Manage Todoist

How to cancel your todoist subscription and recover your money

What todoist is and why you might want to cancel

Todoist is a task management platform designed to help you organize projects, deadlines and collaborative work across your devices. The service appeals to individuals and teams who value recurring task features, calendar views and third-party integrations. However, if you've decided that Todoist no longer fits your workflow-or if unexpected charges have frustrated you-cancelling your subscription is a straightforward process once you know the right steps.

At Stopee, we understand that subscription cancellations often feel more complicated than they should be. Whether you're downsizing your productivity tools, facing budget constraints or simply found a better alternative, we're here to guide you through the cancellation process with clarity and confidence.

Understanding todoist's subscription tiers

Todoist offers three subscription levels: a free Beginner plan, a Pro tier for individuals and a Business tier for teams. Knowing which plan you're on will help you navigate the cancellation dashboard.

Note: Todoist announced pricing adjustments for late 2025 that may affect renewal rates. If your subscription is set to renew soon, the cost you see at checkout may differ from your current bill.

Common reasons users cancel todoist

Across review platforms and user forums, cancellation drivers fall into predictable patterns. Some users find the free plan sufficient and want to eliminate unnecessary spending. Others discovered competing tools that better match their workflow preferences. A third group-and this matters-cancelled due to unexpected renewal charges, confusion over price increases or frustration with billing responsiveness.

The good news: your reason for cancelling doesn't affect your right to do so. Todoist's cancellation process respects your decision regardless of timing or circumstance.

Your legal rights as a todoist subscriber in the united states

Understanding your consumer protections before you cancel empowers you to recover money if something goes wrong.

Federal trade commission act protections

The Federal Trade Commission Act (FTC Act) Section 5 prohibits unfair and deceptive practices in commerce. Specifically, if Todoist failed to clearly disclose billing terms, auto-renewal dates or cancellation procedures, or if the company made cancellation deliberately difficult, you have grounds to dispute the charge with your credit card issuer or file a complaint with the FTC.

Key protections that apply to your Todoist subscription:

• Companies must clearly disclose all material terms-including renewal dates and costs-before you commit to a paid subscription.
• Cancellation must be as simple and straightforward as the sign-up process.
• You have the right to a refund if the company violates these rules, even after your trial period ends.
• If Todoist charged you without proper consent or after you attempted to cancel, you can dispute the charge with your bank or credit card company.

How to escalate if todoist refuses to refund you

If you cancel successfully but Todoist still charges you-or if the company blocks your cancellation request-you have formal escalation channels. File a complaint with the Federal Trade Commission at reportfraud.ftc.gov, which documents patterns of unfair business conduct. Simultaneously, contact your credit card issuer or bank and request a chargeback, explaining that you cancelled and were still charged without authorization.

At Stopee, we've helped thousands of consumers use these tools to recover unauthorized charges. Document everything: your cancellation confirmation, the date you clicked "cancel," and any email confirmation Todoist sent you.

How to cancel your todoist subscription: step-by-step methods

Todoist provides two primary cancellation routes depending on your device and billing method.

Cancelling on the web or desktop

The web-based cancellation method gives you the clearest view of your subscription status and renewal date.

1. Open your browser and navigate to https://todoist.com. Log in using your email and password.
   • If you cannot remember your password, click "Forgot password?" and reset it before proceeding.
2. Click your avatar or profile icon in the top-left corner of the screen.
   • Look for a circular icon or initials near the Todoist logo.
3. Select Settings from the dropdown menu.
   • You will see options for "Preferences," "Account," and "Subscription."
4. Click the Subscription tab.
   • This tab displays your current plan, renewal date and upcoming charges.
   • Pro tip: Take a screenshot of this page before you cancel, so you have proof of your cancellation date and plan details.
5. Locate the Cancel plan button or link.
   • The button is typically red or highlighted to indicate a destructive action.
   • Warning: Once you click this, you will not immediately lose access-Todoist allows you to keep your subscription through the end of your paid period.
6. Select a cancellation reason from the dropdown menu and (optionally) provide feedback.
   • Reasons might include "found a better tool," "too expensive" or "not using it." Your feedback is optional but can help Todoist improve.
7. Click Yes, cancel or Confirm cancellation to finalize.
   • Todoist will send you a confirmation email within minutes.

Cancelling via the mobile app

If you use Todoist primarily on your phone, you can cancel from the app-though the web method provides clearer documentation.

