Manage Todoist

How to cancel your todoist subscription and reclaim your money in the UK

Why you might want to cancel todoist

Life changes, and so do your productivity needs. You might have signed up to Todoist with genuine enthusiasm, only to discover that the premium features don't justify the monthly cost, or perhaps you've found a different tool that integrates better with your existing workflow. Whatever your reason, you have the absolute right to cancel your subscription, and Stopee is here to guide you through the process with clarity and confidence.

Todoist is a task management application founded in 2007 by Amir Salihefendic that has built a global reputation for helping millions of users organise their work and personal projects. The platform syncs seamlessly across smartphones, tablets, desktop computers, and web browsers, offering features like natural language processing (which lets you type "meeting tomorrow at 3pm" and have the system schedule it automatically), colour-coded priority levels, project templates, productivity tracking, and integrations with Gmail, Slack, and Alexa.

The reality is that many UK subscribers discover they're paying for functionality they rarely use. Others find the interface more complex than their actual needs require, or they've switched to alternative productivity tools that align better with their workflow. Some users simply need to tighten their monthly expenses during financially challenging periods. These are all legitimate reasons to cancel, and none of them disqualify you from receiving your entitlements under UK consumer law.

Common reasons to cancel todoist

• Premium features don't match your actual usage patterns
• The interface feels overly complicated for straightforward task management
• Integration with your other tools isn't seamless enough
• You've found a competitor that better suits your workflow
• Monthly subscription costs need to be reduced
• You've realised you prefer simpler, pen-and-paper alternatives
• The free tier is sufficient for your needs after all

When cancellation makes financial sense

If you're paying for the Pro plan (£4 per month or £40 annually) or the Business plan (£6 per user monthly or £60 annually), your decision to cancel becomes especially important when you're not actively using the premium features. Stopee research consistently shows that many subscribers maintain paid accounts out of inertia rather than active use, essentially paying for features they've forgotten about.

Understanding your consumer rights in the UK

Before you take action to cancel, it's essential to understand the legal protections you have as a UK consumer. These rights give you genuine leverage and ensure that Todoist cannot impose unfair terms or refuse your cancellation request.

Consumer rights act 2015 and your cancellation entitlements

The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 form the backbone of your protection as a UK subscriber. Under these laws, you have the right to cancel your subscription within 14 calendar days of purchase, provided you've notified Todoist of your intention to cancel before the 14-day period expires. This is known as your statutory right of withdrawal.

Most importantly: if you purchased your subscription after 28 May 2022, you have additional protections under the Online Safety Bill. Todoist cannot impose automatic renewal terms without your explicit, prior consent, and they must provide you with a simple and accessible cancellation mechanism that's just as straightforward as the original purchase method.

If you're outside the 14-day cooling-off period, you may still cancel at any time by giving the company written notice. However, you may not be entitled to a full refund depending on how much of the billing period has elapsed. More on this in the refunds section below.

Your rights beyond the cooling-off period

Once the 14-day cooling-off period has passed, your rights shift slightly. You remain entitled to cancel your subscription at any time, but Todoist can legitimately charge you for the service you've already consumed up to your cancellation date. Think of it like a gym membership: once you've used it for several months, you can't ask for your money back for all the months you attended.

However, Todoist must still provide you with a simple cancellation mechanism. They cannot hide the cancellation option, require you to call a premium-rate phone number, or bury the process in jargon. The cancellation method must be transparent, free to use, and available through the same platform where you purchased the subscription.

Todoist subscription plans and pricing in the UK

Your current plan determines your billing cycle, refund eligibility, and the amount you might reclaim. Here's the complete picture of what Todoist charges UK subscribers.

Current pricing and plan features

If you subscribed several years ago, your pricing may differ from the current structure above. Legacy subscribers sometimes benefit from older, lower pricing tiers that Todoist no longer offers to new customers. This doesn't affect your right to cancel, but it does affect your refund calculations, so note down your current billing amount before you proceed.

