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How to cancel todoist in australia: your complete step-by-step guide

What todoist is and why you might want to cancel

Todoist is a task management platform that helps you organise work, set deadlines and track progress across devices. It offers a free tier with basic features, plus paid Pro and Business plans that unlock advanced reminders, task automation, team collaboration and calendar views. If you've decided the service no longer fits your workflow or budget, Stopee is here to guide you through cancelling cleanly and securing any refund you're entitled to.

Your cancellation experience depends entirely on how you subscribed. If you signed up directly through Todoist's website using a credit card, you'll cancel through your account settings. If you subscribed via the App Store, Google Play or Microsoft Store, you must cancel through that platform instead. Understanding this distinction upfront saves you hours of frustration.

Why australian consumers cancel todoist

Common reasons include switching to competitor tools, downsizing from a paid plan to free tier features, or adjusting subscriptions during budget reviews. Some users report confusion about billing routes affecting their refund options, or frustration with automatic renewals catching them off guard. At Stopee, we've seen these patterns repeat, and we're committed to helping you navigate them with confidence.

What this guide covers

This guide walks you through every cancellation method, explains your rights under Australian Consumer Law, shows you how to claim refunds, and flags common mistakes before they cost you money. We'll also show you what happens after cancellation and help you decide whether cancelling is the right move for your situation.

Todoist subscription plans and pricing in australia

Knowing what you're paying for helps you decide whether to downgrade or cancel entirely.

Prices shown reflect current AUD pricing published by Todoist and may vary slightly depending on payment processor and GST treatment. The yearly plan offers roughly 25% savings compared to monthly, but this also means larger upfront commitments. If you're unsure whether you'll keep the subscription, monthly gives you more flexibility to exit without financial regret.

Should you cancel, downgrade or stay?

Before you cancel, consider whether downgrading to the free tier might meet your needs instead. The free version includes basic task creation, projects and due dates-enough for many personal users. If you're cancelling due to cost, downgrading preserves your task data and project structure without the commitment of a paid plan. If you're cancelling because you've found a better tool, however, Stopee recommends exporting your data first (we'll cover this below).

How to cancel todoist: step-by-step by platform

Your cancellation method depends on where you subscribed. Below are the exact steps for each route.

Cancel if you subscribed directly on todoist.com

This is the most straightforward cancellation path. You control the entire process through your account settings.

1. Go to todoist.com and log in with your email and password.
2. Click your profile icon in the top right corner, then select Settings.
3. In the left menu, click Subscription.
4. Under your current plan, click Cancel plan (the button appears in red).
5. Select a reason for cancellation from the dropdown menu (optional but helpful for Todoist to improve).
   • Common reasons: "Too expensive", "Found a better tool", "Don't need it anymore"
6. Click Cancel my subscription to confirm.
7. You'll see a confirmation message. Your subscription cancellation is now processed.

What happens next: You retain Pro features until the end of your current billing period. After that, your account reverts to the free tier. Your tasks and projects remain in your account-nothing is deleted immediately.

Pro tip: Don't close the browser tab until you see the final confirmation message. If the page refreshes or times out, log back into Settings > Subscription to verify the cancellation went through.

Cancel if you subscribed via apple app store (iOS)

App Store subscriptions are managed by Apple, not Todoist directly. You must cancel through your Apple account.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner (your face or initials).
3. Tap Subscriptions.
4. Find Todoist in the list and tap it.
5. Tap Cancel Subscription.
6. Select your reason (optional) and confirm the cancellation.
7. You'll see a confirmation. Your subscription is now cancelled, and you won't be charged at the next renewal.

Warning: If you cancel mid-cycle, you still have access to Pro features until your paid period ends. Apple does not prorate refunds for cancellations partway through a billing cycle unless you cancel within 14 days of purchase.

Pro tip: Screenshot the confirmation screen. If a charge appears after cancellation, you'll have proof you cancelled, making it easier to dispute the charge with Apple.

Cancel if you subscribed via google play (Android)

Google Play subscriptions follow similar rules to Apple, but the interface differs slightly.

1. Open the Google Play app on your Android phone or tablet.
2. Tap your profile icon in the top right.
3. Tap Subscriptions.
4. Select Todoist from your active subscriptions.
5. Tap Cancel subscription.
6. Follow the prompts to confirm cancellation and optionally provide feedback.
7. You'll receive a confirmation email. Check your inbox to verify cancellation went through.

Your access to paid features ends on your next billing date. Google Play does not offer refunds for subscriptions cancelled outside the 14-day window after purchase (with rare exceptions under consumer protection laws).

Cancel if you subscribed via microsoft store (Windows)

Microsoft Store subscriptions are managed through your Microsoft account, similar to Apple and Google.