1. Open the Todoist app on your iOS or Android device and log in.
   • Ensure you are signed in to the account associated with the subscription.
2. Tap the three-line menu icon (hamburger menu) in the bottom-right or top-left corner.
   • Look for a gear or settings icon.
3. Scroll down and select Settings.
   • Depending on your app version, this may appear as "Preferences" or "Account."
4. Tap Subscription or Billing.
   • You will see your current plan and renewal information.
5. Select Cancel subscription or Manage plan.
   • Follow the on-screen prompts to confirm your cancellation.
   • Warning: Mobile interfaces sometimes hide the confirmation button or require additional scrolling. Read each screen carefully before tapping.
6. Complete the feedback form and confirm.
   • You will receive a cancellation confirmation email.

Cancellation by email or support ticket

If the web or app method fails, contact Todoist support directly. This method is slower but creates an email trail for refund disputes.

1. Visit the Todoist support page or locate their contact email (typically found under "Help" or "Contact us").
   • Search for "Todoist support email" if their website doesn't display it prominently.
2. Send an email stating your intent to cancel your subscription.
   • Include your account email address, current plan name and the date you want the cancellation to take effect.
   • Example: "I request cancellation of my Todoist Pro subscription effective immediately. My account email is [your email]. Please confirm receipt of this request and provide a cancellation confirmation number."
3. Send the email and await Todoist's reply.
   • Response times vary, but expect a reply within 2-3 business days.
   • Pro tip: Save the confirmation email they send you-this is your proof of cancellation.

What happens to your data and access after cancellation

Cancelling your Todoist subscription does not immediately delete your account or erase your tasks.

Timeline and access after cancellation

After you click "cancel," Todoist allows you to access your account and tasks through the end of your billing period. For example, if you pay annually and cancel in March, you retain full Pro features until your next renewal date in the following year. Only when your paid period expires does Todoist downgrade you to the free Beginner plan.

When you downgrade, you keep all your tasks and projects, but advanced features like reminders, calendar view and third-party integrations become unavailable. Your data remains stored in Todoist indefinitely (unless you manually delete your account).

Exporting your tasks before losing pro features

If you want to preserve your task data for use in another app, export your Todoist information before your paid access expires.

1. Log in to your Todoist account on the web.
   • Mobile apps do not offer export functionality.
2. Go to Settings and click the Account tab.
   • Scroll down to "Data export" or "Download your data."
3. Click Export as CSV or Export as JSON.
   • CSV format is compatible with most task management tools; JSON is more detailed but less portable.
4. Save the file to your computer.
   • You now have a complete backup of your Todoist tasks and can import them into alternative tools like Asana, Microsoft To Do or Notion.

Refunds: what you can recover and how

Todoist's refund policy depends on your circumstances and how you paid.

Standard refund eligibility

Todoist typically does not issue refunds for used subscription time. If you paid $48 for an annual Pro subscription and cancel after one month, you will not receive a $44 refund. However, three scenarios entitle you to a full or partial refund:

• You cancelled within Todoist's grace period (usually 14 days). Most reputable subscription services honor a brief cancellation window. Check your Todoist confirmation email for details on your eligibility.
• You were charged without consent. If Todoist renewed your subscription without clear advance notice or if you cancelled before the renewal date and were still charged, you have a legitimate refund claim.
• The service was unavailable or failed to meet its advertised features. If Todoist experienced prolonged outages or removed features you paid for, this grounds a refund request.

How to request a refund

Contact Todoist support with documentation of your cancellation request and the charge you dispute.

1. Gather your evidence: your cancellation confirmation email, the date you cancelled and your credit card statement showing the charge.
   • Screenshots of the cancellation confirmation page are also valuable.
2. Email Todoist support with a polite but firm request.
   • Example: "I cancelled my subscription on [date] as confirmed by [your confirmation email]. I was subsequently charged $48 on [charge date]. Please issue a refund for this unauthorized charge and confirm the refund date."
3. If Todoist denies your refund within 5-7 business days, escalate to your credit card company.
   • File a dispute (also called a "chargeback") with your bank, explaining that you cancelled and were still charged.
   • Your bank will investigate and typically issue a temporary credit while they gather evidence.

At Stopee, we recommend always filing a credit card dispute as your second step if the company refuses-your bank is far more motivated to recover your money than the company is to refund it.

Common cancellation mistakes and how to avoid them

Cancelling can feel stressful, especially if you're worried about being charged again. Here are the missteps we see most often-and how to sidestep them.

