Manage Todoist

How to cancel todoist and stop unwanted charges in the philippines

What todoist is and why you might want to cancel

Todoist is a task management app created by Doist, a company based in the United States with corporate headquarters in Palo Alto, California. Since launching in 2007, it has become one of the most popular productivity tools for personal planning, project tracking, reminders, and team collaboration. In the Philippines, Todoist operates through the web, iPhone app, and Android app, making it accessible to millions of users across the country.

The challenge many Filipino users face is simple: you sign up for a free account, upgrade to a paid plan to unlock advanced features, and then later realize you want to cancel. If you do not cancel within the right timeframe and through the correct channel, you will find yourself charged again without warning. This guide exists to help you navigate that process with confidence and protect your money.

How todoist pricing works in the philippines

Todoist publishes its pricing in U.S. dollars on the main website, but your actual charge arrives in Philippine peso. The exchange rate applied by your bank or payment processor means the final amount you see on your receipt can vary slightly from month to month. This makes it even more important to track your billing date and cancel before that renewal happens.

Most paying users choose either Todoist Pro or Todoist Business. Pro gives you up to 300 personal projects, calendar view, task duration estimates, custom reminders, and 150 filter views. Business adds team workspaces, up to 500 team projects, team calendar layout, and advanced admin controls for small teams and organizations.

Why cancellation can feel tricky

Todoist operates across multiple platforms: the official website, Apple App Store for iPhone users, and Google Play for Android users. This matters enormously because your cancellation method depends entirely on where you made your original purchase. If you subscribed through the web, you cancel on the web. If you bought through App Store, you cancel through App Store settings, not Todoist itself. Many frustrated users try to cancel in the wrong place and then get surprised by another charge.

Additionally, Todoist's terms require you to cancel at least 24 hours before your next billing date. If your renewal is scheduled for tomorrow and you cancel today, you're safe. If you wait until the day of renewal, the charge may already have processed, and you will need to request a refund afterward. This timeline is crucial and often overlooked.

Your consumer rights under philippine law

As a consumer in the Philippines, you have clear legal protections that apply to every subscription service, including Todoist. Understanding these rights puts you in a stronger position if the company refuses your cancellation request or charges you without permission.

What the consumer act of the philippines says about subscriptions

The Consumer Act of the Philippines (Republic Act No. 7394) establishes that you have the right to cancel any continuing service contract within a reasonable period. The law explicitly protects you against automatic renewal charges that occur without your prior informed consent, and it requires companies to honor cancellation requests promptly.

Under this law, if Todoist continues to charge you after you have requested cancellation, you can demand a refund and may escalate your complaint to the Department of Trade and Industry (DTI) Consumer Hotline. The DTI can investigate the company's practices and order them to refund your money if they violated the law. Having proof of your cancellation request (a screenshot or confirmation email) is your strongest tool in any dispute.

Your right to a refund under philippine law

If Todoist charged you after your cancellation request, or if you cancelled within the free trial period, you have the right to request a refund. Philippine consumer law does not require a long waiting period for refunds on digital services; the company must act within a reasonable timeframe, typically 5 to 10 business days. If they refuse, you can file a formal complaint with the DTI.

Keep all evidence: screenshots of your account showing cancellation status, emails from Todoist support, bank statements showing the charges, and any receipts from App Store or Google Play. This documentation becomes your proof if you need to escalate the dispute.

How to cancel todoist step by step

Your exact cancellation method depends on where you subscribed, so follow the path that matches your purchase channel. Stopee has guided thousands of users through this process, and the most important step is knowing which platform you used.

How to cancel if you subscribed on the todoist website

Website cancellation is the fastest and most direct route if you originally signed up or upgraded on todoist.com. You control the entire process from your account settings, and you receive immediate confirmation.

1. Log in to your Todoist account at todoist.com using your email and password
   • If you forgot your password, click "Forgot password?" and follow the reset link sent to your email
2. Click your profile picture or initial in the top-right corner of the screen
   • A dropdown menu will appear with several options
3. Select Settings from the dropdown menu
   • You will be taken to your account settings page
4. Click the Subscription tab on the left side of the page
   • You will see your current plan, your next billing date, and your payment method
5. Look for the Cancel subscription button or link
   • It will be clearly visible in the Subscription section
   • Do not close this page yet; you will need to confirm the cancellation
6. Click Cancel subscription and confirm your choice when Todoist asks you to verify
   • You may see a message asking why you are leaving; you can skip this or provide feedback
7. Save a screenshot immediately showing the cancellation was successful
   • The page should now show that your subscription is cancelled or that you have downgraded to the free plan

Pro tip: After cancellation, log out and log back in to confirm the change has saved. If your plan still shows as active, try the cancellation steps again or contact Todoist support immediately.

How to cancel if you subscribed through the apple app store

If you upgraded to Todoist Pro or Business through the iPhone app or iPad app, you must cancel through App Store settings on your Apple device or through your Apple account online. Todoist support cannot process this cancellation for you because Apple handles the billing and renewal directly.

