Manage Todoist

How to cancel Todoist and stop auto-renewal charges in malaysia

Understanding Todoist and why you might want to cancel

Todoist is a task management app built by Doist Inc. that helps you organize projects, set reminders, and collaborate with teams across web and mobile devices. The app operates on a freemium model where you get basic features for free, but subscription plans auto-renew by default each month or year once you add your payment card.

If you are reading this, you likely signed up for a Pro or Business plan, got charged unexpectedly, or simply decided Todoist does not fit your workflow anymore. That is completely understandable. At Stopee, we know how frustrating it feels to discover that a "simple" task app has quietly pulled money from your account for a service you no longer use. The good news is that cancelling Todoist takes just a few minutes once you know the exact steps.

What is the Todoist free plan versus paid plans

Todoist offers three subscription tiers in Malaysia, all displayed in Malaysian Ringgit (RM). The Beginner plan is completely free and includes 5 personal projects, basic task management, and essential reminders. This tier never charges you anything, so there is nothing to cancel if you only use the free version.

The Pro plan costs RM35.00 per month or RM420.00 per year (prices converted from USD to MYR at subscription time). Pro unlocks 300 personal projects, calendar layout, custom reminders, advanced filters, and priority email support. The Business plan runs RM40.00 per user monthly or RM480.00 per user annually, and adds a shared team workspace with up to 500 team projects and dedicated account management.

Note that Todoist converts all prices from USD, so your exact charge may vary slightly based on exchange rates and local taxes at the time of billing. This is why your bank statement might show RM35.50 instead of exactly RM35.00. However, the plan level itself should always match what you selected.

How Todoist auto-renewal works and why you need to act quickly

When you subscribe to Todoist through its website, your payment card is automatically set to renew your plan on the same date each month or year. Doist Inc. explicitly states in their terms that credit and debit card payments are set to auto-renew by default. This means if your Pro plan renews on the 15th of each month, Todoist will charge you again on the 15th unless you cancel before that date arrives.

Many users miss their renewal date simply because they do not mark it in their calendar or check their account settings regularly. By the time you notice the charge on your bank statement, the renewal has already processed and you may only have a limited window to request a refund.

Your consumer rights in malaysia and what Todoist must follow

As a Malaysian consumer, you are protected by the Consumer Protection Act 1999, which gives you specific rights when purchasing services like Todoist subscriptions.

What the consumer protection act 1999 says about subscriptions and cancellations

Under Malaysian consumer law, any service provider must make the cancellation process clear, simple, and just as easy as the purchase process itself. Todoist must provide you with proof of your cancellation, and they cannot charge you again after you have cancelled. If Todoist charges your card after you have successfully cancelled, you have the right to request a refund under the unfair contract terms section of the Consumer Protection Act 1999.

Additionally, if Todoist fails to clearly disclose auto-renewal terms before you pay, or if the cancellation process is deliberately hidden or complicated, you can escalate a complaint to the Ministry of Domestic Trade and Consumer Affairs (KPDNKP) in Malaysia. Stopee recommends documenting every step you take, because proof of your cancellation attempt and correspondence with Todoist will strengthen your case if you need to file a complaint.

How to escalate if Todoist refuses to refund or acknowledge your cancellation

If you cancel your Todoist subscription but still get charged, or if Todoist denies your refund request, your first step is to gather all evidence. Take screenshots of your account settings showing the cancellation confirmation, download your bank statement showing the unwanted charge, and save all email correspondence with Todoist support.

Next, contact Todoist support at [email protected] with a formal written request explaining what happened. Keep a copy of this email. If Todoist ignores you or refuses to refund within 14 days, file a complaint with the KPDNKP online at www.kpdnkp.gov.my or by visiting a local Ministry office. Include all screenshots, bank statements, and email records. The KPDNKP can pressure Todoist to refund you and can impose penalties if Doist Inc. violated Malaysian consumer protection law.

How to cancel Todoist step by step

Your cancellation method depends on where you originally subscribed: directly on Todoist.com, Apple App Store, or Google Play Store. Each route requires different steps, so identifying which one applies to you first will save you frustration.

Cancelling Todoist if you subscribed on todoist.com

If you signed up or added your payment card directly through Todoist.com, follow these exact steps to cancel without getting charged again.

