Important: Your paid access continues until the end of your current billing period. If you're mid-month on a monthly plan, you keep access until that month ends. If you're on an annual plan, you keep access for the remainder of that year. You will not be charged again after your current period expires.

Cancel joist if you subscribed through apple app store

If you downloaded the Joist app from the Apple App Store and started your subscription there, you must cancel through Apple, not through the Joist app. Canceling only in the Joist app will not stop Apple from charging you.

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
   • On iPhone or iPad: tap the profile icon in the top right corner.
   • On Mac: click your name in the App Store window.
2. Tap or click "Subscriptions."
   • You'll see a list of all your active subscriptions.
3. Find and tap "Joist" in the subscriptions list.
   • If you do not see Joist, check that you're logged in with the correct Apple ID that made the purchase.
4. Tap "Cancel subscription" or "Edit" and then select the cancel option.
   • Apple will ask you to confirm and may offer you a discount to keep the subscription. You can ignore this and continue to cancel.
5. You will receive an on-screen confirmation and an email from Apple.
   • Your access continues through the end of your current billing period.
   • After that date, you will not be charged and your access stops.

Warning: If you canceled the subscription inside the Joist app but never canceled through Apple, Apple will continue to charge you. Always cancel through Apple directly.

Cancel joist if you subscribed through google play

If you downloaded Joist from Google Play (Android), your subscription is tied to Google Play, and you must cancel there. Like Apple, canceling in the Joist app alone does not stop Google from charging you.

1. Open Google Play Store on your Android device or visit play.google.com in a web browser.
   • If using the app: tap your profile icon in the top right corner.
   • If on the web: log in with your Google account.
2. Tap or click "Manage subscriptions" (or "Subscriptions" depending on your Android version).
   • You'll see all your active subscriptions listed.
3. Tap or click "Joist."
   • If you do not see it, you may be logged in to the wrong Google account. Log out and log back in with the account you used to purchase.
4. Tap or click "Cancel subscription."
   • Google will ask why you're canceling (optional feedback) and confirm the cancellation.
5. You'll see a confirmation on screen.
   • Check your email for a confirmation from Google within a few minutes.
   • Your access continues through the end of your current billing period.

Pro tip: If you use a family-shared Google Play account, ask the account owner to manage the subscription. You may not see it under your own profile.

What happens after you cancel joist

Cancellation can feel abrupt if you're unsure what comes next. Here's the timeline and what to expect.

During your final billing period

You keep full access to Joist (Pro or Elite features) until your current billing period ends. If you canceled on July 15 and your next billing date was August 1, you have access through July 31. You can create estimates, invoices, and manage clients right up until midnight on your final day.

Pro tip: Before your access expires, export or save any documents, client lists, or project data you need. Download copies of recent estimates and invoices. Once your subscription ends, you lose access to Pro and Elite features and fall back to the free plan, which has severe limits (3 estimates, 3 invoices, 1 client). Your old data remains in Joist, but you may not be able to edit or export it easily without resubscribing.

After your final day

On the day after your billing period ends, Joist will downgrade your account to the free plan automatically. You will not be charged again. You can still log in and view your old documents in read-only mode, but you cannot create new estimates or invoices. If you need to reactivate, you can do so anytime by upgrading back to Pro or Elite.

You will not receive a final invoice or confirmation email from Joist. Your last receipt (from your previous billing cycle) is your final charge. Stopee recommends keeping that receipt for your records.

Refund policy and how to dispute a charge

Joist's terms clearly state that subscription fees are non-refundable. If you cancel on day 2 of a monthly subscription, you will not receive a refund for the remaining 28 days.

When to ask for an exception refund

The only scenario where Joist may consider a refund is if you were charged in error (for example, charged twice in the same month, or charged after you successfully canceled). If this happens, contact Joist support immediately. Document the duplicate charge or the charge after cancellation with screenshots and email the support team at their contact form or support email address.

Dispute a charge with your bank

If Joist continues charging you after you canceled and does not respond to support requests within 7 days, you can file a chargeback with your bank. Here's how:

1. Log into your bank account online or visit a branch.
   • Find the transaction for Joist in your statement.
2. Click on the transaction and look for "Dispute," "Report fraud," or "Challenge this charge."
   • Banks label this button differently depending on the institution.
3. Select the reason: "Subscription not canceled" or "Unauthorized charge."
   • Attach screenshots of your cancellation confirmation, any emails from Joist, and your account settings showing the cancellation.
4. Submit the dispute.
   • Your bank will investigate and typically refund you within 30 days if you have evidence of cancellation.

This is why Stopee emphasizes documenting every step: a cancellation screenshot is your strongest evidence in a dispute.

Common mistakes that lead to unwanted charges

Cancellation troubles almost always stem from oversights rather than Joist's intent to deceive. Knowing these traps helps you sidestep them entirely.