Billing cycles explained

Todoist typically bills subscribers either monthly or annually. Annual subscriptions offer a discount compared to paying month-by-month, but they also mean your next billing date might be several months away. If you're on an annual plan and cancel mid-year, you're less likely to receive a refund unless you fall within the 14-day cooling-off period or Todoist breaches its cancellation obligations.

Monthly subscribers have more flexibility. If you've paid for the current month and cancel before the next billing date, you'll likely retain access until the end of that billing period and won't be charged again.

How to cancel your todoist subscription

Todoist offers multiple cancellation methods, but the most reliable route-especially if you want documented proof of your cancellation-is postal cancellation. Stopee recommends this approach because it creates a paper trail that protects you if any disputes arise.

Cancellation via the todoist website or app

1. Log in to your Todoist account on todoist.com or open the mobile app
2. Navigate to "Settings" (usually a gear icon or menu option in the top right)
3. Select "Your subscription" or "Billing and plans"
4. Look for the "Cancel subscription" button or similar option
5. Todoist may ask you to confirm your reason for leaving; provide honest feedback if you wish
6. Accept any terms presented and confirm the cancellation
   • Pro tip: Take a screenshot of the final confirmation screen for your records
7. Check your email for a confirmation message from Todoist within 24 hours
8. Verify in your account settings that your subscription status now shows "cancelled" or "free"
   • Warning: If you don't receive a confirmation email, your cancellation may not have gone through; contact Todoist support immediately

Cancellation via postal letter (most secure method)

If you want ironclad proof that you've requested cancellation, send a formal written request. This creates a documented record that protects you legally and gives Todoist no room to claim they never received your cancellation request.

1. Write a brief, clear letter on plain paper that includes:
   • Your full name and email address registered with Todoist
   • Your Todoist account username or subscription ID (found in settings)
   • The date of your letter
   • A simple statement: "I wish to cancel my Todoist subscription effective immediately" or your preferred cancellation date
   • Optionally, your reason for cancelling
2. Do not send payment details or sensitive financial information in the letter
3. Print and sign the letter (handwritten signature adds authenticity)
4. Place the letter in an envelope and address it to:
   • Doist, Inc., Tartu, Estonia (check todoist.com/contact for the current UK-specific address if one exists)
   • Pro tip: Use Royal Mail Special Delivery if you want tracking confirmation that the letter arrived
5. Keep a copy of your letter for your records
6. Send the letter by post
7. Expect a confirmation email or letter within 7 to 14 days
8. Verify your cancellation in your account settings once the confirmation arrives

Contacting todoist support directly

You can also request cancellation through Todoist's official support channels. Visit the Todoist help centre, select "Contact support," and submit a cancellation request through their form. Be clear and specific: state that you want to cancel your subscription, provide your account details, and request written confirmation of your cancellation.

This method creates a digital record within Todoist's support system, but it's less official than a postal letter. Stopee recommends following up with a confirmation email that says: "I confirm that I submitted a cancellation request on [date] and expect the cancellation to be processed within 7 days."

What happens to your data and access after cancellation

It's natural to wonder what happens to your tasks, projects, and data once you cancel. Understanding the practical timeline helps you prepare and avoid losing important information.

Immediate changes after cancellation

Once Todoist processes your cancellation request, your account reverts to the free tier. You lose access to premium features immediately, including advanced filters, priority labelling, and premium integrations. However, you don't lose your existing tasks and projects-they remain in your account as long as you keep it active.

Your downgrade to the free plan means you can now maintain only 5 active projects and collaborate with just 5 people. If you have more than this, Todoist will ask you to choose which projects to keep active. Pro tip: before you cancel, export your task data or take screenshots of important project information. This ensures you have a backup regardless of what happens to your account.