1. Go to Todoist.com and log in with your email and password.
   • If you have forgotten your password, click "Forgot password?" and reset it using your registered email address.
2. Click your profile avatar (circular icon with your initials or photo) in the top-left corner of your account.
   • A dropdown menu will appear with several options.
3. Select "Settings" from the dropdown menu.
   • You will be taken to your account settings page.
4. Locate and click the "Subscription" tab (usually in the left sidebar under account options).
   • Your current plan name, renewal date, and payment method will display here.
5. Click the "Cancel plan" button (red or warning-colored button next to your active plan).
   • Todoist will ask you to confirm and may ask why you are cancelling.
6. Select a reason from the dropdown menu (optional feedback helps Doist improve, but is not required).
   • Common reasons include "Found a better alternative," "Too expensive," or "No longer need it."
7. Click "Cancel subscription" to confirm.
   • Todoist will display a final confirmation screen.
8. Take a screenshot of the confirmation page immediately and save it to your computer or phone.
   • This screenshot proves you cancelled and is essential if Todoist charges you again by mistake.

Pro tip: Write down your exact renewal date from the Subscription page before you cancel. If Todoist charges you after your cancellation date, you can prove the charge was unauthorized.

Cancelling Todoist if you subscribed through apple app store

If you signed up for Todoist through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not through Todoist itself.

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap the "Account" icon (your profile picture) in the bottom-right corner.
2. Tap "Subscriptions" at the top of your account page.
   • You will see a list of all your active subscriptions.
3. Find and tap "Todoist" in the subscription list.
   • The subscription details page will open.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm the cancellation.
5. Follow Apple's confirmation prompts and tap "Confirm" to complete the cancellation.
   • You will see a confirmation message that your Todoist subscription is now cancelled.
6. Take a screenshot of the final confirmation message.
   • This proves Apple has processed your cancellation request.

Warning: Do not delete the Todoist app thinking that will cancel your subscription. It will not. Deleting the app leaves your subscription active and you will still be charged. Always cancel through Apple App Store first, then delete the app if you wish.

Cancelling Todoist if you subscribed through google play store

If you signed up for Todoist on an Android device through Google Play Store, your cancellation must go through Google Play as well.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
2. Tap "Manage my subscriptions" or "Payments and subscriptions" (exact wording varies by Android version).
   • A list of all your active subscriptions will appear.
3. Tap "Todoist" in the subscription list.
   • Your subscription details page opens.
4. Tap "Cancel subscription" at the bottom of the page.
   • Google will explain what will happen when you cancel and ask if you are sure.
5. Tap "Cancel subscription" again to confirm your decision.
   • Google will display a final confirmation that your Todoist subscription is cancelled.
6. Screenshot the final confirmation page.
   • Keep this as proof of your cancellation.

Pro tip: Google Play allows you to cancel a subscription up until the last day of your billing cycle. If you cancel on the 20th but your renewal is on the 25th, you will still have access until the 25th, then your subscription ends automatically.

What happens after you cancel Todoist

Cancelling Todoist does not immediately delete your account or your data. Here is what you should expect in the hours and days after you press cancel.

Your access during the notice period and after

Once you cancel, you will immediately downgrade to the free Beginner plan. This means you lose access to Pro or Business features like calendar view, custom reminders, advanced filters, and team workspaces. However, you can still access Todoist and see your existing tasks for the remainder of your current billing period.

For example, if your plan was set to renew on the 25th and you cancel on the 10th, you keep full Pro access until the 24th. On the 25th, your account automatically downgrades to Beginner and you will see only your first 5 projects (your other projects will be archived temporarily).

After the billing period ends, Todoist will not charge your card again. You can continue using the free Beginner plan indefinitely with no charges. If you decide you want to resubscribe later, you can do so anytime through your account settings.

Exporting your data before downgrading

Before your Pro features disappear, you may want to save or export your task data. Todoist allows you to export your tasks as a CSV file or backup. Go to Settings, find "Data export," and follow the export instructions. Save this file to your computer so you have a permanent copy of all your tasks and projects, even if you do not plan to use them again.

If you use shared projects with team members, notify your team before you cancel, as they will lose access to those shared spaces once your subscription ends.

Refunds and your right to money back

Whether you get a refund after cancelling depends on how much of your billing cycle remains and Todoist's refund policy.

When Todoist will and will not refund you

Todoist does not automatically refund unused time when you cancel mid-cycle. If you paid for a full month on the 10th and cancel on the 20th, Todoist will not refund the 10 remaining days. However, if you were charged for a full year and cancel within the first 14 days, you have grounds to request a refund under Malaysia's cooling-off period rights, which require merchants to allow cancellation within 14 days for distance sales (subscriptions ordered online).

Your best chance at a refund is to contact Todoist support at [email protected] within 14 days of your first charge and explain that you changed your mind. Reference the Consumer Protection Act 1999 in your email. Provide your order number, payment date, and amount charged. Stopee recommends keeping your tone professional and factual; most companies respond better to a clear, documented request than to an angry complaint.

If Todoist declines your refund request, you can file a chargeback with your bank or credit card issuer. Tell your bank you cancelled a subscription but were still charged, and request a reversal. Provide your bank with screenshots of your cancellation confirmation and proof of the unauthorized charge. Most banks side with you on unrefunded subscription refunds.

