Manage Todoist

How to cancel todoist in 2025 and get your refund in the UAE

Todoist overview and why you might want to cancel

Todoist is a task management platform that syncs across your devices-web, iOS, and Android-to help you organize projects, set reminders, and collaborate with teammates. Many people in the UAE use it for work and personal productivity.

You access Todoist through either direct web billing at todoist.com, or via your iPhone's App Store and Android's Google Play. The service offers both free and paid Pro plans with features like labels, project sharing, and advanced filtering.

But subscriptions aren't for everyone. If you've decided Todoist isn't worth the cost, you're duplicating tasks in another app, or you simply need to cut expenses, cancelling is straightforward-and at Stopee, we help you do it without losing money to refund rejections or missed deadlines.

Who actually needs to cancel todoist

You might want to cancel if your workflow has shifted to a simpler tool, your team has moved to a different platform, or you realize the free version covers what you need. Others cancel because they're on a paid plan through the App Store or Google Play and didn't realize they could use Todoist's cheaper web billing instead.

Whatever your reason, the timing of your cancellation matters-especially if you're eligible for a refund. Stopee recognizes that you deserve clarity on your options before you lose access or money.

The importance of cancelling the right way

Cancelling Todoist through the wrong channel can leave your automatic renewal active. For example, if you subscribed via Apple's App Store but try to cancel on Todoist's website, your renewal keeps charging. That's why Stopee emphasizes cancelling through the exact platform where you were billed.

Todoist pricing in the UAE

Here's what you're actually paying on the App Store and Google Play in the UAE, plus how much you might recover through a refund.

Notice that yearly plans cost significantly more than twelve months of monthly payments-exactly why Stopee recommends reviewing your subscription every six months. If you paid AED 184.99 or AED 179.99 annually and are within 30 days of purchase, you may qualify for a full refund.

How to cancel todoist on the web

If you subscribed directly through todoist.com, this is your cancellation method and the fastest route to stop auto-renewal.

1. Open your browser and visit todoist.com and log in with your email and password.
   • Pro tip: Bookmark this page before you cancel so you can access your account history later if needed.
2. Click your avatar (profile picture) in the top right corner of the screen.
   • You'll see a dropdown menu with Settings as one option.
3. Select Settings from the dropdown.
   • This opens your full account preferences.
4. Look for the Subscription tab on the left sidebar.
   • If you don't see it, scroll down-it appears below Account and Privacy.
5. Click Cancel plan or Cancel subscription (depending on your plan type).
   • A popup will ask you to select a reason for cancellation-choose the one that matches your situation (too expensive, using another app, etc.).
6. Confirm your cancellation by clicking the final Cancel button.
   • Warning: This action stops your renewal immediately, but you keep Pro access until your current billing period ends.

You'll receive a confirmation email within minutes. Keep this email-it proves your cancellation date and is essential if you later request a refund.

How to cancel todoist on apple's app store

If you subscribed to Todoist Pro through Apple's in-app purchase system, you must cancel through Apple's settings, not Todoist's website.

1. On your iPhone or iPad, open the Settings app.
   • Swipe up from the home screen (iPhone X and later) or tap the Settings icon (iPhone 8 and earlier).
2. Tap [Your name] at the top of Settings.
   • This is your Apple ID account section.
3. Select Subscriptions (or iTunes and App Store on older devices).
   • You'll see all active subscriptions tied to your Apple ID.
4. Find Todoist in the list and tap it.
   • If you don't see it, scroll down or search using the search function.
5. Tap Cancel Subscription or Edit Subscription.
   • The exact wording depends on your iOS version.
6. Follow the on-screen prompts to confirm cancellation.
   • Pro tip: Apple may offer a discount to keep you subscribed-decline this unless you genuinely want to stay.

Apple's system stops your renewal immediately, though you retain access until the end of your paid period. You'll receive a confirmation email at your Apple ID email address.

How to cancel todoist on google play

Android users who subscribed through Google Play follow a slightly different process that's just as straightforward.

1. On your Android device, open the Google Play Store app.
   • You'll find this icon on your home screen or in your app drawer.
2. Tap your profile icon in the top right corner.
   • It's usually a circular icon with your photo or initial.
3. Select Payments and subscriptions.
   • This opens a menu showing all your active Google Play subscriptions.
4. Tap Subscriptions.
   • You'll see a list of every service you pay for through Google Play.
5. Find Todoist Pro and tap it.
   • This opens your subscription details page.
6. Tap Cancel subscription at the bottom of the page.
   • Warning: Google Play may ask survey questions about your cancellation-you must answer to proceed.
7. Confirm by tapping Cancel subscription again.
   • Your auto-renewal stops, and you keep access through the end of your billing period.