1. Open the App Store app on your iPhone, iPad, or iPod touch
   • Tap the account icon (your profile picture) in the top-right corner
2. Tap your name or Apple ID at the top of the menu
   • You will see your account information page
3. Tap Subscriptions
   • A list of all your active app subscriptions will appear
4. Find Todoist in the list and tap on it
   • If you have multiple subscriptions, scroll down to locate Todoist
5. Tap Cancel Subscription
   • Apple will ask you to confirm and may offer a reduced price to keep you
   • Ignore any retention offers and proceed with cancellation
6. Save a screenshot showing the cancellation confirmation
   • Apple will send you an email confirmation within minutes

Warning: If you cancel and then change your mind before the billing period ends, you can resubscribe directly in the app. Do not delete the Todoist app from your device without cancelling first, as this does not stop the charges.

How to cancel if you subscribed through google play

Android users who upgraded through the Google Play Store must cancel through their Google Play account settings. Like App Store, Google handles the billing directly, and Todoist cannot process the cancellation on their end.

1. Open the Google Play app on your Android phone or tablet
   • Tap your profile icon in the top-right corner
2. Tap Manage your account and then select Payments and subscriptions
   • You may need to scroll down to find this option
3. Tap Subscriptions
   • All your active Google Play subscriptions will be listed
4. Select Todoist from the list
   • Your current plan and next billing date will be displayed
5. Tap Cancel subscription
   • Google Play will show you the date your access ends
6. Confirm the cancellation and save a screenshot
   • Google will send you a confirmation email to your registered address

Pro tip: Check your Google Play billing history to confirm the cancellation took effect. If you see another charge after cancellation, contact Google Play support immediately with your screenshot proof.

What happens after you cancel todoist

Cancellation does not mean instant loss of access. Understanding the timeline helps you plan and avoid losing important work.

Access and data after cancellation

When you cancel your Todoist subscription, your access continues until the end of your current billing period. If your renewal date is August 15 and you cancel on August 5, you can still use all Pro or Business features until August 14 at 11:59 PM. After that time, your account automatically downgrades to the free plan.

Your tasks, projects, and data do not disappear. They remain in your free account, but you lose access to advanced features like calendar view, custom reminders, and filter views. If you have more than 5 projects or more than 300 tasks in your free account, Todoist may restrict your view until you delete enough content to fit within free plan limits.

How to preserve your data before the downgrade

Before your access ends, export or download any important task lists or project data. Todoist allows you to export your tasks as a backup file. Open Settings, find the Export section, and download your data in the format you prefer. This gives you a personal copy that stays safe even if you decide to switch to a different app later.

Refunds and how to claim them

If you cancelled within 14 days of first subscribing, or if Todoist charged you after you requested cancellation, you have grounds to request a refund. Stopee recommends acting quickly to maximize your chances of approval.

Requesting a refund from todoist

Contact Todoist support directly by visiting their help center or sending an email to their support team. Explain that you cancelled before your next billing date and were still charged, or that you cancelled within the free trial period. Include screenshots of your account settings showing the cancellation status and copies of your payment receipts.

Response times typically range from 2 to 5 business days. If Todoist denies your refund request, you can escalate to your payment provider (your bank or credit card company) and file a chargeback dispute. You can also file a complaint with the Department of Trade and Industry if you believe Todoist violated consumer law.

Disputing charges through your bank or payment processor

If Todoist does not respond or refuses to refund you, contact your bank or credit card company directly. Explain that you cancelled the subscription but were charged after the cancellation date. Your bank can reverse the charge on your account within 30 to 60 days, depending on their processing time. Provide your bank with the same evidence: cancellation screenshots, payment receipts, and any correspondence with Todoist.

Warning: Filing a chargeback should be your last resort, as it may prevent you from using Todoist or other Doist products in the future. Use it only after Todoist fails to respond or explicitly refuses your refund request.

Common mistakes that lead to unwanted charges

Cancellation frustration often stems from a single avoidable error. Recognizing these patterns now means you avoid them entirely.

Mistake one: cancelling in the wrong place

The most common error is trying to cancel through Todoist support when you subscribed through App Store or Google Play. You send a cancellation email to Todoist, receive a response saying they cannot process it, and assume the subscription is cancelled. Meanwhile, App Store or Google Play continues charging your card every month. Always cancel where you subscribed, not through customer support.

Mistake two: missing the 24-hour deadline

Todoist explicitly requires cancellation at least 24 hours before your renewal date. If your next billing date is August 15 at 2:00 PM, you must cancel by August 14 at 2:00 PM. Cancelling on August 15 morning is too late; the charge will already be pending. Check your next billing date before you cancel and mark it on your calendar with a reminder one week earlier.

Mistake three: assuming deletion means cancellation

Deleting the Todoist app from your phone does not cancel your subscription. The subscription continues independently of whether the app is installed. You must explicitly cancel through the account settings or payment platform. Many users delete the app, forget about the subscription, and discover six months later that they have been charged multiple times.

Mistake four: not saving proof immediately

Screenshot your cancellation confirmation right away. If a charge appears weeks later and you cannot prove you cancelled, disputing it becomes significantly harder. Todoist support will ask for evidence of your cancellation request, and a screenshot from your account settings is your strongest proof.