Data retention and account deletion

Todoist allows you to keep your free account indefinitely after cancellation, which means your basic task data persists. However, if you want to remove all your information from Todoist's servers, you can request complete account deletion through the settings menu or by contacting support. Expect this process to take up to 30 days; Todoist retains some data for legal and compliance reasons during this period.

Refunds and when you're entitled to reclaim money

Whether you receive a refund depends on when you cancel relative to your billing cycle and how much time has passed since your original purchase.

Refund eligibility within the 14-day cooling-off period

If you cancel within 14 calendar days of your purchase, you're entitled to a full refund under UK consumer law. Todoist must process this refund within 14 days of receiving your cancellation request. The refund should be returned to your original payment method (credit card, debit card, or PayPal account).

Most importantly: the 14-day clock starts from the day you purchased the subscription, not from the day you activated it. If you bought a year's subscription on 1 January and cancelled on 10 January, you've used your cooling-off period and qualify for a full refund. If you cancel on 20 January, you've missed the window and won't receive a refund unless there's a fault with the service itself.

Refunds outside the 14-day period

Once the cooling-off period has passed, refunds become less straightforward. Todoist is not obligated to refund unused portions of your subscription. However, if your subscription was set to auto-renew and you were not given clear notice of the renewal cost and terms, you may have grounds to request a refund of the renewed amount under the Consumer Rights Act 2015.

If Todoist fails to provide a simple cancellation mechanism (for example, if cancellation is deliberately hidden or requires multiple confusing steps), the company breaches consumer law and may owe you a refund. In this scenario, contact Stopee or your local Citizens Advice Consumer Service for guidance on how to escalate the complaint.

What to do if todoist refuses your refund

If Todoist denies a refund you believe you're entitled to, follow this escalation path:

1. Reply to Todoist's refusal email with a clear, polite letter explaining your legal entitlement under the Consumer Rights Act 2015
2. Provide proof of your cancellation request (email confirmation, postal receipt, support ticket number)
3. State a deadline: "Please process this refund within 14 days or I will escalate this matter to the Financial Conduct Authority"
4. If Todoist still refuses, file a complaint with the Financial Conduct Authority (FCA) or use the Citizens Advice Consumer Service dispute resolution process
5. For amounts under £2,000, you may also take the case to small claims court

Stopee has seen countless cases where companies back down once they receive formal legal correspondence. Don't accept a refusal as final without escalating through official channels.

Common mistakes to avoid when cancelling

Cancellation seems straightforward, but many people accidentally make decisions that cost them money or leave them vulnerable to continued charges. Here are the pitfalls Stopee wants you to avoid.

Not checking your billing date before cancelling

One of the most frequent mistakes is cancelling immediately without checking when you're next billed. If you pay monthly and your billing date is 28 February, cancelling on 1 February means you'll still be charged on 28 February because you haven't yet reached the next billing cycle. Always check your billing date in settings first, then decide whether to cancel now or wait until after the charge has processed (so you can still use the service for the full month you've paid for).

Forgetting to save your data before downgrading

Once you cancel and revert to the free plan, the free tier's project limits kick in immediately. If you have important task lists you want to preserve, export them or take screenshots before your cancellation goes through. Pro tip: Todoist allows you to export your data as JSON or CSV through the settings menu-this creates a portable backup you can import into another tool if needed.

Cancelling through the app and expecting it to work instantly

Mobile app cancellations sometimes experience synchronisation delays. The cancellation request may take 24 to 48 hours to process fully. Don't assume your cancellation has failed if your app doesn't immediately show "cancelled." Check your email for confirmation and log in on a web browser to verify your status.

Not keeping cancellation proof

Screenshots and emails are your best friends. Keep the confirmation screen from your in-app cancellation, the confirmation email from Todoist, or a copy of your postal letter for at least 12 months. If a billing dispute arises, this proof protects you legally and prevents Todoist from claiming they never received your request.