Google Play sends a confirmation email to your Gmail account. Save this for your records, especially if you're pursuing a refund within the 30-day window.

Your consumer rights and UAE refund protections

The UAE's consumer protection framework gives you specific rights when cancelling digital subscriptions, and Stopee ensures you understand them fully.

30-day refund eligibility in the UAE

Under UAE consumer protection standards, if you purchased a yearly Todoist Pro subscription and cancel within 30 days of the charge date, you're entitled to request a full refund. This applies to web, App Store, and Google Play purchases.

The 30-day window is strict-it counts from the date of your original charge, not from today. If you're on day 35, you've unfortunately missed the refund window on most platforms, though you can still ask Todoist support to consider a one-time exception.

Monthly subscriptions are generally non-refundable, though if you subscribed by mistake or were charged without authorization, UAE consumer law still protects you. Stopee recommends documenting every charge and keeping screenshots of your payment confirmations.

Escalation with consumer authorities

If Todoist refuses your refund claim and you're within the 30-day window, you can escalate to the UAE Ministry of Economy (Consumer Protection Section). You have the right to file a complaint if the company ignores your refund request or claims your cancellation was invalid.

Provide them with your Todoist account details, payment proof, cancellation confirmation email, and your refund request correspondence. Stopee has seen authorities order refunds in similar cases, especially when the consumer provides clear evidence of timely cancellation.

How to request a refund from todoist

Money back after cancellation isn't automatic-you must request it, and timing is critical.

Refund requests for web billing (yearly plans)

1. Gather your proof: your Todoist cancellation confirmation email and your original payment receipt (check your email or your bank statement).
   • Note the exact charge date-this is day one of your 30-day refund window.
2. Visit Todoist's support page at todoist.com/help/articles/request-a-refund.
   • This page lists all refund policies and has a contact form.
3. Click Contact Support and select Billing or Refund as your category.
   • Use the subject line: "Refund request for Todoist Pro yearly subscription - cancelled within 30 days".
4. In your message, include:
   • Your Todoist account email address
   • The exact date you were charged
   • The cancellation date (from your confirmation email)
   • Your order number or transaction ID
   • A clear statement: "I cancelled within 30 days and request a full refund"
5. Attach screenshots of your payment receipt and cancellation email.
   • Pro tip: Send this request within 24 hours of cancellation-it strengthens your case.

Todoist support typically responds within 3-5 business days. If approved, the refund appears in your original payment method within 10 business days. If they deny your request and you're within 30 days, contact Stopee for guidance on escalating to the Ministry of Economy.

Refund requests for app store (iOS)

Apple handles App Store refunds directly-Todoist cannot issue them. You must request a refund from Apple within 30 days of purchase.

1. Open the App Store on your iPhone or iPad.
   • Tap the account icon (your profile picture) in the top right.
2. Select Purchase History.
   • You'll see all your App Store charges dating back one year.
3. Find the Todoist Pro charge and tap the three dots next to it.
   • Choose Report a Problem.
4. Select I want a refund and choose your reason.
   • Select "I no longer want this subscription" or "I didn't authorize this charge" (if applicable).
5. Submit your request.
   • Apple reviews it and typically responds within 24-48 hours via email.

Apple's approval rate for refund requests within 30 days is very high. If Apple denies your request without reason, reply to their email explaining you cancelled within the 30-day window and reference UAE consumer protection standards in your message.

Refund requests for google play (Android)

Like Apple, Google Play processes refunds independently of Todoist.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right.
2. Go to Payments and subscriptions → Subscriptions.
   • You'll see your Todoist Pro charge history.
3. Tap the Todoist Pro subscription.
   • A details page opens showing all charges.
4. Tap the charge you want to refund (within 30 days of the date).
   • Select Report a problem or Request a refund.
5. Choose your reason and submit.
   • Google responds within 1-2 business days, usually approving if you're within 30 days.

Google Play refunds go back to your original payment method (credit card, debit card, or Google Play balance) within 5-10 business days.

What happens after you cancel todoist

Cancelling doesn't mean you lose access immediately-here's exactly what unfolds next.

Your access timeline

After you cancel, you retain Pro features until the end of your current billing period. If your next renewal was scheduled for 15 March 2025, you keep Pro access through 14 March 2025. On 15 March, your account reverts to the free Todoist plan.

This grace period gives you time to export your tasks, transition to another tool, or create a backup. Stopee recommends exporting your projects as soon as you cancel, even though you still have access.