1. Visit account.microsoft.com or open the Microsoft Store app on Windows.
2. Navigate to Your subscriptions or Manage subscriptions.
3. Find Todoist in your active subscriptions.
4. Select Manage subscription or Cancel.
5. Confirm the cancellation.
6. You'll see a confirmation message on screen and receive an email.

Like Apple and Google, Microsoft typically does not refund for subscriptions cancelled outside a short window after initial purchase, unless Australian Consumer Law applies.

Your rights to refunds under australian consumer law

Australia's Consumer Law protects you in ways that app store policies alone do not. Understanding these rights is your strongest lever for recovering money if something goes wrong.

When you're entitled to a refund

You have a right to a refund in these situations:

• The service is faulty or doesn't match the description: If Todoist crashes, loses your data, or fails to deliver promised features, you can claim a refund even outside the refund window.
• The service is not of acceptable quality: If the app is unstable, has major bugs, or significantly underperforms, you're entitled to remedy.
• You cancelled within 14 days of purchase (yearly plans only): Many yearly subscriptions can be refunded in full if cancelled within 14 days of the transaction date. This applies even if you've used the service during that window.
• Auto-renewal wasn't clearly disclosed: If Todoist or the app store failed to clearly inform you that your subscription would renew, you may claim a refund for the renewal charge under the Australian Consumer Law.
• You were charged after cancellation: If you cancelled but were still charged, you're entitled to a full refund of that charge plus interest in some cases.

At Stopee, we've helped thousands of consumers understand and enforce these rights. Most disputes resolve quickly once you cite the relevant section of the Australian Consumer Law to the company.

How to claim a refund

Your refund process differs depending on whether you subscribed directly or through an app store.

1. For direct website subscriptions: Log into your Todoist account, go to Settings > Subscription, and look for a "Request refund" option. If you don't see one, or if your request is declined, contact Todoist support at support@todoist.com with a clear explanation of why you believe you're entitled to a refund (faulty service, cancellation within 14 days, etc.).
2. For app store subscriptions (Apple, Google, Microsoft): Contact the app store directly through your account. Most offer dispute forms where you can request a refund. Cite the reason: if it's within 14 days, mention "subscription within 14 days of purchase"; if it's due to technical issues, explain what went wrong.
3. If the app store or Todoist declines: Escalate to the Australian Consumer Tribunal (ACT) or the ACCC (Australian Competition and Consumer Commission). You can lodge a complaint at accc.gov.au or contact the ACT in your state. Most companies will reconsider when they receive a formal complaint notice.

Pro tip: Keep all receipts, cancellation confirmations, screenshots of charges, and emails from support. These are your evidence. When you contact support, be specific: "I cancelled on [date] but was charged on [date]" beats "I was wrongly charged."

What happens after you cancel todoist

Cancellation can feel uncertain if you don't know what to expect next. We'll walk you through the immediate and longer-term changes to your account.

Immediate changes to your account

You retain paid features until the end of your current billing cycle. After that, your account automatically downgrades to the free tier. Your data-tasks, projects, attachments, labels-stays in your account indefinitely (Todoist doesn't delete inactive accounts). You can log back in anytime and resume using the free version or restart a paid plan without losing your history.

Exporting your tasks before you lose access

If you're switching to another tool, export your tasks before your paid period expires. This preserves your data in a portable format you can import elsewhere.

1. Log into your Todoist account.
2. Go to Settings > Data export.
3. Click Download a backup.
4. Todoist generates a .zip file containing your tasks in CSV, JSON and iCal formats.
5. Save this file to your computer or cloud storage immediately.

This backup remains available even after your paid plan expires, but exporting proactively ensures you have your data before any account issues occur.

After your paid period ends

Free-tier limits apply immediately on your next billing date. You'll lose access to advanced reminders, task templates, unlimited projects (free tier allows 5 personal projects), calendar view, and labelling. Your existing tasks remain viewable but you cannot add more than a certain number without upgrading. If you decide you want Pro features again, you can resubscribe anytime without penalty.

Common mistakes that cost you money

Many Australians cancelling Todoist make preventable errors that delay refunds or result in unwanted charges. Knowing these pitfalls helps you stay ahead.

Assuming you cancelled when you didn't

The single biggest mistake is clicking "Cancel plan" but not seeing the final confirmation. You log out, check your email, and hear nothing-so you assume it worked. Then the next billing date arrives and you're charged. Always stay on the cancellation page until you see "Your subscription has been cancelled" or similar language. If the page doesn't confirm, log back into Settings > Subscription to verify the cancellation actually processed.

Cancelling on one platform but paying on another

If you have both a web and mobile subscription-or subscriptions on multiple platforms-you must cancel each separately. Cancelling your Apple App Store subscription does not cancel a direct todoist.com subscription. Log into each platform you use and cancel on all of them to avoid surprise charges.