Assuming auto-renewal has stopped

Your subscription doesn't automatically vanish from your payment method. After cancellation, you must actively verify that no further charges appear. Many users cancel successfully but still see charges 30 days later because the billing system didn't sync properly. Warning: check your bank or credit card statement after your next scheduled billing date. If you've been charged after cancellation, contact Todoist immediately and request a refund as a billing error.

Checklist for a smooth todoist cancellation

Follow this step-by-step checklist to ensure nothing falls through the cracks.

• [ ] Log in to your Todoist account and note your current plan (Pro, Business, or Free) and billing date
• [ ] Check your email for the most recent billing confirmation to confirm the next charge date
• [ ] Export or screenshot any important task data you want to keep
• [ ] Choose your cancellation method: app/website, support ticket, or postal letter
• [ ] If using postal cancellation, print your letter, sign it, and send via Royal Mail Special Delivery
• [ ] If using digital cancellation, take a screenshot of the final confirmation screen
• [ ] Wait for email confirmation from Todoist (expect 24 to 48 hours for digital, 7 to 14 days for postal)
• [ ] Log back in and verify your account now shows "Free" tier or "Cancelled" status
• [ ] Check your bank or credit card statement on your next scheduled billing date to confirm no charge appears
• [ ] If you were within the 14-day cooling-off period, verify the refund appears in your account (within 14 days of cancellation request)
• [ ] Keep all confirmation emails and documentation for 12 months

Should you keep todoist or cancel?

Before you press the cancel button, ask yourself these honest questions. Sometimes the decision isn't as clear-cut as it initially feels.

Reasons to keep your subscription

Keep paying for Todoist if you genuinely use the premium features most weeks. The Pro plan (£4 monthly) is modest compared to other productivity tools, and if it saves you even 30 minutes per week of time spent organising your work, it's worth the investment. Additionally, if you've built a complex project structure that relies on premium integrations (Gmail, Slack, Alexa), switching to a free competitor might actually cost you time and productivity.

Keep your subscription if your team relies on Todoist's collaboration features. Switching tools disrupts workflow and may frustrate colleagues who are accustomed to the current system. The cost-benefit analysis tilts toward retention when you factor in switching costs and team coordination time.

Reasons to cancel and switch

Cancel if you've discovered a free alternative (Trello, Microsoft To Do, TickTick) that genuinely fits your workflow better. Life is too short to pay for software you're not using. Cancel if the premium features sit unused and the free tier covers 95 per cent of your actual needs. Cancel if tighter finances mean you need to cut discretionary expenses. And cancel if you've realised that a simpler tool-or even pen and paper-serves you just as well. These are all valid reasons, and Stopee fully supports your right to make them.

Todoist cancellation address and contact details

Use this information when submitting a postal cancellation request or need to escalate a dispute.

Official mailing address for cancellations

Send postal cancellation letters to:

Doist, Inc.
Narva mnt 7
Tartu 51009
Estonia

Important: always check todoist.com/contact for the most current UK-specific address or support email, as companies sometimes establish dedicated UK processing centres. If a UK address is available, use that for faster processing.

Digital support channels

Submit digital cancellation requests through the Todoist help centre at support.todoist.com. Use the "Contact support" form and clearly state your intention to cancel your subscription. Include your account email and username so Todoist can identify your account quickly.

Moving forward after cancellation

Cancelling your Todoist subscription isn't the end of your productivity journey-it's simply a course correction. You've saved yourself recurring charges and made space for a tool that better fits your actual needs.

Stopee has helped thousands of UK consumers navigate the cancellation process with confidence, ensuring they receive refunds they're entitled to and avoid the traps that companies set to make leaving difficult. Whether you're switching to a competitor, downgrading to the free tier, or stepping away from digital task management altogether, your decision deserves respect and legal protection. Trust the steps outlined in this guide, keep your documentation secure, and don't hesitate to escalate if Todoist refuses to honour your cancellation request. You have more power than you think-use it wisely.