Mistake 1: canceling in the joist app but not in your app store

This is the most common error. You open the Joist app, tap "Settings," click "Cancel subscription," and think you're done. But if you subscribed through Apple or Google, only they can stop the charges. The Joist app cancellation is just a preference flag. Your app store subscription remains active and continues to bill you monthly or annually. Check which platform you subscribed through (look at your email receipt or account history) and cancel there.

Mistake 2: assuming a trial cancellation is automatic

Joist's 14-day free trial converts into a paid subscription on day 15 unless you cancel. Many users think the trial simply expires. It doesn't. Set a phone reminder for day 12 of your trial if you're unsure whether you'll keep the subscription. Do not wait until day 14.

Mistake 3: canceling too late in the billing cycle

If your next billing date is August 5 and you cancel on August 4, Joist may still charge you on August 5 depending on when they process cancellations. Cancel at least 3 to 5 days before your next billing date to ensure the cancellation goes through in time.

Mistake 4: not saving your documents before the subscription ends

Once you lose Pro access, exporting old estimates and invoices becomes difficult or impossible. Download everything you need while you still have an active subscription. Most users realize too late that they needed to keep a copy of a client contract or job estimate.

Mistake 5: ignoring the support response time zone issue

Joist's support team operates on Eastern Standard Time (EST), not Philippine time. If you email support at 6 PM Philippine time, you're emailing at 6 AM EST, and you won't hear back until later that day at the earliest. If you need urgent help canceling before your next billing date, email support immediately-don't wait.

Pricing comparison and alternatives to joist

If you're canceling Joist because it doesn't fit your workflow, here's how it compares to similar tools:

If cost is your concern, Wave and Square offer free invoicing. If you need something more robust but cheaper than Joist, Zoho Invoice is about half the price. Test the alternative before you cancel Joist so you're not left without a tool.

Step-by-step cancellation checklist

Use this checklist to ensure nothing falls through the cracks before you cancel.

• Check your email receipt to confirm whether you subscribed via Joist.com, Apple App Store, or Google Play.
• Log into your account and note the next billing date (screenshot it).
• Export or download all estimates, invoices, and client details you need to keep.
• Cancel at least 3 to 5 days before your next billing date (do not cancel on the day before).
• Cancel through the correct platform (Joist website, Apple, or Google-not just the app).
• Screenshot or save the cancellation confirmation page with the date and time.
• Wait for and save the confirmation email from Joist or your app store.
• Set a phone reminder for the day after your final billing date to confirm you were not charged again.
• Check your bank or payment method statement 5 days after your access was supposed to end.
• If you see a charge after that, contact your bank immediately to dispute it.

When to escalate and who to contact

If Joist ignores your cancellation request or continues to charge you after you canceled, you have escalation options in the Philippines.

Contact joist directly first

Joist's support team is available Monday to Friday, 9 AM to 8 PM EST via live chat, and Monday to Friday, 9 AM to 5 PM EST via email. Because of the time zone difference, email is safer for Philippine users. Send a clear email stating your cancellation request, attach your confirmation screenshot, and ask for written confirmation that your subscription has been canceled. Keep a copy of that email and any response.

File a complaint with the department of trade and industry

If Joist does not respond within 7 days or refuses to honor your cancellation, you can file a complaint with the DTI. Go to consumercare.dti.gov.ph and fill out the online form. Include your cancellation request emails, screenshots, bank statements showing charges after cancellation, and any correspondence with Joist. The DTI will investigate and may pressure Joist to refund you.

Stopee has tracked cases where DTI complaints resolved billing disputes within 30 to 60 days, so it's a legitimate escalation path.

Summary and your next steps

Canceling Joist is straightforward if you know which platform to cancel on and time it right. Remember these core points: cancel through the same platform where you subscribed (web, Apple, or Google-not just the app), do so at least 3 to 5 days before your next billing date, save your documents before your access expires, and keep all confirmation emails and screenshots.

You're protected under the Consumer Act of the Philippines. If Joist charges you after you cancel or refuses to process your cancellation, the DTI is your enforcement tool. Stopee has helped thousands of consumers navigate subscription cancellations, and the key is always documentation and timing. Cancel with confidence, and if anything goes wrong, you'll have the evidence to dispute it.

Start your cancellation now by identifying which platform you subscribed on, then follow the step-by-step guide above that matches your subscription method. Your account should be secure and charge-free within days.

Contact information and address

Joist Software Inc. is registered at 317 Adelaide Street West, Suite 800, Toronto, Ontario M5V 1P9, Canada. For customer support, visit joist.com/support or email support through their contact form. Stopee recommends always contacting them via email so you have a written record of your request. If you need to escalate, contact the DTI Consumer Care Office at consumercare.dti.gov.ph or call their hotline.