Checklist: before you cancel todoist

Use this checklist to ensure you cancel correctly and protect yourself from surprise charges.

• Check your next billing date by logging into your account and visiting the Subscription section or your payment provider's billing page
• Note your cancellation method: web, App Store, or Google Play
• Screenshot your current plan, renewal date, and payment method as proof of your status before cancellation
• Export your tasks or projects if you need a backup copy of your data
• Cancel at least 24 hours before your next billing date to avoid the renewal charge
• Save a screenshot immediately after cancellation showing the confirmation or status change
• Wait for a confirmation email from Todoist, App Store, or Google Play (check your inbox and spam folder)
• Log back into your account within 48 hours to confirm the cancellation took effect
• Monitor your next billing statement to confirm no charge appears
• Contact Stopee or the DTI if an unexpected charge appears after cancellation

Reviews and feedback from philippine users

Filipino users who have cancelled Todoist report mixed experiences. Those who cancelled through the correct channel and saved proof of cancellation faced no issues. Those who missed the 24-hour deadline or tried to cancel through the wrong platform often encountered charges they had to dispute. The consistent message: clarity and documentation matter.

Stopee has helped thousands of consumers navigate subscription cancellations, and the feedback is clear. Todoist's interface is straightforward once you know where to look, but the multi-platform setup (web, App Store, Google Play) creates confusion. Users appreciate knowing the 24-hour rule in advance and having a clear step-by-step path to follow.

Keep or cancel? reasons to choose todoist or let it go

Before you cancel, consider whether the subscription truly no longer serves you or whether you simply need a break. This distinction affects whether you should cancel completely or downgrade to the free plan instead.

Keep todoist if you

• Actively manage 5 or more projects and benefit from the 300+ project limit
• Use the calendar view to see tasks by deadline
• Need custom reminders for high-priority tasks
• Collaborate with a small team on shared projects
• Use the annual plan and prefer to budget the full year upfront

Cancel todoist if you

• Find yourself not opening the app for weeks at a time
• Have moved to a competitor like Microsoft To Do, Google Tasks, or Asana
• Only need the free plan features (5 projects, basic task management)
• Are cutting back on paid apps and need to reduce monthly expenses
• No longer need the reminders and calendar view that justify the ₱396 monthly cost

Consider downgrading instead of cancelling

The Todoist free plan allows you to keep 5 projects and basic task management indefinitely. If you think you might return to the paid features later, downgrading avoids a full cancellation. You can always upgrade again when you need the advanced features. This approach is friendlier to your workflow than a complete exit.

How todoist's cancellation process compares to similar services

Understanding how Todoist stacks up against competitors helps you decide whether to switch to an alternative.

Contact information and escalation

If you encounter issues with your Todoist cancellation, use these contact points to escalate your case and protect your rights.

Todoist support and corporate address

Todoist is operated by Doist Inc., a company with corporate headquarters in the United States. For billing and account support, contact Todoist directly through their official help portal at todoist.com/help. You can also reach support by logging into your account and submitting a ticket.

For complaints or formal disputes, you can reference Doist Inc.'s official mailing address for corporate correspondence:

Doist Inc.
695 Page Mill Road
Palo Alto, CA 94304
United States

Escalation to philippine consumer authorities

If Todoist does not respond to your cancellation request or refuses to process a refund you are entitled to, file a complaint with the Department of Trade and Industry (DTI). The DTI Consumer Hotline operates from Monday to Friday, 8:00 AM to 5:00 PM, and you can reach them at:

DTI Consumer Hotline (Philippines):
Phone: 1386 (toll-free in the Philippines)
Website: www.dti.gov.ph

You can also file a complaint online through the DTI's official consumer complaints portal. Include your screenshots of the cancellation request, any correspondence with Todoist, and proof of the unwanted charges. The DTI can investigate Doist Inc.'s practices and order a refund if the company violated the Consumer Act of the Philippines.

Bank and payment provider escalation

If you subscribed using a credit card or debit card and Todoist continues to charge you after cancellation, contact your bank directly. Request a chargeback or dispute for unauthorized charges. Most Philippine banks process disputes within 30 to 60 days and will reverse the charge if you provide proof of cancellation and evidence that the company ignored your request.

Stopee recommends keeping all communication with Todoist, bank statements, and screenshots organized in a folder. This documentation becomes invaluable if you need to escalate to your bank or the DTI. The company's own records will show when you cancelled and when the charges occurred.

Your path to a successful todoist cancellation

Cancelling Todoist does not have to be stressful or confusing. You now know exactly where to look, what timeline to follow, and what to do if something goes wrong. The key is matching your cancellation method to your original subscription source, cancelling at least 24 hours before your renewal date, and saving proof immediately.

Remember that Philippine consumer law is on your side. If Todoist charges you after you have requested cancellation, you have the right to demand a refund and can escalate your complaint to the DTI if the company refuses. Stopee has helped thousands of consumers cancel unwanted subscriptions, navigate refund disputes, and protect their money from automatic renewal traps. Whatever your situation, follow the steps in this guide, document everything, and take action before your next billing date. Your wallet will thank you for it.