Handling unexpected charges after cancellation

If you see a charge on your bank statement after your cancellation date has passed, this is a billing error on Todoist's part. Do not ignore it. Take a screenshot of the charge and your cancellation confirmation, then email [email protected] with both images and a clear message: "I cancelled my Todoist subscription on [date] but was charged on [date]. Please refund this unauthorized charge immediately."

Give Todoist 7 business days to respond. If they do not refund or reply, escalate to your bank or credit card company and file a chargeback or dispute. Stopee has seen countless cases where companies process refunds much faster once they know a customer is involving their financial institution.

Comparing Todoist to alternative task management apps

If you are cancelling because Todoist does not meet your needs, you may want to explore other options before making your final decision.

If cost is your main concern, Microsoft To Do and Google Tasks are completely free and cover basic task management for most people. If you need calendar integration and habit tracking, TickTick is typically cheaper than Todoist. If you want flexibility without subscription pressure, Notion's free plan is robust enough for personal use.

Common mistakes people make when cancelling Todoist

Cancelling a subscription is straightforward once you know the right steps, but small oversights can leave you paying longer than necessary or unable to prove you cancelled.

Mistake 1: cancelling through the wrong channel

The single biggest mistake is cancelling in the wrong place. If you subscribed through Apple App Store but try to cancel inside the Todoist app, nothing happens. Apple still has your subscription and keeps charging you. Stopee strongly recommends checking your original purchase receipt or bank statement to confirm which platform you used, then cancelling on that exact platform.

Mistake 2: not screenshotting your cancellation confirmation

A cancellation confirmation screen is your proof. Without it, you have no evidence you cancelled. If Todoist charges you again and claims you never cancelled, you need that screenshot to dispute the charge with your bank. Take the screenshot immediately after you see the final confirmation, before the page refreshes or you close the app.

Mistake 3: deleting the app instead of cancelling the subscription

Deleting the Todoist app from your phone does absolutely nothing to stop your subscription. Your payment card is linked to your Todoist account, not the app. Uninstalling the app just removes the icon from your home screen. You will still be charged on your renewal date until you formally cancel through your account settings or your app store.

Mistake 4: cancelling a day too late

Auto-renewal happens on your renewal date. If your plan renews on the 15th and you cancel on the 16th, you have already been charged again. You then need to request a refund rather than simply cancelling. Mark your renewal date in your phone calendar now so you never miss it.

Mistake 5: ignoring unexpected charges and assuming they will go away

Once you see an unauthorized charge after cancellation, the clock starts ticking. You typically have between 60 and 180 days to dispute a charge with your bank, depending on your bank's policies. The longer you wait, the harder it becomes to get your money back. Act within 7 days of discovering the charge.

Cancellation checklist for Todoist

Use this checklist to make sure you have completed every step correctly and have all the proof you need.

Contact information and next steps

Todoist does not operate a Malaysia-specific phone line or local office. All support goes through Doist Inc. in the United States. Here are your contact and escalation options.

How to reach Todoist support

Email Todoist support at [email protected] with your account email, order number, and the issue you are facing. Todoist states that support is available 24/7, though response times may be 24 to 48 hours depending on the volume of requests. Keep copies of all emails you send and receive.

There is no live chat support or phone number for Todoist. Your only direct contact method is email. This is why documentation is so critical; your email record becomes your proof if the situation escalates.

Escalating to the malaysian ministry of domestic trade and consumer affairs

If Todoist refuses to refund you or acknowledge your cancellation, file a formal complaint with the KPDNKP (Kementerian Perdagangan Domestik dan Hal Ehwal Pengguna). You can submit a complaint online at www.kpdnkp.gov.my or visit a local Ministry office in person. Include all supporting documents: screenshots of cancellation, bank statements, emails to Todoist support, and any responses.

The KPDNKP has authority to investigate consumer complaints and can compel companies to refund consumers if they have violated the Consumer Protection Act 1999. This agency is free to use and is your strongest escalation option if Doist Inc. ignores you.

How stopee can help

At Stopee, we understand how draining it can be to fight for a refund or to navigate a company that makes cancellation deliberately difficult. Stopee has helped thousands of consumers cancel subscriptions, recover unauthorized charges, and understand their rights under Malaysian consumer law. If you are stuck or unsure about your next step, visit Stopee.com to explore guides for other services, learn your consumer rights, and access templates for complaint emails and escalation letters.

Your money is yours. You should never feel trapped by a subscription or ashamed to cancel something that no longer serves you. Todoist cancellation is simple once you follow the right process, and Stopee is here to make sure you get it right the first time.