How to export and back up your todoist data

1. Log in to Todoist at todoist.com.
   • You can do this even after cancellation, as long as you're still in your access period.
2. Click your avatar → Settings → Account tab.
   • Scroll to the bottom of the page.
3. Look for Data Export or Backup section.
   • Click Download backup or Export data.
4. Todoist generates a file (usually a .csv or .zip format) and sends it to your email.
   • Download and save this file in two places: your computer and cloud storage.

This backup contains all your projects, tasks, and notes. If you switch to Microsoft To Do, Notion, or another platform, you can re-create your setup from this file.

What happens to your account

Cancellation stops your renewal but does not delete your account or data. Your Todoist account remains active indefinitely, though it reverts to free-plan limits (no labels, integrations, or advanced features on the free version).

If you want to completely delete your account and all your data, you must request account deletion separately. Go to Settings → Account and select Delete account. This is permanent and cannot be undone-so export your data first.

Common mistakes when cancelling todoist

Cancelling feels simple, but small errors cost people money and access. Here are the pitfalls Stopee sees most often, and how to avoid them.

Cancelling in the wrong place

The biggest mistake is cancelling through the wrong platform. You subscribed via Google Play, so you cancelled on Todoist's website-but your Google Play renewal still fires two weeks later. You're now charged twice and spend days untangling the mess.

Remember: Cancel where you were billed. If you subscribed through Apple, only Apple's settings cancel your auto-renewal. If you subscribed through Todoist's web, only Todoist's web settings work. Stopee emphasizes this because it's the number-one reason refund requests fail.

Confusing cancellation with account deletion

You click "Cancel subscription" thinking it deletes everything. It doesn't. Your account, tasks, and data remain on Todoist's servers. If you want complete removal, click "Delete account" separately-and understand that this is irreversible.

Most people should just cancel the subscription. Account deletion is only necessary if you have privacy concerns or are sure you'll never return.

Requesting a refund too late

You cancelled on day 32, thinking the 30-day window started from today. It didn't-it started from the charge date on your receipt. Todoist denies your refund. Stopee recommends checking your refund eligibility before you cancel, not after.

Open your email and search for the word "Todoist" or check your bank statement. Find the exact charge date. If today is within 30 days of that date, you're eligible. If you're on day 31 or later, ask Todoist support to make an exception, but don't count on it.

Not keeping confirmation emails

You cancelled your subscription but threw away the confirmation email. Three months later, you notice an unexpected charge and want a refund-but now you have no proof of cancellation. Todoist disputes your claim.

Screenshot and archive every confirmation email, cancellation notice, and refund response. Store these in a folder labeled "Todoist" on your computer or in cloud storage. Stopee has helped thousands of consumers win disputes by providing this documentation.

Assuming your billing cycle and refund eligibility are the same thing

Your plan renews annually every March, but you were originally charged in January of last year. The 30-day refund window closed in February. You cancelled this March thinking you had a refund window-you didn't.

The refund clock resets only on the original purchase date, not on renewal dates. If you want to remain eligible for refunds, request a refund within 30 days of your very first charge, or negotiate a billing date change with Todoist support.

Todoist cancellation checklist

Use this checklist to ensure you cancel correctly and don't miss a refund opportunity.

How stopee helps you cancel with confidence

Cancelling Todoist is straightforward once you know the right steps, but refunds and consumer rights can feel overwhelming. That's exactly why Stopee exists.

Stopee guides thousands of consumers through subscription cancellations every month, helping them recover refunds they didn't know they were entitled to, avoid auto-renewal traps, and understand their rights in the UAE. Whether you're cancelling Todoist, Netflix, Spotify, or any other service, the principles are the same: cancel where you were billed, request a refund quickly, and document everything.

Visit Stopee at stopee.com to explore guides for other services, find out how long cancellations should take, and learn which companies are easiest and hardest to cancel with. Stopee has helped thousands of consumers cancel confidently and recover their money when refunds were due.

Next steps and contact information

You're ready to cancel Todoist. Follow the steps above for your platform, save your confirmation email, and request a refund within 30 days if you're eligible.

If Todoist denies your refund unfairly or your cancellation doesn't stick, escalate to the UAE Ministry of Economy Consumer Protection Section. They have the authority to order refunds and hold companies accountable for cancellation failures.

Ministry of Economy (Consumer Protection):

• Website: www.economy.ae
• Email: consumer@economy.ae (general consumer inquiries)
• Phone: +971 4 8088888
• Address: Ministry of Economy, Al Marjan Street, Abu Dhabi, UAE

Have a question about cancelling another service? Stopee has detailed cancellation guides for hundreds of apps and subscriptions, all written with the same care and precision you've seen here. Visit stopee.com today and cancel any subscription with confidence.