Expecting an automatic refund for yearly plans

Yearly subscriptions are generally non-refundable after 14 days. If you pay A$108 for a yearly plan and cancel after 20 days, Todoist or the app store is unlikely to refund you unless the service is faulty or didn't match the description. Read the refund policy before subscribing yearly. If you're unsure you'll keep the service, start with monthly to test it first.

Not exporting your data before downgrading

Once your paid period ends and you drop to free tier, the export feature may be restricted or confusing (Todoist's policies vary). Export your backup while you still have Pro access. A few minutes now prevents data loss later.

Checking your cancellation was successful

Verification takes just a few minutes but gives you peace of mind that you won't face surprise charges.

1. Check your email: Todoist and app stores send cancellation confirmation emails. Search your inbox (including Spam and Promotions) for "cancellation" or "subscription". If nothing appears within 24 hours, assume the cancellation didn't go through and try again.
2. Log back into your account: For direct subscriptions, return to Settings > Subscription. You should see "No active subscription" or "Your free account". For app stores, go to Subscriptions and verify Todoist no longer appears as active.
3. Check your payment method: Log into your bank or credit card account and confirm no renewal charge appears on the renewal date (or within a few days after). If a charge posts after cancellation, dispute it immediately with your bank or contact the app store.
4. Set a calendar reminder: Mark your renewal date on your calendar. On that date, check your bank statement to confirm no charge appeared. If it did, contact Stopee's guide or escalate to the app store for a refund.

Comparing cancellation and downgrade options

Before you cancel entirely, weigh whether downgrading to free tier might suit your needs. This table compares your options.

Downgrading preserves your account and data while eliminating costs. You're not locked into a decision. If you later decide you need Pro features again, you can upgrade anytime. Most users find this path lower-stress than a full cancellation.

Addressing complaints and raising disputes

If Todoist or an app store refuses your refund request, you have escalation channels available under Australian Consumer Law.

Step-by-step escalation

1. Request written response: Email Todoist support (support@todoist.com) with your refund request, citing the reason: "Charged after cancellation", "Technical fault", "Subscription purchased 10 days ago within the 14-day window", etc. Keep the email brief, polite and factual. Ask for a written response within 7 days.
2. Escalate within Todoist: If support declines, ask to escalate to management or the complaints team. Most companies have a formal dispute process. Request this in writing (email, not chat) and reference your original support ticket.
3. Contact the app store if applicable: For Apple, Google or Microsoft charges, lodge a dispute through their respective platforms. Link to your Todoist cancellation confirmation if you have it.
4. Complain to the Australian Consumer Tribunal (ACT) or ACCC: If internal escalation fails, lodge a complaint at accc.gov.au or your state's ACT office. This is free and takes 10 minutes online. Most companies resolve disputes once a formal complaint is filed.

At Stopee, we recommend starting with a polite but clear email to support. Most refund disputes resolve at this stage without escalation. Companies often prefer to refund A$108 rather than handle a formal ACCC complaint.

What to include in your dispute email

• Your name and account email address
• The date you subscribed and the date you cancelled
• The amount charged (e.g., "A$108 charged on [date]")
• Why you believe you're entitled to a refund (e.g., "Cancelled within 14 days of purchase as permitted under Australian Consumer Law")
• Screenshots or email confirmations of the original charge and cancellation request
• A clear statement of the remedy sought (full refund, partial credit, etc.)

Professional, evidence-based requests resolve faster than emotional complaints. Keep tone neutral and stick to facts.

Final checklist before you cancel

Run through this list one final time to catch any last-minute issues:

• Have I exported my task data if I'm switching tools?
• Do I have subscriptions on multiple platforms (web, iOS, Android, Windows) that I need to cancel separately?
• Have I screenshot my current plan details in case I need to reference them later?
• Do I understand when my paid period expires and when my account will downgrade?
• Have I noted the cancellation confirmation message or email reference number?
• Have I set a calendar reminder to check my bank statement on the renewal date?
• Am I certain I want to cancel, or would downgrading to free tier suit me better?

If you've ticked all these boxes, you're ready to cancel with confidence.

Your consumer rights and next steps

Australian Consumer Law is on your side. You're entitled to services that work, charges that are transparent, and refunds when things go wrong. Stopee exists to help you understand and exercise these rights, especially when companies make the process unnecessarily complex.

If you encounter resistance from Todoist or an app store after cancelling, remember that escalation to the ACCC or your state's ACT is free, simple and often persuasive. Most companies settle refund disputes rather than face formal complaints.

Cancelling a subscription should be as straightforward as signing up. If Todoist or any service makes it difficult, that's a red flag-and Stopee stands ready to help you navigate every step. Whether you're refunding a charge, downgrading to free tier, or exporting data to move to a competitor, our guides and resources support Australian consumers in taking control of their subscriptions. Visit Stopee.com today to explore more cancellation guides, compare tools, and connect with consumer advocacy resources.