Mistake one: confusing "cancel" with "downgrade"

Some users click "Downgrade to free plan" instead of "Cancel subscription." This keeps your account active on the free tier but stops recurring charges. If you truly want to cancel and have no use for the free plan, downgrading is only half-done. Complete the full cancellation instead.

Mistake two: not saving your cancellation confirmation

After you cancel, Todoist sends a confirmation email. If you don't save or screenshot it, you lose proof of your cancellation date. If Todoist charges you again and claims they have no record of your cancellation, this email is your best defense. Pro tip: Forward the confirmation to a personal email address or save it as a PDF immediately after cancellation.

Mistake three: cancelling too close to a renewal date

If your subscription renews on the 15th of the month and you cancel on the 14th, you may still be charged on the 15th. Cancellation typically takes effect at the next billing date, not immediately. Check your Todoist renewal date before you cancel, and allow 2-3 days for the cancellation to process.

Mistake four: assuming loss of access means successful cancellation

Some users lose Pro features and assume their subscription is cancelled. In fact, Todoist may still plan to renew your paid plan on your next billing date. Log back into Settings and Subscription to verify the cancellation status-your plan should show as "cancelled" or "no active subscription."

Mistake five: ignoring price change notifications

Todoist notified users of pricing increases in 2025. If you received a notification about price changes and did not act, your renewal may be at a higher cost. Cancel immediately if this applies to you, or contact support to see if you qualify for grandfathered pricing.

After cancellation: your post-cancel checklist

Once you've clicked confirm, take these steps to ensure a clean break.

Immediate actions (within 24 hours)

Check that you received a cancellation confirmation email from Todoist. Verify that your Settings page now shows "no active subscription" or "cancelled." If you see any active billing status, contact Todoist support immediately to clarify the cancellation status.

Short-term actions (within 7 days)

Monitor your email for any renewal charge notifications. If you cancelled a monthly Pro subscription, watch for charges on the next billing date. If you cancelled an annual plan, mark your calendar for the renewal date and verify that no charge appears.

Medium-term actions (30 days post-cancellation)

Check your credit card or bank statement for any surprise Todoist charges. If you spot a charge after cancellation, contact Todoist support immediately with your cancellation confirmation. If they do not respond within 5 business days, file a dispute with your bank using the cancellation email as evidence.

Long-term actions (60+ days)

If no additional charges appear after 60 days, your cancellation is complete. You can now safely ignore Todoist renewal reminders and move on to alternative task management tools.

Comparing todoist to alternatives if you cancel

If you cancelled Todoist, you may be considering other options. Here's how Todoist stacks up against common competitors.

How stopee helps you navigate subscription cancellations

If cancelling Todoist felt confusing or if you're managing cancellations across multiple subscriptions, you're not alone. Stopee is a consumer advocacy platform dedicated to helping people like you cancel subscriptions with confidence and recover unauthorized charges.

At Stopee, we maintain updated cancellation guides for hundreds of services-including Todoist, productivity apps, streaming platforms and software subscriptions. We track changes to cancellation policies, pricing updates and user-reported issues so you always have the most current information. If a company makes cancellation difficult or if you're unsure of your rights, Stopee connects you with the escalation resources that work: credit card disputes, chargebacks and regulatory complaints with the Federal Trade Commission.

Whether you're cancelling one subscription or auditing your entire digital spending, Stopee has helped thousands of consumers cancel subscriptions, recover refunds and take back control of their recurring charges. Visit Stopee today to explore guides for other services you might want to cancel and learn how to dispute unauthorized charges.

Contact and escalation information

Todoist customer support

For cancellation issues, contact Todoist support through their website help section or support email. Response times typically range from 2-3 business days.

If todoist refuses your cancellation or refund request

File a formal complaint with the Federal Trade Commission at reportfraud.ftc.gov. Simultaneously, file a chargeback dispute with your credit card issuer or bank, providing your cancellation confirmation as evidence.

Your state's Attorney General office also investigates unfair subscription practices. Search "[your state] Attorney General" and look for a consumer complaint portal to report Todoist if the company violates cancellation or refund rules.

Summary checklist for cancelling todoist

Cancelling your Todoist subscription is straightforward once you know the steps. Follow this guide, save your confirmation and keep an eye on your billing statement. If Todoist charges you after cancellation or refuses to honor your request, Stopee stands ready to help you navigate refund claims and escalation paths. Your subscription choices should empower you, not trap you-and that's what Stopee advocates for every day.